getting the most out of your contract workforce
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TRANSCRIPT
Randy Hatcher - President,
Getting the Most out of Your Contract Workforce
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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Leg
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Associa
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Rela
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Ven
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Seamless Team IntegrationSeamless Team Integration
The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
ProductivityProductivity
The Workforce Utopia
The Workforce Utopia
Information in this presentation is property of MAU Workforce Solutions
100
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HEA
DC
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JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Increased FocusIncreased Focus
Increased CapabilityIncreased Capability
Increased CapacityIncreased Capacity
Productivity
Productivity
Information in this presentation is property of MAU Workforce Solutions
ProductivityProductivity SafetySafety
The Workforce Utopia
The Workforce Utopia
Information in this presentation is property of MAU Workforce Solutions
Lagging IndicatorsLagging Indicators• No lost time or
recordables• Hours/Days since last injury
Safety
Safety
Health Insurance / Health Health Insurance / Health FairsFairs
Leading IndicatorsLeading Indicators• Identify Hazards• Correct Hazards• Improve the Process
Information in this presentation is property of MAU Workforce Solutions
ProductivityProductivity SafetySafety
The Workforce Utopia
The Workforce Utopia
Issue FreeIssue FreeInformation in this presentation is property of MAU Workforce Solutions
EmployerFTR
Employees
Two Way Communication
Issue FreeIssue Free
Information in this presentation is property of MAU Workforce Solutions
Six WaySix WayCommunicationCommunication
Staffing Employer
Client
Temporary Employee
Issue FreeIssue Free
Information in this presentation is property of MAU Workforce Solutions
ProductivityProductivity SafetySafety
Com
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C
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Ben
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The Workforce Utopia
The Workforce Utopia
Issue FreeIssue FreeInformation in this presentation is property of MAU Workforce Solutions
The Birth of a New Workforce © MAU Workforce Solutions
•Inefficiency and WasteInefficiency and Waste•Two Class SystemTwo Class System•Establish the PhilosophyEstablish the Philosophy•Set the Pay RateSet the Pay Rate
Compensation and Benefits
Compensation and Benefits
Information in this presentation is property of MAU Workforce Solutions
Temporary Employee•Turnover - 200-400%•Absenteeism - 35%•Quality/Waste - ?
Full Time Regular Employee •Turnover - 4%•Absenteeism - 2% •Quality/Waste - SAP
Inefficiency & WasteInefficiency & Waste
Compensation and Benefits
Compensation and Benefits
Information in this presentation is property of MAU Workforce Solutions
Two Class System
Two Class System
Compensation and Compensation and BenefitsBenefits
Compensation and Compensation and BenefitsBenefits
Temporary EmployeesTemporary Employees Comp tied to Bill Rate Merit Reviews Benefits
Vacation Holiday PTO Health Retirement
Full Time Regular Full Time Regular EmployeesEmployees
Market Based Compensation
Merit Reviews Benefits
Vacation Holiday PTO Health Retirement
Information in this presentation is property of MAU Workforce Solutions
Non-Core Jobs and Processes
Establish the Philosophy
Establish the Philosophy
Compensation and Compensation and BenefitsBenefits
Compensation and Compensation and BenefitsBenefits
Information in this presentation is property of MAU Workforce Solutions
Core and Non-Core Jobs
Establish the Philosophy
Establish the Philosophy
Compensation and Compensation and BenefitsBenefits
Compensation and Compensation and BenefitsBenefits
Information in this presentation is property of MAU Workforce Solutions
Set the Pay RateSet the Pay Rate
Compensation and Compensation and BenefitsBenefits
Compensation and Compensation and BenefitsBenefits
Temp Start Rate
FTR Start Rate
Migration Rate
$10 $12 20%
$10 $15 50%
$10 $18 80%
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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C
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&
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The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
Continuous ImprovementContinuous
Improvement
Information in this presentation is property of MAU Workforce Solutions
Associate Satisfaction
Associate Satisfaction
Continuous ImprovementContinuous
Improvement
Information in this presentation is property of MAU Workforce Solutions
Continuous ImprovementContinuous
ImprovementUnplanned Turnover
Unplanned Turnover
Information in this presentation is property of MAU Workforce Solutions
Continuous ImprovementContinuous
ImprovementSafetySafety
Information in this presentation is property of MAU Workforce Solutions
Continuous ImprovementContinuous
ImprovementOverall CSIOverall CSI
Information in this presentation is property of MAU Workforce Solutions
Continuous ImprovementContinuous
Improvement
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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C
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&
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Ben
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Pri
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The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
Pricing
Pricing
%/$ All Inclusive ModelPass
Partial
Pay Rate TBD TBD
FICA Fixed Fixed
SUTA Fixed Fixed
FUTA Fixed Fixed
Workers’ Comp Fixed Fixed
Overhead Fixed Fixed
Profit Fixed Fixed
Vacation Fixed As incurred
Holiday Fixed As incurred
Health Insurance Fixed As incurred
PTO Fixed As incurred
PPE Fixed As incurred
On-Site Mgmt Fixed As incurredInformation in this presentation is property of MAU Workforce Solutions
Transparent Pricing
Transparent Pricing
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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C
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Pri
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Leg
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Leg
al
The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
LegalLegal
Joint Employe
r“[Company] does not seek to escape liability … on the basis that it is not [contingent worker’s] employer. Nor would it appear that, under the circumstances presented here, such an argument would be persuasive.”
