hand hygiene training and management information system … · 2018. 4. 17. · hand hygiene...

Hand Hygiene Training

and Management

Information System

User Manual

GLANTA Ltd

The Tower, Trinity Enterprise Centre,

Pearse St, Dublin

D02 AR20

IRELAND

www.surewash.com

+353 (0)1 677 8894

http://www.surewash.com/

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1 TABLE OF CONTENTS

2 Setting up the SureWash system ............................................................................... 3

3 Using the SureWash system ...................................................................................... 4

3.1 User login .......................................................................................................... 4

3.2 Hand hygiene training ..................................................................................... 11

3.3 Questionnaire .................................................................................................. 13

4 SureWash administration ........................................................................................ 15

4.1 Logging in as an administrator ........................................................................ 15

4.2 Users ............................................................................................................... 18

4.3 Administrators ................................................................................................ 21

4.4 Reports ........................................................................................................... 22

4.4.1 Reports ........................................................................................................ 24

4.4.2 User report .................................................................................................. 25

4.5 Hand hygiene Training .................................................................................... 26

4.6 Questionnaires ................................................................................................ 28

4.7 General ........................................................................................................... 29

5 Support and troubleshooting .................................................................................. 33

6 Legal notices ........................................................................................................... 35

7 CE compliance ........................................................................................................ 36

© GLANTA Ltd 2011–2016 3

Setting up the SureWash system

2 SETTING UP THE SUREWASH SYSTEM

To start the SureWash system, plug it in to a power supply and press the on/off button

located on the right-hand side of the system. The SureWash system will boot up

automatically.

To turn off the system, press and hold the on/off button until the system shuts down.

When the system has completely shut down (this takes approximately 30 seconds) the

system may be unplugged from the mains power. SureWash should not be unplugged

from the mains power before being shut down.

Press button

here to turn the

system ON or OFF

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3 USING THE SUREWASH SYSTEM

3.1 USER LOGIN

The following screen appears when the system is switched on.

© GLANTA Ltd 2011–2016 5

Using the SureWash system

Depending on the configuration of the SureWash system a user can log in to the system

in many ways:

1. Visitor

Press the Visitor icon and select either Hand Hygiene Training or Questionnaire.

All interactions are recorded anonymously and are shown in the reports under the

General Department with User ID 00000000001.

2. Patient

Press the Patient icon and select either Hand Hygiene Training or Questionnaire.

All interactions are recorded anonymously and are shown in the reports under the

General Department with User ID 00000000002.

Hint: If staff wish to train anonymously, they should select the Visitor or Patient option.

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3. Staff

Press the Staff member button. If your system has been fitted with a card reader,

staff can swipe in. The card reader will be located above the screen, as indicated

in the image.

SureWash recommends that roles and departments be pre-loaded by the

Asministrator to ensure better-quality reporting. (Contact SureWash for further

information if you wish to automate this process). This will simplify the swipe in

process for staff, as they will not be required to input any data.

If user data is not pre-loaded, staff may enter their details manually.

After a user has swiped in for the first time they may update their profile by selecting the

“Your profile” option.

© GLANTA Ltd 2011–2016 9


Roles and departments can be pre-loaded by SureWash Support Team or amended on-

site by the administrator. The drop-down list will be alphabetical.

A user need only complete this process once. SureWash recommends that this be done

when they log in for the first time. The process is not necessary if the user information

has been pre-loaded. Should a user move role or department, they can edit their profile

to reflect this.

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When logged in, a staff member will see their personal dashboard.

Dashboard readings, left to right:

Hand hygiene training sessions: the number of times the user has done a

hand hygiene training session.

Hand hygiene training sessions passed: the number of times the user has

completed a hand hygiene training session successfully (i.e., achieved

100%).

Your hand hygiene rank in “department” (only appears if profile is

completed with department): rank is based on the number of times a user

has passed a hand hygiene training session relative to other users in the

department.

© GLANTA Ltd 2011–2016 11


Questionnaire sessions: the number of times a questionnaire has been

completed.

Questionnaire passed: the number of questionnaire sessions passed.

SureWash is available in languages other than English. On systems with more than

one language option, a user should choose their preferred language when

updating their profile.

3.2 HAND HYGIENE TRAINING

There are difficulty levels in SureWash but all users can start with the Tutorial. This allows

the user to get used to positioning their hands correctly & understand the poses that they

will be performing. In hand hygiene training, a user has to perform all six/seven poses

one after the other in sequence. As the user passes each post the system moves

automatically to the next one.

