gls conference 6: the future of resource mobilisation ... · the gig economy is estimated to be...

GLS Conference 6:

THE FUTURE OF RESOURCE MOBILISATION:Civic Entrepreneurship and Community-Driven Development

29 January 2019 • 8.30am to 6.00pm • SIM Performing Arts Theatre

Find out more at www.ssi.sg/GLS

1

Breakout Session 1

Future Trends and Civic Entrepreneurship

By Mr Gared JonesChief Networks Officer, Points of Light

• Identify trends in volunteer engagement that are impacting how nonprofitexecutives leverage volunteer support for their organizations today

• Zoom out to the year 2030 to examine the trends in technology, ways ofwork and changing cultural/business dynamics that will impact how we buildour organizations and engage people in our work/mission in the future

• Discuss implications of these future trends for our work today and what wecan be doing now to prepare ourselves for the future

OBJECTIVES

o How are you currently engaging volunteers in your

organization?

o What’s working? What are you doing to generate the most

value for your organization?

o What is one trend you are seeing in how volunteers are

engaging now that is different or new?

Identifying current trends in volunteer engagement – Where are we today?

1. How are you currently engaging volunteers in your

organization?

2. What’s working? What are you doing to generate the most


3. What is one trend you are seeing in how volunteers are


IDENTIFYING CURRENT TRENDS IN VOLUNTEER ENGAGEMENT

CURRENT TRENDS IN VOLUNTEER ENGAGEMENT

8

Vote

DonateSpending

Social Media

Work

Volunteer

ServiceFROM VOLUNTEERIN

G TO CIVIC ENGAGEMENT

FROM VOLUNTEERING TO CHANGEMAKING

SCARCITY OF TIME AND BLURRING LIFE BOUNDARIES

FROM “GIVING TO” TO “SHARING WITH”

GROWING CORPORATE PRIORITY

RESPONDING TO DISASTER IS ROUTINE

BIG DATA=

BIG VALUE

LEADING WITH VOICE AND ACTION

FROM CORPORATE SUPPORT TO CORPORATE

STEWARDSHIP

COMPANIES HAVE A ROLE ON ACHIEVING THE SDGS BUT “HOW” IS STILL UNSOLVED

MOTIVATING EMPLOYEES

THROUGH A DEEPER SENSE OF PURPOSE

Points of Light Strategic Planning

Copyright © 2018 Deloitte Development LLC. All rights reserved. 18

STRIP AWAY EVERYTHING

SET ASIDE EVERYTHING YOU THINK YOU KNOW. ASSUMPTIONS,

BELIEFS, AND DOGMA ARE THE ENEMY.

SILENCE YOUR CYNIC

SUSPEND DISBELIEF AND ASSUME EVERYTHING’S POSSIBLE. NO

GREAT BREAKTHROUGH WAS BORN OF A NAYSAYER.

MAKE A MESS

STOP PERFECTING AND JUST START MAKING, DOING, TRYING.

A PROTOTYPE IS WORTH A THOUSAND DISCUSSIONS.

LIVE WITH THE PROBLEM

AVOID RUSHING TO THE SOLUTION. BETTER THINGS COME TO

THOSE WHO EXPLORE BEFORE ACTING.

GET REAL

SHED THE GLOSSY VENEER AND BRING YOUR AUTHENTIC, GNARLY,

BRUISED, HUMAN SELF. MAGIC HAPPENS WHEN WE’RE PERSONAL,

CONNECTED, AND REAL.

ENLIST A MOTLEY CREW

GO BEYOND THE USUAL SUSPECTS. SPARKS FLY WHEN THINKERS,

DOMAINS, AND OUTSIDE DISCIPLINES COLLIDE.

CHECK YOUR EDGE

ASK YOURSELF, “IS THIS TRULY UNEXPECTED?” SURPRISE IS THE

MOTHER OF INSPIRATION.

DON’T PLAY NICE

CALL OUT THE ELEPHANTS. THE SOONER YOU GET TRUTH ON THE

TABLE, THE FASTER YOU GET RESULTS.

DIAL UP THE DRAMA

CREATE A FULL-SENSORY THEATRICAL EXPERIENCE. EMOTIONAL

NARRATIVE JOURNEYS ARE HOW HUMANS HAVE MADE MEANING

SINCE FOREVER.

MAKE CHANGE

SHATTER THE PLAN, EVOLVE, MAKE A DENT.

NOTHING MATTERS UNLESS IT MATTERS.

As futurist Clay Shirky says, “Information wants to be free” – and connective technologies, from the internet to far-reaching social media platforms to the Internet of Things, are making information increasingly available and accessible.

Information Accessibility

• In the past, value was horded by people / entities with closely-held information that was shared sparingly and through easily monetized channels

• Today, value is increasingly concentrated in the platforms which connect us to products, services, knowledge, and people

• Although we have already seen dramatic changes in society, this trend will only accelerate as more people become more connected and acclimated to a world where a pocket smartphone opens a portal to all of world knowledge

Synthesis and Curation

People value high-quality synthesis and curation of knowledge, in-person connection, human relationships, and community, turning to technology to facilitate.

