Greater Stuttgart Region

Integration area

Integration area: 3,012 km2

Inhabitants: 2.366 million

Employees: 0.9 million

Cities and villages: 141

26 years of experience with integration

One integration company for

- hosting the sharing of the revenue - informing passengers about timetables and fares

Public transport authorities within the region

• State of Baden-Württemberg-> heavy rail

• Greater Stuttgart Region-> suburban rail (S-Bahn)-> regional important trains

• City of Stuttgart-> light rail and trams-> city buses

• 4 administrative districts-> regional buses

Operators in the integration network area

SSB Length of lines

Number of stops

Number of vehicles

Buses 655 km 609 255

Light Rail

190 km 176 136

Tramway 17 km 20 36

German Rail and WEG

Length of lines

Number of stations

Number of vehicles

Suburban Rail (S-Bahn)

248 km 71 255

Heavy Rail (DB) 506 km 108 -

WEG (Connex) 46 km 37 21

Regional Buses

Length of lines

Number of stops

Number of vehicles

38 companies

3081 km

2656 1020

Ownership of the PT companies

• Heavy rail and suburban rail (S-Bahn):

->100% shareholder:Federal government

• Some regional trains-> WEG/Connex

• Light rail, Tram and city buses -> City of Stuttgart

• Regional bus companies: -> more or less private

Right of initiative to create PT services

• Heavy rail and suburban rail:

-> State of Baden-Württemberg and the Greater Stuttgart Region

• PT in the City of Stuttgart:

-> the City of Stuttgart

• PT (bus) in the administrative districts:

-> if no subsidies needed: the operators-> if subsidies needed: the administrative districts

Integration system

• Full integration

- zone system for determination of the ticket fare

- one ticket for all modes

- same fare for all modes

- several interchanges are possible

- fare is not depending on number of interchanges

Share of responsibilities• Network Company (for the whole network area):

information and promotion, network management• Operators (for the whole network area):

fares and ticketing

• Heavy rail and suburban rail:

PTA: definition of service; quality managementOperators: personnel and employment conditions

• PT in the City of Stuttgart:

PTA: definition of service; quality managementOperators: personnel and employment conditions

• PT (bus) in the administrative districts:

PTA (if subsidies needed): definition of serviceOperators (if no subsidies needed): definition of serviceOperators (in both cases): personnel and employment conditions

Existing contract: suburban rail (S-Bahn)

• Contract was directly awarded• Covers the whole region with almost 9 million train-km• Valid until 2012• Net-contract with around 65% farebox revenues

Existing contract: suburban rail (S-Bahn)

Main contents:• Minimum volume of supply is defined• Regulations in case of increasing or decreasing volume• Regulations concerning new lines and more volume on

existing lines• Subsidies for existing and future train-km are already

defined• Who is in charge of the definition of service and quality• How to proceed at the end of the contract when the new

contract is going to be tendered• Financial regulations (how much has to be paid when)• Distribution• Quality management system

The measurement of quality

• Punctuality at 6 stations, devided in peak and off peak• Special trained external personnel checks criteria like

cleanliness, information within the trains and if the trains are damaged

• Passengers are asked how the feel aboutpunctuality, information, cleanliness, security

• Both objective and subjective results are relevant for bonus and malus (all in all max. around 1 million €): objective 70% und subjective 30%

in addition to the bonus/malus system all trains that did not run are not paid by the region (without regarding the reason)

Development of quality since 2002

0,8

0,82

0,84

0,86

0,88

0,9

0,92

0,94

0,96

0,98

1

Sauberkeit im Zug Schadensfreiheit der Züge Fahrgastinformation im Zug Beschwerdemanagement Funktionsfähigkeit derAutomaten

Ojektive Bewertung der Qualität

Quelle: Qualitätsdatenbank

M a l u s

Bonus

Ticket machines

Management of complaints

Informationin trains

Free of damage

Cleanlinessin trains

Development of quality since 2002

Zufriedenheit der Fahrgäste

2,2

2,3

2,4

2,5

2,6

2,7

2,8

2,9

3

3,1

3,2

Pünktlichkeit Sauberkeit der Züge Sicherheit im Zug Schadensfreiheit derZüge

Sitzplatzangebot imZug

Information imRegelfall

Information zuStörungen

2002 2003 2004

Zielwert

Quelle: Qualitätsdatenbank

Malus

Bonus

Puncutality Cleanliness Security Damages Number of seats

Information (normal case)

Information (disturbanc

es)

Satisfaction of passangers

How to proceed with malus payments?

• Penalty is used to increase the quality of infrastructrue

• First project was an automatically announcement of the stations in the trains

• Current project: realtime information at stations and

• New signals to increase speed of trains

Subsidies for regional buses

• Bus operators have a gross-contract with the Greater Stuttgart Region

• Gross-contract is based on the revenue the operators had before the integration, 11 years ago.

• For new bus lines the contracts are negotiated between operators, counties or communities and the Greater Stuttgart Region

• There is no monitoring of the contratcs • Contracts do not include incentives

Development of costs

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

Subsidies S-Bahn

Subsidies regional busoperators

Farebox revenue

Cost of living index

Subsidies per train-km

Subsidies per bus-km

Development of costs

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

Subsidies S-Bahn

Subsidies regional busoperators

Farebox revenue

Cost of living index

Subsidies per train-km

Subsidies per bus-km

Development of costs

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

Subsidies S-Bahn

Subsidies regional busoperators

Farebox revenue

Cost of living index

Subsidies per train-km

Subsidies per bus-km

Development of costs

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

Subsidies S-Bahn

Subsidies regional busoperators

Farebox revenue

Cost of living index

Subsidies per train-km

Subsidies per bus-km

Development of costs

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

90%

95%

100%

105%

110%

115%

120%

125%

130%

135%

1996 1997 1998 1999 2000 2001 2002 2003

Kosten S-Bahn

Kosten Regionale Verkehrsunternehmen

Verbundeinnahmen netto

Lebenshaltungskostenindex

S-Bahn Kosten/Zug-km

Regionale VU Kosten/Wagen-km

Subsidies S-Bahn

Subsidies regional busoperators

Farebox revenue

Cost of living index

Subsidies per train-km

Subsidies per bus-km

Financing public transport in the future

• Contract for the S-Bahn is going to be tendered

• Financing of the bus system in the future is currently to be discussed in working groups. Counties and operators reject tendering contracts.

• existing contracts with the bus operators are going to be evaluated according to the 4th criteria of the European Court of Justice with a target costs evaluation