REPORT TO THE GRH FOUNDATION & FRIENDSGlenrose Rehabilitation Hospital

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”

~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013)

May 2017

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 2

New AHS Visitor and Family Visitation Policy & ProcedureA new policy and procedure will be implemented within Alberta Health Services (AHS) over the Spring of 2017. This follows a successful launch of a similar directive in continuing care. The Glenrose Hospital has always welcomed patients and their families as full partners in care and as essential members of the healthcare team. The Visitation with a Family Presence Focus Policy and the Visitor Management Appeal Procedure outline AHS’ position on visitation in support of the delivery of quality patient care, identify situations where limitations on visitation may need to occur, and outline processes of resolution and appeal should individuals disagree with those limitations. For example, AHS has a duty to maintain a safe, respectful and supportive environment in which to deliver care and services, while ensuring the safety and well-being of patients, families, visitors and health care providers. As a result, there may be times when visitation is limited in order to maintain safety and quality and protect patient confidentiality and privacy. Access to the full directives is available via https://extranet.ahsnet.ca/teams/policydocuments/1/clp-prov-visitation-family-presence-focus-pol-hcs-199.pdf or through the Office of the GRH Senior Operating Officer.

Resources to support implementation including communication to patients, families and visitors will be made available on Insite at http://insite.albertahealthservices.ca/16280.asp. Additional support is available through Engagement and Patient Experience Consultants within each of the Zone Integrated Quality Management Teams.

GRH Spiritual Care and the Patient’s Rehabilitation Journey: Spotlight on Active Living GroupThe active living group is an outpatient program that is managed by the Recreation Therapy department. It is a seven-week program, held on Monday afternoons with a number of different disciplines being responsible for presenting at each session. This underscores the collaborative and interdisciplinary approach to rehabilitation which is a guiding principle at the Glenrose. The clinicians represented include: dietician, physiotherapist, psychologist, speech language pathologist, recreation therapist and spiritual care provider.

Spiritual care leads a session in partnership with a recreation therapist who specializes in creative expression. The first half focuses on spirituality and the second half invites attendees to draw on their artistic side. In the spiritual care portion patients are invited to tell their story as they are comfortable, about what happened (illness, injury, stroke), their challenges and successes, and what they feel their status is now. Several themes emerge as each patient tells their story. They talk about how their health status had changed in an instant. They discuss how their whole life has been turned upside down and feel a sense of loss and frustration over what had happened to them. With time and support from the group, they come to a realization of what is truly important in their lives. The group focuses on each person’s strengths, spiritual resources and inner resilience that assist each individual as they work to meet their rehabilitation goals.

It is a privilege to hear these patients’ stories, to offer some perspective on the progress they have made and to point out their new abilities and skills they have demonstrated during their rehabilitation. We celebrate the progress they have made from the moment everything in their life changed and encourage them as they continue to improve on their rehabilitation journey.

SHAW Access Media FeatureGRH Pediatric Unit 201 was featured on Shaw Access Media earlier in May. The segment was created to highlight the staff and the great work that is done for our pediatric inpatients. Staff featured were Glenys Kondo, Unit Clerk; Jennifer Bishop, Patient Care Manager; Destiny Lawrence, Recreational Therapy Assistant and Michael Cimolini; Technology Service Leader. https://www.youtube.com/watch?v=2aiBiTFxZQU

LEADER IN PROVIDING SPECIALIZED REHABILITATION

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 3

Financial Management Institute (FMI)- Mental Health Conference: Building a Healthy WorkplaceOn May 17th Isabel Henderson, Senior Operating Officer, GRH, was the moderator of the FMI conference held in Edmonton. According to the Canadian Mental Health Association(CMHA), mental illness will impact 1 in 5 Canadians. Because of the impact on their families and communities this number can rise to 1 in 3. CMHA defines a mental disorder as health conditions that are characterized by alterations in thinking, mood, or behavior (or some combination thereof) associated with distress and/or impaired functioning. Impaired functioning results in disability claims, absenteeism, and low productivity.

