Grandstream Networks, Inc.

How to Use Office Time and Holiday on UCM6XXX

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Configuring Office Time and Holiday on UCM6XXX

Table of Contents

OVERVIEW ..................................................................................................................... 3

CONFIGURE OFFICE TIME AND HOLIDAY .................................................................. 4

Office Time ............................................................................................................................................... 4

Holiday ..................................................................................................................................................... 5

TIME CONDITION DEFINITIONS ................................................................................... 7

Time Condition for Extension Call Forwarding ........................................................................................ 7

Time Condition for Inbound Route ........................................................................................................... 8

EXAMPLES .................................................................................................................. 11

Call Forward Time Conditions ................................................................................................................ 11

Inbound Route Time Conditions ............................................................................................................ 11

Table of Figures

Figure 1: Create New Office Time ................................................................................................................. 4

Figure 2: Office Times List ............................................................................................................................ 5

Figure 3: Create New Holiday ....................................................................................................................... 5

Figure 4: Holidays List ................................................................................................................................... 6

Figure 5: Extension Call Forward Time Condition......................................................................................... 7

Figure 6: Extension Call Forwarding Specific Time Settings ........................................................................ 8

Figure 7: Inbound Route Time Condition ...................................................................................................... 9

Figure 8: Inbound Route Specific Time ....................................................................................................... 10

Table of Tables

Table 1: Create New Office Time Parameters ............................................................................................... 4

Table 2: Create New Holiday Parameters ..................................................................................................... 6

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Configuring Office Time and Holiday on UCM6XXX

OVERVIEW

Starting from firmware version 1.0.7.11, the UCM6XXX supports office time and holiday that can be used to

define time condition in the following modules:

• Extension settings

Options "CFU Time Condition", "CFN Time Condition" and "CFB Time Condition" under Web GUI→System

Settings→Time Settings→Office Time.

• Inbound route settings

Option "Time Condition" under web GUI→ Extension/trunk → Inbound Routes.

Before starting to configure office time and holiday, please ensure that the UCM6XXX is upgraded to the latest

firmware version. Here is the firmware link: http://www.grandstream.com/support/firmware

Note: UCM6XXX series include UCM6100 series (UCM6102, UCM6104, UCM6108 and UCM6116), UCM6200

series (UCM6202, UCM6204 and UCM6208) and UCM6510.

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Configuring Office Time and Holiday on UCM6XXX

CONFIGURE OFFICE TIME AND HOLIDAY

Before using the time condition, users need define office time and holiday in the UCM6XXX system. Normally

this should reflect the actual company schedule for the users to manipulate the time condition.

Office Time

• To configure office time, go to Web GUI→System Settings→Time Settings→Office Time. Click on "Add"

to create an office time.

Figure 1: Create New Office Time

• Select "Start Time", "End Time" and the day for the "Week" for the office time. Select "Show Advanced

Options" to define month and day of the month. The following table lists the configuration parameters.

Table 1: Create New Office Time Parameters

Start Time Configure the start time for office hour.

End Time Configure the end time for office hour

Week Select the work days in one week.

Show Advanced Options Check this options to show advanced options. Once selected, please

specify "Month" and "Day" below.

Month Select the months for office time.

Day Select the work days in one month.

• Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will

be listed in the web page as the figure shows below.

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Configuring Office Time and Holiday on UCM6XXX

Figure 2: Office Times List

• Click on to edit the office time.

• Click on to delete the office time.

• Click on "Delete Selected Office Times" to delete multiple selected office times at once.

Holiday

• To configure holiday, go to Web GUI→System Settings→Time Settings→Holiday. Click on "Create New

Holiday" to create holiday time.

Figure 3: Create New Holiday

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Configuring Office Time and Holiday on UCM6XXX

• Enter holiday "Name" and "Holiday Memo" for the new holiday. Then select "Month" and "Day". The users

can also define days in one week as advanced options. The following table shows the configuration

parameters for holiday.

Table 2: Create New Holiday Parameters

Name Specify the holiday name to identify this holiday.

Holiday Memo Create a note for the holiday.

Year Select the Year for the holiday.

Month Select the month for the holiday.

Day Select the day for the holiday.

Show Advanced

Options

Check this option to show advanced options. If selected, please specify

the days as holiday in one week below.

Week Select the days as holiday in one week.

• Once done, click on "Save" and then "Apply Change" for the holiday to take effect. The holiday will be listed

in the web page as the figure shows below.

Figure 4: Holidays List

• Click on to edit the office time.

• Click on to delete the office time.

• Click on "Delete Selected Holidays" to delete multiple selected holidays at once.

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Configuring Office Time and Holiday on UCM6XXX

TIME CONDITION DEFINITIONS

The time condition used in extension settings or inbound route settings is based on the "Office Time" and

"Holiday” defined in the previous section. Assuming the UCM6XXX has the following set up, we will explain

each time condition in this section:

• Office time: 8:00am to 5:00PM, from Monday to Friday.

• Holiday: February 1st.

Time Condition for Extension Call Forwarding

In extension settings dialog under web GUI → Extension/trunk→ Extensions→ Create New Extension

→Features, users can define time condition for call forwarding:

▪ CFU Time Condition: Call Forward Unconditional Time Condition.

▪ CFN Time Condition: Call Forward No Answer Time Condition.

▪ CFB Time Condition: Call Forward Busy Time Condition.

Figure 5: Extension Call Forward Time Condition

• All Time

Calls will be forwarded at any time without time conditions.

• Office Time

Calls will be forwarded to the target number, only during office time, i.e. 8:00am to 5:00pm from Monday to

Friday.

