Monday 20th July 2020

Getting back on track

Covid-19 & Beyond Networking Clinic

Please mute your sound and turn off

your camera Thank you

Housekeeping

• Please mute your sound and turn off your camera

• Please type questions in the chat area by clicking on the chat button to bring up the message box (please note everyone can see)

• We will be recording the session and if the quality is good, (with no misdemeanours), we will share the recording with you.

Welcome to our Clinic

today

Hosted by Caroline Constantine, Gill Twell and Ian Warren

Purpose

This series of clinics focuses on helping you to be ready to open in five days time!!

During the clinic today, we will focus on ‘getting back to basics’, providing a reminder of things you should have in place.

Today’s clinic is our last before the majority of your facilities re-open, so please use it as opportunity for to ask questions and share ideas and best practice.

Please email questions in advance of these clinics to info@rightdirections.co.uk

Using our operational experience including our health and safety knowledge, we have developed a Re-mobilisation Action Plan that may help your organisation and managers to ask themselves the right questions and implement appropriate action.

Please ask questions and please share any advice that you have.

We will be sharing the Q&A’s from each clinic

What are we going to cover

today?

What are we going to cover today?

• Newbies to the clinics, watch previous

presentations on You Tube

• What can re-open? - update

• Back to basics – last minute checks

• Questions, answers and best practice tips

• What’s next

• Clinic on Thursday 30 July

What can open? - update

From 25th July:

• Indoor gyms• Fitness and dance studios• Indoor sports venues and facilities• Indoor swimming pools• Indoor hot tubs, hydrotherapy pools, whirlpools and jacuzzis• Other activities including climbing facilities and trampoline

parks

From 1st August:

• Indoor ice skating rinks• Bowling alleys• Beauticians (close contact)

To Remain Closed:

• Saunas and steam rooms• Soft play• Spectator sports (paid for) and contact sports

Timescales in devolved administrations vary

Back to Basics – Are you ready?

Risk Assessment and Effective Controls

• Legal obligation to produce risk assessments to cover

the risk of viral spread

• All organisations with 5 employees or more must

produce written risk assessments

• All organisations with 50 or more employees in their

facility or across their group are strongly advised to

post these on their organisation’s website

• Ensure your control measures are achievable

Back to Basics – Are you ready?

Spacing – Social / Safe Distancing

• Occupancy levels calculated and defined – all areas

• Mitigation in place where 2m cannot be achieved

• Equipment and furniture moved / taken out of use

where necessary

• Areas taken out of use where social distancing is not

possible

• Activities not commencing where social distancing is

not possible

• One-way systems defined where appropriate

• Prominent signage in place

• Staff have been advised of social distancing

requirements

Back to Basics – Are you ready?

Sanitising

• Is the building ready? Does it look clean?

• Cleaning schedules in place, including touch points

• Sanitiser stations in place – walk the building to

confirm suitable locations

• Sanitiser / wipes in place for customer use

• Signage in place encouraging customer use

• Staff trained in new cleaning regime

• Staff are visible when cleaning (bibs/T-shirts) –

customer confidence

• Full team effort to clean between sessions

• Contracted services are resumed – sanitary/ nappy

bins and refuse collection

• Ongoing monitoring - be prepared to review as

you go

Back to Basics – Are you ready?

Signage and Information

• Is it all in place?

• Is it prominent enough?

• Walk the building and ensure staff walk the building

too

• Does it all make sense – review from customer

viewpoint

• Website updated with customer information

• Website is consistent with the signage and

information on site

• Covid-19 Secure notice displayed

• All other non-Covid-19 signage is in place and

appropriate

Back to Basics – Are you ready?

Smiling

• Staff training / return to work inductions completed

• Individual consultations have taken place

• Booking systems and apps ready to go, including recording

method for NHS Test and Trace

• Arrangements made for when things go wrong (queues at

reception, expired cards, booking issues etc.)

• Dedicated resource allocated if necessary to answer phones

• Dedicated resource allocated if necessary to deal with web

enquiries and emails

• Staff briefed and able to deal with issues, questions and non

adherence to control measures

• Staff are empowered to hold each other to account

• Managers lead by example and ensure complacency

doesn’t set in

• Management team / senior team presence

Back to Basics – Are you ready?

