Harmony for Aging and Adult Services

SAMs Case Management

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The Gold Standard in Automated Case Management

for Aging and Adult Services Organizations

Harmony for Aging and Adult Services™ SAMS Case ManagementAt the core of Harmony’s modular solution for adult and aging services is SAMS Case Management—a comprehen-sive integrated case management system that enables agencies to share and manage all consumers in a single, secure database across the state, including local agencies and providers.

SAMS Case Management includes a wealth of features designed specifi cally for organizations to plan, track, manage, and pay for services delivered to their consumers. Care managers are automatically alerted to new referrals and consumers through a real-time dashboard, ensuring that important activities, tasks, and events are never missed. The care manager can then begin working with assigned consumers to con-duct in-depth assessments using the customizable Harmony for Aging and Adult Services Assessments. These assessments provide a historic view

of all previous answers given by the consumer and also provide powerful real-time calculations to assist in eligibility determina-tions, scoring, and more. These calculations will help ensure that consumers are appropriately placed and receive adequate care, all the time.

Once enrolled in a program, consumers can work with one or many care managers to collaborate on the care they receive. Service plans are created and, upon review and confi rma-tion, converted into service orders, giving service providers automatic acknowledgment of scheduled service deliveries. Service orders are immediately displayed to providers via the Dashboard.

Comprehensive, End-to-End Service Delivery ManagementSAMS Case Management is a fl exible case management system created specifi cally for aging and adult services agencies to optimize the management of Older Americans Act–funded programs as well as services funded by grants and local funds. Used by more than half of the national aging network, SAMS Case Management provides an off -the-shelf solution for aging services organizations of all sizes, from small service providers to state-level agencies. Key aspects include:

Automatic Alerts

Harmony Dashboards will automatically alert users to overdue, upcoming, and incoming tasks, referrals, activities, and events, giving care managers total control of their caseloads.

Features ■ Used by more than half of the

State Units on Aging and Area Agencies on Aging (AAAs) in the country

■ Use of single, global consumer records eliminates redun-dancy and ensures that care managers have the latest information on their consum-ers, 24/7

■ Comprehensive care planning features including care plan worksheets, care plan goals, journals, and more

■ Customizable indicators provide instant calculations, eligibility determinations, scores, and more

■ Easily create and track care plan goals and objectives

■ Build your own assessment forms that match legacy forms and documents

■ Analyze client and provider activity and export into stan-dard formats

■ Provides a historical view of all tasks completed for or on behalf of a consumer

INFORMATION& REFERRAL

WEBRESOURCE

CENTER

PROVIDERDIRECT

CAREGIVERDIRECT

CONSUMERDIRECT

FINANCIALMANAGEMENT

SAMS CASEMANAGEMENT

ADVANCEDREPORTING

CASE MANAGEMENT

AD H

OC

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STO

M R

EPO

RTS

CLAIM

S PROCESSING

CONNECTING CONSUMERS CAREGIVER COMMUNICATION

PROVIDER

CO

LLAB

ORA

TIO

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CALL TRACKING / REFERRALS

ENABLIN

G AD

RCs

HARMONY FOR AGING ANDADULT SERVICES

Assessments

Predefi ned assessment forms are complemented by a library of more than 7,500 questions that can be used to create user-defi ned forms and custom indicators to quickly calculate need and enrollment eligibility status.

Case Management, Care Planning, Service Authorization, and Service Delivery

Care planning and case management tools allow care manag-ers to record diagnoses and overall goals, plan and authorize a consumer’s complete schedule of services, and record ser-vice delivery. Case notes and activities allow case managers to manage consumers more effi ciently, while Harmony’s bulk data entry tool allows for delivered services to be recorded swiftly, accurately, and effi ciently.

Route and Kitchen Planning

Generate daily and weekly routes for drivers, including direc-tions, while producing kitchen management reports to track meal and nutritional information.

Activities and Referrals

Manage and share referral follow-ups, consumer visits, and other activities. Activities and referrals can be shared among organizations, allowing unprecedented communication within your organization.

Multi-Program Support

Track multiple programs and funding sources to reduce administrative overhead and increase reimbursement rates.

Reporting

Includes hundreds of standard reports as well as custom report-generation capabilities to assess operational performance, track outcomes, and comply with funding source requirements.

Billing

Automatically bill third-party organizations, including Medic-aid, for rapid reimbursement.

On-Demand Product Training

Just-in-time product training is provided over the Internet via a web browser wherever and whenever it is needed.

Benefi ts

■ A single, integrated system ■ Easily create and track care

plan goals and objectives ■ Share data securely ■ Automatically retrieve

information using Harmony’s auto-mated dashboards

■ Quickly synchronize assessment data to Harmony for Aging and Adult Services

■ Record thousands of ser-vices for many consumers at the click of a button

■ Build full-featured reports based on precon-fi gured templates

■ View consumers’ planned services in one easy-to-read service calendar

■ Automatically bill Medicaid for delivered services

■ Provides seamless integra-tion with NAPIS SRT, allow-ing agencies to populate error-free reports at the push of a button

This document is provided for informational purposes only, and the contents hereof are subject to change without notice. This docu-ment is not warranted to be error free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fi tness for a particular pur-pose. We specifi cally disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indi-rectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written permission.

About Mediware

Mediware, the leader in integrated health and human services management, provides comprehensive solutions that

enable organizations to manage growing consumer case loads with existing resources. The company’s end-to-end

solutions manage the delivery of care for elders, veterans, and intellectually disabled persons, enabling organizations

to maximize outcomes while increasing service delivery effi ciency, ensuring compliance with funding requirements, and

automating Medicaid waiver processes. Mediware’s Harmony

products are used by more than 1,000 state, local, and private

provider human service organizations to manage both traditional

and consumer-directed models of service. For more information,

visit mediware.com or contact your local sales representative at

866-951-2219.

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