• Out of Office Time

Calls will be forwarded to the target number, only during "Out of Office Time", i.e. 00:00-7:59am and 5:01pm-

00:00am for Monday to Friday, and whole day for weekend.

• Holiday

Calls will be forwarded to the target number, only during the defined holiday, i.e. January 1st.

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Configuring Office Time and Holiday on UCM6XXX

• Out of Holiday

Holiday is set to Jan 1st, so "Out of Holiday" is the rest of the 364 days for the year. Calls will be forwarded

to the target number all the time except Jan 1st.

• Out of Office Time or Holiday

This duration refers to "Holiday" plus "Out of Office Time". In our example, this time period would be:

Feb 1st + 00:00-7:59AM and 5:01PM-12:00PM for Monday to Friday + Weekends

Calls will be forwarded to the target number during this period.

• Specific Time

If users select specific time for call forwarding, please scroll down all the way to the bottom of the extension

settings dialog where you can see section "Specific Time". Click “add” to add time condition there. This

specific time will then be used for the extension only, without interfering with the system office time or holiday

settings.

Figure 6: Extension Call Forwarding Specific Time Settings

Time Condition for Inbound Route

In extension settings dialog under web GUI→Extension/trunk→Inbound Routes, users can define time

condition for the inbound route. Only during the period defined in time condition, the calls will be routed to the

inbound route destination using the trunk.

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Configuring Office Time and Holiday on UCM6XXX

Figure 7: Inbound Route Time Condition

• None This means there is no time restriction on this route. Calls can be routed to the destination anytime using the inbound route.

• Office Time Calls will be routed to the destination using this inbound route only during office time, i.e. 8:00am to 5:00pm from Monday to Friday.

• Out of Office Time Calls will be routed to the destination using this inbound route only during "Out of Office Time", i.e. 00:00-7:59am and 5:01pm-00:00am for Monday to Friday, and whole day for weekend.

• Holiday Calls will be routed to the destination using this inbound route only during the defined holiday, i.e. February 1st.

• Out of Holiday Holiday is set to Jan 1st, so "Out of Holiday" is the rest of the 364 days for the year. Calls will be routed to the destination using this inbound route all the time except Jan 1st.

• Out of Office Time or Holiday This duration refers to "Holiday" plus "Out of Office Time". In our example, this time period would be: Feb 1st + 00:00-7:59AM and 5:01PM-12:00PM for Monday to Friday + Weekends Calls will be routed to the destination using this inbound route during this period.

• Specific Time If users select specific time in time condition, a new section "Specific Time" will show up on the bottom of the dialog. Click “SAVE” to add the specific Time Condition for this inbound route.

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Configuring Office Time and Holiday on UCM6XXX

Figure 8: Inbound Route Specific Time

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Configuring Office Time and Holiday on UCM6XXX

EXAMPLES

Call Forward Time Conditions

1. Call Forward During Office Time

The users can configure the call forward target number to their cell phone number and configure call forward

time condition to "Office Time" if they need to go on travel, or they might be away from the desk phone from

time to time in another office building. In this circumstance, the calls can be forwarded to their cell phone number

so they can be reached wherever they go during office hour.

2. Call Forward Out of Office Time

The users can configure the call forward target number to their cell phone number and configure call forward

time condition to "Out of Office Time" if they need to take important calls after office hour. For example,

managers in an international company might still need to take calls from employees located in another time

zone after local office hour.

3. Call Forward During Holiday

The users can configure the call forward target number to their cell phone number and configure call forward

time condition to "Holiday" if they need to take urgent calls during holiday. For example, the system administrator

might still need to be standby during holiday in case of any system abnormal issues.

4. Call Forward Out of Holiday

For example, one of the network security engineer in the system team has to standby all the time except holiday.

The PBX manager can set call forward (no answer) target number to the network security engineer’s cell phone

in case he cannot be reached by the office extension. The call will be forwarded to his cell phone if no answer

on the extension during all other days except for holiday.

5. Call Forward Out of Office Time or Holiday

"Holiday + Out of Office Time" here basically refers to non-office-working hours. For example, a car insurance

agent is scheduled to take care of customer calls during non-office-working hours, the PBX manager can set

the "Call Forward No Answer" target number to this agent’s cell phone number, using time condition "Out of

Office Time or Holiday". If the agent happens to be out of office, he/she can still answer the call from cell phone.

Inbound Route Time Conditions

For example, an online electronic products reseller has the UCM6XXX system with a trunk dedicated for

incoming calls from customers regarding after-sales service. Different agents are scheduled to answer the

customers’ calls during different time period. The PBX manager could follow the configurations below to manage

the PBX call routes:

1. The agents who work during office hour are in a ring group named "OfficeTimeAgents".

2. The other agents who work during holiday and out of office time are in a ring group named

"OtherTimeAgents".

3. Create inbound rule "OfficeTimeRule" for the trunk. Select "Office Time" in "Time Condition" and select ring

group "OfficeTimeAgents" as the default destination.

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Configuring Office Time and Holiday on UCM6XXX

4. Create another inbound rule "OtherTimeRule" for the same trunk. Select "Out of Office Time and Holiday"

in "Time Condition" and select ring group "OtherTimeAgents" as the default destination.

Note:

• If users select "None", "Office Time", "Out of Office Time", "Holiday", "Out of Holiday", "Out of Office Time

or Holiday" as time condition, only one destination can be configured for this inbound route. Users will need

configure multiple inbound routes for the same trunk to define different destinations for different time

conditions.

• If users select "Specific Time" as time condition, multiple time period and destinations can be configured

within one inbound route.