Bob Friedrich, President & Chief Financial Officer; Roseann Ciaccio , Vice President & Treasurer; Carol Carucci, Secretary;BOARD MEMBERS: Lee Feinman, Christine Bergen, Doug Vigo, Lisa Marulli, Leonard Motsinger, Wilbert Grace

NEWSLETTER COMMITTEE MEMBERS: Mildred Marshburn, Editor,Roseann Ciaccio, Dorothy Hegmann & Bridget C. McCormick, Associate Editors

INSIDE t h i s ISSUE …

Year To Date Highest SalesUnit Highest YTD Sale GOVO asking $

A $132,500 . . . . . . . . . . . . . . $149,900B $165,000 . . . . . . . . . . . . . . $169,900C $169,900 . . . . . . . . . . . . . . $191,900D $190,000 . . . . . . . . . . . . . . $249,900E $195,000 . . . . . . . . . . . . . . $199,900F $159,900 . . . . . . . . . . . . . . $159,900G $181,900 . . . . . . . . . . . . . . $199,900H $249,900 . . . . . . . . . . . . . . $259,900

On Boardby Bob Friedrich . . . . . . . . . . . . . . . . . . 2-6

Dollars and “Sense”by Randy Gunther. . . . . . . . . . . . . . . . . . . 7

Talk Back. . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Maintenance Department Newsby Mildred Marshburn . . . . . . . . . . . . 10-11

Profile of a Board Memberby Mildred Marshburn . . . . . . . . . . . . 12-14

Around the Neighborhoodby Drew Englot. . . . . . . . . . . . . . . . . . . . 15

Featured Homesby Frank Portella & Randy Gunther . . 16-17

Security Tipsby Jim Gorman . . . . . . . . . . . . . . . . . . . . 18

Turkey Raffle . . . . . . . . . . . . . . . . . . . . . . . 18

In Remembrance of Al Falco . . . . . . . . . . . . 19

Wow Babiesby Bridget C. McCormick . . . . . . . . . . . . 20

Advertisements . . . . . . . . . . . . . . . . . . . . . . 21

A Note About Recycling . . . . . . . . . . . . . . . 22

BLANK PAGE TO BE FILLED IN . . . . . . . . . . 23

Telephone Numbers . . . . . . . . . . . . . . . . . . 24

Community NewsletterFall 2003Glen Oaks

Village

ARNOLD KRAUSE MANAGEMENT OFFICE COURT Photographs taken by Bob Friedrich 2003

A Positive Step in the Right DirectionAs I was driving around the community recently I realized that living and owning an apartment in Glen Oaks is as closeas one can get to home ownership without the hassles of owning a home. Here in Glen Oaks the board of directors unan-imously and passionately believes in giving individuals the right to make Value Added Improvements to their apartments.There are very few if any other co-ops that bestow the same privileges on their shareholders and allow them the range ofconstruction improvements that they can make to their apartments as we do. From skylights to lofts to decks and terraces,as long as an alteration agreement is filed, approved and the work is done properly, you can pretty much do anything toimprove your living quarters. Such a simple and forward thinking concept has helped increase the value of our commu-nity both quantitatively and qualitatively. Residents are living better here and are helping beautify this developmentthrough the improvements they are making. In the last few years more than a million dollars of improvements have beenmade by shareholders and residents. These improvements manifest themselves in many ways. There are interior improve-ments and exterior improvements that have made Glen Oaks the co-op oasis that it is. I would not be surprised to see otherco-ops follow suit in the future after seeing our success. However, in order to do that there needs to be a board of direc-tors that is Passionately Pro Active. Otherwise, you have a community that stands still with minimal oversight and inno-vation. In conjunction with our Capital Improvement Program and our desire to see and encourage Value AddedImprovements we have created a Partnership between shareholder owners and the co-op corporation. With this partner-ship we take a POSITIVE step in the right direction. And what does POSITIVE stand for?

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Partnership Of Shareholder Improvements Through Increased Value Enhancements

Capital Improvement Program Completed for 2003 Season

As we move ahead you will begin to see many examples ofthis. Recently, a few families got together and installed abeautiful electric double awning over their stoop as seen inthe nearby photo. This invest-ment will be reciprocated bythe co-op moving up the datethat their old concrete stoopwill be replaced in brick andlimestone. To the extent possi-ble and when appropriate wewill utilize our capitalimprovement program toenhance the investment madeby shareholders in a directpartnership between them andthe co-op. Of course, this willonly be done if such work isnecessary and is already partof our capital program. When this criteria is met we will makeevery effort to incorporate such work in our current capitalprogram so that it gets done sooner rather than later. In anoth-

er example, a shareholder filed an alteration agreement tohave a ground level deck installed adjacent to a basementstaircase. It just so happens that this basement staircase and

railing is in a state of disre-pair. We currently have a rail-ing and concrete program inplace but it is not scheduledto reach this particular areafor at least a year. We willcoordinate the repair of thisstaircase and railing with thecommencement of the deckinstallation. This innovativeprogram will not cost the co-op a penny more but willencourage further sharehold-er improvements at the sametime beautifying an area.

This is what passionate pro-active board thinking is all about.Using existing programs and money in ways that willenhance the community and bring it closer together.

This year’s capital improvement program was quite successful and broad in scope. three driveway projects costing $250,000were done and done Right! We will probably not need to re-visit these driveways for many, many years. These areas sawnewly aligned sidewalks, new dumpster sites and removal of dumpsters that were close to windows. Additional parking wasadded where needed and where sufficient space was available. Island bottlenecks in some of these driveways were removed,asphalt, curbs, drywells and concrete garage aprons installed. The driveways were pitched properly so that water flows out-

On Board By Bob Friedrich (GOVOnyc@aol.com)

ward towards the street or drywells. Projects like this take an enormous amount of planning and supervision, but the out-come will stand the test of time and quality. Don’t take it from me, go out yourself and inspect the work. Our basement window and door program continues to make substantial progress. The old broken windows that in manyareas are covered with chicken wire are being replaced and closed permanently by glass block or hopper windows. Hopperwindows are ones that open and close and some of the glass block windows will have vents installed in them to allow aircirculation in basements where appropriate. Of the 2207 basement windows in our development about 25% have been doneso far. We expect this program to be completed property wide no later than 2005. The basement door program is now closeto 50% completion and we plan to finish this project no later than 2004. The basement stairs and railing program is wellunderway and is scheduled and funded as a multi-year program.

This year we spent $175,000 on 6 building roofs. Normally, we do 2 or 3 a year but had 4 scheduled and budgeted for in2003. Because of circumstances beyond our control, 2 additional roofs were identified as needing immediate attention andso we incorporated them into the capital program for this year. There are 134 buildings of various sizes in Glen Oaks and80% of all building roofs have now been done since we started this program.

Here in Glen Oaks there are 10 apartments that arereferred to as Professional Units. These apartments pay aslightly higher maintenance because the shares allocatedto them are more than other apartments. Mostof them are occupied by doctors and theycan generally be found along the UnionTurnpike corridor. The board ofdirectors authorized the removalof all commercial signs many ofwhich were broken or hanging onrusted poles. We created sign spec-ifications for all signs designatingcolor, size and type of hanging struc-tures. We also required that all existingsigns not meeting our specs bereplaced. In order to promote thisprogram and to show good faith wereimbursed the professional unitshareholders up to $250 for the costof re-doing their signs. This offerwas a compromise made by theboard which came out of a meetingof these owners who felt it was unfair to saddle themwith the cost of replacing their signs, some of which theybelieved were in good shape. So how does it look? Takea walk along Union Turnpike, it certainly looks muchbetter now that these signs have been changed. We are

Professional Unit Signage & Green Thumbs

doing everything we can to improve the quality and lookof this community. If you want to attract residents whocare about their property and are willing to pay top

dollar than the community must reflect that. Ibelieve it does and I think each year this

place looks better and better. Residentswho participate in the Green Thumb Vouch-er program and who plant gardens year after

year deserve great credit for transformingour community. Beauty is contagious and

when one neighbor sees another plant-ing it usually catches on. The GreenThumb voucher program costs our co-

op around $40,000 per year. What do weget out of it? We get the enormousparticipation of our residents. Our prop-erty is clearly too large at 110 acres forour staff to do everything. So with theGreen Thumb voucher program we help

residents become partners with us. Manytimes we find a $20 voucher may produce

$40 worth of spending and planting by theresident. Clearly, Glen Oaks continues to be the #1 co-

op when it comes to flowers, trees, shrubbery and plant-ings. We will continue to fund this program and thelandscaping portion of our budget as we believe this tobe a vital part of our community.