The conference explored what is the role and some of the challenges mental health poses in the workplace; how can managers create environments where business needs are being met and employees flourish; how can we deal proactively with our staff who are going through a challenging time and make sure they come out successful; and what happens if we or a member of our family/social circle becomes mentally ill? The session examined the facts of mental health and provided tools for leaders to help manage the impact on their organizations.

The panel members included: Scott Aylwin, Senior Director, Addiction and Mental Health, Covenant Health, Georgette Reed, City of Edmonton, Health & Wellness Coordinator, Fire Rescue Services, Pamela Kollross, City of Edmonton, Health Promotion Consultant, Corp. Safety & Disability Management, Linda Shaw (and Flynn), NAIT Student Counsellor and her therapy dog , and Robert Manolson, Creator & Facilitator of Powerful Plan Experiences: How to Live with Mental Illness.

Celebrating Partnerships in Brain Injury RehabilitationOn April 20, 2017, the Brain Injury Rehabilitation Program (BIRP) at the Glenrose Hospital hosted a Meet and Greet with the Brain Care Centre (BCC) team. The BIRP and BCC have worked in partnership for many years to support patients and their families after an acquired brain injury. As patients with a brain injury transition into the community, the BCC is there to provide ongoing support and treatment in the community. We saw over 25 participants at the event, where we shared information on services and toured the Glenrose Rehabilitation Hospital.

Alberta Pain CollaborativeThe Glenrose Rehabilitation Hospital was proud to be involved and provide some clinical contributions with an Alberta Collaborative to look at pain. Co-led by Keith King, an Alberta Health Services member of Accreditation and Quality, alongside Flo Slomp, a Research Clinician who is an expert and stout advocate within the field of pain and who is active in rehabilitation with experience working in several interdisciplinary settings before initiating her own practice in Edmonton. Her work is primarily focused on individuals with spine or orthopedic injuries. She has worked with people experiencing many types of pain, primarily acute and chronic for the last 25 years.

Much International work and best practice exists around pain assessment and management, with 2018 earmarked as a year to acknowledge this important consideration in clinical care. Any and all infirmed individuals experience pain, and yet it does not get the focus as part of the plan of care that it should. Traditional medical models and pharmaceuticals are but one small part of managing what can be a very complex and personal issue. Pain is not just physical, but can involve depression and anxiety as well. Pain intensity scales whereby we ask one to rate their pain on a scale of 1 to 10 in an attempt to quantitatively measure, what might be rated as 3/10 for one, may be 8/10 for another. The Collaborative consists of Professional Colleges inclusive of Nursing, Chiropractors, clinicians from disciplines of Occupational Therapy, Nursing, Pharmacy and most importantly a patient who suffers post-surgical chronic pain. From a session in early April, four priorities have been identified; Pain Education and Resources for Patients, Pain Education for Health Care Professionals, policy considerations such as accreditation or curriculum changes to health discipline training and finally Research. The collaboration will now identify actions that can

PARTNERING WITH PATIENTS & COMMUNITY

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 4

be planned and implemented that can make a difference to the professionals in managing pain, but most important, to patients who suffer acute and chronic pain. Our Spinal Cord Injury program has recently done a great deal of work on pain as part of the Knowledge Mobilization Network (KMN) nationally and we look forward to sharing our work and learnings.

Spinal Cord Injury Treatment Centre Society (SCITCS) Donates TV to the GlenroseOn May 3rd patients and families on our GRH Brain Injury Unit were enjoying an Oiler’s playoff game on their new TV donated by Louise Miller of the SCITCS organization. We are very thankful for the many years of support they have given to the Glenrose. An event in the future will be held to place a plaque on the unit to capture their kind donation.

