Download - Grievance Process
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Grievance ProcessGrievance Process
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GrievanceGrievanceProcessProcess
Definition:
A grievance is a written complaint by an employee alleging that they have been adversely affected in their role as an employee of Main Roads by:
a. A Main Roads administrative action that adversely affects them because it is unfair and/or unreasonable;
b. The conduct of a Main Roads employee, agent or contractor affects them because it is unfair and/or unreasonable.
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Who Can LodgeWho Can Lodgea Grievance?a Grievance?
Public Service employees (both wages and salaried) only – Note: Contractors and Temps cannot use the grievance process.
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What sort of things What sort of things are Covered?are Covered?
• Allegations of harassment and bullying;• Discrimination;• Entitlement under Awards or EDA’s;• Unfair recruitment and selection processes.
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Two StageTwo StageProcessProcess
Stage One:1. Employee lodges grievance with immediate supervisor;2. Supervisor sends a copy to DG, DDG and D(HR);3. Supervisor attempts to resolve the grievance at the local
level through:Rectifying any unfair or unreasonable processes,Mediation, (may use a facilitator from the EAP
program),Hearing both sides of the story when other
employees are involved,Documenting the action taken.
4. 21 day timeline for resolution;5. Not resolved in 21 days, the employee has the right to go to
stage two.
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StageStageTwo:Two:
1. Employee submits grievance to General Manager and supervisor involved in stage 1 is requested to forward all documentation to the GM;
2. GM investigates (may appoint an external independent investigator);
3. GM makes a determination in relation to the grievance and provides written notification to the employee and other involved parties;
4. Employee may appeal to Merit and Equity Unit Department of the Premier, if not satisfied with the GM decision.
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GeneralGeneralNotesNotes
Supervisors:1. Employee has right to have Union representative
throughout the process;2. You must ensure that an employee who has
lodged a grievance is not victimised in any way and that confidentiality is not breached;
3. Grievances involving allegations of sexual harassment are to be lodged as stage 2 grievances and are to go straight to the Director-General;
4. Act early, and seek advice early in the process!