gary wic ok city c2 er powerpoint 5 29 12final
DESCRIPTION
This was a presentation given at the C2ER annual conference -- In Transition, Recognizing Economic Turning Points.TRANSCRIPT
Responding to Data Needs
Understanding Data Users -- Customer-Oriented LMI Products
Thursday, June 7, 2012 ….. 2:00 – 2:30 pm
Understanding Data Users
• What is the WIC• Customer Consultation Study Group Report on
LMI Customers & Their Needs• LMI Meeting Customer Needs – Examples of
Projects/Products Outcomes Measurement Project Volume III
• Next Steps• WIC Web Resources (Customer Satisfaction
Made Easy, 2003 Document)
Workforce Information Council
• Introduced in 1999 after being created out of Section 309 of Workforce Investment Act
• First meeting held February 10-12, 1999• The Workforce Investment Act established this unique structure for Federal-State
cooperation in planning and overseeing the workforce information system. • The Secretary of Labor, through the Bureau of Labor Statistics, acts with other
Federal agencies and State employment statistics agency representatives elected by their peers.
• The Workforce Information Council currently includes representatives from the Bureau of Labor Statistics and participants from the Employment and Training Administration, and 10 state representatives. State members elected to represent 10 regions across the country
Workforce Information Council/WIC
• Works together to plan, guide and oversee the nationwide information system
• Federal Co-chair: Thomas Nardone, BLS• State Co-chair: Steve Saxton, CA• State members (10) elected by their peers and
federal members (10) selected by the Department of Labor Bureau of Labor Statistics and Employment & Training Administration
WIC Operation• BLS Members• ETA Participants• State Representatives from
10 Regions• Policy Councils for BLS 4
programs • Study Groups
– Technology– Customer Consultation
Customer Consultation Study GroupCharter
The Customer Consultation Study Group will assist the Workforce Information Council and state workforce information departments in developing and implementing methods for retrieving feedback from customers regarding the relevance, adequacy, and usability of available labor market information and the methods of delivering that information. This effort will support the States and the Council in their efforts to consult with users, as required under Section 309 of the Workforce Information Act, in a manner that can be consistently applied across the states. The Study Group will provide input and advice to states for collecting information on the degree to which existing labor market information is meeting or not meeting customer needs.
Customer Consultation Study GroupMembers
Andrew Condon – Connecticut Department of LaborGary Crossley – Workforce Information Council
Anthony Dais – Employment and Training AdministrationKeith Ewald – Ohio Department of Job and Family Services
Marlon Fletcher – California Employment Development DepartmentMissy Grimmett – Louisiana Workforce Commission
Warren May – Florida Department of Economic OpportunitySue Mukherjee – Pennsylvania Department of Labor and Industry
Rebecca Rust – Florida Department of Economic OpportunitySteve Saxton – California Employment Development Department
Carolyn Trip – Washington Employment Security DivisionFrank Waligorski –Bureau of Labor Statistics
Greg Weeks – Washington Employment Security DepartmentDon Wehbey – National Association of State Workforce Agencies
LMI Training Institute Project Team
• Ken Poole, [email protected]• Ron Kelly, [email protected]• Lauren Gilchrist, [email protected]
• Andrew Reamer, [email protected]
State LMI Customers
•Jobseekers and Students
•Businesses•Education
& Training Instructors and Counselors
Labor Market Actors & Advisers
•Workforce Development
•Economic Development
•Education•Researcher
s•Federal,
State, & Local Governments
•Internal Customers
Policymakers & Planners
•Media•Commerci
al Data Providers
Value-added Disseminators
What States Produce
Career Products
• Products that help jobseekers find jobs, determine skill or education requirements, find training opportunities, or match jobseekers to jobs
Economy Products
• Data, analysis, or studies about some focused aspect of the economy
Labor Market Products
• Data, analysis, or studies of broad labor market trends or outcomes
Delivery Mechanisms• GIS/Data Mapping• Grant Proposal Input• Grant Review• Interactive Web Tools• LMI Advisory/
Interpretation Consulting
• Newsletters/Updates
• Presentations• Press Releases• Special Data Runs• Special Topic Studies/
Surveys• User Training (including
e-learning)• Web Services
Current Feedback Mechanisms
• Lack of intentional, systematic methodology– Ad hoc
• Resource constraints affect feedback collection, including state technology policies
• Many states build strong relationships with key customer groups to overcome these challenges
• Where customer databases exist, they are not fully tapped as a decision making resource
Factors Affecting Agency Customer Orientation
• Agency structure—Where does LMI fall within the state bureaucracy?
• State policy orientation—How does LMI fit into the current agenda of state elected officials?
• Leadership—What are the priorities of the state’s LMI Director?
• Supplemental state funding for LMI products and services—At what level (if at all) does state government or external funding sources contribute to the LMI budget?
• Staff resources—What can an LMI agency accomplish given existing staff resources?