Before the user can start hand hygiene training, their hands must be presented within the

silhouette outlined on the video screen. This image of the hands is saved and is available

in a report, so that administrators can check if people are wearing accessories such as

jewellery, false nails, bracelets, etc. The user may need to lift their hands up or down to

fit the silhouette and turn the outline from red to green. This feature may be switched off

– see section 4.3.

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The user must follow the poses in the correct sequence. The system moves on to the

next pose when both grey progress bars have turned white. If the user is experiencing

difficulty completing a pose, a video shows how the pose should be performed. The

option to “Skip this pose” is also presented. If a user chooses “Skip this pose”, they will

achieve less than 100% and fail the overall assessment.

After a user has finished a hand hygiene training session, the user will be presented with

a score, a comment on their proficiency and reminder of the poses, if any, they had

difficulty with.

The system can be set to ensure that users pass each level a certain amount of times

before unlocking the next level. See section 4.5

© GLANTA Ltd 2011–2016 13


3.3 QUESTIONNAIRE

In Questionnaire a user has to answer a pre-determined set of questions. There is only

one correct answer to each question. Questions rotate randomly between sessions, as do

the answers relevant to each question. The questionnaire includes an option to show the

user which answer was correct after they have answered each question. (This is set when

the questionnaire is being built – contact SureWash).

Below: sample of question with four answers, only one of which is correct

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Below: sample question with correct answer selected by user

Below: sample question with incorrect answer selected by user

A user must answer all questions correctly to pass. Anything less than 100% is treated as

a “fail”. Reports can be generated for each questionnaire, showing overall results and

results by individual registered users.

© GLANTA Ltd 2011–2016 15

SureWash administration

4 SUREWASH ADMINISTRATION

4.1 LOGGING IN AS AN ADMINISTRATOR

The Administrator screen of the SureWash Training System provides access to extra

features of the system. In order to access the Administrator screen, press the Keyboard

button on the staff login screen. (This will appear as a gear/settings icon on some

systems).

Type the username “admin123”. (Ensure that the username is entered in lowercase; press

the CAPS button on the on-screen keyboard if necessary). You will be prompted to enter

your password. If this is the first time that the Administrator screen has been accessed,

you should enter the default password (admin123). You must change the password before

proceeding.

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When logged in as an administrator, the following screen appears.

The administrator dashboard information, left to right, all refer to just the previous 30

days:

SureWash uses: the number of times the system has been used by staff, visitors

and patients.

Hand hygiene sessions: the number of times a hand hygiene session has been

attempted and/or completed. (This figure does not include the times a user has

exited or walked away during a session.)

Users passed hand hygiene training: the number of unique registered users who

have completed and passed at least one hand hygiene training session. Note:

patients are registered as one unique user, as are visitors.

Questionnaire sessions: the number of times any questionnaire (including active &

inactive questionnaires) has been attempted and passed. (This figure does not

include the times a user has exited or walked away during a session).

Users passed a questionnaire: the number of unique registered users who have

passed at least one questionnaire session. Note: patients are registered as one

unique user, as are visitors.

These figures only appear on this screen; they do not appear in any report.

© GLANTA Ltd 2011–2016 17


Selecting Administrator settings brings up the following screen:

The different administrator features are presented on the left-hand side of the screen:

- Users (section 4.2)

- Administrators (section 4.3)

- Reports (section 4.4)

- Hand Hygiene Training (section 4.5)

- Questionnaires (section 4.6)

- General (section 4.7)

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4.2 USERS

This section deals with any setting directly affecting the user.

4.2.1 Login Types

Users can log into SureWash three ways.

Touchscreen login a user will be prompted to login in using their user ID/staff number at

the Keyboard login prompt. This is also the prompt that the administrator uses to access

the administration function. If this is disabled, a cog/settings icon will appear in the right

hand corner for administrator login only.

Swipe card login a user will be prompted to login using their swipe card.

Fingerprint login a user will be prompted to login using their finger print.

All three can be enabled with images for both swipe card & fingerprint login rotating with

keyboard option.

SureWash recommend using staff identifying information, e.g. user ID/staff number, swipe

card or a fingerprint as the quality of reports generated will be more beneficial.

© GLANTA Ltd 2011–2016 19


4.2.2 User Types

The administrator can select which type of users can access SureWash – staff, visitor,

patient, student or resident (for long term care facilities).

Enabling Require user profile information allows staff to complete their profile information

of first name, last name, role and department. These details will generate more useful

reports.

Enabling Show a list of all users during login (also requires Touchscreen login being

enabled) will bring up a list of all registered users and allow a user choose their profile.

