Gavin Crutcher, PMP, PMI-ACP, SPC

14 Turnberry Lane Halifax, Nova Scotia, Canada B3M 4E5 (902) 455-3349 gavin.crutcher@gmail.com

Profile Over 15 years of IT industry experience in sectors that include financial services, automotive

logistics, and oilfield services 10+ years of progressive management experience from Team Lead to Director Provided services to local, Canadian, and international customers with co-located and distributed

teams Industry Management experience covers a wide range of activities such as operations, proposal

development, sales support, personnel management, and complete project lifecycle Project Management Institute certified as a Project Management Professional since February,

2008 Certified Scrum Master since October, 2012 PMI Agile Certified Professional since March, 2014 Certified as a SPC4 Scaled Agilist since August, 2016

Management ExperienceCGI, Halifax October 2015 – January 2017

Remote Device Management SystemsProject Manager responsible for managing multiple projects developing single page application business systems with a distributed team using AngularJS and .NET. Business applications accessed and controlled remote devices using a communication gateway being developed in .NET. Responsibilities included:

Managing scope and schedule. The projects were on a T&M basis so budget was driven by headcount

Management of requirements definition and technical design Coordination with client QA team Stakeholder management and communication Personnel management of CGI members at the client site

NTT DATA Canada (Formerly Keane), Halifax September 2000 – September 2015

Pason Systems Sept. 2011 – Sept. 2015Director responsible for the overall delivery of services on a 7.5M/year account. Key focus areas included continuously improving productivity and quality across multiple teams, ensuring customer satisfaction, resource management for up to 50+ people, and account financials against the annual operating plan. Development languages involved were primarily Java and Python in a Linux environment. Initiatives included:

Implemented a comprehensive employee engagement program which included rewards for improvement suggestions, team celebration lunches, monthly 1-1 meetings with all team members, building a project library of technical books, team training, innovation days and team building days. Result was an 8% decline in attrition, and an increase in customer satisfaction

Migration of project delivery from a waterfall SDLC to Agile using Scrum and Kanban. Agile teams were run both locally and distributed across geographies depending on the project skill requirements

Successfully negotiated with NTT DATA senior management to build a state-of-the-art Agile development environment. Worked closely with facilities management and contractors to complete the work

Page 1 of 4

Actively mentored team members with high management potential, including the Senior Manager who eventually took over this account

Implemented a monthly client dashboard to provide iterative updates between contract mandated quarterly management reviews

Participated in Pason product strategy sessions to plan annual priorities, and to update the multi-year product roadmap. Aligned NTT DATA team to match Pason priorities

Took initiative to prototype a concept allowing Pason to globally distribute one of their products. After the demonstration, Pason fully funded the project. The result of this project was a double-digit increase of sales for the International Business Unit

Another value add was re-platforming an old version of product software allowing the client to market a “lite” version of the client’s flagship product. The result of this project allowed Pason to economically re-enter a market segment that the company had mostly abandoned

Successfully concluded negotiation of several Statements of Work and Master Service Agreement extensions which included headcount expansions in the services provided

Pason Systems March 2009 – Sept. 2011Project Manager/Program Manager on multiple simultaneous projects responsible for developing new product functionality and enhancing existing products in a Java and Linux environment. Managed a multidisciplinary team composed of software developers, testers and technical leads. Accomplishments included:

Project to refresh the look and feel for the client’s flagship software product. Changes included bringing the UI up to modern UI standards, improving workflows and overall user experience, and non-functional architectural changes

Managed several projects to deliver client software products to key international markets. Changes included building customizations requested by the International Business Unit, integrating translated text into the application, and running field trials in target countries

Project to develop software for a new gas chromatograph hardware device. Changes included creation of real time graphs to show amounts of gasses encountered in drilling, analytics to provide drillers with critical indicators, and reporting functionality

Toyota Motor Sales(USA) March 2005 – Feb. 2009Project Manager responsible for 24/7 production support for the Vehicle Sales and Parts Distribution systems. Also responsible for managing maintenance and small enhancements in a mainframe environment. Operations took place using Toyota’s Total Quality Management system, and in a Capability Maturity Model Integration level 5 facility. One operational improvement initiative to improve parallel processing in the nightly batch run resulted in over 1 hour of time saving, allowing Toyota to leave its dealerships open for an extra 30 minutes daily. Client management estimated this had a $12M USD/year positive impact on revenue. Responsibilities included:

Daily, Weekly and Monthly reporting of performance against SLA targets 24/7 escalation point for production issues Planned and executed monthly releases for system maintenance and enhancements Managed workflow, team assignments and capacity between sites in Canada, India and the US Fostered career development of team members, managed project capacity, and managed

performance

Allmerica Financial Nov. 2003 – Jan. 2005Team Lead/Project Manager responsible for managing teams conducting 24/7 operational support for variable annuity systems. Responsibilities also included maintenance and enhancement of the client’s life insurance and variable annuity, three tiered client server systems. During this period server availability was improved from approximately 90% up time to over 99% up time. Significant improvements were also accomplished through database structure changes and query tuning. Responsibilities included:

Metrics gathering and reporting of performance against SLAs Problem management and presenting proposals to client management for permanent fixes Managed support and maintenance activities taking place in Halifax, India and the United States Managed enhancement development to address significant changes in the client’s business

Page 2 of 4

Managed changes to critical systems to make them compliant with Sarbanes-Oxley legislation

Page 3 of 4

Development Experience

NTT DATA Canada (Formerly Keane), Halifax

Developer/Team Lead – Fortune 100 Financial Corporation Nov. 2000 – Nov. 2003This project was focused on support, maintenance, and enhancements to a system developed in PowerBuilder, C, Java, and Oracle. Duties included business and systems analysis, systems documentation, effort estimation, solutions design, coding, and testing.

LGS Group Inc, Regina Branch March 1998 – Sept. 2000

IT Consultant – City of Regina Mar. 2000 – Sept. 2000This requirements analysis project was initiated by the City of Regina to determine the feasibility of combining several departmental call centers into a single point of access for City customers. Responsibilities on this project included:

Analysis of existing databases, workflows, and call center infrastructure Market scan of off-the-shelf packages Presentation of a final report to be used as the basis for planning subsequent phases of the

project

Developer – Viterra (formerly Sask. Wheat Pool) Mar. 1998 – Mar 2000Responsible for PowerBuilder and Oracle development activities on an enterprise grain handling system

Professional Certifications/ Affiliations

Scaled Agile SPC4 – August 2016

PMI Agile Certified Professional – March 2014

Scrum Alliance Certified Scrum Master – October 2012

PMI Project Management Professional – February 2008

ITIL V.3 Foundation Certification – September 2008

Project Management Institute – Nova Scotia – Member since February 2006

Education

Applied Information Technology Diploma Program Information Technology Institute. Halifax, NS.

Bachelors Degree Memorial University of Newfoundland. St. John’s NL.

Other

Returning guest speaker at St. Mary’s University IS Management classTopic: Industry Perspectives on IT Project Management

Page 4 of 4