dr pablo cortes university of leicester [email protected]
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Hearing of the Committee on the Internal Market and Consumer Protection Alternative and Online Dispute Resolution European Parliament Brussels 29 February 2012. Dr Pablo Cortes University of Leicester [email protected]. - PowerPoint PPT PresentationTRANSCRIPT
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Hearing of the Committee on the Internal Market and Consumer Protection
Alternative and Online Dispute Resolution
European Parliament Brussels
29 February 2012
Dr Pablo CortesUniversity of [email protected]
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I. Sector-specific requirement to participate in “effective” internal complaint processes
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II. Automated negotiation in the ODR Platform
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III. Complaints forms coupled with information on consumer rights and how
similar disputes were resolved
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IV. Pre-existing commitment to participate in an ADR process
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V. The traders’ information obligation should clarify whether ADR is offered in the language of the transaction
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VI. The ODR Platform should be optional for domestic complaints and offer a
case-management tool to ADR entities
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VII. Distinction between binding and non-binding processes,
esp. clarifying the validity of pre-dispute arbitration clauses
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VIII. Decisions in binding processes should be published
Adjudication
Recommend
FacilitationThird neutral party
Automated Negotiation
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IX. Incentives to participate and to settle
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X. Close collaboration between the ODR Platform and consumer enforcement
agencies
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Online Dispute Resolution for Consumers in the European Union (Routledge, 2010)