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rial and probably by the time you read this it will have beendone. The new material is solid, looks beautiful and comeswith a 50-year warranty and is completely maintenance free.If we find after our installation and testing of the product, thatthese materials do indeed meet the quality representationsmade by the manufacturer than we will do all future deckrepairs in this manner. We also may require all future decksinstalled by individuals to be of a similar material. We havealready met with some of the contractors who do work on ourproperty and they have told us that the labor costs for instal-lation will be the same only the material cost will be more.The board is also currently reviewing a proposal requiring allfuture first floor decks be made of concrete and brick as in thephoto below. These 1st floor decks blend in with the buildingsand look like they are part of the building. Also, concrete andbrick is often less expensive than a similar size wood deck.Whatever decision the board makes, I assure you it will beeasy to follow, easy on the pocketbook and look great.Remember, we want to encourage this type of improvementso we will make the process as painless as possible.

When it comes to value added improvements, specificallydeck & terrace construction we are on the cutting edge. We

have been diligently researching synthetic wood constructionmaterials for decks and terraces. As you know decks and ter-races require regular maintenance such as painting and watersealing. As with our basement window program we are seek-ing to make permanent improvements while reducing costlymaintenance. We have installed our first synthetic wood ter-race (2nd floor) made out of a material that goes by the nameof Trex. The 2 photos nearby give you a good view of thisdeck. It is strong, looks great and is maintenance free.Because our decks and terraces are small the price differen-tial is minimal ($400-$700). The terrace in this photo howev-er, will be painted white as the board wants all front terracesto have a similar look.

We have had a hardtime finding syntheticwood products thatcome in white but atlast we have foundone. We will shortlybe doing a deck withthis new white mate-

By the time you read this, thoughts of mosquitoes and summer are long behindus. However, if you were strolling the neighborhood as Paul Digiorgio and hisson were doing this past summer and spottedwhat looked like a metal contraption hang-ing from a tree you were not alone. The Cen-ter for Disease Control funded a study of theWest Nile Virus which required the captureof mosquitoes for testing. Birds were safelyplaced in these traps with food and water toattract mosquitoes which were then testedfor West Nile. The results of the test werenot in by the time I was writing this article.The CDC asked permission to hang these traps on our property. The board grant-ed approval. When the testing is completed the traps will be removed.

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Maintenance Free Forever

West Nile Virus Mosquitoes

We are putting together the budget for next year’s capitalimprovement program. Please write or email me withexact locations for concrete walkways, clotheslines,driveways, etc. that are in your area and are in need ofrepair or replacement. To the extent possible, we will tryto incorporate them inthe improvement pro-gram for next year. Ifyou have other sugges-tions or ideas for proj-ects and are appropriatefor the capital programplease let me know. Youcan always email us atGOVOnyc@aol.com

As I have indicated anumber of times in myOn Board column, weencourage value addedimprovements. With thatin mind we are askingshareholders to consider adding separate rear entrances totheir apartments. As you know, Glen Oaks Village is alarge co-op with a lot of greenery. However, it seems thatthe rear areas of our co-op are underutilized. We believethat more people should take advantage of the beautifulgarden like rear areas that many of our apartments face.By putting in a rear door it would open up this area to

Little Neck Parkway Median

2004 Capital Improvement Program / Budget Suggestions & Rear Entrances

Glen Oaks Village has budgeted about $3,000 per year for the upkeep of the planter boxes on the median strip on LittleNeck Parkway. I remember years ago, driving down LNP and seeing overgrown weeds, debris, dirt and broken planterboxes. This memory is now in the distant past. I have recently contacted the NYC Parks Dept, Forestry division to see ifwe can get signs that recognize our community’s contribution to the LNP clean-up. I have applied for this recognition onbehalf of GOVO and have suggested wording for the sign. I was told that they couldn’t promise us the signs would say whatI wanted them to say but they will do their best. As of the time of this article I haven’t heard back from them. Perhaps, bythe time we all read this the following sign or something close to it will have been put up on Little Neck Parkway:

greater usage for you and your family. Whether that usageis simply sitting outside and enjoying the weather in thesummer or making it easier to bring in bundles from thecar parked in the back, more usage of the back areas willrelieve over congestion from some of the front areas and

make the back areassafer for all. If this con-cept catches on it wouldalso help remove someclutter from the fronts ofour apartments whichcould just as easily beput in the back behindsome bushes or in a storebought shed. Justremember, an alterationagreement is requiredfor any work that is doneand any shed that is putup must also beapproved by the boardand maintained by you.

We will not allow the back areas to start looking clutteredand trashy with broken or rusted sheds that are in disre-pair. But well maintained storage sheds out of the way inthe rear would certainly go a long way towards cleaningup the front areas and making our co-op look even better.Think about it, the cost for this type of construction isquite reasonable.

The LITTLE NECK PARKWAY GREENWAYHas been Adopted as part of the

GREEN THUMB PROGRAMSponsored by

GLEN OAKS VILLAGE OWNERS, INC.

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Please help us maintain the light fixtures outside your apartment. The following is thecleaning and care instructions directly from the manufacturer. Please cut this out and pasteit on your calendar. Do a cleaning now and then. Schedule one for the first day of Springand the first day of Autumn.

TO CLEAN1. Use a damp sponge or soft cloth and mild soap mixed with warm water, clean gently.

2. After cleaning, buffing with a soft, dry cloth will return the finish to its original con-dition.

3. An occasional application of non-abrasive clear wax will add an additional measure ofprotection and gloss to the product.

Never use abrasive cleaners, acids, solvents, etc. The use of these products will cause permanent damage tothe finish.

Your Outdoor Light Fixture – A Reminder

Introducing a New Board Memberby Bob Friedrich

Doug Vigo has been elected by theboard to complete the term of PaulDigiorgio who resigned from theboard effective September 30, 2003.Paul who recently purchased a homeon LI has been an active member ofthe Board of Directors, Maintenance& Personnel committees for almost 6years. He was recently spotlighted inthe Glen Oaks newsletter and will begreatly missed. His influence on themaintenance committee and the capi-tal improvement program will be hardto match. His board term runs throughMay, 2005.

Doug Vigo has been a member of themaintenance committee for almost a

year and has actively participated insome of our recent board meetings.Doug moved to Glen Oaks with his wifein May of 2001. He currently works asa Financial Analyst for a company inLake Success and is a graduate fromAdelphi University. He will be pursu-ing his Masters Degree at HofstraUniversity in January. I asked Doug towrite a few words about himself whichhe graciously did soon after volunteer-ing his time to help construct a homefor the non-profit organization Habitatfor Humanity on LI.

