gladiator solutions for xperience may 23, 2018

© 2017 Jack Henry & Associates, Inc.®1© 2017 Jack Henry & Associates, Inc.®

Gladiator® Solutions for Xperience™

Ray Kline

Sales Engineering Manager

Gladiator Solutions

Jeanette Bertucci

Senior Sales Consultant

Gladiator Solutions

May 23, 2018

© 2017 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.

• Fully deploy Xperience for Jack Henry's banking

customers, including core and XP Teller by 12/31/2019

• XP Teller typically implemented after Xperience is

installed.

• In order for your FI to be fully rolled out by that date, you

should be installed by mid-2019

Xperience Objective


• Single Pain of Glass: Allows the user to see all their

apps in one view, rather than jumping from app to app.

• Single Sign-On (SSO): Allows access to JHA products

within the Xperience™ Framework with one sign-in

Exclusive Xperience Value


• Customized Views: Provides a more personalized and

customized view of Core and integrated complementary

solutions.

• Ease of Use - Offers intuitive navigation and simplifies

training. Streamlines workflow and creates a simple,

seamless experience for the Core end user.



• Persistent Storage: Centralized storage of user-specific

settings across the enterprise. Reduces dependence on

registering information on local desktop computers.

• Theming: One theme for all products and the ability to

modify at the user level



• Future Enhancements: Current and Future R&D dollars are being spent on enhancing Xperience and less on old UI/products/integrations. It’s the future of JHA.

• Integration with all JHA Xperience products: JHA Call Center, Synergy Document Imaging, Synapsys CRM, 4|Sight Item Imaging, OnBoard Platform, Core Teller, Work flow, etc.



• Tighter Integration: True on-the-glass integration

between JHA products. Provides convenient links to other

areas of the system and never reaches a “dead end.”

• Enterprise Wide Consistency: Provides a common

appearance and consistent usability across the entire

Core Director-based technology platform.



Xperience Server Infrastructure


1. Gladiator Hosting XP servers in HNS

– FI does not want to house or manage on premise XP servers

– No hardware or software purchase

– Gladiator provides Disaster Avoidance

Xperience Server Options


2. On Premise XP Server with Centurion CELR Backup

and VSR Recovery

– FI wants to implement the Xperience servers on premise

but does not have a full functioning secondary DR site.

– Customer purchases hardware, software

– Gladiator provides backup & restoration



3. On Premise Live and DR Servers

– Customer purchases hardware, software

– Customer provides backup and restoration



Gladiator® Hosting XP Servers in HNS

Option 1 – Gladiator® HNS


• Infrastructure as a Service (IaaS)

in JHA’s private cloud

• Disaster Avoidance

• Maximum Security & Agility

Gladiator® HNS


Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

YO

U M

AN

AG

E

ON PREMISES(IN HOUSE)

Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

YO

U M

AN

AG

E

MA

NA

GE

D B

Y P

RO

VID

ER

IaaS(i .e HNS)

Applications

Data

Runtime

Middleware

O/S

Virtualization

Servers

Storage

Networking

MA

NA

GE

D B

Y P

RO

VID

ER

SaaS(i .e Outlink)

IaaS Overview


Gladiator® HNS IaaS

• Hosted server IaaS in JHA’s private cloud

– VMWare Virtual Servers

– VMWare Virtual desktop client delivery

– Hardware and Microsoft SPLA licensing included

– Hardware and software maintenance eliminated

– Can include all JHA and third-party apps

– Seamless integration with JHA products


Consumption Computing Model


Risk Avoidance with HNS

✓ Minimize on premise hardware

✓ Transfer responsibilities to ProfitStars

✓ Focus IT on strategic initiatives


Branson, MO – Mountain Host Site

REDUNDANT POWERTwo separate electrical transmission feeds from different states

REDUNDANT COMMUNICATIONSMultiple levels of telecommunication and ISP resiliency

ROBUST HARDWAREConfigs to support business interruption or disaster avoidance scenarios

REPLICATIONFull data replication technology ensures complete recovery of services


Branson, MO – Mountain Host Site


HNS for XP only – QTY Virtual Servers

Small < 50 Users

1. DC

2. Firewall

3. XP Server

4. XP Database

All Other > 50 Users

1. DC

2. Firewall

3. XP Server

4. XP Server

5. XP Database

* Customer accepts associated risks with Small and Medium Options


HNS XP Small < 50 Users


HNS XP Large > 50 Users


• Not a big jump to a full HNS network

• If FI decides to move all in-house servers to HNS its

easy to accomplish because the HNS infrastructure and

Xperience application are already in place.

