The Global Consultant Alliance is a comprehensive support program enabling the Plantronics network of UC Consultants to offer an agile, end-to-end UC solution and optimal user experience by integrating the simplicity and rich functionality of Plantronics audio devices.

The Plantronics product portfolio adds significantly to the UC value proposition for your clients. Research shows that the pace of adoption and success of UC implementation directly correlates with user satisfaction. Not only does our portfolio add value to your UC client deployment—Plantronics customer service center audio devices create smarter customer experiences. With reliable, crystal clear audio, user confidence and usage rates improve dramatically. In addition, Plantronics Spokes, our portfolio of software solutions, enables your clients’ audio devices to stay in sync with changing technology from major UC providers.

Plantronics UC solutions bring the advantage of increased business value by maximizing return on investment and supporting reduced total cost of operation.

Global Consultant Alliance ProgramA comprehensive program that includes award-winning Plantronics audio devices, services, and support.

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology, creating innovative products that allow people to simply communicate. From unified communication to Bluetooth® headsets to gaming solutions, we deliver uncompromising quality, an ideal experience, and extraordinary service.

PROGRAM HIGHLIGHTS

• A focused team to support every step of the engagement, from presales assessment and planning, to deployment and optimization

• Consultant programs and support including a dedicated Web site, UC Toolkit, and consultant trial products

• Client programs such as UC device deployment offers, employee training, and support from our Plantronics Global Customer Care

• Resources including newsletters, webinars, compatibility guide tools, and customer success stories

plantronics.com/gca

SUPPORT TEAM

The Plantronics Global Consultant Alliance

team is available to you in every region of

the world— NA, APME, LATAM, and E&A. We

are your partner at every step, from presales

assessment and planning, to deployment and

optimization. The Plantronics Global Consultant

Alliance team provides the programs, tools and

training that support you throughout the client

engagement process.

CONSULTANT RESOURCES AND SUPPORT

Dedicated Web Site—The Global Consultant

Alliance Web site provides a single source of

information on all Plantronics audio devices,

tools, and training to support your internal

team and client engagements. Visit

plantronics.com/gca for more information.

UC Toolkit—This online portfolio of deployment

best practices, IT tools, and simple audio device

and softphone training guides, are based on the

input from and experiences of our customers.

From planning and deploying to adoption, we

have tools and tactics for every rollout phase, to

help ensure that your clients fully embrace UC.

Compatibility Guide—The Plantronics

Compatibility Guide helps you easily and quickly

configure the right Plantronics audio devices and

accessories for new and existing UC installations.

Trial Products—As a new member of the Global

Consultant Alliance, this program provides

qualified UC consultants with trial devices for

your new client opportunities.

New Products—To stay up-to-date on new

products from Plantronics, qualified UC

consultants will receive early product previews,

and samples of select new products.

Communication and Information—We offer

webinars focused on new product announcements,

technical training, new UC audio device integration

tools, as well as best practices, newsletters, and

recent success stories.

Marketing Materials— We provide recommended

product guides, product datasheets, customer use

cases, technical white papers, and market research.

CLIENT PROGRAMS AND SUPPORT

Plantronics UC Portfolio—The backbone of our

offering is the broadest range of best-in-class UC

audio devices, certified compatible with leading

UC providers such as Alcatel-Lucent, Avaya,

Cisco, IBM, Microsoft.

Trial and Deployment Programs—Plantronics

Get Ahead and Get Engaged programs provide

complimentary audio devices during the early

trial and selection stage. And when your clients

are ready to purchase, they will save costs by

purchasing a minimum number of audio

devices and receiving additional free units.

Plantronics Device-as-a-Service Pro—Plantronics

Device-as-a-Service Pro is an easy, budget-friendly

headset and services subscription program ideal

for SMB and mid-market customers. This exciting

12, 24 or 36-month subscription program

provides easy access to selected Plantronics

devices and services.

Environment Assessment and On-site

Deployment—Plantronics sales engineering

and UC deployment teams work with you and

your clients from planning through deployment.

We conduct a site analysis to determine

the best case wireless audio device mix and

integration; identify and analyze end user

needs and recommend the appropriate audio

devices for the UC environment, work style,

and preferences; and provide on-site technical

support to ensure a smooth installation.

Employee Training—Plantronics offers

employee Quick Setup Guides and interactive

training videos for Plantronics audio devices

with the softphone configurations from major

UC providers such as Microsoft, Cisco, Avaya,

Alcatel Lucent, and Unify.

Global Customer Care (GCC) and Warranty—

Direct technical support is available Monday-

Friday in 126 languages. The Plantronics

Advanced Replacement Program ensures

48-hour replacement of UC products covered

under warranty.

Plantronics Manager and Plantronics

Manager Pro—Plantronics Manager (data stored

locally) and Plantronics Manager Pro (in the

cloud), part of our Software-as-a-Service (SaaS)

offerings, give enterprises total flexibility and

control over their Plantronics audio headsets

and devices.

Plantronics Hub—Plantronics Hub for Windows/

Mac is the client application that allows end

users to manage settings on their Plantronics

audio device and ensure an optimal experience

with a range of soft phones and UC clients.

©2016 Plantronics, Inc. Plantronics and Spokes are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Device-as-a-Service Pro, Plantronics Hub, Plantronics Manager, and Plantronics Manager Pro are trademarks of Plantronics, Inc. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. Mac is a trademark of Plantronics, Inc. registered in the US and other countries. All other trademarks are the property of their respective owners. 10.16 6662

Program Benefits

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For GCA-specfic inquieries, contact:

John GillespieDirector, Global Consulting & Strategic Partnershipsjohn.gillespie@plantronics.com