In his own words, Doug says, “My wifeand I moved to Glen Oaks because wethought it looked like a nice communitywhere people were allowed to becreative and make value added improve-ments to their residence. In the two-plusyears that I have been here, I have seensome major changes taking place, suchas the dumpster beautification projects,new stoops and railings and improvedlandscaping around Glen Oaks Village. Iwas very intrigued by the amount ofwork that takes place behind the scenes at

Glen Oaks, which is what inspired meto become part of the MaintenanceCommittee. Volunteering my time forthis committee allows me to make acontribution to Glen Oaks andbecome part of the decision makingprocess. I also recently became partof the Finance/Budget Committee,which allows me to volunteer myexpertise as we get ready and lookforward to 2004. I became involvedin these committees because I feelthat as an owner in Glen Oaks I want-ed to be actively involved in the com-munity in which my wife and I live”.

In the time that I have known Doug, hehas shown himself to be a clear think-ing and knowledgeable individual. Hehas the right temperament needed tobe an effective board member andbrings financial acumen as well as anability to work with fellow boardmembers and staff. He has con-tributed generously of his time on var-ious committees and will be aneffective board member in the future.

RANDY GUNTHER, Controller

DOLLARS

&

“SENSE”

INSURANCE

COSTS

HEATING FUEL

In the wake of September 11th, insurance rates continueto climb. Our corporate insurance costs now exceed$1,000,000 a year. In this new insurance environment, wehave taken a number of steps to combat rising premiums. First and foremost, our insurance needs were presented tonumerous insurance companies for competitive bids.Even though our premium increased significantly from

We are happy to announce that the Co-op saved $622,000during the last heating season, by negotiating a contractfrom a third-party supplier for both gas and oil. This is asignificant savings over the $400,000, which was project-ed in our last Newsletter. What does “third party suppli-er” mean? It means that we purchased gas and oil fromone supplier, rather than buying our fuel from two (2)separate companies. This type of contract allows greaterflexibility and savings because we can use either gas oroil to run our heating systems.

Since we purchase both types of fuel from one company,we are now able to negotiate a better rate because of thesheer volume of heating fuel consumed. Another key fac-tor in fuel saving is our flexibility to switch from gas tooil at any given moment, enabling us to take advantage ofwhatever fuel is lower in cost. This would not be possiblewithout the expertise of our Boiler Supervisor, Jeff Post-man, and his staff. We will continue to monitor the fuelmarket and purchase gas and oil at the best prices for theupcoming winter season.

last year, Greater New York Insurance still offers the bestprice for the amount of coverage required. Our CapitalImprovement Program is another step we have taken todiminish the risk of potential property and liabilityclaims, which will always have a direct effect on the priceour premiums. Last minute negotiations with our Brokerand insurance company further reduced our premium by$296,000. We anticipate that premiums will level off, ifnot decline, within the next 24 months.

New Owners – Take Advantageof Real Estate Tax Exemptions

As usual, I strongly recommend that new shareholdersand those who have not previously taken advantage ofReal Estate Tax Exemptions do so now. A STAR exemp-tion is available for everyone who owns and occupiestheir unit. Senior Citizen Exemptions are available toproperty owners, age 65 years or older, with an annualincome below $27,900 (including Social Security). TheVeteran Tax Exemption provides credit to veterans ortheir spouses, if they have served in a war or combatzone. All exemptions are passed on to the shareholders,dollar for dollar, with a credit on their monthly Mainte-nance bill. Applications and information entitled, “Share-holder Real Estate Tax Credits” are available in theArnold Krause Building. Take advantage of the tax cred-it you are entitled to.

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Bob,

I just read the Glen Oaks Community Newsletter. I think you have donean extraordinary job...Glen Oaks has never looked better. I moved toGlen Oaks in 1964 with my parents. I moved away for thirty sevenyears but visited my parents often. I also work in the area. I havebeen around for many years - enough years to see the transition.I currently live in Glen Oaks. I am very pleased with the clean-up andmaintenance of our property. I am well satisfied with the service pro-vided by our maintenance department - my experience is that every-one is very pleasant and helpful. You have chosen staff wisely.

Reading the Why the Board Should Encourage Desks and Terraces col-umn, I was prompted to write this e-mail. I have never before botheredto take the time to write in response to any column however this time Ireally wanted to respond. Not only are the decks and terraces ascetical-ly pleasing they are a wonderful perk to cooperative living that is notafforded to many other similar cooperatives. I think these amenitiesenhance the look of Glen Oaks Village as well as increase the generalvalue of the entire cooperative. I do not own an apartment with either adeck or terrace but I do envy the ones who do. (It is one of the things Imiss most about home ownership.)

Sincerely,Maryann 4/9/03

The following letters were writtento the board concerning various

matters. These letters werereceived after publication of the

previous newsletter and thereforemay be a few months old. They

are printed here and where appro-priate Bob Friedrich has respond-

ed on behalf of the board ofdirectors. All letters, both sup-portive and critical of the board

are printed, however space limita-tions may require us to shorten

a letter or reprint it in a lateredition of the Newsletter. Write

or Email us at:GOVOnyc@aol.com

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Attn: Board of Directors

I will be unable to attend the upcoming shareholders meeting. Maybeyou could mention this at the meeting or put it in your next letter thatyou might circulate to the shareholders. I have noticed that during thelast year and half there has been an increased amount of litter in thestreets and grounds of Glen Oaks Village (example: empty soda andwater bottles, hamburger wrappers, juice containers and napkins.) In aone months time I have collected a shopping bag full of litter justpolicing the surrounding area where ever I park my car at night. Youwant our property to have curb appeal so we can maintain our propertyvalues. I can't think of anything more of and eye saw than littered streets.Also it seems at times that there are more shopping carts within our areathan are in the shopping center.

I thank you for your time regarding this matter.

Regards,Michael L. 4/29/03Board of Directors:We have reconfigured our groundskeeping depart-ment and have changed the way the dept. is set up.We now have leadmen who are responsible for certain sections and are held accountablefor the cleanliness of those areas.We have been monitoring the cleanupof our property and feel it has improved as a result of the departmentreorganization.This includes the cleanup of litter and the dumpster areas.We are also working with Waldbaums to have them pick up the shoppingcarts in a more timely manner.However, we always appreciate whenresidents chip in to help make our community

look better.

Dear Bob and Members of the Board,

I received and read the Winter/Spring 2003newsletter and must compliment you and thestaff on an excellent job of keeping the member-ship up to date about our Association

I would like to respond to the Shareholder whocomplained about the decks. I respect her opinionhowever, I owned an attached home for 45 yearswith a lovely back porch and yard which my chil-dren enjoyed while growing up and never received acomplaint from my next door neighbors who alsoused their porches and yards. Many condos have ter-races – what is the big hoopla all about. I choose notsit in the front of my apartment building and look likea nosey busy-body – I have great neighbors here butlike my quiet privacy to sit and read without distrac-tion. If my neighbors need my help at any time, theyknow I am available to assist in any way I can. I wantto enjoy my final senior years and this deck will makemy life very pleasant and fulfilling.

Thanks for listening.Anne C. 4/12/03

I just read the newsletter and hope that wedo not change the ability of Shareholdersto add capital improvements such as decks,skylights, lofts etc... I think our communityis beautified by these improvements. Also,as a shareholder I like the flexibility ofbeing able to make changes to my homeafter receiving proper approval from theboard. I like the fact that not all apartmentexteriors are exactly alike. I think this addsto the uniqueness and appeal of GOVO. Ihear from my friends and family (residen-tial homeowners) often how beautiful ourcommunity is. My fiancé owns a home inQueens, yet prefers to spend time in GlenOaks because of its beauty and quiet resi-dential neighborhood.

J.C. 4/15/03

Dear Bob and Members of the Board,

Once again, I was pleased to attend the annual Shareholders meeting on May 29th andwant to extend congratulations to all the re-elected Board Members. Words cannotexpress my appreciation for all the time and effort given selflessly by you and the entireBoard this past year. The presentations were well prepared and very informative.

