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Name- Harsh Tiwari

Roll no- 151418

Courtesy- I am very thankful to Mr. Vikas Rattan Goyal

(Quality Assurance Manager at Tata Consultancy

Services for giving his valua!le time for this

assignment. I am fascinate" !y the #ay he re$lie" to

all my %ueries. It #as a nice learning & sharing

interacting to him.

1. What is the Profle o Mr. Vikas Rattan Goyal?

Answer- Brief Prole of Mr. Vikas Rattan Goyal-

a!e Vikas Rattan Goyal"esi#nation $%ality Ass%ran&e Mana#er'r#ani(ation Tata )ons%ltan&y *er+i&es,o&ation Geor#ia nite/ *tates of A!eri&a.)lient "elta Airlines

*i(e of Tea!Han/le/ 0y

Vikas

Tea! *i(e +aries fro! 4 to 2 in&l%/in# the onshore an/o3shore lo&ation

ork67erien&e

years !onth

'r#ani(ation

s orke/

9nfosys )o#ni(ant

,inke/9nProle

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*-?lo&ale=en@*?trk=tyah?trk9nfo=&li&ke/Verti&al

>A!ynetwork)&li&ke/ntity9/>A>2211)a%thTy7e>AAM@*AR)H)i/6>A1-1-1)tar9/>A14>45>14C>)tas>A+ikas2rattan

2. Brie Company Profle o ata Cons!ltan"y

#er$i"es.

Answer-Prole of Tata )ons%ltan&y *er+i&es -

Parent Tata9n/%stry Ty7e 9nfor!ation Te&hnolo#y *er+i&es;

https://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattanhttps://www.linkedin.com/profile/view?id=32001919&authType=NAME_SEARCH&authToken=ADS-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas%20rattan

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9nfor!ation Te&hnolo#y )ons%ltin#Do%n/e/ 1C8Do%n/er E R " TataHea/ $%arters M%!0ai*er+i&es 9T B%siness )ons%ltin#an/

'%tso%r&in#*er+i&esArea *er+e/ orl/wi/e)';M" . )han/rashekaranRe+en%e F 15.5 Billion%!0er of !7loyee >2222*lo#an 67erien&e )ertaintye0site htt7:;;www.t&s.&o!;Pa#es;/efa%lt.a

s76

%. What are the &eha$io!ral "hallen'es a"e( &y

Mr. Vikas at )orkpla"e?

Answer-Bein# a $%ality Ass%ran&e Mana#er at T)* Vikas nee/s to 0e

7retty s%re a0o%t the e+ery /etails of te&hnolo#i&al &o!7onent his tea! ishan/lin# so he &an ass%re the %ality of /e+elo7e/ or %7#ra/e/&o!7onent to his /eli+ery !ana#er an/ &lient. ithin that he feels %7s

an/ /owns in !o!ent%! it !akes life of his tea! &hallen#in# thats whytea! Vikas alon# with his tea! fa&es so!e 0eha+io%ral &hallen#es.

hile intera&tin# with his tea! !e!0ers he fo%n/ the la&k the 7assion ine!7loyees 0e&a%se so!eti!es their lon# ter! #oals are not ali#ne/ with

work they are /oin#. +ery tea! !e!0er wants to work on &hallen#in#!o/%le so they &an learn new thin#s in or/er to 0e &o!7etent. Howe+erso!eti!es it &reates /ile!!a in Vikass !in/ how he &an &hoose 0estreso%r&e for a 7arti&%lar !o/%le.

*. +o) (oes Mr. Vikas ens!re moti$ation an(

en'a'ement o his team mem&ers?

Answer-To ens%re !oti+ation an/ en#a#e!ent in his tea! Vikas /oes

followin# !entione/ a&ti+ities-

Pheno!ena ; A&ti+ity Re!arksAt 9nter7ersonal ,e+el Vikas ens%res to to%&h 0ase with

e+ery tea! !e!0er at least on&ea week where !eetin# is to

https://en.wikipedia.org/wiki/Business_consultinghttps://en.wikipedia.org/wiki/Outsourcinghttp://www.tcs.com/Pages/default.aspxhttp://www.tcs.com/Pages/default.aspxhttps://en.wikipedia.org/wiki/Business_consultinghttps://en.wikipedia.org/wiki/Outsourcinghttp://www.tcs.com/Pages/default.aspxhttp://www.tcs.com/Pages/default.aspx

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%n/erstan/ the! for life7ers7e&ti+e &hallen#es of life an/take fee/0a&k if he &an /oanythin# 0etter to !ake their life

0etter at work 7la&e.Peer Re+iews ork /one 0y a tea! !e!0er will

0e re+iewe/ 0y another tea!

