Gauteng Provincial GovernmentAn SAP Perspective: Mobility

Enabled Public Service Transformation – mGovernment

Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets

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Within 15 minutes of waking up - 4 out of 5 smartphone owners are checking their phones - 80% REACH FOR THEIR PHONE BEFORE DOING ANYTHING ELSE!

Within the first 15 minutes of waking up, 4 out of 5 smartphone owners are checking their phones.

Among All Respondents

Among 18-24 year olds

79% reach for phone within 15 minutes of waking

62% reach for it immediately after waking

44% reach for it immediately & use as alarm clock

89% reach for phone within 15 minutes of waking

74% reach for it immediately after waking

54% reach for it immediately & use as alarm clock

“Essential to Our Lives”

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Global Perspectives

Leading when compared to a “Developed” Economy

On Par with “Developing” Economies

South Africa

USA

Brazil

Russia

India

China

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The Ambit of mGovernment (Citizen Touch Points)

Human Resource

Development and

Employment

Electricity and Water

Law and Legislation

Education

Safety, Security and

Justice

Benefits and Welfare

Roads and Transport

Citizen Economic

Development

Environmental

Healthcare

Identity and Immigration

Municipal Services

© 2013 SAP AG. All rights reserved. 5Confidential

The Province of the Future – Gauteng’s Vision

Our vision for the Province of The Future is a connected Province leveraging innovative technology to drive service excellence, new revenue opportunities, cut costs and improve quality of life for citizens, businesses and visitors

© 2013 SAP AG. All rights reserved. 6Confidential

Browser Based Point Solutions Platform Based

Works across multiple devices and platforms x x aRich integration with device features a a aLowers development costs x x aSpeeds development and deployment x x aSupports off-line operations a x aOptimizes, adapts to user workflows and needs

x x a

Supports dynamic IT demands x x aComprehensive management and security

x x a

Conclusion: A platform-based approach reduces TCO. Requirements for unique, non-core skillsets or “re-inventing the wheel” are eliminated

Cos

ts

Point Solutions

SAP Mobile Platform

Time

mGovernment Enablement Options

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Ease of use

Device choice

Apps and more apps

Security

Device Management and

Configuration

Development tools

TCO

Device and back-end diversity

Mobile App Lifecycle

Development

IT

Gov

ernm

ent

Ser

vice

s

mGovernment Point Solution Example

© 2013 SAP AG. All rights reserved. 8Confidential

CreateConnect

Anydata source

ConsumeAny mobile device

ControlDevice and server management and security

BlackBerry

iPhone

iPad

Windows

Windows Mobile

Mobile Platform

Android

Gov

ern

men

t S

ervi

ces

mGovernment Platform Solution Example

© 2013 SAP AG. All rights reserved. 9Confidential

“Building” iGauteng

Potential to Develop a Central “App” Store for Gauteng that includes

• A Collaboration Hub for Aspiring Mobile App Developers in Gauteng

• A Common Platform off which Standards and Methods can be employed

• A Common Market Place that could cross the Public/Private divide

© 2013 SAP AG. All rights reserved. 10Confidential

Mobility Framework - Execution Strategy

Strategy People Process Application Security Architecture

• Align with overall government strategy

• Business opportunities roadmap

• Mobile capabilities roadmap

• Mobile device management strategy

• Mobility Governance

• Roles and responsibilities definition

• Talent Management / Skills Optimization

• Recruiting

• Training

• Application Procurement / Development

• Deployment

• Quality control

• Architectural Governance

• Project Planning and Management

• Support

• Application Portfolio Management

• Mobile App Roadmap

• Mobile App Store

• User / Stakeholder Communities

• Usability / Functionality / Reliability

• Access Management

• Authentication

• Update Security Policies

• Assign Membership / Policies

• Track Assets

• Monitor / Track Security Violations

• Disable Lost / Stolen device

• Remote Kill / Lock

• Over The Air Application Updates

• Over The Air Client delivery

• Compliance Activity logging

• Styles of computing

• Device / platform standards

• Integration with enterprise systems

• Development tooling

• Device testing

• Frameworks

Thank You