1

GSTS Action Plan – Q4, 2010Crowne Plaza Paragon

Xiamen

Hotel safety and security inside hotel

Score: 90.6 Impact: 1.1

Action Items Start Date:Targeted

Completion DatesAction By

SEC guard enhances patrolling and to be more visible at the guest area Ongoing George Guo

Strengthening night shift manpower arrangement, pay special attention to people entering and leaving the hotel during midnight

Ongoing George Guo

Regular fire and security training to improve staff’s skill in handling crisis Ongoing George Guo

Carry on “510 principal” training to ensure staff pay attention to guest/visitor in accordance with brand safety standard

Ongoing George Guo

Recruit smart and qualified SEC guard to on duty at guest contact area Ongoing Rita Li