general information...meals and drinks, organised sports, activities, kids club and entertainment....
TRANSCRIPT
GENERAL INFORMATION
Thank you for your interest in Club Med. We
are excited to share this booklet with you
which is designed to give you an insight into
the professional lifestyle of working for Club
Med as one of our GOs (Gracious Organisers)
at our multi award winning resort in Japan.
Working for Club Med is a unique experience
and definitely a lifestyle change where you
will discover a company that strives for
excellence in delivering incomparable
experiences to all of our GMs, GOs and GEs.
Club Med’s strategy is based on a clear vision:
to be the worldwide specialist of all inclusive,
upscale, friendly and multicultural holidays.
Check out this video
https://www.youtube.com/watch?v=c30
rwCMZzrA
Introduction
Club Med History
Since 1950, Club Med has been creating happiness
and inventing new ways to share it with our GMs
(Gracious Members) our guests, GOs (Gracious
Organisers) and GEs (Gracious Employees). Club
Med has built a heritage of strong values: Pioneer,
Freedom, Kindness, Multicultural & Responsibility.
With over 60 villages across 5 continents and with
the GOs representing over one hundred nationalities
speaking over 30 languages, Club Med continues to
emphasise its multicultural aspect.
The Club Med villages are located in the world’s
most beautiful locations and offer an all inclusive
package – airport transfers, accommodation, all
meals and drinks, organised sports, activities, kids
club and entertainment. This desirable holiday
experience attracts families, singles and couples. It is
also a popular option for corporate and incentive
groups and small to large scale events.
In 2002, Club Med moved towards a strong
upscale strategy whilst still preserving the key
elements of the unique holiday experience – GO
and GM interaction and the abundance offering
of sports and entertainment. Many villages have
been renovated or plan to be and as of today,
over 80% of the villages are rated as 4 and 5
Trident.
Club Med has definitely found the key to
a place where
“Happiness means the World”
The Resort of Hokkaido
After an exhausting day on the slopes, guests can
enjoy a treatment at the brand new spa, unwind
in a searing sauna, enjoy a Canadian bath or have
a traditional Japanese outdoor hot ofuro while
admiring the snow covered slopes. The resort also
offers nightly entertainment - live band, billiards,
a piano and midnight bar. For the non-skiers,
there is also a choice of leisurely day pursuits
including nature walks, snow-shoeing and
excursions to nearby hot springs.
.
Club Med Hokkaido, on the island of Hokkaido is a
popular destination with both Japanese and foreign
guests due to the lessons offered in English and ski in
ski out accommodation which are rarities in Japan.
The slopes offer exceptional powder skiing across
several mountain chains and clear winter weather
with high sunshine. All ability levels are catered for
on mountains between 400 and 1,060 metres and for
those who need to be put through their paces, Club
Med offers an all inclusive ski school.
Hokkaido is one of 3 ski villages in Asia. We also have
an amazing property at Yabuli China and this year
will be opening a brand new resort of Beidahu China
which is located in Jilin Province.
Club Med Hokkaido
Benefits & Opportunities for working at Club Med
Club Med is one of the biggest resort organisations employing over 20,000 GOs in all our resorts and corporate
offices throughout the world. Some of the benefits and opportunities of working for such a diverse and successful
company is:
The opportunity to interact and work within a
diverse and multicultural environment meeting
GOs from all around the world
The possibility of being offered a position in
another resort on completion of your contract
Full access to all of the resort facilities and
activities
Our Club Med University makes it possible for
GOs to advance toward management posts by
planning training programs that are both
practical and theoretical
Staff discounts on boutique retail (Club Med
collection items), selected excursions, spa and
family and friends discount in the resort
The opportunity to learn other languages
Expectations of being a GO
The job of a GO is a Club Med invention. It is unique in so many ways. The GO is the ambassador of the Club Med
Spirit and holder of the company’s 5 values – kindness, freedom, multiculturalism, pioneer & responsibility.