Porter v. Erie Foods, Intl., Inc., 576 F.3d 629 (7th Cir. 2009).
Information in this presentation is property of MAU Workforce Solutions
LegalLegal
Joint Employe
r
FMLAADA
Title VII
OSHA
Information in this presentation is property of MAU Workforce Solutions
LegalLegal
Joint Employe
r“Any contractual arrangement between a staffing firm and a client, however, does not alter their obligations under the ADA.”
EEOC Enforcement Guidance: Application of EEO Law to Contingent Workers Placed by Temporary Employment Agencies and Other Staffing Firms (1997)
www.mau.com/webinars
Information in this presentation is property of MAU Workforce Solutions
• Comp & Benefits
• Taxes • Worker’s Comp• Hire• Counsel• Terminate
LegalLegalHow does the Joint Employer Relationship
Arise?
The Staffing
Company
Employer
Roles & Responsibilities
• Supervise• Train• Direct activities • Control working conditions• Determine length of
assignment• Determine work hours
Information in this presentation is property of MAU Workforce Solutions
Make them feel like part of the teamInclude them in production, safety, and
quality meetings Give them job details, goals, and
directionsGive them basic work instructions and
trainingTreat them with equal respectVerify their daily time for accuracyDiscuss safety concerns and strategies
with themGive them timely performance feedbackEnsure that the staffing supplier offers
Employee Development/Quality Programs
Legal: Do ThisLegal: Do This
Information in this presentation is property of MAU Workforce Solutions
x Include them in “employee” meetings
x Counsel in a manner that is considered disciplinary
x Tell a temporary employee they are terminated
x Get involved in payroll issues other than verifying time
x Give permission to take time off, be late, or leave early
x Discuss pay, benefits, possibility of full-time employment
Legal: Don’t Do This
Legal: Don’t Do This
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
pen
sati
on
C
om
pen
sati
on
&
Ben
efi
ts&
Ben
efi
ts
Con
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uou
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Con
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uou
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Imp
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tIm
pro
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Pri
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Leg
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Leg
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Work
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’W
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’ C
om
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sati
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Com
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sati
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The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
Workers’ Compensation
Workers’ Compensation• Accidents
• Investigations• Reporting
• OSHA Compliance• OSHA Log
• Employee Care• Treatment• Return-to-Work
Staffing Provider Responsibility
Shared Responsibility
Client’sResponsibility
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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sati
on
C
om
pen
sati
on
&
Ben
efi
ts&
Ben
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ts
Con
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uou
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Con
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uou
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Imp
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tIm
pro
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Pri
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gP
ricin
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Leg
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Leg
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Work
ers
’W
ork
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’ C
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sati
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Com
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Associa
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Associa
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Rela
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sR
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The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
Associate Relations
Here’s Your #%$*! Christmas Card!
Information in this presentation is property of MAU Workforce Solutions
• On-Site Management • Onboarding & Training• Communication
Associate RelationsAssociate Relations
Information in this presentation is property of MAU Workforce Solutions
Associate RelationsAssociate RelationsCommunicationsCommunications
Reinforce Employer Status • Compensation and benefits • Policies• Programs and training
Emergency PreparednessWork SchedulesDistribution Channels
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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C
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sati
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&
Ben
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ts&
Ben
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Con
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Con
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Imp
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pro
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Pri
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Leg
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Leg
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Work
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’W
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’ C
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sati
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Com
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Associa
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Associa
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Rela
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Ven
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& S
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The Workforce Utopia
The Workforce Utopia
ProductivityProductivity
Information in this presentation is property of MAU Workforce Solutions
Scope Match Years in
Business References
Vendor Qualification & Selection
Vendor Qualification & Selection
Company A
Company A
Company B
Company B
Financial Status Culture
Information in this presentation is property of MAU Workforce Solutions
SafetySafety Issue FreeIssue Free
Com
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sati
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C
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sati
on
&
Ben
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ts&
Ben
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Con
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Con
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Imp
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Pri
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Leg
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Leg
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Work
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’W
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’ C
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Com
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Associa
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Associa
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Rela
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Q
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Seamless Seamless Team Team
IntegrationIntegration
The Workforce Utopia
The Workforce Utopia
ProductivityProductivityInformation in this presentation is property of MAU Workforce Solutions
Information in this presentation is property of MAU Workforce Solutions