grievance procedure and disciplinary action

8/8/2019 Grievance Procedure and Disciplinary Action

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A written complaint filed by an employee and claiming unfair treatment

-Dale Yoder

Any Discontent or dissatisfaction, whether expressed or not whether validor not, arising out of anything connected with the company that anemployee thinks, believes or even feels unfair, unjust or inequitable

- Prof. Jucious



Causes for Grievance

1.Promotions

2.Amenities

3.Continuity of service

4.Compensation

5.Disciplinary Action6.Fines

7.Increments

8.Wages

9.Acting Promotion

10

.Recovery of Dues11.Safety Appliances

12.Superannuation ( Ex-gratia Payment )

13. Transfer

14.Victimization

1

5.Conditions of Work



The dispute or the Grievance constitutes a Managerial Problem

Could create a greater burden on management if not handled properly atfirst stage

Handling of grievance requires trained supervisors in productivemanner

1.Receive and define the nature of dissatisfaction

2.Gathering of facts and keep proper records

3. Analyze and evaluate the facts to reach a solution ( there may be morethan one solution )

4. Apply the Answer

5.Follow up



Common Errors of Management in Grievance handling

y Stop searching for facts too early

y Disclose management opinion before discovering of all

relevant factsy Failing to maintain proper records

y Resort in to orders instead of discussion

y Setting the wrong grievance a mistake, which may

produce a second grievance



Grievance Handling Procedure

Arbitration

Company UnionGrievancecommittee

Top unionLeadership

Aggrievedemployee

Union Steward

TopManagement

MiddleManagement

Supervisor



Arises if the Grievance has not been settled by topmanagement and the top union leadership

An Arbitrator is an outside third party who is brought in tosettle the dispute and he has the authority to make a decision

An Arbitrator can be hired on a particular case or appointpermanently for the organization

Arbitrator should be a person acceptable to the union andthe management



Discipline and disciplinary procedure

What is Discipline

Discipline is the observance of principles, rules or any other laid down

procedures, practices written or otherwise in the organization by theemployees, to whom these apply, for smooth and effective functioningof the organization

First, it is the training that corrects , moulds, strengthens or perfects.

Second,it is the control gained by enforcing obedience. The thirdmeaning is punishment

- Websters Dictionary



Objectives of Discipline

y To obtain a willing acceptance of the rules, regulations and proceduresof an organization

y To develop among the employees a spirit of tolerance and desire tomake adjustments

y To give and seek direction and responsibility

y To increase the working efficiency and morale of the employees. Sothat there productivity is improved. The cost of production brought

down and the quality of production improved.

y To create an atmosphere of respect for the human personality andhuman relations



Basic ingredients or guidelines of a disciplinary action

y Location of responsibility y Proper communication & formulation

y Rules & regulations should be reasonable

y Equal treatment

y Disciplinary action should be taken in private

y Get the facts

y Action should be taken in cool atmosphere

y Natural justice

y Dont back down when you are right

y

Negative motivation should be handled in a positive manner



Disciplinary action Penalties

y Oral reminder

y Written reminder

y Loss of privileges

y Fines

y Lay off

y Demotion

y Discharge



An accurate statement of the disciplinary problem

Collection of data or facts bearing on the case

Selection of tentative penalties to be imposed

Choice of the penalty

Application of the penalty

Follow up on the disciplinary action



Thank You

grievance procedure and disciplinary action

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