GRH Clinical Management of SpasticityDr. Lalith Satkunam and his clinic staff facilitated a workshop about the management of spasticity which was once again a success. Below is an excerpt from a letter received from Dr. Joanna Auger, University of Alberta:

‘We are writing this letter to express our gratitude to the Glenrose Rehabilitation Hospital Administration for supporting a learning opportunity. Dr. Lalith Satkunam graciously hosted a half-day symposium on the clinical management of spasticity for our KIN 372 students (Neuroscience Considerations in Adapted Physical Activity) from the Faculty of Physical Education and Recreation at the University of Alberta. Dr. Satkunam organized a dynamic and diverse learning experience for our students. The morning included an overview of the clinical treatment of spasticity and active learning sessions with a Physical Therapist (Neera Garga) and an Occupational Therapist (Janet King) which addressed stretching strategies, how to set meaningful goals when working with individuals with spasticity and common adaptive equipment used by this population.This collaboration between the GRH and the Faculty of Physical Education and Recreation highlights the importance of discussing topics across disciplines. The knowledge our students gained will enhance their skills in the field of adapted physical activity for individuals with spasticity.’

GRH Honours our VolunteersNational Volunteer Week was celebrated the last week of April with a Volunteer Appreciation and Recognition Ice Cream Social. Pictured (left to right), are Katrina (over 10,000 hours, currently helping in the Day Care Centre), Elisabeth (3 years playing the piano), Gwen (5 years special projects), Kara Cooper (Coordinator of Volunteer Resources), Keith (3 years Stroke Peer Support & Mentorship), Daryl Richel (Coordinator of Volunteer Resources) and Gary (1 year Stroke Peer Support and Mentorship).

Here’s what our Glenrose Volunteers had to say:

“Learning new skills & experience. Having FUN!” “It felt so good when a patient I had dealings with asked to see me before discharge. It was a wonderful experience. The patient felt better with my help.”

Special thanks to the GRH Foundation and the Friends of the Glenrose for their generous donations of door prizes for the event.

PROVIDER OF NEW KNOWLEDGE

PHYSICIANS, STAFF & VOLUNTEERS

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 5

Arts in Rehab Council The Glenrose has four art galleries: Art on the Inside, Mezzanine, Inspire and Blue Curve. The art work on display is for sale through the Corner Store, with a portion of each sale going towards the Art in Residence Program.

Inspire Gallery Jens Gaethje brings Beauty into visual form by means of photography and photo art prints. His motto: “Beauty is everywhere, it’s a matter of perspective” describes both his photographic approach and his inner approach to life. His exhibit “Alberta Beauty” runs until June 1st.

Mezzanine GalleryAlexis Marie Chute is an award winning visual artist working in paint, sculpture, photography and mixed media. Her Exhibit “Finding Joy” runs until June 28th.

Art on the Inside Galleries Now showing Janice Kassian’s exhibit “A Moment in Time” until July 5th. She is passionate about photography and has dedicated herself to ensuring that she captures memorable moments on her travels with family & friends

Blue Curve GalleryNow showing until June 28th, Larissa Hauck’s “Into the Woods” a unique display of ink and watercolour.

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 6

GRH Chime Choir Spring ConcertThe Glenrose Staff Chime Choir performed their spring concert for patients, families and staff in May. The choir is conducted by Lois Lund, Musician in Residence. The musicians come from various programs and disciplines throughout the hospital. The group practices one hour per week and performs occasionally throughout the hospital.

Volunteer OpportunitiesPatient and Family Centered Care continues to gain momentum at the Glenrose with exciting new opportunities for volunteers to participate at various levels of patient and family engagement.

Whether it’s greeting families and helping them find their way to the waiting room . . . reading stories to the children while they wait . . . or conducting surveys with patients prior to being discharged . . . our team is dedicated to providing a warm welcome for patients and families at the Glenrose.

We have many more initiatives in the works . . . if you’d like to be one of our volunteers, please contact our Family Centered Care Coordinators: charlene.prochnau@ahs.ca or scott.wilson2@ahs.ca.

