Disciplinary and Grievance – Getting it Right

Disciplinary Action:

To improve or attempt to improve the behaviour orderliness by training

conditions or rules

Grievance:

A complaint by an employee that something has breached his or her employment rights

This Workshop Covers• Technical definitions

• Procedures and due process

• Employment law

• Interviews and investigations

• Questions to use and avoid

• Active listening

Plus• Dealing with conflict

• Challenging difficult behaviour

• Dealing with aggression

• Being a more supportive manager

• Feedback techniques

• Sources of external help

Course Ground Rules• Confidentiality

• Respecting others

• Punctuality

• Open mindedness

• Active listening and participation

• Explaining jargon

Mrs Burchill V BHS (1978)

Reasonable investigation must take place.

A disciplinary meeting must not be used as a pretext for something else.

On the balance of probabilities is it more or less likely that the incident occurred.

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