Grievance ProcessGrievance Process

GrievanceGrievanceProcessProcess

Definition:

A grievance is a written complaint by an employee alleging that they have been adversely affected in their role as an employee of Main Roads by:

a. A Main Roads administrative action that adversely affects them because it is unfair and/or unreasonable;

b. The conduct of a Main Roads employee, agent or contractor affects them because it is unfair and/or unreasonable.

Who Can LodgeWho Can Lodgea Grievance?a Grievance?

Public Service employees (both wages and salaried) only – Note: Contractors and Temps cannot use the grievance process.

What sort of things What sort of things are Covered?are Covered?

• Allegations of harassment and bullying;• Discrimination;• Entitlement under Awards or EDA’s;• Unfair recruitment and selection processes.

Two StageTwo StageProcessProcess

Stage One:1. Employee lodges grievance with immediate supervisor;2. Supervisor sends a copy to DG, DDG and D(HR);3. Supervisor attempts to resolve the grievance at the local

level through:Rectifying any unfair or unreasonable processes,Mediation, (may use a facilitator from the EAP

program),Hearing both sides of the story when other

employees are involved,Documenting the action taken.

4. 21 day timeline for resolution;5. Not resolved in 21 days, the employee has the right to go to

stage two.

StageStageTwo:Two:

1. Employee submits grievance to General Manager and supervisor involved in stage 1 is requested to forward all documentation to the GM;

2. GM investigates (may appoint an external independent investigator);

3. GM makes a determination in relation to the grievance and provides written notification to the employee and other involved parties;

4. Employee may appeal to Merit and Equity Unit Department of the Premier, if not satisfied with the GM decision.

GeneralGeneralNotesNotes

Supervisors:1. Employee has right to have Union representative

throughout the process;2. You must ensure that an employee who has

lodged a grievance is not victimised in any way and that confidentiality is not breached;

3. Grievances involving allegations of sexual harassment are to be lodged as stage 2 grievances and are to go straight to the Director-General;

4. Act early, and seek advice early in the process!