Chief Audit Executive Shadows GRH VolunteerIn her role as Chief Audit Executive, Ronda White leads the Internal Audit and Enterprise Risk Management department for Alberta Health Services. Ronda was able to join us in celebrating National Volunteer Week and on April 28th she shadowed a Glenrose volunteer, Sonam Singh, learning the ropes and what it takes to be a Fun and Fitness volunteer assistant. Special thanks to Ronda for walking a mile in a volunteer’s shoes!

Newest Member of the GRH FamilyA few weeks ago Glenrose staff were able to have a close up of Glen and Rose’s newest gosling. For some years now we have had Glen and Rose nesting on a ledge on the side of one of our buildings. It seems that these babies are nudged out of the nest and float to the ground unharmed! Every year we look forward to the event but have never been able to take a photo. This year we were happy to see that all was well with baby and family.

Appointment of GRH Director, Pediatric Rehabilitation DivisionFollowing a comprehensive search and selection process, it is our pleasure to announce that Cathy Hill is the successful applicant for the position of Director, Pediatric Rehabilitation Division effective June 12th.

Cathy is a well-respected and talented leader who has extensive experience in community and facility settings ranging from Rehabilitation, Acute Care, Home Care, Mental Health and Public Health. Most recently she has been the Operations Manager, West Jasper Place Public Health.

Cathy has a Bachelor of Nursing from the University of Manitoba and a Master of Health Studies from Athabasca University. In addition to a wealth of leadership experience in pediatrics, Cathy also brings an outstanding level of passion and expertise in quality improvement and patient safety to the Glenrose.

Please join us in welcoming Cathy to the GRH Senior Management Team. We are delighted that she is joining the Glenrose to continue the excellent work that is currently happening within the Pediatric Rehabilitation portfolio.

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 7

Farewell to Manager, Prosthetics, Orthotics and Seating ServicesJoe Cannataro has announced his retirement and will be transitioning out of his role on June 23rd. We have all enjoyed working with Joe, and on behalf of the GRH Senior Leadership Team, we would like to thank him for his many and valuable contributions over a long, successful career with the organization.

With his support, we have developed a transition plan for the Prosthetic, Orthotics and Seating Services. In March, Christie Sharun, Manager, Physical Therapy Services, has undertaken the responsibility of the Seating Service. In May the responsibilities for Prosthetic and Orthotic Services has transitioned to Brian Schmidt, Manager, Audiology Services.

Please join us in wishing Joe well in this next part of his journey, and in welcoming Christie and Brian in their new assignments!

Glenrose Rehabilitation Hospital Foundation AnnouncementTrina Johnson, Director, Communication Relations & Fund Development, will be leaving the Glenrose Rehabilitation Hospital Foundation as of June 30th. She has been with the Foundation for six years and is ready to move towards new pursuits.

Under Trina’s passionate leadership our fundraising & communication activities have seen tremendous growth and success, most notably the Courage Gala which has seen exponential growth since she took on the staff lead role. She has also enhanced our connections with stakeholders, including our annual reports, social media and digital communications. She will leave a legacy of work that the Foundation will continue to benefit from for years to come. She has been a great leader in our organization and her departure will leave a big hole and some really big shoes to fill! We wish her every success in her future endeavours.

President’s Excellence Awards - Alberta Health Services (AHS)We are very happy to share that Isabel Henderson, Senior Operating Officer, Glenrose Rehabilitation Hospital, will be receiving an AHS President’s Excellence Award in the category of Distinguished Service. For over three decades, she has been an influential system leader and innovator committed to continually improving rehabilitative care and the quality of life for patients and families affected by disability and chronic disease.Congratulations on a much-deserved award!

Centennial Leadership AwardOn May 4th, 2017 Gary Faulkner P.Eng., PhD, Director, Rehabilitation Research Innovation & Technology Development - GRH, received the Centennial Leadership Award from APEGA (Association of Professional Engineers and Geoscientists of Alberta) for his outstanding leadership as a tireless volunteer, an innovative researcher, and an inspiring teacher and mentor. He has developed pioneering treatments that use robotics, virtual reality, and other innovations in reconstructive surgery.

