Government 2.0: transparent, effective, low cost

1. Build the mobile enterprise

2. Arm everyone as a knowledge worker

3. Democratize data: the digital public square

Transform Government Operations

Arm Everyone as a Knowledge Worker

Cell/Camera Phone Web/IMNetwork Playstation 2

Multiplayer Tactical Trainer

WorkstationP4 3.2ghzBroadband

Video ConferencingWebCam

Federated SearchPersonalized News

ReputationManagement (EBay)

Collaboration(Netmeeting)

AlienwareWireless Laptop

Massively Multiplayer Gaming/Immersive Virtual Environments

Voice over IP

TIVO PVR80 Hrs

DirectTV Sat MP3 PlayerPortable Digital Library

Wireless PDAEmail

The Digital Public Square

OCFO/OCP

Data Catalog andLive Data Feeds

Neighborhood View , GIS CrimeMap and CapStat

Mapping

DCRA

MPD

OUCDDOT

OTROCTO

DOH

FEMS

Agency Data Data Warehouse & Data Presentation

Consumers

Government agencies

Citizens, Neighborhood Orgs, Mashups creators

Reporting in Business Objects

And Daily Reports

CapStat

Democratize Data

The Citizen: Participatory Democracy

Crime Data

Public Space Permits

Building Permits and ApplicationsA citizen documents and visualizes real estate development, crime and government response to service requests

Source: JD Land Mashup

The Private Company: Monetizing Data

Free to the public - law enforcement agencies can sign up to publish data for $49 per month to $199 per month

Source: crimereports.com

Knight Foundation funded this initiative to transform community news and information exchange

Source: everyblock.com

The NGO: Serving the Public Interest

0% 50% 100%Agency On Time Performance

0% 50% 100%Percent Done from Customer Surveys

0% 50% 100%Perception Gap

Rat AbatementAlley RepairSidewalk RepairParking MeterLitter CanStreet Repair/PotholesTraffic SignalsGrass & Weed MowingSanitation EnforcementStreet CleaningIllegal DumpingAlley CleaningSignsParking EnforcementYard WasteRecycling CartsStreetlight RepairSupercanBulk CollectionTrash CollectionDead AnimalRecycling CollectionTreesAbandoned Auto 77.0%

84.8%97.9%

83.8%99.7%

77.1%

91.7%98.3%96.8%

99.7%95.4%98.6%99.0%

86.3%

95.5%

99.7%

58.0%

93.1%

90.3%

98.1%98.7%

82.3%97.8%97.9%

82.6%

83.1%87.2%

72.8%88.7%

64.5%

69.5%73.8%

66.2%

64.5%60.0%

57.5%53.1%

36.0%

42.9%

22.9%

59.5%

76.7%

56.1%

47.1%46.4%

28.6%31.1%

25.8%

-5.6%

1.7%10.7%11.0%11.1%12.7%

22.2%24.5%

30.5%

35.2%35.4%

41.1%45.9%50.3%

52.6%

76.9%

-1.4%

16.4%

34.2%

51.1%52.3%

53.8%66.7%

72.1%

AgencyDDOT

DOH

DPW

Source: Monthly Service Delivery On-time Performance Report, Sep 2006 to Aug 2007; Customer Surveys Apr – Sep 2007 (n = 2,840). Gap is difference. Omits graffiti and vacant lots, which have no on-time targets

Customer Service Perception Gap

0 500 1000 1500 2000

Average Enrollment

0 5 10

Violent Crime in Schools 05/06 and 06/07

0 50 100 150

Violent Crime near Schools 05/06 and 06/..

0 20 40 60 80

Security Incidents not leading to crime 06..

0 2 4

Current SROs Assigned

DCPS

Cardozo

Woodrow Wilson

Roosevelt

Spingarn

Anacostia

Coolidge

Eastern

M.M. Washington

Woodson,HD

Ballou

McKinley

Dunbar

Ellington Arts

Banneker

School w/out Walls

Bell Multicultural

Charter

Hyde Leadership PCS

Kamit Institute for Magnificent Achi..

Friendship Edison Collegiate Acade..

Cesar Chavez PCHS for Public Polic..

IDEA PCS

Booker T. Washington PCS*

Maya Angelou See Forever PCS

Next Step/El Proximo Paso PCS

Cesar Chavez Public Charter High S..

Washington Mathematics, Science ..

SEED PCS

Marriott Hospitality PCHS

Young America Works PCS (6015 C..

Youth Build PCS

City Lights Public Charter School

Thurgood Marshall Academy PCS*

Maya Angelou See Forever PCS: Ev..

777344415436

938705

1,912987

278767

690879

7121,139

1,452856

0000

22

333

444

57

811

1086

363

3741

1925

6831

926

57913

55

7

71

122

3253

2531

1975

3653

3736

2111

32

53

24

33

2333

118342

5658113165

326367

45576115

300402

5781,202

203785

0000000000

11111

34

1056

3826

326

1220

6114

14937

2237

3216

24

53

0

0

0

21

11

0000000

2000000

Source: MPD School Risk Ranking Tool,.

Crimes in and around Schools

Source: Destiny

Vehicle Registration Driver's License

2004 2005 2006 2007 2004 2005 2006 2007

Walk-in

Mail-in

Internet

0K

50K

100K

0K

50K

100K

0K

50K

100K

85,57290,09299,854102,387

52,76936,690

17,875

46,127

31,815

15,43527,09221,351

29,34125,94420,32316,6983,9464,6833,0292,634

Renewals by Channel

Democratize data through Catalogs

16http://data.octo.dc.gov

Apps for Democracy

47 Apps, 30 Days & $50K

Vivek KundraChief Technology Officer

www.octo.dc.gov