getting mobile with an edm joe hennessy motability operations
TRANSCRIPT
Getting Mobile with an EDM
Joe HennessyMotability Operations
Getting Mobile with an EDM
Agenda
The Scheme
Adaptations
WAVs and DFWs
What customers are saying
annual turnover of over
£1 billion
Dealer network
4,200
445,000 customer base
7% new car
sales annually in the UK
32 car manufacturers
assets worth over
£2.5 billion
Largest fleet operator in Europe
Head office in London
Motability at-a-glance
How the Scheme works
As a unique and very successful collaboration of the public and private sectors
Motability Scheme enables disabled people to use their government-funded mobility allowances to obtain a new car, powered wheelchair or scooter
The Scheme is directed and overseen by Motability, a registered charity, and administered on a contract basis by Motability Operations (for cars) and route2mobility (for wheelchairs and scooters).
What is offered, and to whom
1.8 million recipients of the Higher Rate Component of the
Disability Living Allowance or War Pensioners mobility
supplement
Contract hire and hire purchase schemes available
You don’t need to be a driver – 1/3 of customers don’t drive
Motability provides worry-free motoring for customers
New car every three years
Insurance
Servicing
Full breakdown assistance…and more
Paying for the car or wheelchair
Customers can exchange their allowance (£43.45 a week) for a car – 3,000 to choose from
This payment covers the full cost of over 200 cars
Choice of car can be extended by paying an advance payment from c. £50 - £8,000
Contract hire is chosen by over 95% of customers
Can also choose to purchase the car outright via our hire purchase Scheme
Just some of the many cars on the Scheme
Providing extra financial help
Motability (the charity) provides a range of grants from both its own Charitable Fund and the Governments` Specialised Vehicles Fund
Financial help to pay for suitable cars, adaptations or
driving lessons is available
Every year £10 million is awarded
The new deal on Adaptations
If they have additional requirements, Motability lease customers can choose from:
Popular adaptations, such as push-pull hand controls and
left-foot accelerators, at no additional cost
Many more extensive adaptations at affordable prices
A range of Wheelchair Adapted Vehicles (WAVs) at
highly competitive prices
Manufacturer-fitted adaptations, starting with Toyota
swivel seats, as an ordering option
An increased selection of automatic cars at affordable
levels, including more at nil advance payment
New Prices
WAVs and DFWs
WAV – Wheelchair Accessible Vehicle– This is a car or van that has been converted to carry
passengers that travel in their wheelchair
DFW – Drive From Wheelchair– This is a car or van that a person can drive without the need
to transfer from their wheelchair.– These can range from simple adaptations to heavily adapted
driving solutions
All are available on the Scheme.
WAVs and DFW progress on the Scheme
Dedicated drive from wheelchair section in Motability price guide
Improved affordability – some WAV’s £0 AP 20 WAVs less than £500 AP 10 drive from wheelchair vehicles in price
guide – from £2,533 for a Vexel Quovis Accessibility and wheelchair storage suitability
rating feature on the price list and online c2,500 WAV customers
What customers are saying
“Hopefully this will benefit a lot of people - I can think of at least two of my customers who are going to be over the moon about not having to pay for hand controls now.”
“This is fantastic news!” “Looks great to me! I have already ordered my car.” “Sorted! I phoned Motability who contacted the garage and arranged for a
left-foot accelerator free of charge.” “Very big pat on the back to Motability Operations, it’s nice to know they are
on our side when trying to make life tolerable..thank you.”
*Youreable –website giving information, products and services for disabled people
Youreable website*, Nov 06
Price comparisons
The table below is a summary of the savings that can be made, as much as £8,000, through the Motability Scheme over a 3-year period
(Get Motoring, RADAR 2006)
Dealers so accommodating
Very helpful & a pleasure to deal with
Nothing is too much trouble
Excellent service above and
beyond the call of duty
Fantastic service for the whole application process
Wouldn’t hesitate promoting Motability or the dealership
Customer care is outstanding
Can’t thank them enough for their time and care
Customer appreciation
97% of customers would recommend the Scheme
Customer satisfaction highest ever
Find out more
Motability online…www.motability.co.uk
Find a Dealer near you Latest car deals Fully searchable price list
– By price – By accessibility – By car type….– Car measurements reference
factsheet (Ricability) Information pack requests News and Scheme updates Information in nine additional
languages
APLLG National Charter & Motability
CHOICE3,000 models, available via 4,000 dealerships. Search online or in the
Motability Price Guide
COMFORTGreat value new cars and adaptations. Unique Suitability Ratings
available on more that 1,000 models.
CAPABILITYReliable transport with insurance, servicing, repairs and breakdown cover
included as part of the Contract Hire scheme. COSMESIS
Good looking modern cars and adaptations.
COMPETENCESpecialists in dealerships attend disability confidence training.
CARINGOne stop customer services department, available to help customers 5
days a week. In-house technical expertise. Our RAC – Motability Assist provides a tailored service for Motability customers
Questions?