global leadership - aviareps · 2018-06-01 · aviareps is the global leader in the fields of...
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GLOBAL LEADERSHIP
GLOBAL LEADERSHIP
REALISING A VISION
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The people at AVIAREPS passionately believe that the pursuit of professional excellence and connecting international best practice with local expertise creates a better, more-meaningful, peaceful and wealthier world.
AVIAREPS actively seeks visionary partners within the aviation, tourism, retail and trade promotion industries, as we believe that when our clients in these industries thrive they deliver grass-roots anti-poverty and wealth-generati-on results, as well as international understanding opportunities, faster and more effectively than any other.
We believe that what we and our clients do does make a difference.
AVIAREPS is the global leader in the fields of Airline GSA (General Sales Agent), Tourism and Destination Marketing & Public Relations.
For 20 years AVIAREPS has continued to be the vehicle of success for organisations seeking the development of international markets and a global presence through efficient outsourcing solutions.
The brand integrity of our clients is fully guaranteed as our specialists act as a fully-fledged employee of the client. Through their relevant sales, marketing and PR activities the client’s brand engagement is further enhan-ced, widening our client’s brand awareness and affinity within the market.
AVIAREPS’ strength lies in providing clients with a simplified platform for market development, the globalisation of brands, and the ability to change fix costs into variable costs. At the heart of our success ultimately is our performance and ability to generate additional and growing revenues, incre-ased visitor numbers and increased media exposure and value for our clients.
As an organisation our average year-on-year growth rate of +18% is testi-mony to the level of trust and satisfaction experienced by our established and growing clientele.
Portugal
Colombia
USA (Miami)
Canada
INTERNATIONAL OUTREACH
INTERNATIONAL OUTREACH
NETWORK OF SUCCESS
MILESTONES
1994AVIAREPS is established
1996Expansion within Europe
1998Incorporated as joint-stock company AG
1999Expansion into Russia
2001Expansion into USA
2003Diversification into tourism
2006Expansion into Asia
2007Expansion into Australia and India
2009Expansion into Africa
2010Expansion into Latin America
2012Diversification intotrade and retail promotion
2013Expansion into South East Asia
Bringing people to the world and the world to people is the AVIAREPS mantra.
The people of AVIAREPS are committed to professional excellence and client satisfaction. By offering globalisation, diversification and specialisation, our clients are provided the platforms and expertise to realise their expansion goals. Through our established integrity within each market and proven financial stability our clients are given the confidence to develop their global footprint. Through hard work and a dedication to achieving results our clients succeed.
USA (Chicago)USA (New York)
USA (Los Angeles) USA (Houston)
Mexico
Venezuela
Peru
Brazil
Chile
Argentina
SpainSwitzerland
FranceBelgium
UK
Netherlands
Italy
Germany (Frankfurt)
Germany (Munich)
Scandinavia & Finland
Austria
Baltics Russia (St. Petersburg)
Russia (Moscow)Poland
Czech Republic
HungaryUkraine
Russia (Kazan)
Turkey
Saudi Arabia
UAE
IndiaMyanmar
Thailand
Malaysia
Singapore
Indonesia
Australia
Taiwan
China (Shanghai)
China (Beijing) Japan
South Korea
South Africa
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Russia (Vladivostok)Kazakhstan
China (Guangzhou)
SEIZING OPPORTUNITIES
SEIZING OPPORTUNITIES
SYNERGIES & STRATEGIC ADVANTAGE
Throughout our international network the people of AVIAREPS speak the languages of the aviation, tourism, destination marketing, retail and trade promotion industries. We understand the differentiation of needs, goals and approaches within each field. We live a culture of first-hand information and are ahead of the industry trends, challenges and movements taking place. We identify opportunities. AVIAREPS is unique in providing a value proposition for clients that creates synergies between these fields and amongst clients for the mutual strategic advantage of all parties.
AIRLINES
TRADE & RETAIL
CRUISE LINES
AIRPORTS
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DESTINATIONS
HOTELS CARS & TRAINS
ATTRACTIONS & TOs
235 Clients 53 Offices Worldwide
FLYING FORWARD
FLYING FORWARDAVIAREPS IN FIGURES
We take pride in our steady year-on-year growth as it indicates client satisfaction, the provision of a valued proposition, and the sustainability of our corporate business model and approach.
1994 19981996 20001995 19991997 200420022001 2003 2005 20092007 20112006 20102008 20132012 2014
4 8 10 14 12 29 36 40 45 50 67 98 115 143 165154 170 183 190 210 235
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BESPOKE APPROACHES
BESPOKE APPROACHES A PORTFOLIO OF DISTINCTION
Every brand AVIAREPS is entrusted with is unique and distinct. As such every approach and strategy must be tailored and bespoke. Goals and strategies naturally differ, as do institutional and corporate procedures and cultures. AVIAREPS provides local expertise with international best practice while understanding these differences. Each partnership is completely unique.