I wanted to express some comments at the microphone but due to the time limit, I decid-ed to e-mail you some of my concerns.

First, let me say the renovation of Playground #4 is great, however, it remains padlockedand no small children have had access to use it as yet. In the meantime before it waseven finished, a number of older children (ages 10 - 14) have already started climbingover the fence and are abusing the equipment. Two full grown boys actually put them-selves into the infant swings and proceeded to compete with each other to see if theycould break them. I did call Security - by the time the guard came, they were off theswings but still using the slide. I can already envision a summer of teenagers climbingover and hanging out at this playground.

Would it be possible for Security to make periodic runs in the evenings from 9 to 11:30 pmduring the warm weather?

A number of youngsters are also climbing and walking on the garage roofs in the L sectionas part of their balancing expertise. These garage roofs have not required any repair workdone since I moved here 4 years ago so I am concerned that this type of abuse will eventuallyresult in serious and expensive damage and possibly someone getting hurt. By the way, I am arenter of one of these garages.

As a former Board Member and Treasurer of another Homeowners Association, I am fullyaware of the responsibilities entrusted to both the Board and the Staff to ensure the quality oflife of all members of this association and I truly appreciate all your efforts and thank you foryour patience and understanding.

Sincerely,Anne C. 5/31/03

Board of Directors:Anyone climbing on roofs or destroying Glen Oaks property shouldbe reported to security.We make every effort to maintain the quality of life here.Thatgoes from cleaning up graffiti on brick walls to replacing ripped off shingles fromgarage roofs. Parents also have a responsibility to monitor their children and tomake sure they are not doing anything destructive.

To: Board of Directors 7/28/03

The Electric maintenance vehicle is a great idea. We have seenone around our co-op. Maybe we can get more electric cars toreplace our fleet of golf carts and cut costs. Keep up the goodwork – GOVO is looking good.

Mr. & Mrs. George C. 7/28/03

Board of Directors:The GEM electric vehicle was purchasedprimarily for the nighttime boiler mechanic to make hisdaily rounds. Since this is done 365 days a year we wanteda versatile vehicle that would be heated in the winter andhas driving lights for the nighttime. Our electric vehicle is alsoused by management and various board committees whooften need to traverse the property and prefer to do so in anenvironmentally clean manner.These vehicles can cost asmuch as $7,000.The golf carts which we usually purchase usedare much less expensive and seem to work fine.

Dear Govo Board,

Hi, my name is Susan; I reside on 76th Avenue in Sec-tion 1 and own a model D apartment. I have read yourrecent newsletter about the deck situation. I can hon-estly say as an owner here in Glen Oaks since 1986,that I agree with Bob Friedrich. I think as owners, weshould have the right to improve our property and asfar as noise control, people who have decks will have torespect their neighbors the same way that people whohang out outside on lawn chairs would.

Sincerely,Sue B. 4/10/03

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MAINTENANCE DEPARTMENT NEWSBy Mildred Marshburn

Landscaping Department

Unlike years past, this year, the weatherman reported,“Our reservoirs are overflowing”. As a result we wereblessed with lush lawns, beautiful flowers and greenshrubs for most of the summer.The Landscaping Department has seen some manage-ment changes within the past six months, the first beingthat Drew Englot has replaced Craig Luther as Super-visor of the Landscaping Department. Drew hasworked with GOVO for more than 25 years and is veryfamiliar with the Board of Directors’ expectations ofemployees in managerial posi-tions. Under his direction, theLandscaping Department hasbeen divided into three (3)individual crews, with a leadman overseeing their designat-ed section. Nick Vukan over-sees Sections A, B, C and D.Anthony Bloomfield isassigned to Sections E, H, I, J,K, L and P. Audenzo DiMariais responsible for Sections F,G, N, M, O, Q, R and S. Thereason for this division is toensure that each sectionreceives the proper care and that our men are deployedin the best possible way. Each crew is now managed asthough it were a small landscaping company this givesus the ability to hold crews accountable for theirassigned sections.Although the Landscaping Department is still cuttinggrass, they have already begun to prepare for the fallcleanup. If you drive, or walk through the property, youwill see that the leaves have already begun to fall. Youcan help our Landscaping Department prepare ourcommunity for the winter months by storing barbe-ques, pools and other Summer toys. In addition, youcan return garden hoses and other borrowed landscap-ing equipment. At the same time prepare for winter,and bring your empty container of calcium chloride tothe Maintenance Supply Office for a refill.

The Carpentry, Electrical and Plastering Departments,under the supervision of Frank Portella, continue towork on the Building Foundation Program. To date,they have completed approximately 30 percent of theentire property. You may have already noticed some ofour buildings sporting their new glass-block or hopperbasement windows, boiler room doors, freshly paintedrailings and refurbished building walls below the bot-tom-most brick. Frank Portella reports that, “In the last 25 years, there

have been few projects thathave developed such cama-raderie among the Mainte-nance staff”. Although thisstarted out as a CarpentryDepartment project, menfrom all departments fre-quently request to work onthe Building FoundationProgram.

Boiler and Plumb-ing Departments

Carpentry, Electrical and PlasteringDepartments

Jeff Postman was recently promoted to Supervisor of theBoiler and Plumbing Departments. As Acting Supervisorlast winter, Jeff proved his expertise by enabling us torun most boiler systems on oil through the long, coldmonths. As a result, GOVO was able to enjoy a signifi-cant monetary savings.One may ask, “What does a Boiler crew do during thesummer months?” Our answer is that although we do notuse our boilers to provide heat, we still have to providehot water. In addition, our Boiler Department follows anestablished Boiler Improvement Program which requiresthe upgrading of old systems by replacing worn parts andpainting boiler rooms, to keep our Boilers in “tip topshape” for the upcoming winter season. This summer,our Boiler crew also installed tank whistles, which aresafety gauges that alert oil delivery drivers when the tankis nearing full. We have now installed building tags on all

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Dorothy Hegmann, of the Maintenance AdministrativeServices Department reports there is still a substantialnumber of requests for Alteration Agreements to mod-ernize bathrooms and kitchens. Although many peopleare opting to do total renovations, others choose to onlyreplace their cabinets or simply reface them. It is still mandatory for shareholders to request AlterationAgreements for the renovation or upgrading of their unitsand we stress the fact that a Maintenance Supervisormust inspect all alterations. Alterations are now dividedinto three (3) levels. Level I alterations, minor renova-tions, which require one supervisory inspection. Level IIand Level III alterations represent more extensive reno-vations, requiring shareholders to submit detailed plans,including contractor licensing and insurance informa-tion, sketches, descriptions of proposed work, and a$250.00 deposit, before the Board of Directors reviewsand approves the application. Once approved, the share-holder is issued a copy of the approved AlterationAgreement with a bright green GOVO permit to be post-ed in their front window until final inspection. Level IIrenovations are closely monitored by both supervisory

staff and Security personnel in order to protect theintegrity of our buildings, the shareholder, and neighbor-ing units. Level III alterations also require Boardapproval; in addition they require a NYC BuildingDepartment work permit. In order to expedite thisprocess, Glen Oaks Village now employees the profes-sional services of AHF Architects, LLC of Lake Success,New York. AHF is responsible for reviewing and expe-diting plans to obtain NYC Building Department workpermits as well as, finalizing completed deck and terraceprojects. The fee charged by AHF to obtain the NYCBuilding Department work permit is $1,300.00, there isalso an additional fee of $300.00 that the co-op willabsorb. It is not mandatory that you use AHF as yourarchitect, however a copy of the Building Departmentwork permit must be submitted to Maintenance Servicesbefore an approved Alteration Agreement is issued.Upon finalization of work, shareholders are issued theirdeposit refund of $200.00, along with a CompletionCertificate for their file. Fifty dollars ($50.00) isretained to offset administrative costs.

