get connected with central desktop - may 2012
DESCRIPTION
Wondering where to go next with Central Desktop? Want to learn how others are innovating with Central Desktop? Great – because we have answers! Come to our next monthly webinar to interact with users like you. In each session, we chat about collaboration, answer your questions and highlight some things you may not know about using Central Desktop. Most importantly, we give you the opportunity to discuss innovative usage with other customers. Ever wondered how to automatically capture the knowledge that’s in your employees’ heads, share it with the rest of the team and use it to increase responsiveness and innovation? That’s the art and science of knowledge management, and this month’s Get Connected webinar lets us all learn from an expert who has literally written the book on knowledge management. Carl Frappaolo discussed knowledge-management principles and how he uses workspace search, workspace properties and other features of Central Desktop’s SocialBridge to index his company’s collective knowledge. This is a can’t-miss webinar for creative agencies, consulting firms and professional-services organizations, where the difference between success and failure lies in knowing what you’ve done in the past and how to apply that knowledge to today’s and tomorrow’s challenges.TRANSCRIPT
Get Connected Customer Spotlight: Carl Frappaolo May 8, 2012
©2012 Central Desktop
Who are these people?
Alan Bush
• Implementa8on Team • Central Desktop • Former Central Desktop user
Susan Fujiki
• Implementa8on Team • Central Desktop • CD’s first Aussie employee
©2012 Central Desktop
YOU?
©2012 Central Desktop
Agenda
• Interview with Carl Frappaolo • Q&A • Community conversa8on
©2012 Central Desktop
What are these calls all about?
• Vibrant, ac)ve user community • Conversa8ons
• Highlight: Central Desktop and specific customer(s) • Informal dialogue: between all customers
©2012 Central Desktop
What these calls are NOT
• Not a sales pitch. We won’t try to sell you on addi8onal services or upgrades.
• Not a forum for feature requests. Use the Ideasphere
©2012 Central Desktop
“I have a question”
• If you have a ques8on, ask it in the ques8on box.
• I will answer ques8ons aTer the best prac8ces.
• We will also have an open discussion session aTer the best prac8ce session.
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
Knowledge Management is the leveraging of collective knowledge to increase responsiveness and innovation.
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
Is knowledge management important for only for large organizations, or can every organization benefit from a knowledge management policy?
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
Social Impact Consultants
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
©2012 Central Desktop
Carl Frappaolo Knowledge Management Insights with
Let’s be…
©2012 Central Desktop
Knowledge Management By
Carl Frappaolo “If you're interested in knowledge management (KM) start here. Frappaolo synthesizes in one concise and easy to read pocket book just about everything you need to know about KM.”
Available on Amazon.com
©2012 Central Desktop
COMMUNITY CONVERSATIONS
Thoughts? Tips? Tricks?
©2012 Central Desktop
Next meeting
• We want your submissions • Have an idea? We’d love to showcase it!
©2012 Central Desktop
CD Marketing Candi Anita
Carl Frappaolo
CD Implementation Services Team
You, our customers!
©2012 Central Desktop
Contact us
Client Services 626.689.4420 [email protected]
Alan Bush 210.767.3101 [email protected] @alanbush
Susan Fujiki 626.381.9362 [email protected] @seburrows
Carl Frappaolo [email protected]
We don’t bite!