getting people to listen
TRANSCRIPT
Ge#ng People to Listen
Mary Hall PLMW@PLDI16
June 14, 2016
Personal History
Early History Mother: math and computer literacy teacher Father: Journalist, writer Surrounded by: Books, news, puzzles, TRS-‐80
Undergraduate Years Why computer science? ApQtude test Undergrad degree: BA in CS+Math.Sci., Rice University Plan during college: CS + business school, engineering management Plan derailed: Algorithms class taught by Ken Kennedy Get a CS job? Seemed boring New plan: CS Masters degree
Mentors
Ken Kennedy PhD Advisor
Keith Cooper, Linda Torczon PhD CommiXee
PhD CS, Rice University, 1991
John Hennessy Monica Lam Research Scien?st, Stanford University, 1992-‐1995
Personal History, cont.
More Career Caltech, VisiQng Professor, 1995-‐1996 USC, Research Professor (CS) and Project Leader (USC/ISI), 1996-‐2008 University of Utah, Professor, since 2008
Daughters age 19 and 15 Jamie – Rice CS entering junior Jackie – entering 10th grade
Skeleton Crew FIRST Tech Challenge roboQcs team
Image credit: LinkedIn
CommunicaQon and Confidence are Related
Image credit: understandinginnovaQon.wordpress.com
Scenario 1: Brainstorming Session
I have an idea, but don’t want
to interrupt!
This is cool! Blah blah blah blah blah
That’s not a good idea. It will never work.
I’ve got to get control of this
meeQng!
Green is just thinking
outside the box. Red, what do you think?
Sugges&ons: Raise your hand Tell someone next to you, parQcularly if they are in charge Follow-‐up agerward in private or over email
• Cr
Scenario 2: Teleconference
Are you more comfortable with wri8en communica&on? Write a follow-‐up email/document from the mee&ng. Credit to Bobbi Manne, Career Workshop for Women and MinoriQes in Computer Architecture at MICRO’15.
• Teaching evaluaQon: which is more helpful? – This professor is the most boring lecturer ever!
– The lectures could be improved by working more examples on the board and engaging the class.
• Paper review: which is more helpful? – This paper describes a technique that is very old. – The underlying moQvaQon of this paper is interesQng, but here are some closely related citaQons that the authors missed: [1],[2], …
Scenario 3: EvaluaQon
Scenario 4: Handling Conflict Sledgehammer Rubber mallet
• Air grievances publicly • Rant to coworkers • Complain to someone’s supervisor
• Crying, shouQng, cussing, exaggeraQng, name calling …
Ok to show emo&on/passion if under control and done infrequently!
• Try talking privately first • SQck to facts, avoid aXribuQng blame or malicious intent
• Figure out what you want and ask for it!
• AnQcipate and explain a possibly contenQous posiQon
• Find your own way to communicate, what works for you – It doesn’t have to be the same as anyone else’s.
• Confidence backed up by competence – Try to find something unique to say: “We are each … unwilling to speak, unless we expect to say something that will amaze the whole room, and be handed down to posterity …” -‐-‐ Elizabeth Bennet
– Perhaps focus on the edge of your comfort zone. • Treat everyone with respect, always! – Assume that most people want to do the right thing.
Summary and General Advice