Shareholders doing full renovations of kitchens arenow being issued dumpster permits, which enablestheir contractor to use Glen Oaks Village dump-sters to dispose of construction debris. These brightyellow dumpster permits are included in the approvedAlteration Agreement package. It is the Shareholder’sresponsibility to ensure that the approved contractorplaces this permit on his vehicle’s dashboard, making itvisible to our Security department and supervisory per-sonnel. The purpose of the dumpster permit is to helpprevent illegal dumping by outside contractors, whichhas become an ongoing problem here at Glen Oaks.Alteration Agreement applicationsare available in the Mainte-nance Service office (70-41260th Street) and at the ArnoldKrause Management officelobby (70-33 260th Street).

Donna Schrieber, the Maintenance Services Supervisorhas taken an extended leave of absence. In Donna’sabsence, Jennifer Rickenbaugh our Shareholder / Resi-dent Manager, has taken on the management of theMaintenance Services Department. Under Jennifer’sdirection, Jean Lucatorto, the Assistant Supervisor, con-tinues along with Lois and Toni to provide excellentservice to our residents. Our Dispatchers are in continu-ous contact with our maintenance employees, whichallows us the ability to monitor and/or reschedule workassignments, when emergencies arise. We continue tomake improvements within this Department to betterserve our community. Keep in mind, if you need service,please contact our Dispatchers at (718) 343-8400 toschedule an appointment

boiler room doors, which help identify tank rooms andbuilding addresses. We have painted oil fill sites andpoured concrete padding to prevent seepage of oil duringdeliveries, which could cause soil contamination, shoulda spill occur.

Maintenance Services Department

Maintenance Administrative Services

11

incident. It waswhen all 94 boil-ers had to be

replaced in one shot. Shareholders were assessed atwo-and-a-half month maintenance fee to help

cover the cost of replacing our boilers. It wasthe first assessment I can recall and the

worst thing that has happened. But likeI said, I think the most significantchange was when we became self-managed. On the other hand, Ibelieve we have only had threemaintenance increases in the last 18years. Which is pretty good. I thinkthat is because of who is managingthe co-op. Not patting myself on the

back, just meaning that shareholdersare managing the co-op, as opposed to

an outside management company. Often-times, an outside management company is

only interested in collecting their managementfee.

WHEN DID YOU BECOME INTERESTED INBECOMING A BOARD MEMBER? Initially, one of the Board members asked me to come and sitin on a couple of their meetings, because she knew me fromthe community. I had been on the PTA Executive Board andwe also attended the same parish. She knew I was quiteinvolved and that I might be interested in joining the Board. Iagreed to come to a Board meeting, and it was quite fascinat-ing to learn how everything worked. I sat in on several moremeetings, before I actually ran for a vacant slot at the AnnualShareholders’ Meeting. It has been six years since I was elect-ed. I am now on the Finance Committee, Admissions Com-mittee and Real Estate Committee, Green Thumb Committee,and I am Chairperson of the House Rules Committee.

WERE YOU ON THOSE COMMITTEES BEFOREYOU BECAME A BOARD MEMBER?I was a member of the Green Thumb and the AdmissionsCommittees.

LISA, WOULD YOU SAY THAT BEING ON THOSECOMMITTEES HELPED YOU TO BECOME A BET-TER BOARD MEMBER OR WAS IT THE REVERSEFOR YOU BEING A BOARD MEMBER MADE YOUA BETTER COMMITTEE MEMBER?I would say that being a Board member made me a moreinvolved committee member. I looked at not just what I wasdoing, but what everyone else around me was doing, as well.

LET’S TALK ABOUT YOUR BACKGROUND ANDWHAT SPECIAL QUALITIES YOU BRING TO THEBOARDI have a financial background with a Bachelor’s Degree inBusiness Administration, specializing in CPA accountingfrom Pace University, in the city. I started my career as an

IIn this climate of scandalsinvolving the Enron Cor-poration and Global

Crossing, new rules of governance regarding trans-parency have been proposed to curb the excess-es of corporate board of directors. Oursuccess in corporate governance haveproven that, with shared goals andobjectives, patience, talent, as well as afirm and unwavering mission toenhance the lives of those who sharethe risk of being an investor in ourcooperative, transparency becomes afact not merely an economic or polit-ical theory.

It is in this spirit of good corporategovernance, that we continue our seriesof introducing individual members of theBoard of Directors to shareholders and ten-ants. In this issue, our spotlight focuses uponMrs. Lisa Marulli. She is an individual that exem-plifies one of the many reasons we are ahead of the curve, inmanaging the daily opportunities and challenges that presentthemselves to our cooperative. Mrs. Marulli was a member ofthe Green Thumb and Admissions Committees before joiningthe Board Of Directors. Her commitment, experience, anddedication continue to be instrumental in making our self-management effort a quantifiable success. Lisa Marulli, amother of four, a public school teacher, a member of ourBoard of Directors, and various committees, has found yetanother moment in her busy schedule to share with us herexperiences at Glen Oaks Village.

WHEN DID YOU FIRST BECOME A RESIDENT OFGLEN OAKS VILLAGE?My husband and I moved here in the fall of 1985, just after wegot married. We actually bought the apartment in July but wedid not move in until October after it was renovated. Our firstunit was in Section 1. It was a one bedroom with a full diningroom, commonly known as an “F” unit--my favorite type ofunit. We were there for about a year and a half; I hung up myfinal curtain and then sold it a week later.

DID YOU MAKE A PROFIT?Yes! We did very well. It was when the prices were starting torise. We purchased our first unit from a gentleman that had justgotten a job in Washington and was looking for a quick sale. Iturned around and made a nice profit and we bought a three-bedroom unit, thinking I would have one or two children. Fourkids and 18 years later, we are still here.

WHAT ARE SOME OF THE CHANGES YOU HAVEWITNESSED IN THE LAST 18 YEARS?The biggest change is that Glen Oaks Village became self-managed in 1993. This was probably the most importantchange because whenever you are dealing with your ownmoney you become more cautious. I also remember a major

PrProfofile of a Board Memberile of a Board Member,,By Mildred Marshburn, General Manager

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Lisa Marulli with husband Jim andoldest daughter Amanda.

auditor for the commodities exchange and then became afinancial analyst. Since then, I have changed careers, and nowwork as teacher for the New York City Department of Educa-tion. I have four children and for a little while, I was a stay athome mom. I feel that this has helped me become aware ofissues of children at play and I think that comes in handy whendealing with the House Rules. When people tell me that theydon’t have room to put something away, I can say, “look at meI have four children and their things are not left outside atnight in the courtyard.” I bring this type of experience andknowledge to the table. In addition, I think I have the ability toanalyze situations with an open mind and feel this is an impor-tant quality for a Board member to have. I am also very activein the community both in my church and in other activities.

HOW DO YOU FEEL YOUR FINANCIAL BACK-GROUND HAS HELPED THE BOARD WITH ISSUESPERTAINING TO BUDGETS AND OTHER FINAN-CIAL MATTERS?I believe with my financial background, I am able to under-stand all the terminology, which helps, as I am able to explainto those that may not understand as well. Sometimes, a sum ofmoney can sound like an extremely large number, but whenyou break it down over years, that large sum is not so over-whelming. I have learned that when different issues come up,there are members of the Board that might have a better under-standing of the subject matter than others. You tend to listen tothe opinion of those members, because that is their area ofexpertise.