Other Considerations

• Looking after staff:• Checking in with staff still furloughed• Regular check in meetings with staff working on site

and working from home

• Technical and maintenance:• Ventilation rates • Plant up and running• Statutory compliance up-to-date• Legionella checks / sampling completed• Pools ready with clear microbiological test results,

features run and tested• Remote monitoring systems re-commissioned

• Alarm checks carried out• Battery operated equipment functioning, charged

and tested, including AEDs, alarm systems, card payment machines, radios etc.

• Be prepared for local lockdowns and local specific controls

• Review our previous clinics!

Back to Basics – Are you ready?

Other Considerations

• Be innovative and share best practice:

• Be accurate and careful:

Back to Basics – Are you ready?

The First Few Days….

• Under promise and over deliver!

• Continual monitoring throughout the day

• Get involved in all areas

• Be prepared to change things as you go

• Be positive and praise good behaviour

• De-brief with all the team at the end of the day

• Review what’s gone well and not so well and change

things if required

• Review your risk assessments

• Keep smiling!

Right Directions updates -

Training

Covid-19 Awareness Course for the Leisure Industry

• Now live - over 3000 individuals have completed the training to date

• Price - Right Directions Clients: £1pp and Non-Right Directions Clients: £2.50pp

• To register click here or click on the link on our Covid-19 page on our website (check spam if you don’t get the link – email training@rightdirections.co.uk )

Benefits of the Course for the organisation:

• Gives the organisation and customers confidence that the staff have been trained

• Certificated competency

• Very cost effective

• Time saving and can be completed when staff are on furlough

Right Directions updates -

Training

NEW COURSE – Launching this week in partnership with the Welsh Sports Association

Covid-19 Awareness Course for the Sport and Recreation sector.

• Price - Right Directions Clients / WSA members: £2pp and Non-Right Directions Clients/ Non WSA members: £4pp

• To register click here or click on the link on our Covid-19 page on our website (check spam if you don’t get the link – email training@rightdirections.co.uk )

Benefits of the Course:

• Gives clubs, coaches, and participants confidence that those involved in sport and recreation have been trained

• Certificated competency

• Very cost effective

• Time saving and can be completed at a time suited to each individual

Right Directions partner with Tillr

Right Directions have partnered with Tillr to produce ‘Fit for business’, the sports and leisure industry's new accreditation, that gives staff and visitors confidence when entering facilities

It is a comprehensive self-assessment that can be completed in any sports and leisure facility - it allows you to internally and confidentially assess your facilities position, be given recommendations on how to improve, take action and then apply for your accreditation.

As the technology partner to Right Directions, the assessment templates will be hosted on Tillr's online platform, providing instant online access on any device.

For further information see here

Questions and Best

Practice Tips

Over to you – your Q&As

Questions received

• Question:

Can I open our spa pool on 25th July?

• Response:

Yes you can, but you may want to consider if it is economically or practically viable to open. It must be done safely and in accordance with social distancing guidelines. PWTAG have issued comprehensive guidelines and checklists for re-opening spas – click here.

• Question:

What are your views on members using towels in the gym?

• Response:

Ukactive state “Towels/’sweat towels’ will not be taken onto the gym floor/into the studio” in their guidance –click here. If you are going to permit them, we recommend you advise members they are to keep them on their person and not use them to sit on or wipe down equipment.

Questions received

• Question:

Is it okay to use floor fans in the gym and studio?

• Response:

Yes, provided you aren’t using them as a substitute for optimum ventilation/fresh air. If you have good sufficient fresh air, the fans, strategically placed, may help ensure it is circulated in the area.

• Question:

Do you think it would be wise to invite the EHO in before we open?

• Response:

There is no harm in asking, but we suspect they will be busy. They should take a proportionate approach to supporting businesses to be Covid-19 Secure, but can take enforcement action too.

Questions received

• Question:

If a class / session is outdoors, can it be more than 6 people?

• Response:

You are now permitted to run classes for up to 30 people (including the instructor). You will need to ensure a ‘delivery plan’ is developed for each class.

Team sports for up to 30 people can take place in accordance with the relevant NGB guidance.

CIMSPA have provided an update – click here

• Question:

We’ve got a small, outdoor playground. Can this be opened?

