group 5 srs final ppt

8/11/2019 Group 5 SRS Final Ppt

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Group 5

Jatin Goyal 1302

Kunal Breja 1302

Mayand Kumar 1

Mayank Kumar 1

Mayank Raheja 1


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Introduction

SRS Value Bazaar retail storechain offering home care, personalcare, foods and groceries and muchmore under one roof.

SRS Group entered into the

business retail in 2000 under SRSLimited company. 40 stores and covering 150,000 sq

area in Delhi/NCR Region

SRS

Limited

Jewels

SRSBanquets

Finances

GlobalSecurities


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SRS

Value Bazaar

ProcessedFoods

PersonalCare

HomeCare

Groceries

ConfectionaryFrozenFoods

Beverages

Fruits andVegetables

Liquor


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SRS RETAIL


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Objective

To analyse the front end activities from point of view of a custome To observe the backend activities in terms of implicit and explicit

services provided by the company


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Scope

We will observe the activities of SRS value bazar in Noida and Farand our main focus will be on the activities involved in overall buy

customer


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Flow Diagram


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Front En

Standard Operation Procedure(SOP)Terms Of Trade(TOT)

Baggage CollectionIssue Token

Send Baggage To Cloak Room

First Welcome Party(Guard)

Customer Care Executive(CCE)

Service Flow ChartPrimary Products

Secondary Products(Impulse Buying)

Billing Counter (Tills)Cashier

Scheme Counter

Exit

Entry Point


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Entry Baggage


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Exit

Billing Counter


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BInventory Storage

Truck Owned by SRS

Warehouse Team

Automatic Replenishment System

START POINT

Procurement/ Purchase

Warehouse

Logistics

Store Level

Floor

DisplayStacking

Customer


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SupportingFacility

Locationwith parking

4000 sq. feetarea

Existing System


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Internal Setup

Shelves 8feet, 5 feet

Promotionshelves

U shapedsetup

Existing System


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Information

Newspaper,Leaflets

Tags On

Products

Existing System


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Explicit

Service Training of

15 days Free Home

Delivery

Existing System


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Implicit Service

Atmosphere:Songselection

Trolleys &

Ushers Security by

Cameras

Existing System


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Recommendation

Express counters: For less than 10 products there should be an express counter so as to cater to fastmoving customers.

Introduce online shopping portal for ease of access this has to be clubbed with home delivery. So a prop

logistics system has to be in place before introducing such portal.

Flash slips: A form containing list of products available in the outlet which will be filled by the custome

so that they can get all the required materials at the cash counter and can checkout other stuffs available

the store.


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THANK YOU

group 5 srs final ppt

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