YOU MENTIONED THAT YOU ARE THE CHAIR OFTHE HOUSE RULES COMMITTED, IS THAT THEAREA YOU FOCUS ON MOST?Yes, I would say that the House Rules Committee is myfavorite one. It is important to be fair to all residents. Some-times people only see things from their point of view. Maybe,they have children and don’t understand why their neighbor iscomplaining about noise. Maybe they are older and they don’twant to see toys out in the court. Maybe, they are younger peo-ple and don’t have children. People don’t always understandthe issues about noise complaints nor do they understand whyother people follow our House Rules so strictly. I believe ourHouse Rules bring a sense of fairness and guide us when itcomes to issues of legality and safety. We promote ourselvesas a family oriented community and it is important that theHouse Rules reflect that. I believe that they do. Each year, theHouse Rules are reviewed. I ask for suggestions from direc-tors, committee members, employees, and people on the streetthat I know are residents. They are also asked if there is any-thing that needs to be “tweaked” or refined, without becomingbig brother, saying you can’t have pink curtains.

HAVE YOUR HOUSE RULES BEEN CHANGED TOREFLECT THE NEW MUNICIPAL LAWS THATAFFECT EVERY CITIZEN?We have definitely added to the House Rules. Certain thingshave changed every year, such as the recycling laws. As thingscome up, we change our House Rules to reflect the new codes.Sometimes we set what we think is a good House Rule and aShareholder will show us that it is incorrect and it is a viola-

tion of the fire or police department code. The BBQissue is one such rule that needs to be rewritten. Avery nice, retired fireman gave me a copy of NewYork State’s Fire code and hopefully, we will writethe BBQ regulations according to state law. Ofcourse, my pet peeve would be the dog issues. I lovedogs and it is unfortunate that some residents do notfollow the rules and clean up after their pets. We havenow changed the House Rules to reflect that curbingyour dog is not just Glen Oaks Village rule “It Is TheLaw” and it is everybody’s responsibility to clean upbehind their dog. It is also a matter of being a goodneighbor.

WHAT MEASURES HAS THE BOARDTAKEN TO IMPROVE THE PRODUCTIVITYOF THE MAINTENANCE DEPARTMENT? We have made a tremendous number of changes inthe Maintenance Department. This department hasbeen departmentalized, creating separate departmentsfor all of the different trades. This allows each of ourmechanics to become skilled in one particular area.We feel that when you have an experienced employ-ee, they are apt to do a better job in a shorter period oftime. In addition, each mechanic arrives at theirscheduled appointment with the necessary tools andequipment ready to perform the job, instead of havingto run back and forth to the Supply Room. This was achange that was implemented after departmentaliza-tion, saving both the company and residents’ time andmoney.

Another major change was the development of our in-house Landscaping Department. In the past, we con-tracted our landscaping work out to a privatecontractor, which didn’t work for us. We now havedivided our Landscaping Department into three sepa-rate crews, with each crew responsible for a section ofour village. Each crew has been assigned a lead manto supervise their section. All crews are currentlyunder the direction of Drew Englot, who has been anemployee of Glen Oaks for over 25 years. Although,there have been many other improvements over theyears, I feel these have been the most significant.

IS IT DIFFICULT TO WORK ON A BOARDWITH INDIVIDUALS THAT HAVE SUCHDIVERSE INTERESTS?NO! I think we have a great working relationship. Ifyou were to look at the background of the BoardMembers, we are a wide range of people; differentnationalities, ethnic and cultural backgrounds, ages,and situations: who is married, who is not, who iswidowed, who has kids, who doesn’t have kids orwho is just having children. The Board of Directorsrepresents the diversity of our residents. We occasion-ally disagree, but that is business. When we walkaway from the table, we are still friends and haveenjoyed each other’s company. I actually look for-ward to attending Board meetings and although it is

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serious business, it is nice to have that kind of working rela-tionship.

WHAT ARE SOME OF THE GOALS FOR GLENOAKS VILLAGE?One of our goals was to increase the number of resident share-holders living on the property. Our numbers prove that the per-centage of shareholders on the property has indeed increased.The Board is proud of this percentage because, we haveworked diligently to increase this number. From a financialaspect, I think it would be great if we could run the complexstrictly on Maintenance fees collected. Of course this wouldbe everyone’s goal. Ultimately, we want to keep maintenancefees as low as possible. We are always looking for ways tosave money. I believe that the outpouring of funds to our Cap-ital Improvement Program will save us money in the long runby keeping up the infrastructure and maintaining our grounds.An example of this is that by maintaining the gutters and lead-ers and annually painting the doors, we maintain the appear-ance of property and save money on future upkeep.

WHAT HAS THE BOARD DONE TO KEEP PACEWITH OUR MODERN SOCIETY?One of the things we have started to do is permit the con-struction of terraces and decks. In a co-op where everything issimilar, it is nice to have a little individuality at the same time.Glen Oaks residents are so excited about the ability to reno-vate their units by modernizing kitchens, bathrooms, andinstalling decks, terraces or lofts. Of course all of the renova-tions must be Board approved. It opens the door for so muchmore, and people that become aware of our progressivenessshow greater interest in moving here. I have a friend that wastrying to sell her co-op in another development. She wanted tomove here because of her ability to build a patio. I think itbrings our value up beyond belief. It is quite a lovely commu-nity to just drive or walk thru; there are sitting gazebos andlush gardens. I have many friends that are constantly comple-menting the area, whether they know I am on the Board ofDirectors or not. They just say, “what a beautiful country set-ting this is in the middle of a city.” It makes me proud to be apart of Glen Oaks Village. Just the open mindedness of theBoard is a great thing.

ARE THERE ANY OTHER ISSUES THE BOARD ISCURRENTLY DEALING WITH?The Board is currently monitoring the impact of the newlyconstructed schools in Section 1 of our community. I volun-teered to sit in on the committee with Bob Friedrich, the BoardPresident, along with representatives from the New YorkSchool Construction Authority. We reviewed the blueprintsand raised some concerns regarding traffic and parking in Sec-tion I. Basically, the School Construction Authority yes’ed usa lot and said they would try, but I believe parking is going tobe an issue in the future. We are also concerned about the lackof available parking on Commonwealth Boulevard, as thereisn’t a tremendous amount of parking on that street to beginwith. They have designated parking areas on the school cam-pus, which should help to alleviate the congestion. The SchoolConstruction Authority didn’t widen the street, which is whatwe fought for. They wanted it to be a four-lane street instead

of a two-lane street. Even though, I welcome the schools in thecommunity, I don’t want students just leaving the school andrunning through our property littering. Children don’t realizewhen candy wrappers are dropped on the ground someone hasto clean it up. We’ll see what happens and then maybe we’llgo back and fight a little more.

WHEN THE SCHOOLS ARE AT FULL CAPACITY,HOW MANY PEOPLE DO YOU ANTICIPATE WILLPASS THRU OUR COMMUNITY DAILY?It is projected there will be approximately three thousand peo-ple including staff, students and administrators on campuseach day.

ARE THERE SPECIAL CRITERIA THAT THE STU-DENTS MUST MEET TO ATTEND THE GLEN OAKSVILLAGE SCHOOL?Students attending both the elementary and intermediateschools (P.S/I.S. 266 & P.S./I.S. 208) must live in the newRegion 3, which consists of Districts 25, 26, 28 and 29. Thisyear, one school was devoted to students from District 26 andthe second school was devoted to students from District 29.The high school is a special school for students interested inteaching, liberal arts and science. This year, incoming fresh-man and sophomores were selected by a lottery. In the future,students will test to gain acceptance to this school, with pref-erence shown to the students already attending the elementaryand intermediate schools on the campus. All three schools arestate of the art. It is a beautiful campus designed to blend inwith the country-like setting of Glen Oaks Village. I think it isone of the more important issues that we will face in the com-ing years.

