handi health apps presentation: nec november 2013

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@scotthague google.com/+IntegratedchangeNet facebook.com/IntegratedChange www.integratedchange.net From testing to distribution – getting your app ‘out there’ and noticed. http://www.slideshare.net/ scotthague

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Page 1: HANDI Health Apps Presentation: NEC November 2013

@scotthaguegoogle.com/+IntegratedchangeNetfacebook.com/IntegratedChangewww.integratedchange.net

From testing to distribution – getting your app ‘out there’ and

noticed.

http://www.slideshare.net/scotthague

Page 2: HANDI Health Apps Presentation: NEC November 2013

Gartner estimates 100bn apps to be downloaded in 2013

60 app stores

930,000 iPhone and 870,000 Android apps

33,000 unique health apps

Page 3: HANDI Health Apps Presentation: NEC November 2013

Where does your app feature in all of this?

Page 4: HANDI Health Apps Presentation: NEC November 2013

We’ve developed an app!

Page 5: HANDI Health Apps Presentation: NEC November 2013
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Mobile strategy can become

OVERWHELMED with

the technology

Page 7: HANDI Health Apps Presentation: NEC November 2013

A change of mind set

Patients are our customers

Your app is a product. MarketIt like one.

What we demand from retail and banking, we should demand from mobile healthcare

Page 8: HANDI Health Apps Presentation: NEC November 2013

The app store is no different

Page 9: HANDI Health Apps Presentation: NEC November 2013

40%made no money from their last app

Page 10: HANDI Health Apps Presentation: NEC November 2013

WHY?

Discoverability is a major problem

High expectations from free apps

Too many app stores

Device fragmentation

Poor quality apps

Overcrowded app stores

Overpopulated app stores

Page 11: HANDI Health Apps Presentation: NEC November 2013

Promotion is high on the agenda - It should be the same for you.

•State of the Industry survey – App developer conference, Los Angeles, November 2013

Page 12: HANDI Health Apps Presentation: NEC November 2013

What about the 60%?

Page 13: HANDI Health Apps Presentation: NEC November 2013

All good companies respond to their communities.

When launching an app, we are trying to build a community.

Establish a relationship

Earn a two-way communication

Page 14: HANDI Health Apps Presentation: NEC November 2013

StartEarly

www.businessmodelgeneration.com/canvas

Page 15: HANDI Health Apps Presentation: NEC November 2013

Existing Insights

• Google analytics – patterns of keyword data?

• First 7 months of 2013, www.nhs.uk received 195,524,674 visits

• 99 million came from a smartphone/tablet• 734,000 from social media

Source: www.tecmark.co.uk/nhs-website-analytics/

https://www.whatdotheyknow.com/

Page 16: HANDI Health Apps Presentation: NEC November 2013

1. Develop a great app

User Experience.

MVP

Create a target profile/Prospect Profile/Persona

Problem solving.Poor understanding of mobile

Source: IBM/eConsulancy

33%user experience

Page 17: HANDI Health Apps Presentation: NEC November 2013

2. Be clear on the metrics

• Brand growth• Condition education, awareness• Early diagnosis and treatment• Revenue• Analyse readmission rates• Seasonal trends• Research data• In-app purchases• ROI

But…

We are not doing it for the money.

So what are you doing it for?

To save money.

What are you investing to do that?

£10,000

So, how will you measure that?

Page 18: HANDI Health Apps Presentation: NEC November 2013
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Getting your app noticed can seem like…

Page 20: HANDI Health Apps Presentation: NEC November 2013

Appency

iAd

InMobi

AdMob

Fiksu

Facebook Mobile App Install Ads

Millennial Media

TapJoy

Flurry App Circle

Localytics

Playhaven

Chartboost

Page 21: HANDI Health Apps Presentation: NEC November 2013

A leap of faith

Page 22: HANDI Health Apps Presentation: NEC November 2013

3. The value proposition

WhatWhat

WHY

Check these out:

