go.le.ac.uk/ithelp

IT Services

An Introduction to IT at the University of Leicester

• Call 0116 252 2253

• Email ithelp@le.ac.uk

• Visit the Help Zone in the Library

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For Staff

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University IT account• Your University IT account can be used to login to:

– University PCs– University email– Blackboard VLE

• Do not share your password

• Reset a forgotten password:– www.le.ac.uk/resetpassword

− Secure file storage− Eduroam wi-fi− Library resources

go.le.ac.uk/ithelp

Programs and Printers• Install University software from the Program Installer

• Set up your printers– Printer name is on the printer– Instructions on the IT Help website

• PowerPoint templates: go.le.ac.uk/pptemplates

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Secure File Storage• Secure, backed-up file storage available

• Personal Z: drive– File space available is 10GB

• Shared Departmental X: drive

• Research R: drive

• Information security training compulsory for all staff– Access from Blackboard

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Blackboard

• Virtual Learning Environment

• Login with your University IT account on or off-campus: blackboard.le.ac.uk

• See the Blackboard help pages– go.le.ac.uk/blackboardhelp

go.le.ac.uk/ithelp

University Email

• Your email address is username@le.ac.uk

• Contains your email, calendar, contacts and task list

• Mailbox storage is 500MB

• On campus: use Outlook 2010

• Off campus: webmail.le.ac.uk

• Connect your email to your smart phone

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Eduroam wifi

• Connect your laptop or phone to eduroam wi-fi anywhere on campus– wifi.le.ac.uk

• Use your University IT account email address and password to connect

• Can use this at many other eduroam enabled Universities and institutions worldwide

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Off-campus

• Use MyFiles to get to your personal Z: drive– www.le.ac.uk/myfiles

• Get programs at discounted prices for your home computer e.g. Microsoft Office

• Leicester Digital Library: access eBooks, journals and databases– ezproxy.lib.le.ac.uk

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University Laptops

• Z: drive and email synchronisation

• Docking station at desk

• Automatic wi-fi connection

• Fully secure and encrypted

• Improved working off campus

:

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IT Training

• Over 20 courses:– Microsoft Office 2010 programs– Blackboard VLE– Web authoring

• Guided IT learning sessions– One to one or small group training

• Staff Development website www.le.ac.uk/staffdev

go.le.ac.uk/ithelp

IT Help• Computer Officers in the Department

• IT Service Desk– Monday-Friday 8.30am-5.00pm– Call 0116 252 2253– Email ithelp@le.ac.uk

• Help Zone in the Library– Monday – Friday 9am-9pm– Saturday 10am-4pm and Sunday 12pm-6pm

• Follow IT Services on Twitter @uolits