IF THERE WERE SOMETHING THAT YOU WOULDLIKE TO SAY TO YOUR COMMUNITY, WHATWOULD IT BE?I would encourage everyone to get involved even in the small-est way. I mean you don’t have to be a director–be a memberof a committee. There is so much comradery among the com-mittee members, that you quickly become part of a largegroup of friends. You will become involved with other people,developing life-long friendships. My family and I absolutelylove living here. My intention when I first moved here was toeventually purchase a house. However, I have four childrenand thought I needed to move; but my children don’t want usto. They told me “if I want to leave, I should wait until theymove out of the house.” It is something I am very proud of.They feel safe here and I feel safe here. I feel safe allowingthem to walk around the neighborhood. Everyone in the gen-eral area knows one another and they “keep an eye out.” Imean you can’t beat the location; you are so close to every-thing. You can’t beat the school district. It is the best inQueens. I am extremely pro-Glen Oaks Village. I would rec-ommend living here to anyone, at any age.

Thank you very much, Lisa. It has been wonderful talking toyou today and getting your perspective on Glen Oaks Village.You have had great experiences here, seen numerous changes,and you’re still excited about Glen Oaks Village evolving intoan even greater place to live.

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Around the NeighborhoodBy Drew Englot, Property and Equipment Manager

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As we approach the completion of this year’s Capital ImprovementProjects, I am happy to report that we expect to accomplish all ofour goals that were set in the Spring. As in previous years, a largeportion of the 2003 Budget was designated for Capital Improvementwork. Capital Improvement work is necessary to ensure that theinfrastructure of Glen Oaks is maintained, so that in future years,Glen Oaks will remain a safe and desirable place to live.

This year we had projects that included the replacement ofdefective brick façade walls, the replacement of stoops in disrepair,the replacement of broken or raised concrete walkways, new black-top and drainage in our driveways, building and garage roof replace-ments, brick pointing, dumpster site renovations, and basementdoor installations. All of these projects are costly but with detailedplanning and careful supervision, we were able to stay within ourbudget to accomplish needed work.

We are already starting to plan for our 2004 Capital Improve-ment Program. We will continue to schedule the work on a prioritybasis to ensure that the areas most in need of work are addressedfirst. The combination of the Board of Directors and the MaintenanceCommittee working closely with the Management and MaintenanceDepartments will keep Glen Oaks Village in excellent condition bothfor now and the future.

Photos by Frank Portella and Randy Gunther

Lenny Motsinger has taken "value-added improvements" to the ultimate. He has beautifullyturned his “F” unit, a one-bedroom, with a full dining room into a showplace. Lenny owns anupstairs unit, in which he has constructed a loft with a cathedral ceiling, renovated hiskitchen and bathroom, installed french doors between the dining room and den/bedroom, andadded a terrace.

We have featured photographic views of each room.

Formal living room from entry staircase

Contemporary stairway to loft

Dining roomand kitchenfrom living

room. Kitchenrenovation

includes whitecabinets withmoss greencountertops

and stackablewasher/dryer.

Den with built-in wall units from dining room

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Closed French Doors fromden/bedroom

Den/Bedroom through opened FrenchDoors into dining room

Terrace from living room

Vestibule terrace from ground level -Only half of vestibule was utilized for

the terrace

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Bathroom with white tile workand pedestal sink

Halloween Safety Tips• Always trick or treat with friends or family, never alone.• Walk on the sidewalk, not on the street and cross the street in the

crosswalk.• Wear light colored clothes and carry a flashlight if you are going out after dark.• Have an adult check your candy before you eat it.• Pick up your FREE Halloween trick or treat bags from the Arnold Krause

Management office, Maintenance Services office and Security office on Friday,October 31st.

Holiday Shopping• Men should keep their wallets in their front pocket and women should keep

their purses shut and hold them in front of them to prevent pick pockets. • Keep a record of all your credit card numbers, expiration dates and contact

numbers to report theft or loss. • Park in well lit areas.

Home Safety• Remove any item that could cause a fall or fire. • Use a step stool to reach out of the way items in cabinets and closets.• Close and lock all windows when leaving your apartment.• Keep candles out of children’s reach and never leave unattended.

Snow/Ice safety• Wear appropriate shoes for the weather.

• When exiting the car, check the ground for ice first. • Hold onto handrails when climbing and descending stairs.

Winter Weather Preparation• Fill up your calcium chloride container at the Maintenance Supply office.• Keep lock deicer, and an ice scraper handy

Turkey RaffleIt is time for the Annual Turkey Raffle! All Glen Oaks Village residents are invited to fill out the couponon the bottom of this page and return it to the Management office in time to win a FREE turkey forThanksgiving. Five turkeys will be raffled off at the Management office on Monday, November 24th. The Winnerswill have turkeys delivered to their home just in time for Thanksgiving!

To enter, please fill out the coupon below and return it to the Management office at:GOVO, 70-33 260th Street, Glen Oaks, NY 11004, Attention: Turkey Raffle

Only one entry per apartment will be accepted.Winners need not be present at the time of drawing to claim their turkey.

Name: ___________________Address: _________________________________________

Building #: ___________________❏ UP or ❏ DOWN

Daytime Telephone:______________________Evening Telephone: _____________________

SECURITY TIPSBy Jim Gorman, Security Manager

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We are writing this article in remembranceof Al Falco. When Al joined our LandscapingDepartment in January 1999, he brought manyyears of landscaping experience with him. Asthe previous owner of a Landscapingbusiness, for 25 years he servicedhis own neighborhood ofJamaica Estates as well as,neighboring Hollis andFlushing. The kindness heextended to others, hishappy disposition and gen-eral concern for his neigh-bors, won him the title,“The Mayor of JamaicaEstates.” Al brought thissame wonderful and cheer-ful outlook with him whenhe joined the Glen Oakscommunity. He always wore asmile, which made you feelgood just to be around him.

Al Falco was also a devoted husband andfather. He often spoke lovingly of his wife, Sil-vana of 27 years, as well as, of his 24 year-old-son Michael. Many times he joked, wonderingwhy such a wonderful, intelligent womanwould choose an ordinary guy like himself?However, anyone that knew Al knew he wasanything but ordinary!!!

In January 2003, Al was hospitalized, underwentheart surgery, and soon returned to work untilApril, when additional surgery and cardiac reha-bilitation were needed.

In Remembrance of

ALPHONSE “AL” FALCO, JR.1948 – 2003

�You would never have known that Al was soseriously ill, because he always had such apositive outlook on life. Unfortunately, Alnever returned to the job he loved. He was

diagnosed with liver cancer in June,celebrated his 55th birthday with

close family and friends on July31st, and quietly passed away

at home on August 4th, sur-rounded by the family heloved. He is survived byhis wife Silvana, sonMichael, mother Helen,siblings Antoinette,David and Michele, aswell as, numerous niecesand nephews. He also left

behind many co-workersand friends from Glen

Oaks, who will miss himdearly.

At this time, we would like toextend our condolences to the entire

Falco family. We can only express our deep-est sympathies to his wife, son and family, ofwhom he often spoke.

He was a dedicated, hardworking individual,who would always go “above and beyond”for the residents of Glen Oaks. We will allmiss Al, but his memory will live on in eachof us and continue to have an effect on thiscommunity. He was truly a special personand his charm, smile and beautiful head ofthick white hair will always be remembered.

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By Bridget C. McCormick

Congratulations to Steven and Tara Taly on the birth of their daughter Mia Victoria on November 11th,2002!

On April 4th, 2003 Ernesto and Dawn-Marie Canas, along with big brother Austin, welcomed a newaddition to their family, Justin Jordan Canas who weighed in at 8lbs. 11ozs. We wouldlike to congratulate the entire Canas family on their new member.