It is a combination of working professionalism and a way of life. They have a sense of superior service quality and
go above and beyond the expectations of the GMs (guests). Enthusiastic and smiling; they have a passion for life
and know how to communicate it to others.
Curious about others, they know how to build links and have the ability to adapt to the different personalities and
cultures that they encounter. The GOs are open to the world around them and respect the diversity of all
individuals. Their manners and refinement allow them to accompany the upscale move of Club Med and the
evolution of its clientele. When speaking with GM’s you must never discuss inappropriate aspects of your personal
life.
Club Med requires GOs presentation to be immaculate in both professional and convivial time to promote an upscale
resort environment. This includes the highest standard of personal hygiene, clean groomed facial hair, no visible
tattoos or body piercing including tongue rings, nose rings, eyebrow rings etc, a neat haircut, appropriate footwear
and clothing will be required at all times. Your evening wear must be smart casual and never display potentially
offensive words or images.
Once you have been selected to be part of the GO team you will experience double the pleasure as your job will
be divided into 2 main roles:
Convivial time
This is the time that you continue the Club Med spirit by
participating in the life of the village with our friendly GMs.
Convivial time can be participating or assisting in the nightly
entertainment, sporting events and ambiance of the village.
Welcoming our GMs to the village assisting in their complete
arrival and orientation of their stay.
Dining with our GMs for lunch or dinner.
Participating in nightly entertainment, team games and events
with the GMs at different locations throughout the village.
Helping other departments of the village when needed.
Participating in the “Crazy Signs”. These are special moments
where the GOs and GM’s come together to share in the
traditional Club Med dances.
http://www.youtube.com/watch?v=R0ojDqQ7RWE
All GOs are expected to be participating in village ambiance and
socialising with our GMs until midnight.
Each night at Club Med we have a different dress code. All the GOs
are expected to comply. Common themes include elegant, white
& black, all white, Jeans, Cappuccino, Red & black, sports
theme etc.
Professional time
Your set hours of work that you conduct on a daily basis in your
selected GO role i.e. Ski or Snowboard Instruction
You will be rostered up to 6 hours per day and your shifts will
usually change on a daily or weekly basis
Attending monthly GO meetings as well as department meetings.
This is the time that you are expected to be professional, sincere,
and flexible working alongside with your fellow GOs creating a
harmonious team spirit and delivering incomparable experiences
to our GMs.
A Typical Day as a Snowsports GO
As explained above, your day is divided
between professional and convivial time. This
is what makes Club Med unique. GMs are our
number one priority therefore it is important
that we participate in assuring that their
experience will be a memorable and
unforgettable holiday.
Please note that for most services hours will
vary from day to day and the convivial
activities will also be constantly changing.
Time Task Location
07.00 – 09.00am Breakfast at your own leisure
Main Restaurant
09.30 – 10.00am Preparation for your lesson
Instructors room
10.00 – 12.00pm Level 1 Ski Lesson Mountain
12.30 – 01.00pm Lunch with GMs Main Restaurant 02.00 – 04.00pm Level 1 Ski Lesson The Mountain
04.30 – 05.00pm Team meeting (weekly ) Conference room
05.00 – 06.30pm Break Main Restaurant 07.00 – 08.00pm Dinner with Gms Main Restaurant 08.30 – 09.30pm Club Med Entertainment Main Theatre
09.30 – 10.30pm Live Music at the bar Main Bar 10.30 – 12.00am Socialising with GMs Main Bar
Example of a Daily Roster
Your Club Med Package includes
Reimbursement of your international flight tickets from
your home to Japan upon successful completion of your
contract. (terms & conditions apply)
An additional 20 kilos excess luggage to bring your ski or
snowboard equipment.(terms & conditions apply)
A dormitory style room which is mostly twin or triple
share
3 meals a day in the main restaurant where you will be
required to participate in the ambiance of the resort by
dining with our GMs
A season ski pass
All of your nonalcoholic beverages will be provided
Staff and Ski/Snowboard uniform
Every GO employed by Club Med is covered with work
accident insurance during the period of your assignment.
