“good to great” written by jim collins carol strickland, dir. budgets & planning ba dr. rick...
TRANSCRIPT
“GOOD TO GREAT”
WRITTEN BY JIM COLLINS
Carol Strickland, Dir. Budgets & Planning BA
Dr. Rick Whitfield, Associate Vice Chancellor Finance
2012 UNC Financial Systems Conference
GOOD TO GREAT by Jim Collins
• What is a Great Organization?• One that delivers superior performance and makes a
distinctive impact over a long period of time
• What is “Good”?• An enemy of Great
• Why Try For Great? • Those that Try For Greatness must understand that it is an intrinsic
process
GREAT
• Does the constant striving for Greatness Ever Exhaust People or Wear Them Out?
• People in great organizations are energized by the pursuit.
UNCW Business Affairs (BA)
Our Goals:• Improve Employee
Engagement• Improve Customer
Service• Improve Efficiencies
We Promise:• To Be Professional• To Be Collaborative• To Provide Effective
Solutions
The Three Disciplines
• DISCIPLINE PEOPLE• DISCIPLINE THOUGHT• DISCIPLINE ACTION
Disciplined People
Level 5 Leadership• Strong ambition, but
ambition is for the organization not themselves
UNCW BA • Evaluate if the focus of
individual units are properly aligned with UNCW BA goals
DISCIPLINED PEOPLE DISCIPLINED THOUGHT DISCIPLINED ACTION
Disciplined People
Level 5 Leadership• Sets up his/her successor
for even greater success
UNCW BA• Develop competencies in
staff that position the organization for success
• Commitment to transparency (information sharing)
DISCIPLINED PEOPLE DISCIPLINED THOUGHT DISCIPLINED ACTION
Disciplined People
First Who/ Then What?• Get the right people on the
bus before you decide where to drive it
UNCW BA• Use the new employee
evaluation period as well as annual performance evaluation process
• Align the correct individuals in the proper positions
DISCIPLINED THOUGHT DISCIPLINED ACTIONDISCIPLINED PEOPLE
Disciplined People
First Who/ Then What?• Strong management
teams debate vigorously, then unify behind decisions
UNCW BA• Foster work environments
that allow employees to vigorously debate issues while abiding by the Seahawk Respect Compact
DISCIPLINED THOUGHT DISCIPLINED ACTIONDISCISPLINED PEOPLE
Disciplined Thought
Confront the Brutal Facts…… Yet never loose faith
• Conduct “root cause” analysis without blame
UNCW BA• Establish trust
• Do what you say you are going to do
• Promote open and honest dialog
DISCIPLINED THOUGHT DISCIPLINED ACTIONDISCISPLINED PEOPLE
Disciplined Thought
The intersection is the Hedgehog
What you can be best at
Hedgehog Circles
Disciplined Thought-UNCWPurchasing
Controller Office Budget Office
Student Accounts & Cashier Office
Best Value
Positive Campus Feedback
Purchasing Customer Service
Great Customer Service
Motivate each otherFocus on goals
Performing our personal best in order to win as a team
Excellent Customer Service
Excellent Customer Service
Excellent Customer Service
Providing student support, e-commerce
Successful ResultsDashboard Measurements
Work effectively as team player to provide student account and cashier services
What can you be best at?
What can you be best at?
What can you be best at?
What can you be best at?
Disciplined Action
Culture of Discipline• Disciplined people take
disciplined action• Self-motivators don’t need
managing
UNCW BA• Establish training program
for BA Managers• Provide assistance to
those that need it but don’t micromanage
DISCIPLINED THOUGHT DISCIPLINED ACTIONDISCISPLINED PEOPLE
Disciplined Action
Technology Accelerators• Should be used as a tool• Strategically adapt
UNCW BA• Upper management
actively support implementation
• Ensure complete understanding of campus impact
DISCIPLINED THOUGHT DISCIPLINED ACTIONDISCISPLINED PEOPLE
Build Up… Break Through
Core Values• People need to know what
you stand for…not just what you are going to do for them
UNCW BA• We promise to:
• Be Professional• Be Collaborative• Provide Effective
Solutions
Build Up… Break Through
Effort over time
Consistent Direction
No quick fixes
Flywheel
Build Up… Break Through
Innovation
Employee Coaching
Be Open to New Ideas
Document Incremental Success
Measure and Evaluate
UNCW BA
Concluding Thoughts
“GOOD TO GREAT”
WRITTEN BY JIM COLLINS
Carol Strickland, Dir. Budgets & Planning BA
Rick Whitfield, Associate Vice Chancellor