Congratulations to Richard and Paula Zizzo on the birth of their son, AnthonyAngelo Zizzo on September 1st, 2003. Anthony weighed in at 6 lbs. 15 ozs and was20 inches long.

Congratulations to Anthony Geritano on the birth of his daughter.

We would like to hear about new babies being born in GlenOaks so we may introduce them to the community. Pleasesend us a letter with the name of the baby, date of birth,weight and parents’ names to Arnold Krause Building, 70-33260th Street, Glen Oaks, NY 11004 Attn: Newsletter.

Heating TipsFall is here and winter is coming! We have the following tips toensure your comfort:

• Keep the radiators clear of all foreign matter. Put nothing on top or in front of the radiator so that heat can circulate properly.

• During the day, allow as much sunlight into the room as possible.• At night, close drapes and blinds to retain as much heat as possible.• Remember, our boilers are set to heat each building.The boiler settings are

setup to provide enough heat to last apartment on the line therefore, the amount of heat you receive is influenced by where your apartment is located on the line

• If your apartment is too hot or too cold, contact our Maintenance Department at 718-343-8400 for assistance.

Thank you for your cooperation!

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The recycling dumpsters are also labeled with

appropriate stickers. Please use some com-

mon sense when disposing trash. If the dump-

sters are full don’t just throw your garbage

anywhere but be sure all trash is properly tied

in plastic bags and stacked neatly nearby the

dumpsters. If there are any problems with a

dumpster site please notify maintenance.

Dumpster areas are cleaned daily by our

maintenance crew and garbage is picked up

according to the sanitation dept.

schedule.

Our multi-year dumpster

beautification program

in which all dumpsters

have been hidden

behind perma-hedge

fences on concrete

pads with protective

guard rails and steel

curbs has now been

completed. We tried

to move dumpsters

away from buildings and

windows wherever possi-

ble and enlarged some sites

and removed some smaller

ones throughout the property. This

program was an idea developed by the

maintenance committee, funded by the board,

implemented by the supervisory and manage-

ment staff and constructed by top quality out-

side contractors. We will soon be identifying

each dumpster site with a small sign on its

fence for easy future identification.

OK so here is the scoop. Recycling has once again

commenced in NYC. However, in Glen Oaks Village

there is ONLY LIMITED RECYCLING for now. We

are in the process of changing all of our dumpster

colors to coincide with the city recycling program.

These are the present rules for Glen Oaks Village.

GREEN dumpsters are for mixed paper, card-board, cereal boxes, envelopes, shopping bags,etc. These smaller dumpsters located through-out Glen Oaks Village had been paint-ed white in the past. Since greenis now the NYC sanitationdepartment color for paperrecycling we havechanged all whitedumpsters to green toeliminate any confu-sion. Paper should beplaced directly inthese dumpsters orput in clear plasticbags which thenshould be placed intothese dumpsters.

BLACK dumpsters are foreverything else and all non-recy-clable waste. These large dumpstersthroughout Glen Oaks Village had beenpainted green in the past. Since green is now thecolor for paper recycling we have changed thecolor of these non-recyclable waste dumpstersto black.

BLUE dumpsters are for plastic bottles, jugs, milkcartons, drink boxes, metal cans and foil. HOW-EVER,THIS TYPE OF RECYCLING IS NOT TAKINGPLACE AT THIS TIME IN GLEN OAKS VILLAGE.When it does begin, we will install blue dumpstersthroughout the property and notify you of such.

A Note About RECYCLING At GLEN OAKS

from the BOARD OF DIRECTORS

THANKS FOR YOURCOOPERATION

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Parking StickerAs you may be aware, the co-op is changing parking stickers for the 2004 calendaryear. The new 2004 parking stickers are blue and white. All cars parked in GlenOaks Village parking lots must have a new 2004 Glen Oaks parking sticker effec-tive February 15th, 2004. Again, this year the fee for a parking permit is $25 pervehicle for shareholdres and $35 per vehicle for non-shareholder residents. Carsparked in Glen Oaks Village lots without a sticker after this date may be stickered or towed.

Residents are required to fill out the 2004 “Vehicle Registration Application” included with this newsletter, be sureto provide information on each vehicle requiring a sticker. Only two stickers will be allowed per apartment unit. Res-idents must also sign the application and provide a copy of each (maximum of two) registration. Without a copy ofthe registration the application will be returned.

PARKINGPERMIT

STICKER PROCEDURE:1. Fill out the Vehicle Registration Application including vehicle information.2. Make a copy of each registration (maximum of two).3. Enclose a check for $25 for each parking permit requested.

Non-Shareholders are $35 per vehicle.Commercial vehicles are $100 and required Board approval.

4. Mail or hand-deliver all information and payment to Glen Oaks Village by January 31, 2004.5. Place the new sticker at the bottom of the windshield, passenger side.

Parking stickers are available immediately!

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23

Glen Oaks Village Owners, Inc. NumbersArnold Krause Management Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-347-2337Maintenance Services Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-343-8400Maintenance Supply Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-343-8410Century 21 Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-343-3132Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-347-6660Consumers Federal Credit Union (formerly Warbasse Fed. C.U.) . . . . . . . . . . . . . . .718-266-2204

Emergency NumbersPolice, Fire, and Medical Emergencies . .911 Crime Victim Help Line . . . . .800-342-3720

Poison Control Hotline . . . . . .212-764-7667 NYC Health Department . . . .212-442-9666

Domestic Violence Hotline . . .800-621-4673 Suicide Prevention . . . . . . . .800-543-3638

Community Telephone NumbersTo SAVE A LIFE or STOP A CRIME, Dial 911 immediately.

For all non-emergency police situations call the local NYPD 105th Precinct at 718-776-9090

Call 311, the Citizen Service Center, to report quality of life complaint, report a pothole or street light

repair that is needed, give the mayor your opinion, information on parking rules, library hours, get in

touch with city agencies, and learn about volunteer activities in the area.

Government Agencies ComplaintsPotholes, Noise Complaints, Down Trees, Street Lights (Repair), Traffic Light/Sign (Repair),

Open Hydrant, and Sidewalk (repair) 311Better Business Bureau . . . . .212-533-6200 Consumer Affairs . . . . . . . . . . 212-487-4444Gas Leak . . . . . . . . . . . . . . . .800-342-3355 Sanitation Complaint . . . . . . . . 212-219-8090Abandoned Vehicles . . . . . . .212-219-5090 Animal Care and Control. . . . . 718-649-8600

Transportation and Vehicle InformationNYC Parking Violations General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-422-7800Department of Motor Vehicles Traffic Tickets (Moving Violations) . . . . . . . . . . . . . . 718-488-5710NYS Department of Motor Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-966-6155NYC Bus and Subway Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-330-1234LIRR Train Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-217-5477NYC Vehicle Tow-away Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212-788-7800

Local NumbersGlen Oaks Post Office . . . . . .718-347-4776 Social Security . . . . . . . . . . . . . . 800-772-1213Glen Oaks Library . . . . . . . . .718-831-8636 Glen Oaks Volunteer Ambulance 718-347-1600Community Board #13 . . . . . .718-464-9700 Queens District Attorney . . . . . . . 718-286-6000Elections . . . . . . . . . . . . . . . . .718-392-8989 Queens County Farm . . . . . . . . 718-347-FARMLong Island Jewish Hospital . .516-470-7000Congressman Gary Ackerman 718-423-2154 NYS Senator Frank Padavan . . . . 718-343-0255NYC Department of Education General Information . . . . . . . . . . . . . . . . . . . . . . . . . 718-935-3356Queens Borough President, Helen Marshall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-286-3000City Councilman David Weprin (District 23) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718-465-8202NYS Assemblyman Mark Weprin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-428-7900Assemblywoman Ann Margaret Carrozza . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718-321-1525