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Airlines
Destinations
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Destinations
Hotels & Resorts
Trade and Retail
Airports
Cruiselines
Cars & Trains
Attractions and TOs
BESPOKE APPROACHES
BESPOKE APPROACHES A PORTFOLIO OF DISTINCTION
AVIAREPS has predominately grown organically. Nevertheless, mergers and acquisitions have always played a role in the company’s growth strategy. A point of pride reflective of our approach to partnership and the pursuit of international best practice is that no other company in our field has exercised so many successful mergers in a mere two decades. The ability to recognise successful innovators within each market or competency and acquire their skills, technologies and know-how has provided AVIAREPS a history and focus of consistently delivering cutting edge solutions and the utmost satisfaction of our clients.
A FOCUS ON EXPERTISE
A FOCUS ON EXPERTISE
MERGERS & ACQUISITIONS
1996 Saspo, Austria
1997TMS, Sweden
Leibler Group, Australia
1998Airline Directors, Sweden
2000Global Contact,Germany
2002Gato,Germany
2004Mangum Group,Germany
2005Hills Balfour,UK
2006Blue Bird,Czech Republic
2007Marketing Garden,Asia
Brower Betist,The Netherlands
2008Integra Tourism,Australia
2010Cellet,France
Circle Solution,UK
2011Airworld,USA
Airline Management,Estonia
2013Airmark Turizm,Turkey
Adam Communication,Italy
2014Myanmar Aviation Center
Yellow Sky, Finland
2001AVIAREPS,USA
M&A SINCE 199621
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The people of AVIAREPS take personal responsibility for their client’s success and immense pride in their work. Creativity, innovation and best practice are keenly fostered and encouraged throughout the AVIAREPS network. Awards are not championed to boast, but are highly valued by us for the appreciation of our work that they represent.
VIETNAM AIRLINES
Award for Excellency
AMERICAN AIRLINES
Best GSA award
SOUTH AFRICAN AIRWAYS
Best GSA award
NEW YORK CITY
Best city promotion
AIR ARABIA
Award as Best GSA
CHOICE Awards
For Best PR and representation
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ROYAL JORDANIAN AIRLINES
Award for Invaluable support
CHIC OUTLET
Award for Best sales performanceSINGAPORE AIRLINES
Award for Best serviceAVIS
Award for Outstanding achievements
PRIDE & PASSION
PRIDE & PASSION
AWARD WINNING WORK
CHINA SOUTHERN
Award for Top GSAVISIT CALIFORNIA
Web Award Korea
UNITED AIRLINES
Korea Advertising Award
TEAMS
TEAMS
MEET THE PEOPLE
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CHINA, BEIJING
AUSTRIA BRAZIL
BELGIUM
CZECH REPUBLIC
CHINA, SHANGHAI
FRANCE
GERMANY, FRANKFURT
GERMANY, MUNICH
HUNGARY
INDIA
ITALY
MEXICO
TEAMS
TEAMS
MEET THE PEOPLE
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RUSSIA, MOSCOW
NETHERLANDS
KOREA
TAIWAN
SCANDINAVIA
SOUTH AFRICA
RUSSIA, ST. PETERSBURG
UNITED KINGDOM
JAPAN
UAE
SWITZERLAND
POLAND
UKRAINERUSSIA, KAZAN
“I cansay that
AVIAREPS Marketing Garden is the most aggressive company in terms of overseas
destination promotions in Korea.“
Asiana AirlinesKwang-hee Ryu
Executive Vice President
A QUEST FOR EXCELLENCE
A QUEST FOR EXCELLENCE
CLIENT REFERENCES
We feel privileged to receive so many testimonials from our clients from all over the world. They do encourage us. Nevertheless, the pursuit of excellence has no bounds. We do not rest on our laurels – there is always betterment and room to improve.