!e!0er. This 0e#ets the learnin#an/ sharin# a!on# tea! an/!oti+ates the!.

Tea! B%il/in# Tea! 0%il/in# a&ti+ities like o%tin#with tea! ens%res the #oo/

0on/in# within tea!.

,. What are the maor lea(ership "hallen'es?Answer-Vikas tra+els a lot fro! one lo&ation to another lo&ation heo7erates fro! o3shore as well as onshore 0e&a%se of this he n/s it/iI&%lt to n/ a 7erson who &an !entor hi!.

His tea! &ontains !e!0ers of /i3eren&e 7er&e7tion with /i+erse

&o!7eten&y so kee7in# the! in a sin#le loo7 is ne&essary for thes%&&essf%l &o!7letion of 7roJe&t.

. /""or(in' to Mr. Vikas )hat are the 0!alities

o a lea(er those help him '!i(in' his team orperorman"e?

Answer-A&&or/in# to Mr. Vikas followin# attri0%tes are hel7f%l to #%i/e histea!-

*tron# analyti&al 7ower- A Mana#er sho%l/ ha+e +ery stron# analyti&al

7ower so he &an analyse the 0lo&kers an/ the i!7e/i!ents whi&h aree3e&tin# the work of ea&h tea! !e!0er. 9n this way he &an &reate 0etteren+iron!ent for his tea!.

)o!!%ni&ation skills- A Mana#er &an 0e +ery so%n/ at his te&hni&al skills

or !ana#erial skills 0%t he i!7ortant is to &on+ey his knowle/#e to histea! this &an 0e /one only 0y e3e&ti+e &o!!%ni&ation skills.

*wit&h on ? swit&h o3 theory-'ne asso&iates /oes #oo/ an/ !ana#er hasto a77re&iate hi! while sa!e ti!e another asso&iate /oes so!ethin#

wron# an/ !ana#er has to &ontrol his an#er e!otions an/ rea&t so thisis e!otionally swit&h on an/ swit&h o3 theory. 9n a /i7lo!ati& sit%ation!ana#er has to ha+e &ontrol of his e!otions whi&h are 0ein# reKe&te/ o%tto the asso&iates. 9!a#ine a sit%ation of yo% 0ein# #ettin# har/ ti!e fro!

yo%r 0oss an/ yo% &arry sa!e e!otion an/ then /%!7 it o%t on yo%r!o!. *he /oes not /eser+e yo%r an#er.

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. +o) important is it to &e politi"ally sa$$y in

or'aniations

Answer-9t +aries fro! 7erson to 7erson howe+er 0ein# 7oliti&al sa++y is a

stron# trait 0%t /oes that #i+e internal satisfa&tion or not so yo% !ay&hoose not to 0e 7oliti&al sa++y howe+er if so!eone in yo%r +i&inity&hooses to 0e 7oliti&al sa++y then yo% are not %nto%&he/ any!ore so itis 0etter to 0e 7oliti&ally aware than 7oliti&ally !oti+ate/.

3. What are the "!stomer 'rie$an"es a"e( &y Mr.

Vikas4 ho) he (eals )ith them?

Answer-)%sto!er Grie+an&es Da&e/-

1. 'n ti!e /eli+ery iss%es.

. Mis&o!!%ni&ation or no 7ro7er stat%s %7/ation.>. D%nny &%sto!ers who &an ha+e any kin/ of iss%es.

*ol%tions for )%sto!er Grie+an&es-

1. Proa&ti+e !eas%re to talk to &%sto!er so as yo% alrea/y know their7ain 7oints.. Re#%lar follow %7s on the 7ro#ress.>. Dee/0a&k sessions oLine;online /e7en/in# %7on the sit%ation.

5. +o) (oes Mr. Vikas to maintain stakehol(errelations?