Gary has served on the APEGA Board of Examiners for 27 years, starting as an academic examiner in Mechanical Engineering, and in 1995 he became the Chair of the Board of Examiners holding this position for 21 years. At the national level Gary represented APEGA on the Canadian Engineering Qualification Board and is the Chair of the International Engineering Academic Qualifications Committee. Congratulations Gary on receiving this award!

AWARDS & HONOURS

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 8

Mayor’s AwardsOn May 16, 2017 Glenrose Rehabilitation Hospital leadership attended the Mayor’s Awards to celebrate the Glenrose Dental Clinic’s nomination in the category of Accessible Homes and Buildings.

Congratulations to the Spinal Cord Injury Treatment Centre Association (SCITCS) who received a Mayor’s Award in their category.

STOP! Clean Your Hands DayOn Friday, May 5th the Glenrose Rehabilitation staff participated in STOP! Clean Your Hands Day by holding several activities throughout the hospital. Clinical Nurse Educators handed out bookmarks relaying hand hygiene messages. The Edmonton Zone Design HH Dispenser winner was announced, IPC roving carts were seen throughout the Glenrose and the START Psych video “A Little Bit of Soap” received several views (https://www.youtoube.com/playlist list=PLIWeobiw8PTF3tcMYhPaZBJHkNFVSzXcc). Promoting good hand hygiene is everyone’s role. Staff discussed the importance of proper hand hygiene with patients and families.

GRH Celebrates International Nurse’s WeekDuring the week of May 8th nurses at the Glenrose celebrated International Nursing Week in grand style. Thanks to the Nursing Professional Practice team, the week was filled with fun activities and learning. Nurses brought in their grad photos and they were proudly displayed outside the corner store. Staff and patients enjoyed trying to recognize ‘who was who’ with some nurses graduating over forty years ago. The Monique Davey Nursing Grand Rounds featured small presentations by our own staff on what makes their nursing role here at the Glenrose personally and professionally important to them. It was really nice to see the pride that the staff take in their profession and caring for our patients and families. On the Thursday, all nurses were encouraged to wear traditional uniforms to work. The Educators and Managers had made nursing caps out of paper. The patients really enjoyed the traditional attire. A twitter #GRHThisIsNURSING was established with photos and tweets throughout the week. Many are saying that this was the best Nurse’s Week to date at the Glenrose. Again, special thanks to Georgia Davis and her educator team for their passion and creativity.

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 9

DAISY AwardThe DAISY Award is an international program that rewards and celebrates the extraordinary clinical skill and compassionate care given by nurses every day. The Glenrose Rehabilitation Hospital (GRH) is proud to be a DAISY Award partner, recognizing one of our nurses with this special honor every May and November.

We are pleased to announce that during Nurses Week 2017, the GRH awarded Sherry Harsulla, LPN on Unit 4NT the DAISY Award for Extraordinary Nurses! Sherry was nominated by three previous GRH patients. They had this to say about Sherry:

“I can sum her up in three words; cool – calm – collected”“She enjoys her job, and seems to love people. I feel she genuinely cares for me and everyone else.”“Sherry on a day-to-day basis performs her duties to a level of excellence I have not seen. She has a great level of medical knowledge that she also displays.” “Most of all I can’t help but feel Sherry’s compassion and love. This I feel everyday as she cares for us all.” Congratulations Sherry! - The DAISY Award is generously supported by the Glenrose Hospital Foundation.

Military Mental Health Research ForumOn May 16th the University of Alberta Faculty of Rehabilitation Medicine hosted a forum to discuss mental health approaches for military and veterans. While the scope of the initial discussion was military and veteran personnel, many first responder groups including fire, police, EMTs, as well as medical professionals have many of the same challenges. Isabel Henderson, Senior Operating Officer, Glenrose Rehabilitation Hospital, and Wendy Dugas, CEO & President GRH Foundation, attended the forum.