• Response:

Yes it can, as long as risk assessments have been conducted and you follow the guidance on managing playgrounds and outdoor gyms – click here

Questions received

• Question:

I’m still confused as to whether we should be using 3m2 as suggested by the government, or 6m2 as suggested by Swim England when calculating bather loads. What should we do?

• Response:

Whilst Swim England have acknowledged the 3m2 in the government guidance, they suggest this is a starting point. You will need to risk assess your pool(s) and sessions.

In their Guidance for Operators, Swim England recommend minimum m2 per bather to achieve social distancing for various sessions. See here

• Question:

Can we use vending machines and arcade machines?

• Response:

Yes, but ensure they are kept clean (provide sanitiser) and encourage cashless payment

Questions received

• Question:

Can you provide clarification on air circulation in rooms?

• Response:

You need to optimise ventilation:

− Maximum occupancy limited to provide a minimum of

100sqft (9.29m2) per person

− Increasing ventilation rate (providing 100% fresh air)

with fans running and operating it 24 hours a day

− Checking whether ventilation systems need adjusting

to ensure at least 20l/s/p

− Opening doors and windows frequently

• Note: the 100sqft (per person) relates to ventilation in

the facility overall; 2m social distancing must still be

considered – capacity will be the lowest number

• Check with your HVAC engineer if unsure

• Rooms with no ventilation should not be used

Questions received

• Question:

Can you provide clarification on air circulation in swimming pools?

• Response:

Swim England state:

“The air circulation systems within pool halls are

designed to undertake at least four complete air

changes every hour. Alongside this addition of fresh

air our pool hall air circulation systems are

designed to remove the air above the surface,

which in turn should assist in removing airborne

transmission of viruses.”

There is further, more detailed guidance in their

Guidance for Operators - see here

Questions received

• Question:

Why do foam pits have to be closed and are both trampolines & climbing walls above foam pits included in this?

• Response:

Our view is that foam pits would be really difficult to keep clean, in the same way as ball pools and soft play. If someone were infected, the pits could easily harbour the virus.

The government guidance doesn’t specifically say foam pits must be closed and we are not saying that either.

However, if you want to keep them open, you would need to conduct a risk assessment and consider how you are going to clean the foam between each user.

Please bear in mind that the government guidance states:

“the only means of minimising contact transmission is cleaning of equipment after every user”

Frequently Asked

Questions

• Please note that many others are publishing frequently asked questions, including the UK government, Sport England, Swim England and other National Governing Bodies

• Review websites frequently and/or subscribe to updates to keep informed

Good Luck!

• For those of you opening your doors on Saturday, or in the near future…..

From all the team at Right Directions, we wish you the very best of luck with re-opening!!

• Don’t forget, we’re here to support you if you need us!

• We look forward to hearing how it goes!

• Come back and speak to us at our last Covid 19 clinic on Thursday 30 July!

What next…

• Please, if you haven’t booked onto our next clinic on 30th

July, grab a slot now – click on the booking form link below to book your place

• Covid- 19 Clinic Booking Form

• We are still here to help, please let us know and we can support you with:

• Writing risk assessments (virtual / on site)

• Writing your response plan / mobilisation reopening checklist

• Pre-opening inspection audits / support days

• Post opening inspection audits / support days

• Reviewing your procedures to include Covid-19

Thank you –we hope that

youfound the

clinics useful before

opening

• Please email any questions that you wanted to ask but didn’t to: info@rightdirections.co.uk

• The recording will be shared with you if the quality and content is good enough

• Please send us your questions for our last clinic on the Thursday 30 July

• Please click here to leave feedback

Useful websites • Government UK Guidance for employees, employers and businesses here

• UK Government/Public Health England Advice here

• NHS Advice here

• Health Protection Scotland Advice here

• Public Health Wales Guidance here

• Public Health England Useful Resources here

• Guidance on Expectant Mothers here

• Guidance on Cleaning and Disinfecting, including contaminated areas here

• HSE: Latest Information and Advice here

• CIPD Advice here

• IOSH Guidance here

• Pool Water Treatment and Advisory Group (PWTAG) Advice here

• The RCUK and RLSS UK guidance on teaching and performing CPR can

be sourced at: here

• Ofqual recognised Awarding Organisation, manikin hygiene information here