Answer-To !aintain stakehol/ers relation followin# 7oints are 7ra&ti&e/-

1. Do&%s on how yo%r e3orts &an i!7a&t the 7ro/%&ti+ity of yo%r )lient.. 9n the 9nitial sta#es of B%siness re%ire!ent #atherin# yo% sho%l/ 0e

&lear with ea&h an/ e+ery re%ire!ent of yo%r &lient.>. "%rin# the i!7le!entation 7ro&ess re#%lar !eetin#s with &lient &an

!ake it easier to /eli+er /esire/ o%t&o!e.

4. By /eli+erin# the nal 7ro/%&t on ti!e.5. Dee/0a&k 0y &lient on ea&h /eli+ere/ !o/%le.

16. ips rom Mr. Vikas to mana'ement 'ra(!ate

or 'ettin' rea(y or "orporate lie in terms o

intra an( interpersonal skills.

Answer- Very well re7lie/ 0y Vikas- Till now yo% were in a 7on/ where yo%were /ealin# with fro#s now yo% are !o+in# into an o&ean where sharks

with their !o%th o7ene/ are waitin# for yo%. *o are yo% #eare/ for that

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11. +o) is lea(ership $al!e an( $ision

"omm!ni"ate( to all in the team?

Answer-ithin an or#ani(ation &o!!%ni&atin# lea/ershi7 +al%e an/ +ision

!akes other &o!forta0le. Base/ on the sit%ations there &an 0e /i3erentways to s7rea/ this. 9n/%stry ty7e also !atters in this &ase. Gettin# thin#s/one fro! yo%r tea! with a har!ony an/ !oti+ation &reates the +al%e.A7art fro! that s7e&i& to 9T 9n/%stry so!e tra/itional !etho/s are #i+en0elow-

By Mail )hains

'ne on one "is&%ssion

Town Hall Meetin#s

"e7en/in# %7on the Marketin# *trate#y

12. +o) is role mo(ellin' o lea(ership &eha$io!rinstit!tionalise( in the or'aniation?

Answer-Rewar/ is the 0est way to role !o/el the lea/ershi7 0eha+io%rrewar/in# a lea/er &an 0e#et the self-in/%&tion towar/s lea/ershi7 in the nat%reof e!7loyees. *o!e attri0%te of lea/ershi7 &annot 0e learnt whereas so!e &an0e learnt. There is a lea/er in e+eryone we J%st nee/ to awake it an/ 7olish ita&&or/in#ly. Dollowin# a role !o/el in lea/ershi7 is #oo/ 0%t a lea/er insi/e yo%sho%l/ 0e in sa!e 7a#e with yo%r role !o/el.

1%. +o) (oes Mr. Vikas s!pport people to a"hie$e

their plans4 o&e"ti$es an( tar'et?

Answer-9t /e7en/s on 7erson an/ on sit%ation as well. *o!eti!es 0ein#r! to 7eo7le &an work 0%t in so!e &ases yo% nee/ to 0e little 0it 0itter

towar/s the 7eo7le. They sho%l/ 0e !oti+ate/ &ontin%ally for their&ontri0%tion. 9 also 0elie+e in sensi0le /ay /rea!in# whi&h allows yo% li+e

yo%r /rea!.

1*. +o) (oes Mr. Vikas (e$elop an( moti$atepeople or the ne7t role an( lea(ership?

Answer-As Re7orte/ 0y Vikas he !oti+ates ea&h tea! !e!0er to earn it.

He fa&ilitates ea&h tea! !e!0er to earn the 7ro#ress rewar/.

1,. Can yo! "ite t)o-three 'ames or sit!ations

that yo! may ha$e

a"e( in re"ent past an( ho) (i( yo! (eal )ith

them.

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Answer- 1. Bein# a test !ana#er /e+elo7!ent !ana#er wo%l/ want a&ontrol o+er yo% howe+er yo% sho%l/ stan/ o%t so as yo% &an /o a ne%tral

%ality ass%ran&e so if /e+elo7!ent !ana#er an/ test !ana#er are fro!sa!e tea! so!eti!e this 0e&o!es a &hallen#e an/ e+erythin# re+ol+esaro%n/ this.

. Oo%r s%0or/inates or &ollea#%es if not a0le to &o7e %7 with yo%r work!i#ht #o an/ es&alate to hi#her !ana#e!ent an/ all they &an &o!7laina0o%t yo%r attit%/e.