Call 01283 494496 www.burton-college.ac.uk

Lichfield Street, Burton upon Trent, Staffordshire, DE14 3RL.

Get Organised in the Office

Improve office procedures through better time management,planning, organisation and control.

Benefits

On completing the course, candidates will be able to:

• Increase productivity, raise morale and reduce levels of stressby getting organised and managing time effectively.

• Make life easier for themselves and those around them.

• Control their time to make sure they complete tasks andachieve objectives.

Who Should Attend?

All those who work in offices and who need to meet tightdeadlines using efficient procedures.

Course Details

• Setting goals and priorities.

• Listening tasks to achieve your goals.

• Putting things first.

• Organising your workplace.

• Planning projects.

• Meeting deadlines.

• Eliminating time wasters.

• Reducing paperwork.

• Handling information.

• Reading faster.

• Professional telephone behaviour.

• Listening and questioning skill.

• Best practice for using office technology.

Entry Requirements

None.

Course Length

One day.

Price

£99.

Taking Minutes

Learn the skills to accurately record information and actionsfrom meetings.

Benefits

On completing the course, candidates will be able to:

• Write excellent minutes by learning the characteristics ofsuccessful minute taking.

• How the minute taker and chair should work together.

• Enhance clarity by improving the agenda and meeting minutes.

Who Should Attend?

Those required to take factual records of meetings.

Course Details

• Understand the meeting - understand the purpose anddifferent types of meetings and the needs of the meeting participants.

• Learn the various types of minutes and writing stylesavailable - know what to avoid.

• Be aware of the best ways for chair and minute taker towork together - know who does what before, during andafter the meeting.

• Using the agenda - good practice for writing and using the agenda.

• Best practice in taking minutes - the skills involved, knowhow to be selective and how to sort information effectively,taking notes in a manageable format, discover differentformats for note taking, share tips with colleagues, focus onlistening, minute taking practice.

• Writing up - developing the right tone and using professional language, overcoming the passive voice, rewritebadly written minutes, modern layout of minutes, structureand clarity.

Entry Requirements

None.

Course Length

One day.

Price

£99.

SHORT AND ONE DAY COURSESSECRETARIAL SUPPORT

For bookings and enquiries call 01283 494496www.burton-college.ac.uk