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“The Greater Miami
Convention & Visitors Bureau has been a major success in the Italian market
due to the contribution and dedication of their team. We will highly recommend using their
services in the Italian market.“
Greater MIAMI Convention & Visitors BureauJudith Patrón-Fernandez Director of Sales, Europe
“The efficient work, dynamic, competent and helpful
staff and a lot of years of experience in the Polish tourism market make AVIAREPS
Warsaw an excellent, reliable and trustworthy partner in Poland.“
Turismo de Portugal, I.P.Ewa Mikke
Portuguese Tourism Board “I would confidently recommend AVIAREPS Mar-
keting Garden Korea, as the best.“
United AirlinesDavid R Ruch
General Manager Korea
“They have a great passion
for Indonesia, its people and culture and are always hands on.“
Republic of IndonesiaGary Jusuf - Consul General
“We can only highly
recommend the team of AVIAREPS for anyone wanting to
expand their sales & marketing on the Hungarian market.“
EVA AirEdward Ho - General Manager
EVA Air Austria & Eastern Europe“In short: AVIAREPS knows the
market and the market knows AVIAREPS. The company works efficient and most economical.“
Swiss International AirlinesMarkus Schmid
Director Sales Asia Pacific
“...this is all thanks to
them and their extensive and aggressive marketing of the
Air Namibia product.“
Air NamibiaJacqui Dadford
Manager Commercial
“AVIAREPS Mar-
keting Garden has been extremely successful in enhancing our image as constantly expanding
our travel trade marketing programs.“
Marianas Visitors AuthorityPerry John P. Tenorio Managing Director
“We appreciate to
AVIAREPS and their team the excellent work and we hope to conti-
nue with this relationship for years to come.“
NH HotelesMaite Aguilar
Director of Leisure Sales & Intl. Sales Offices
“The team provides a
high level of professionalism, a can-do attitude and attention
to detail.“
NYC & Company Makiko Matsuda Healy
Vice President, Tourism Development
“Starting off with
7 countries AVIAREPS is currently Condor´s appointed GSA in 18 countries.
Therefore, we can highly recommend AVIAREPS as a reliable partner regarding
GSA business.“
CondorAchim Lameyer
Vice President Passenger Sales
“In the past year they
greatly increased our business and we looked forward to continue on that
path. Thank you.”
Carnival Cruise Lines Jessica Mueller – International Business
Development Manager
“The team is so passionate
in what they do, which makes working with them such a great
experience!“
Dubai Shopping Festival OfficeKhulood Al Thani
Marketing Director
“AVIAREPS Branch
Poland is an excellent example of professionalism and determination
necessary for success in Aviation Business, especially in present difficult macroecono-
mic environment.“
EmiratesHenry Hasselbarth – Vice President
North & Central Europe
“I just wanted to send a note to say thanks for offering such a good service
at such a great price.“
US AirwaysGary Kershaw
Manager Offline Sales
“We are extremely grateful.”
Jet AirwaysRaj Desai
Regional Manager Europe
“AVIAREPS has
been contracted by Marriott International since 2001 and has, over
the years, done a stellar job representing Marriott in these markets.“
Marriott Hotels International Philip M. Andreopoulus
Director GSA Network Europe
“AVIAREPS, amongst the many GSAs
I have worked with, is the most professional and has very
good and competent staff working for them.“
Singapore AirlinesPaul Tan - Regional Vice
President Europe
202020Agend
a
VISION
VISION
AGENDA 2020
In 2013 AVIAREPS launched the Agenda 2020 programme, which is a strategic corporate plan to increase growth whilst remaining sustainable and ensuring that AVIAREPS remains ahead of its competition and at the forefront of international best practice. Our values, genetic code and strategy are defined. We have a vision. We know where we are going.
CORE VALUES
GENETIC CODE
STRATEGY
Peoplecommitment • expertise • proactive • results-driven
valued and coached
Growthexpand global network • opportunities and client partnerships
Quality
international best practice • local expertise • consistency and reliability
Innovationdiversification of products and services • market leader & trend setter
Image
confident • assertive • creative and engaged • communicative
Profitabilityclient satisfaction • sustainability • strength
trust and confidence
A mbition
C ommitment
D iscipline
C ompetence
Globalisation
Diversification
Specialisation
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1994 19981996 20001995 19991997 200420022001 2003 2005 20092007 20112006 20102008 20132012 2014
10 18 28 54 52 83 98 120 128 134 175 235 320 375 484430 495 544 525 585 620
620 Employees worldwide
500% Share Valueincrease
BUILDING A LEGACY
BUILDING A LEGACY
SUSTAINABLE DEVELOPMENT
We understand that a growing company requires a special focus in values and culture. It is our commitment to create a platform for people, organisations, regions and nations to globalise their businesses in the most effective and efficient way. We proactively focus and prepare now for the changes, innovations and developments of the future – for both our clients’ success and our own. We seek to spearhead our industry trends from a position of leadership through creativity and innovation. Long term vision and value building is the foundation of our corporate ethos. We understand that it is only from sustainable development that organisations can thrive and endure, and from corporate durability respected legacies are created.
We are global citizens with local hearts and souls – bringing people to the world and the world to people.
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Bringing people to the world and the world to people.