HNS (Hosted Network Solutions)


Hosted Network Solutions Benefits

Enhanced Business

Resiliency

Eliminate Large Capital

Outlays for Infrastructure

Solves the Issue of the

Inevitable System Upgrades

Eliminate Software and Hardware

Maintenance Expense

Business Agility Guaranteed Uptime

Access To The

Newest Technology

Enhanced Security IT Can Focus On

The Strategic Initiatives


CELR (Enterprise Level Recovery)

VSR (Virtual Server Recovery)

Option 2 –


• Recovery Time Objective (RTO) for DC & XP Servers?

• Recovery Point Objective (RPO)?

• Backup methods – Where is data going?

– Tape

• Onsite, offsite at another branch, off-site at vendor

– Hard Drive

• Onsite, offsite at another branch, off-site at vendor

– Virtualization

• Snapshots locally, another branch, offsite vault

Application Backup Strategies


• Where are you going to restore to?

– Tape – Hard Drive – Virtualization • A physical computer

• A computer room with the proper infrastructure, electrical, air

• Network connectivity

• Generators

• Matching configurations of equipment at both locations

Application Recovery Strategies


BU & Recovery ServicesC

riti

cali

ty L

evel

72 HRSMin HRS

Recovery Time Objective

8 HRS4 HRS

Continuous Availability

48 HRS24 HRS

Critical

Urgent

Important

Non-Essential

Virtualization

Tape Recovery


• CELR - Includes Centurion data center backup for the FIs

Live on premise Xperience servers and required

infrastructure servers only.

Enterprise Level Recovery


• VSR includes the spinning up virtual servers at the

Centurion data center from the CELR backups so that they

are available to FI during a disaster recovery event.

Virtual Server Recovery


Centurion Disaster Recovery Services

• Enterprise Level Recovery

(CELR)

– Electronic backup

• Onsite & Off-site in JHA Cloud

– Recovery of files

• Virtual Server Recovery

(VSR)

– Spinning up Virtual Servers in JHA

Cloud for Declared Disasters

– Customer servers are restored

exactly like they are in their

production environment

• Backup of FI’s Domain Controller and the 3 Xperience Servers


• FI can elect to add other network servers as desired

• Recovering physical servers take more time than recovering

virtual servers.

CELR & VSR


• CELR/VSR & jConnect

– Centurion recovery center has direct access to jConnect

– Including all core processing services

– Directly over the JHA GB communications back bone.

– This is also an advantage over an on - premise DR site

• If there is a regional outage for power, communications, or a major

weather event, the Live and DR site could both be knocked out of

service.

CELR & VSR


CELR & VSR Topology Overview


On Premise Hardware & Software to

Support Xperience Servers

Option 3 – On Premise


• Customer purchases hardware & software

• Servers located on FI premise – customer managed

• Customer provides backup and restoration

Xperience Servers On Premise


• On Premise Live and DR Servers

– A review and analysis is required of the capacity and technology

in place today for both the live and DR sites.

– Gladiator can assist your FI in evaluating your infrastructure

Xperience Servers On Premise


Xperience Servers On Premise Topology


Xperience Client Infrastructure


• Workstations: Assume the use of existing workstations already in place. Gladiator consultants will be happy to work through this as needed. Click on the following links below to go to the JHA client portal for Xperience server and workstation specifications.

• Xperience can run in VDI, RDS, of Thick PC topologies - The FI can choose to implement the Xperience client with VDI, RDS, or thick PCs. All PCs running Xperience thick, must meet the minimum specs for Xperience. – Standard Xperience - requires 2 processors and 6GB or Ram– Power users or tellers - requires 4 processors and 8 GB RAM. – RAM requirements will vary based on the number of applications Xperience is

launching.

Xperience Client Guidelines


• VDI (Virtual Desktops) - VDI can extend the life of existing PCs because

the VDI client requirements are much lower. The HNS solution standard

client delivery model leverages VDI Horizon View virtual desktops.

Gladiator recommends VDI for performance, security, efficiency, disaster

avoidance, ease of deployment, and ease of use.

• VDI ONLY - View Client Minimum Workstation Requirements: 1 Processor (x86-based processor with SSE2 extensions) 800MHz or higher, 2GB of RAM (Preferably 4), Windows 7, 8 or 10 operating system (32 or 64 bit) and 500MB of additional storage for the Horizon View application.

• Most current tablets and smartphones should be able to run, the Horizon View client app available for download from the app store.

Xperience Guidelines


• Timing – Where is your FI with hardware amortization for

the existing platform?