(This does not include your day’s off)
Club Med holidays are sold to our GMs as an all inclusive package; we also offer an exciting Club Med package
to our GOs. Included in your package is:
Once your visa has been confirmed, you will be
expected to purchase your international flight
ticket
From your home to Japan. The 2 main airports
that you can fly into is Haneda or Chitose
international airport. From these airports, the
Tokyo office will organise your domestic flight
ticket or bus transfer to Club Med Hokkaido.
Club Med reimburses up to 20kg of excess
luggage for Ski or Snowboard GOs both to and
from Japan. This amount must be paid by you
at the airport and then will be reimbursed in the
village. Receipts must be kept.
Unfortunately if you resign from your position
or are dismissed your contract will be cancelled
and you will not be eligible for the
reimbursement of your international flight
tickets.
Travelling to Hokkaido
GO Rooms
All GO & GE accommodation is located at the dormitory which is a 3 min bus shuttle transfer from the resort.
Dormitory – outside of the resort
Twin share. You will have a single bed, desk, chair and closet.
You will also share bathroom facilities, one for males and one for females.
Sheets and towels will be provided and rooms are cleaned once a week.
Internet - Wi-Fi in dormitory lounge (ADSL)
Phone – there is paid phone available
GO laundry – 4 washing machines, Dryers and iron
Enjoying your day off
Club Med GOs receive 1 day off per week. There are many things that a GO can do on their day of both in and out of the resort, apart from spending time skiing and snowboarding on the mountain of course! Here are a few ideas on how GOs spend their days off. (https://www.youtube.com/watch?v=FCVrQTVH-Y4&feature=youtu.be)
Enjoying one of the many Club Med excursions on offer at discounted rates
Enjoying the facilities the resort has to offer including the gym, heated indoor pool, sauna, Jacuzzi, heated outdoor baths, traditional Japanese baths, table tennis, cooking lessons and dance lessons for free
Receive a well deserved Spa treatment at discounted rates
Go snowshoeing in the gorgeous countryside through thick woodland to the frozen lake
Take the free shuttle to Shintoku station to do some shopping
Spend the day in the cities of Obihiro or Sapporo Japan
Frequently Asked Questions
1) Am I eligible? For sponsorship, you must hold an instructor qualification and have a minimum of 36 months experience being an instructor, with the appropriate work certificates for evidence. Otherwise, please check your eligibility for a Japanese working holiday visa here: http://www.au.embjapan.go.jp/en/visa/visit_japan_workingholiday.html We are looking for experienced professional mature people who work extremely well in a team environment interacting with different cultures and nationalities. A positive attitude, sincerity and an engaging personality is also welcomed. 2) Am I covered for any excess luggage during my journey? Club Med reimburses Snowsports GOs for up to 20kg of excess baggage so you can bring your ski’s/board and boots. 3) Will I be covered by health and accident insurance while I am working in the village? Every GO will be covered 100% for any WORK related accidents. Club Med also advises to have your own personal insurance for your own benefit .
4) How many days off a week am I entitled to?
1 day off a week is given to each working GO. This day
may vary from week to week depending on village
occupancy and planning of your service.
5) What happens if I resign before completion of my
contract?
It’s important that all GOs commit to the whole
season. Unfortunately if you do resign you won’t be
reimbursed for your international flight tickets and
will be no longer hirable at Club Med.
6) What will I need to bring to Hokkaido?
Once your application has been successful. You will
receive a Welcome Letter from the Chief of Village
(General Manager) which will give you all the
information on what you need to pack in preparation
for your season in Hokkaido. The Sydney team will
also assist you throughout the whole process to ensure
that the process is as smooth as possible
Thank You