Allow only pre-loaded users to log-in does not allow new users register on SureWash. All

users are pre-loaded using a completed template, contact [email protected] for the

template. The file is transferred to SureWash using the SureWash USB key (see Import

users).

Number of logins allowed before user profile information required if set to 0 this prevents

staff members to proceed in SureWash without completing their profile information.

Increasing this number allows login without this information being required.

mailto:[email protected]

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Edit users allows the administrator select & edit a user’s information, e.g. change their

role or department and to disable the user if they are no longer in the facility. The disabled

user training records remain in the historical reports but will not be included in future

reports.

Import users If you have a high number of users, it is recommended that user profiles,

(i.e., unique user ID, name, role and department for each user) be pre-loaded. This will

provide high-quality reporting and simplify the initial “login” process, as staff will not have

to enter their own profile data. The SureWash technical department can provide a template

which can be populated for upload. User profile data can be uploaded using a SureWash

USB key or the SureWash technical team can upload the data remotely if Wi-Fi is available

in the hospital.

© GLANTA Ltd 2011–2016 21


4.3 ADMINISTRATORS

This allows you to change the current administrator’s password and to register an

administrator user. Select ‘Administrators’ and the following screen will appear.

Administrators can use their ID cards to register or they can log in using the keyboard.

‘Security’

Update your password allows the administrator to change the password to something that

they can easily remember. If the SureWash support team need to provide remote support

the administrator may be asked to provide their password.

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4.4 REPORTS

The SureWash Training System allows detailed reports to be created that show each user’s

performance during a hand hygiene assessment. The reports are broken down by

department and can be limited to a specific time period.

First, select ‘Reports’ from the left-hand side of the administrator interface. Connect the

SureWash USB key. The following screen will appear.

Pressing the ‘Generate report’ button brings up the following screen.

Choosing the default settings and pressing ‘Generate report’ will create a single report

that covers the previous six months of the system’s use.

© GLANTA Ltd 2011–2016 23


After creating a report, the report may be exported onto the attached SureWash USB key

in PDF format, with an optional Excel file (CSV format) containing a record for each user

of the system.

SureWash encourages the use of an eight-character alpha-numeric password, e.g.,

Abc12345, which will be required to open the report on another computer. The

information in the report is encrypted when this option is used so it cannot be read by

unauthorised persons.

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4.4.1 REPORTS

The PDF reports generated by SureWash begin with general information about all of the

sessions in the reporting period.

The first page shows the dates which the report covers (the previous six months by default

but can be customised), the usage of the system and summary by role, time used and the

overall hospital/department pass rate.

Ensure that the hospital name is set correctly, see section 4.7.Error! Reference source not

found.

© GLANTA Ltd 2011–2016 25


4.4.2 USER REPORT

Users are listed by their ID and the report shows if they have passed (achieved 100% in the

assessment in the time period of the report), failed (attempted the assessment but not

achieved 100% during the time period of the report) or not assessed (not attempted the

assessment in the time period of the report).

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4.5 HAND HYGIENE TRAINING

Selecting ‘Hand hygiene training’ allows you to change the number of times a staff user

must complete a particular level before they unlock the next difficulty level. The

parameters can be adjusted for each level individually using the ‘+’ and ‘-’ buttons. New

levels will be added up to difficulty level 5. ‘Unlock all levels for all users’ will allow staff

access any level without completing any previous levels. SureWash recommends that users

should not be able to access higher levels without completing all the lower levels more

than once first.

© GLANTA Ltd 2011–2016 27


‘Advanced’

The capturing of an image of the hands at the beginning of the hand hygiene training

session can be disabled on this screen by deselecting “Enable snapshot of hands”.

Some regions treat pose 4 as a one handed pose & some do not require wrists being

included in their recommended technique – this is where the administrator can adjust

these settings.

At the end of a hand hygiene training session there is a time element displayed to give the

user feedback. The administrator can select which option is preferred here.

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4.6 QUESTIONNAIRES

SureWash will provide a standard questionnaire, but it is also possible to have multiple

questionnaires on a SureWash system, which can be activated as required through the

below configuration screen shown below. Contact the SureWash team to discuss setting

up customised questionnaires.

Each questionnaire can be made available to some or all users as required. Press ‘Edit’ to

select different options including by role, by department, by time period or outbreak

mode.

© GLANTA Ltd 2011–2016 29


4.7 GENERAL

This screen covers the settings that are accessed least often.