May is Physiotherapy MonthThe kick off this year was with a game of dodgeball on Friday, May 12th where we witnessed our co-workers go head-to-head launching the classic red rubber balls at one another in the hopes of being the triumphant team. Our annual PT Month potluck on May 18th was a hit with staff. Door prizes associated with wellness (yoga passes, spin cycle passes, float tank passes) were also big this year, and highly sought after. Finally concluding this year’s PT Month was a celebration with a hip hop dance class led by our very own Physiotherapy Assistant, Erik Soriano. All in all, it was a fantastic celebration to another successful physiotherapy season.

EVENTS

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 10

Meals That MendOn May 3rd several staff from the Glenrose Rehabilitation Hospital, led by Isabel Henderson, Senior Operating Officer, cooked dinner for children and families at the Ronald McDonald House. After dinner the group was provided a tour and had the opportunity to visit with those in the house that day.

Chinese Delegation Visits the GlenroseThe Glenrose Rehabilitation Hospital hosted a tour for 10 delegates from China, representing academic institutions and health organizations along with representatives from the Alberta Government, International Education and Intergovernmental Coordination, Advanced Education.

This is the second visit of a delegation from China. They are interested in learning more about how to meet the health care needs of population groups in China. They are specifically interested in rehabilitation and the technologies used to support individuals in improving their functional capacity.

Randomized Rehab Coffee Trials - Join TodayIt’s coffee, but it’s so much more. It’s provincial, it’s national, it’s global! The initiative matches two people at a time of their choice. The pair can discuss any topic they like. Discussion can take place via phone, face-to-face, Skype, etc. You will be paired with someone new for as long as you wish to participate. For more information or to register send an email to Lynnae.Blum@ahs.ca.

Courage Award SubmissionsDo you know a Glenrose patient or caregiver who has demonstrated extraordinary courage and determination in their rehabilitation journey?The Glenrose Rehabilitation Hospital, in partnership with the Glenrose Foundation, has been celebrating patients who embody exceptional courage and determination in their rehabilitation journeys since 2006. Please contact the Glenrose Rehabilitation Foundation office for a Courage Award Nomination Form. P:780.735.6124 or Email lindsay.burnham@ahs.ca.

The Ethics Lunch & Learn SeriesJune 1 & 2, 2017 - Exploring Harm ReductionTo Register: visit https://vcscheduler.ca/ahs/, select “Calendar of upcoming videoconferences”, search “Ethics Lunch ‘n’ Learn”

UPCOMING EVENTS

“Once you set aside the acute phases or crises that mark injury or disease, much of modern health care is indeed rehabilitation in one form or another.”~ Dr. David Naylor, Former President, University of Toronto (2005 - 2013) Page 11

Respectfully Submitted

Isabel HendersonSenior Operating Officer

Yes, I would like to support byvolunteering

Click Here to Volunteer

Yes, I would like to support bydonating

Click Here to Donate

Survey Development & Data Analysis Workshop SeriesMay 30, 2017 - 2:00 - 4:00 pm - Conference Room A Level 0, Glenrose Rehabilitation HospitalJune 6, 2017 - 2:00 - 4:00 pm - Conference Room A Level 0, Glenrose Rehabilitation Hospitalto register go to GRH_SURVEYWORKSHOPS.EVENTBRITE.CA. Space is limited.

2nd Annual Courage Ride for RehabSeptember 9, 2017- Pigeon LakePlease check out the website at www.courageride.ca. The 58.5 KM ride around Pigeon Lake is not a race, but a fun event for everyone, from staff and families to avid cyclists, to share a day filled with cycling inspiration, motivation and showing support for those who need it. If you have any questions or want to help organize a team contact Patti Ballance the Glenrose ambassador at Patti.Ballance@ahs.ca or call 780-735-8264.