is a post merger integration in an enterprise 2.0 more effective?

Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

Is a Post Merger Integration in an Enterprise 2.0 more effective?

Presentation at the “Post Merger Integration” Summit, Hamburg 2010. Impulse Presentation for an Open Space.

Assoc. Prof. Dr. Michael HeissVice President for Knowledge, Innovation, Technology

Siemens IT Solutions and Services,System Development and Engineering (SDE)

Assoc. Prof. Dr. Michael HeissVice President for Knowledge, Innovation, Technology

Siemens IT Solutions and Services,System Development and Engineering (SDE)


The goal of a post merger integration

The conflict and the strategy to cope with it

The case study

Conclusion

Agenda

Please use the presentation mode to view the animated slides.

March 2010


Siemens IT Solutions and ServicesDr. Michael Heiss

Goal of a Post Merger Integration:efficient and effective collaboration

appreciation of

expertisemutual personal

respect trustefficient and effective

collaboration

make visible!

Social media in an Enterprise 2.0 makes expertise visible




The case study

Conclusion

Agenda

March 2010



The basic conflict: save jobs in the own country/region

ORG 1 ORG 2synergy

Organization after mergerOrganizations before merger

country/region border

Goal: save jobs in own ORG

Goal: save jobs in own ORG

Usual reaction: „enemy“

March 2010



Strategy to cope with that conflict: take care of the bottom-up component

Top-down:Middle management

Bottom-up:Employees

„enemy“

respect

mistrust

trustcollaboration?

Social media in an Enterprise 2.0 can support mutual respect and trust.This is the basis for a working collaboration

social media See also relation to Predictable Irrational from Dan Ariely, MIT.See also relation to Predictable Irrational from Dan Ariely, MIT.




The case study

Conclusion

Agenda

March 2010



PMI in traditional Enterprises:1,5 years later still insufficient integration

ORG 1

ORG 2

ORG 3

Insufficient knowledge about the new partsInsufficient knowledge about the new partsSource: M. Wölbitsch, „Effects of knowledge networking on post-merger integration“, Diplomarbeit,Wirtschaftuniversität Wien, 2008.Source: M. Wölbitsch, „Effects of knowledge networking on post-merger integration“, Diplomarbeit,Wirtschaftuniversität Wien, 2008.

only one answer allowed

Case study: merger of 3 organizations (non-E2.0) in January 2007.1,5 years after the merger 92 engineers (non-management) have been asked how much the know about the „new“ parts.

How would you describe your knowledge about the other organizations?N=21 in ORG 1, 34 in ORG 2. 37 in ORG 3.Range from 1 (very bad) to 10 (very good)

ORG 1

ORG 3

ORG 2

7,2

8,8

8

3,7

3,8

4,13,2

2,4

3

March 2010



...but potential for an Enterprise 2.0

Source: M. Wölbitsch, „Effects of knowledge networking on post-merger integration“, Diplomarbeit,Wirtschaftuniversität Wien, 2008.Source: M. Wölbitsch, „Effects of knowledge networking on post-merger integration“, Diplomarbeit,Wirtschaftuniversität Wien, 2008.

only one answer allowed (each question includes the following ones)

92 engineers (non-management) have been asked:

March 2010



Vision of a Post Merger Integration in an Enterprise 2.0

Source: Social Network Analyzes atSiemens IT Solution and Services SDE

„Who has helped you in your professional work during the last 12 month?“

March 2010



The main idea of our Enterprise 2.0 approach: identify implicit knowledge via the activity stream of the experts

Brain

Face 2 Face

Voice

pers. E-mails

pers. Desktop

Proj. E-mails

Blogs, Microblogs, Wikis, CRM, CM, Intranet

Internet, publications

DIG

ITIZ

ED

NO

N D

IGIT

IZE

D

activity stream

visible

limited access

data privacy

not visible

low

er a

cces

sibi

lity

hig

her

acce

ssib

ility

high

er b

usin

ess

valu

e

lo

wer

bus

ines

s va

lue

identifiable

, Gerhard Käfer

March 2010



The elevator pitch of „What is TechnoWeb 2.0?“

1) Do not expect to find answers directly in TechnoWeb, but expect to find the experts who know the answer!

TechnoWeb:find people1) to get answers

.

There are a lot of other features supporting the business.

Onlypre-requisite is to join a network once 2)

2) High activity level is not necessary.

March 2010



How does TechnoWeb 2.0 work?Everybody may initiate or join a network

Personalized dashboard(incl. activity stream of joined networks)

Network pages, with member list,partner network list, activity stream

Public profile pages of each user (incl. activity steam)

with news and RSS-feedsUrgent request

+ Tag/Technology page+ Search page+ integration of Sharepoints,wikis, blogs...

Open to all Siemens employees

March 2010



Greece, 20.10.09, 16:22 GMT+1

Plz Help! ORACLE BITMAP INDEX CBO I am facing a problem in the customer's PROD database (ORACLE 10g). This problem is not reproduced in our test environment. Any help is highly appreciated.

Real Example – Urgent Request from SIS Greece

, Susanne Mörl

March 2010



First answer after 49 min from CT Germany

Germany, 20.10.09, 17:11GMT+1

Hi,When you are not satisfied with the executation plan you could convince oracle to utilze some other index via sql hints.

something like …

, Susanne Mörl

March 2010



The answer does not work in my case

Hello,thank you very much for your prompt reply!

You are right, with oracle hints one can alter the execution plan. Unfortunately, the query is automatically generated from Business Objects, thus have no way to introduce the hint.

Greece, 21.10.09, 09:10GMT+1

, Susanne Mörl

March 2010



Second answer after 17h from SIS Austria

Austria, 21.10.09, 09:41GMT+1

Workaround:Disable bitmap full index scan using event 10116.This issue is fixed in 11.2 (Future Release) 10.2.0.4 (Server Patch Set) 11.1.0.7 (Server Patch Set)

, Susanne Mörl

March 2010



18h later the customer problem is solved

Greece, 21.10.09, 10:29GMT+1

Thank you very much for pointing this bug (6694548) out!

I already asked the customer to upgrade to oracle 10.2.0.4. When they will be ready, I will check if the issue is resolved and post my results here for future reference.

Once again I would like to thank all of you for helping me.

My TechnoWeb2 experience is fantastic and to be honest I didn't expect to find a solution so fast! This is a great tool that was missing from SIS.

, Susanne Mörl




The case study

Conclusion

Agenda


Conclusion: A Post Merger Integration in an Enterprise 2.0 has the potential to be more effective

appreciation of

expertisemutual personal

respect trustefficient and effective

collaboration

Social media in an Enterprise 2.0 makes expertise visible


Dr. Michael HeissSiemens IT Solutions and Services SDEA-1101 Vienna, Gudrunstr. 11Phone +43-5-1707-46560

TechnoWeb 2.0 is an initiative of the Siemens Chief Technology OfficeTechnoWeb 2.0 is an initiative of the Siemens Chief Technology Office

Contact Addresses

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