Application of Big Data

Access to municipal, state, and federal data sources makes it possible to apply big data analytics to social problems and to measure outcomes of interventions.

Challenges to Equal Access

Net neutrality, weighted search algorithms, other technological interventions may disrupt equal distribution of and access to information.

Disappearing “Middleman”

Organizations who have traditionally played “middleman” are being disintermediated, from United Way chapters to retailers to political parties.

Imp

licat

ion

sQ

ue

stio

ns

1What opportunities and challenges arise for your organization due to this explosion of information? 2

How can your organization position itself to provide unique and compelling information in the future?

TECHNOLOGICAL ADVANCES

From the rise of “politics-by-Twitter” to the rapid spread of both real and fake news, how we connect and relate to each other has experienced a complete revolution.

Social Media

Social media has allowed people to increasingly and more frequently engage with government, with businesses, and with their communities, with its global user base growing 32% within the last five years1. And augmented and virtual reality solutions will further reshape how work gets done and recast customer experiences.

“Digital citizenship” classes emphasizing the consequences of online behavior have become a new educational trend as teachers prepare young people for a world of social media.

We increasingly expect those who want our attention to “meet me where I am” – and have diminishing patience for searching on our own.

“Tastemakers” (e.g., celebrities, influencers, etc.) hold a significant amount of authority and power over a generation consumed by the need to be seen as “a good person.”

Echo-chambers abound, as people retreat into like-minded groups, with fewer “real” opportunities to encounter those with different perspectives.

Online norms are reshaping how we interact, from cyber-bullying to public shaming of reprehensible behaviors to using social media to reflect who one is as a person.

People crave “feel-good” stories that offer the hope and the possibility of seeing the good in others – including those that invite participation, such as the “Ice Bucket Challenge” for ALS.

How can your organization meet its future changemakers “where they are?”


Activities like hackathons and organizations like “Code for America” are increasingly channeling the talents and technological ability of people towards positive social aims.

Tech for Good

OpportunityOrganizations can make use of new technologies to enhance how they do their work, from the tools to engage communities or solicit input from staff and beneficiaries, to the use of analytics to identify, reach, and appeal to potential donors in more targeted ways.

Challenges1. Nonprofits face increasing expectations for they leverage

technology and raise funds, yet most organizations do not have the in-house know-how or capacity to successfully implement new technologies.

2. Pressure to implement technological solutions may distract organizations from the human factors that contribute to outsized impact, from relationship building to user-centered design.

CASE STUDY

Mastercard Explores Model for Refugee Camps

• Partnering with organizations to leverage technology that will create public financial and retail infrastructure in communities that need it most

• “We began to hear more ideas about creating mobile apps or payment technologies… It became obvious that we could help design the right solution for the context and desired outcome.“

• A partnership with Western Union resulted in the development of a digital model to help refugees access basic goods, education, services and finances while in a refugee camp through digital tools.

FORBES, 2017

Is your organization positioned to invest not only in building technological solutions, but ensure those solutions support the human connections that drive engagement and impact?


Some organizations are exploring how blockchain, the backbone behind bitcoin, might provide a viable alternative to the current procedural, organizational, and technological infrastructure required to create institutionalized trust.

Blockchain: Democratized Trust

• Maintaining trust throughout an increasingly global economy is expensive, time consuming, and in many cases inefficient

• Blockchain could impact communications (e.g., transactions and contracts) in a way that transforms business, government, and society

• Blockchains could be used to address inefficiencies in current systems and increase the effectiveness of public service delivery.

• Organizations, such as Blockchain for Social Impact Coalition, are driving opportunities to develop blockchainapplications (e.g., new donor platforms, volunteer opportunities, etc.)

Blockchain in the Public Sector, as of March 2017

In Progress Planned Announced

Source: Deloitte analysis in conjunction with the Fletcher School at Tufts University.

1. Digital currency / payments2. Land registration3. Voting (elections)4. Identity management5. Supply chain traceability6. Health Care7. Voting (proxy)8. Corporate registration9. Taxation

10. Entitlements management

Top 10 most active public sector use cases

1. Is your organization equipped to understand the potential implications of this technology on its work?

2. What partnerships will ensure your organization is positioned to invest in this technology at the appropriate time?

Ove

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The gig economy is estimated to be about 34% of the workforce and expected to be 43% by the year 2020.

The Gig Economy

• “Gig” workers are self-employed free agents, taking on assignments of varying lengths working whatever schedule is mutually agreeable

• Technology has made it drastically easier for workers / firms to find each other

• Employers and regulators will need to consider new approaches to issues like wage parity, worker exploitation, benefits provision, and worker classification

• Gig workers may have both more and less control over their time – more control over when they work, but less control over how many hours they must work to support themselves in less-lucrative gigs that do not provide traditional benefits like healthcare or sick days 1. How might the gig economy impact a volunteer’s sense of connection, level of

engagement, and overall experience?