• If your FI has recently made a large capital investment in network hardware or licensing you most likely will not want to throw it out and switch gears to HNS.

Something to Consider


• When you look at cloud service providers, would you trust your

infrastructure to just anyone, or someone that has to meet the

same financial regulatory requirements as you do?

• Reduce the risk of IT compliance. We have to meet the same regulatory scrutiny as you, and we know our cloud services will pass the tests. General cloud service providers may not be prepared for the level of testing and scrutiny that is required.



• Disaster Avoidance – How would you recover your server

infrastructure in the event of a disaster at your bank’s operations

center? This would include a major event where the building is

unavailable or a minor event where you’ve only lost power.

• HNS allows our customers to significantly reduce the risk associated with on premise hardware. If a disaster occurs at the FI all their systems and data are safe in the JHA cloud. All you have to do is connect to us via VPN from where ever you relocate to or from your homes.



• Security – What is the security posture of your FI or other cloud

providers you may be looking at ? Would you trust your

infrastructure security to just anyone, or someone that has its

own nationally recognized security monitoring division?

• Reduce the risk of security breaches. Gladiator is a nationally recognized leading MSSP. We’ve been monitoring networks since 2004 and wrap all of our HNS services with our layered managed security services.



• IT Compliance – Does your FI struggle with IT Compliance?

• Hit the easy button for Compliance with HNS. All compliance documentation is easily accessed on our customer portal. When the regulators ask for various reports you can easily and quickly download the information to provide them. In addition our Account Management team assists our customers through out the audit process.



• What happens if you have a hardware server failure at 2am, on

the weekend, or on a holiday? Would you like to get away from all

the headaches associated with on premise hardware?

• Reduce the risk of hardware failure. Get off the hardware hamster wheel of constant care and feeding, OS patching, hardware upgrades, break/fix, etc. Let Gladiator take the risk of supporting the hardware away while the FI still has their own environment that they can manage as much or as little as they want to.



• How many IT support are on staff at your FI and what happens

when they are unavailable? Do you have significant turnover?

• Having the entire Gladiator team available to support your infrastructure protects you from one or two people leaving with all the knowledge. It also gives you access to high level senior engineers with all disciplines of IT, Security & Compliance certifications who are all well versed on JHA Apps.



How We Help Our Clients

INCREASEOperational Efficiencies

CONTROLIT Expenditures

MITIGATECybersecurity Risk

EMPOWERManagement Oversight

PROVIDEVisibility into Security & Controls

PROTECTYour Reputation


The JHA - Gladiator Advantage

We are JHA• Xperience Strike Team Internal integration

• Xperience Consulting Team integration

• Xperience Teller Certification (in process)

• Implementation & Support Experience

• Gladiator-JHA Customer support


The Gladiator Advantage

• Focused solely on the financial institutions

• Publicly traded, financially sound with the capital

– Commitment to continually invest in services

• Over 20 years experts in IT, security & compliance

• Comprehensive services portfolio

• State-of-the-art, top-tier data centers

• Disaster avoidance architecture

• Multi-Certified specialization

• Reduced vendors – create partnership

Gladiator®


JHA - Gladiator Resources

• Xperience Server Options White Paper

o Core Director Outlink

o SilverLake, 20/20, & Core Director In House

Xperience Client Portal Resources

Xperience Planning and FAQ Page

Xperience Server, Standard User, and Teller/Power User requirements

Xperience Teller Page

https://forclients.jackhenry.com/products-and-services/Core-Solution/XperienceFramework/Documents/XperienceInstallationRequirements_110617.pdf

https://forclients.jackhenry.com/products-and-services/Core-Solution/XperienceFramework/Documents/XperienceInstallationRequirements_110617.pdf

https://forclients.jackhenry.com/products-and-services/Retail-Delivery/Vertex-Teller-Automation-System/pages/documentation.aspx


Meeting FFIEC Risk Mitigation Expectations:

Where to Start ?

Stay Competitive & Mitigate Risk with Gladiator® Hosted Network Solutions™

Meet the Mountain #Branson

https://www.youtube.com/watch?v=UNKcs9cLwGA

https://www.youtube.com/watch?v=kFRQtOSGCNM


Meeting FFIEC Cybersecurity Expectations:

Where to Start ?

http://discover.profitstars.com/gladiatorcybersecurityawarenessknowledgecenterhome

http://discover.profitstars.com/gladiatorcybersecurityawarenessknowledgecenterhome

© 2017 Jack Henry & Associates, Inc.®56 © 2017 Jack Henry & Associates, Inc.®

.

Thanks!

Ray [email protected]

Jeanette [email protected]

Q & A