- ‘Hospital name’ – enter the hospital name here as it should appear on the reports.

- ‘Default language’ - select default language if your system has more than one

language installed.

- The system ID, current software and licence date is also displayed here.

- Some options are only visible to you if the SureWash USB key is connected.

If your system includes service and support, SureWash will dial in and upgrade your

software. Should this not be possible you will be guided by SureWash technical team to do

this from your USB key.

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- The ‘Back up all data’ feature allows an administrator to copy the user data from

the SureWash Training System to the USB key. This procedure should be carried

out on a regular basis to protect against data loss.

Connect the SureWash USB key to the system and press the ‘Back up all data’

button. The user data will be copied to the USB key. Please store the data securely.

- The ‘Collect system diagnostics’ feature gathers diagnostic information about

SureWash Training System and can prove useful for troubleshooting. Connect the

SureWash USB key to the system and press the ‘Collect system diagnostics’ button.

A file containing diagnostic information called ‘SureWashDiagnostics_xxxxxx.zip’

will be copied to the USB key. Please email this file to the SureWash Support Team

([email protected]) with a description of the problem you are encountering.

- Occasionally, it may be desirable to delete all user data from the system. Pressing

the ‘Delete user data’ button will remove all user data from the system, except for

administrator login details. This will also delete any custom roles and departments

and disable all roles and departments. SureWash recommends backing up all data

to a USB key before deleting from system.

WARNING! Once the user data has been deleted, it cannot be restored to the

system!


© GLANTA Ltd 2011–2016 31


‘LDAP’ - If your facility has LDAP please consult with your IT department for connection.

‘Device settings’

The camera frequency must be set according to the electricity supply frequency of the

country in which the SureWash system is being used:

Europe, Ireland, UK: 25Hz

North America: 30Hz

Saudi Arabia: 30Hz

United Arab Emirates: 25Hz

Qatar: 25Hz

Bahrain: 25Hz

It is necessary to restart the system if you change the camera frequency.

The SureWash technical team will advise if this setting is to be altered from the standard

‘Auto@

‘Other’

‘Wi-Fi settings’ - This allows the SureWash system to connect to a Wi-Fi network, in order

to facilitate updates to the software and troubleshooting. Pressing the button brings up a

Wi-Fi connections screen, from where it is possible to connect to any available Wi-Fi

network. (A password may be required. Please contact your IT department in such cases.)

Please ensure that you do not accidentally close any other programs when working with

the Wi-Fi connections screen.

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‘Display settings’ - It is possible to connect a second screen or a projector to the SureWash

system (for group demonstrations, etc.). A VGA connector is available on the back of the

system. Connect the screen by VGA first then turn on the SureWash system. Once the

screen has been connected, you may have to press display settings and configure the

screens:

Under "Multiple displays" choose "Duplicate these displays"

Press "Apply" and check that the same image appears on both screens

Please ensure that you do not accidentally close any other programs when working with

the display settings screen. This settings change must be made every time the SureWash

system is restarted.

© GLANTA Ltd 2011–2016 33

Support and troubleshooting

5 SUPPORT AND TROUBLESHOOTING

The SureWash Training System is reliable. However, if the system becomes unresponsive,

the following troubleshooting steps should be tried:

1. Power down the system by pressing and holding the ON/OFF button. Once the

system has been shut down for 10 seconds, restart the system by pressing the

ON/OFF button. The system should restart successfully.

Press switch here to

turn the system ON or

OFF

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2. If the screen is dark/blank please ensure that the screen has not been powered off

via the screen power button by mistake. The screen’s power button is located

under the screen.

3. If these steps fail please follow the instructions in section 4.7 and send an email

to [email protected] with a description of the problem, the time of day it

occurred and what version of the software the system is running. Please also

provide the serial number of the unit. Both the version of software running on the

system and the serial number, are located in the General screen in the

Administrator screen. The serial number is also found on the silver sticker near the

system’s power button. We will be in contact with you within one working day.

Location of the screen power

button. It is not necessary to

turn off the screen separately

and it should be used in normal

operations


© GLANTA Ltd 2011–2016 35

Legal notices

6 LEGAL NOTICES

This user manual and all supporting SureWash documentation is copyright © GLANTA Ltd,

2011–2016, all rights reserved.

The SureWash Training System software is copyright © GLANTA Ltd, 2010–2016, all rights

reserved. The device is manufactured under the protection of patents EP2015665 and US

8090155. Further patents pending.

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7 CE COMPLIANCE

hand hygiene training and management information system … · 2018. 4. 17. · hand hygiene...

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