Simon Sinek http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html

http://www.inflexion-point.com

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4. The App Store

http://www.integratedchange.net/app-store-optimisation-what-you-need-to-know

60% of the apps in the app store have never been

downloaded

Page 26: HANDI Health Apps Presentation: NEC November 2013

4. App Store Optimisation (ASO)

• App store rankings are algorithmic

Conduct keyword research Brainstorming and competitors Keyword tools like Übersuggest/identify/Google keyword

planner (https://adwords.google.com/ko/KeywordPlanner/)

• Google Play takes page authority into account• Link build to the listing from external sources, just as with SEO

Page 27: HANDI Health Apps Presentation: NEC November 2013

4. App Store Optimisation (ASO)

Use singular form words

Try to avoid long-tail keywords

No need to repeat the category name – its already included

http://www.integratedchange.net/app-store-optimisation-what-you-need-to-know

Build your page to be visually appealing (icons, images, videos)

Keep your description clear and concise and above the fold

Page 28: HANDI Health Apps Presentation: NEC November 2013

…but wait.

90%

Page 29: HANDI Health Apps Presentation: NEC November 2013

79%retry an app only once if it failed first time

31%the app should load in 2 seconds or less

Source: Compuware: What Consumers Really Need and Want

Page 30: HANDI Health Apps Presentation: NEC November 2013

5. Digital Marketing

• Blogger outreach

• Online PR – geared towards building the brand

• Remember to use the telephone – make manual contact

• Source and contact relevant journalists manually

• Utilise app discovery publisher programs - YouAppi and Appi

Page 31: HANDI Health Apps Presentation: NEC November 2013

5. SEO (organic)

• Capture the 16% of users discovering apps via the web

• Create a page/website

• Acquire natural links to the page, build authority

• Onpage optimisation – ensure technical aspects/search terms are optimised

• Android 4.4 (app indexing) – app is not left out of search results. https://developers.google.com/app-indexing/

Page 32: HANDI Health Apps Presentation: NEC November 2013

5. Free tools!

Smart app banners - FREE

App Store Short Links - FREE

https://developer.apple.com/appstore/resources/marketing/index.html

Page 33: HANDI Health Apps Presentation: NEC November 2013

• PPC enhanced campaigns

• Instant

• Click to download

• App indexing/deep links

• Keywords trigger your ads

• Geographic targeting

5. Google AdWords

http://searchenginewatch.com/article/2242614/AdWords-Enhanced-Mobile-Campaigns-5-Things-PPC-Marketers-Need-to-Know

Page 34: HANDI Health Apps Presentation: NEC November 2013

• Promote within Facebook feeds

• Instant, easy setup

• Target specific demographics

• Age

• Interests

• Locations

5. Facebook

https://www.facebook.com/business/mobile-app-ads

145Million app installs

Page 35: HANDI Health Apps Presentation: NEC November 2013

• You need to know more about your users• How they found your app• The types of devices• How they use the app• Return rates to the app• Error reporting

DataThere is a lot of noise

6. Measure & Track

Page 36: HANDI Health Apps Presentation: NEC November 2013

Google Mobile App analytics

Flurry

DistimoFlightpath

App Annie

Nielsen

InMobi

comScore• Link Google Analytics to your Google Play account

• Google Play Referral Flow

• Similar to attribution modelling for GA.

• Track effectiveness of marketing campaigns (blogs/articles/ad campaigns/traffic sources etc…)

Page 37: HANDI Health Apps Presentation: NEC November 2013

SDK’s are available

iOSWeb applications Android

http://www.google.com/analytics/mobile/

Page 38: HANDI Health Apps Presentation: NEC November 2013

7. Don’t stop

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Make sure you have a framework to support these 7 activities

Page 40: HANDI Health Apps Presentation: NEC November 2013

The 7 key points

1. Develop an app that’s worth downloading2. Agree on the metrics3. Build the value proposition4. Utilise the app store5. Encompass online strategies6. Keep measuring7. Keep the momentum

Page 41: HANDI Health Apps Presentation: NEC November 2013

Thank you for listening

@scotthaguegoogle.com/+IntegratedchangeNetfacebook.com/IntegratedChangewww.integratedchange.net

http://www.slideshare.net/scotthague