2. Where are the opportunities for your organization to expand its reach and impact?

Matches drivers to riders, with Prime Time pricing to let drivers make more money during peak hours.

A global online marketplace for learning, where teachers can earn money by developing video lessons.

A platform for tech experts to provide services for individuals in their homes and businesses.

Examples of the Gig Economy

Relevant Facts

43%of the workforce will be part of the gig economy in 2020

4 out of 5traditional workers would be willing to do “gig work” outside of their working hours

FUTURE OF WORK

These technologies offer the promise of helping corporations and governments make smarter decisions about how they provide services to populations in need, and encourage people to engage with others, without geographical or linguistic constraints.

A.I. & Cognitive Technologies

• Artificial Intelligence (A.I.) and related cognitive technologies extend the power of technology to tasks traditionally performed by humans

• This technology can enable organizations to break prevailing trade-offs between speed, cost, and quality

• AI can support three important business needs:

• Automating business processes

• Gaining insight through data analysis

• Engaging with customers and employees

• Cognitive technologies will undoubtedly displace many workers as some jobs (e.g., truck-driving) become wholly automated

• Liberated from rote work, humans may increasingly seek opportunities to make meaningful contributions through innovative and impactful avenues.

1. What opportunities will be created in the space for “doing good” as a result of AI and Cognitive Technologies?

2. Which cognitive technology tools can most effectively streamline your organization’s work and scale its impact (e.g., predictive analytics, social listening, cloud computing, etc.)?

The Rate of Change is Accelerating

FUTURE OF WORK

How Society Might Respond

1. A Great Awakening

A flowering of social movements that provide the political support for

significant reforms

2. Authoritarianism

Pressure by threats will tolerate the application of

greater, ever more authority by the executive.

3. Polarization

Global society continues to wobble between two

extremes: social liberalism vs. social conservatism.

4. External Shock

The deus ex machine that creates the conditions for

radical, but democratic change

Source: How Robots Will Break Politics, Politico 2018

Rate

of

Ch

an

ge

2000s 2010s Today1990s1980s1970s

Businesses

Public

Policy

Individuals

Curve4

Curve1

Curve 2

Curve3

Technology

In the corporate world, borderless work, remote work and telecommuting, and fluid project-team structures continue to displace traditional hierarchical and in-person ways of doing work.

Networks & Swarms

• In the political world, grassroots organizing has been super-charged and social interactions have become more fluid – from flash mobs to the spread of social movements

• People experience growing isolation and polarization when they exist as tangential members of multiple communities but are integral to none

• In this more fluid world, people express a need for community and meaning, with a premium on human interaction

• As people become increasingly skilled at navigating these more fluid organizational models – swiping right to meet new people or finding gig work through online apps, corporations may have fewer direct employees to engage, but a greater need to engage with their contract or “gig” workers

• Maintaining a competitive advantage will increasingly require organizations to nurture an individual’s connection to their firm, and, supporting an individual’s growth and skills development

Percentage of Organizations Considering Digital Network Trends “Important” or “Very Important” O

verv

iew

1. How much will these new organizational forms change the structure and needs of your organization’s corporate and nonprofit partners?

2. In what ways might your organization own organizational form need to evolve?

FUTURE OF WORK

Movements first unleash, then harness volunteer & changemaker activity. They emerge to give voice to the unheard, and grow organically, without central control but often with increasing degrees of coordination and infrastructure.

Social Movements / Culture Change

Successful social movements take timeBeginning slowly and building over generations before hitting a critical tipping point.

Is the word “movement” overused?

• Social impact organizations increasingly describe their work as “movement-building.”

• Sociologists tend to use narrower definitions which include disruption of existing power dynamics, often the only means open to relatively powerless challenging groups.

RECENT EXAMPLES• #MeToo at the Golden Globes

A-list actresses bring social activists as their dates, including #MeToofounder Tarana Burke; Burke created the #MeToo movement more than a decade ago to help support victims of sexual harassment and assault before the movement gained national prominence in late 2017.

• #BlackLivesMatter: Birth of a Movement“The killing of Michael Brown created a new generation of black activists, with thousands taking to the streets, and a hashtag used more than 27M times…[Black Lives Matter] is now the name of an organization and is often used to describe the broader social justice movement.”

• MADD (Mothers Against Drunk Driving) and “Don’t Mess with Texas” anti-littering campaigns successfully changed the cultural expectations and norms around these behaviors.

1. Should your organization see its work as part of a “movement,” or is that too big a term?

2. What role should your organization play in inspire, mobilize, and equip volunteers around other social movements as they emerge, coalesce, and institutionalize?

A NEW SOCIAL SECTOR


organization?






1. Review the trends charts

2. Pick two trends that may have the most impact or

opportunity for your organization

3. Spend a few minutes answering the questions for each

ZOOMING OUT TO THE FUTURE…


organization?






What is one thing you can do now to

prepare for these trends?

FOCUSING BACK ON THE PRESENT…

Thank You

gls conference 6: the future of resource mobilisation ... · the gig economy is estimated to be...

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