Jobs
eeke
rs/S
tude
nts
Chan
ge Jo
b
Iden
tify
Educ
ation
/Tra
inin
g N
eed
Mak
e Ca
reer
Cho
ice
Off
er C
aree
r Adv
ice
Seek
Job
Busi
ness
es
Dete
rmin
e Sk
ill Re
quire
men
ts
Recr
uit W
orke
rs
Sele
ct S
ite Lo
catio
n
Set W
age
Scal
e
Educ
ation
/Tra
inin
g Pr
ovid
ers
Desig
n Cu
rricu
lum
Dete
rmin
e Pr
ogra
m S
cale
Sche
dule
Tra
inin
g O
ffer
ings
Wor
kfor
ce D
evel
opm
ent
Acqu
ire E
xper
tise
in A
naly
zing
Data
Deve
lop
Job
Opp
ortu
nitie
s
Iden
tify
Educ
ation
al/T
rain
ing
Reso
urce
s
Mat
ch W
orke
rs to
Job
Opp
ortu
nitie
s
Und
erst
and
Econ
omic
Tren
ds
Und
erst
and
the
Capa
biliti
es o
f Job
seek
ers
Und
erst
and
Who
Is A
vaila
ble
for J
obs
Econ
omic
Dev
elop
men
t
Und
erst
and
Econ
omic
Tren
ds
Und
erst
and
the
Capa
biliti
es o
f Job
seek
ers
Und
erst
and
Who
Is A
vaila
ble
for J
obs
Educ
ation
Iden
tify
Educ
ation
al/T
rain
ing
Reso
urce
s
Mat
ch S
tude
nts t
o Jo
b O
ppor
tuni
ties
Und
erst
and
Econ
omic
Tren
ds
Rese
arch
ers
Und
erst
and
Econ
omic
Tren
ds
Und
erst
and
the
Capa
biliti
es o
f Job
seek
ers
Und
erst
and
Who
Is A
vaila
ble
for J
obs
Gov
ernm
ent A
genc
ies (
Fede
ral,
Stat
e, Lo
cal)
Iden
tify
Educ
ation
al/T
rain
ing
Reso
urce
s
Und
erst
and
Econ
omic
Tren
ds
Und
erst
and
the
Capa
biliti
es o
f Job
seek
ers
Und
erst
and
Who
Is A
vaila
ble
for J
obs
Med
ia
Diss
emin
ate
Data
to C
asua
l Use
rs a
nd th
e Ge
nera
l Pub
lic
Repo
rt o
n Ec
onom
ic Tr
ends
Com
mer
cial
Dat
a Pr
ovid
ers
Pack
age
Data
to Im
prov
e Ac
cess
and
Und
erst
andi
ng
Career X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X XCareer Guide X X X XIndustry and Occupation Profiles X X X X X X X X X XJob Matching System/Job Sources X X X X X X XJob/Occupation Outlook X X X X X X X X X XJobseeker LMI Training X XKey Occupation Requirements X XProjections (by Occupation, Skill, Geography, etc.) X X X X X XReal-time Data (Job Postings) X XResource Guides X XTarget/In-Demand Occupations X X X X X X X X X X X XTeachers' Guides/Career Guides X XTraining Inventory X X XTraining Provider Certification X X X X X XTransferrable Skill/Competency Model Studies X X X X X X X X
Economy X X X X X X X X X X X X X X X XCommunity/Regional Economic Profiles X X X X X X X XConsumer Price Index X XEconomic Analysis X X X X X X X X X XEconomic Impact Analysis X X X X X X X XIndustry Analysis X XIndustry and Occupation Profiles X X X X X X X X X XIndustry/Cluster Studies X X X X X X X X X XProjections (by Occupation, Skill, Geography, etc.) X X X X X XRegion/County/Community Profiles X X
Labor Market X X X X X X X X X X X X X X X X X X X X X X X X X X XJob Vacancy Surveys X XLabor Demographics X X X X X XLabor Market/Commuting Studies X X X X X X X XLabor Supply and Demographic Studies X X X X X X X XLegislative Analysis/Data Support X XPotential Applicant Pool Analysis X X X X X X X XProjections (by Occupation, Skill, Geography, etc.) X X X X X XReal-time Data (Statistics) X X X X X X X X X XUnemployment Insurance Claimants Report X X X X X X X X X XWage and Benefit Studies X X X X X X X X X X X X XWage Data X X X X X X
Customers / Actions Influenced by LMI
Labor Market Actors Policymakers / PlannersValue Added
Disseminators
Pro
duct
s
Mapped Customer &
Product Typology
Recommendations: System1. Prepare a policy statement that explicitly supports the role that state LMI
agencies must play in enhancing their customer consultation efforts.2. Develop and maintain a website cataloguing state product offerings. 3. Monitor and provide feedback on state customer consultation efforts and
engage states in determining their progress in implementing the “Recommendations to State LMI Agencies” in this report.
4. Maintain a research agenda that helps states implement new products and services.
5. Develop a state peer to peer communication strategy. ‐ ‐6. Encourage a consortium approach for implementation. 7. Encourage ETA to include the activities outlined in “Recommendations to
State LMI Agencies” as requirements or deliverables for Program Year 2012 Workforce Information Grants to states.
Recommendations: States
1. Map the relationship between LMI customers and LMI products.
2. Refocus product offerings to reflect these customer priorities.
3. Collect data on customer satisfaction that focuses on how well products offered meet targeted customer needs.
4. Investigate alternative outreach mechanisms mapped to clearly identified modes of information gathering by customer type.
Other Customer Activities
• Meeting Customer Needs– Collection of over 85 LMI projects/products from 21 states
• Helping States Self Assess their LMI products to customer needs• Continued Production of LMI Level of Demand
– Each Year Summarizes State LMI products for the prior calendar year • Study Group Projects for Current Year
– Customer Satisfaction Measurement of Web Delivery Best Practices– Using Technology to Meet Customer Needs
• Ongoing Efforts by Study Groups to Serve Customers Better
WIC Web Site
• www.workforceinfocouncil.org
• About the Council, Background• Reading Room, Special Reports• WIC Meetings and Meeting Notes• Policy Councils, Members & Meeting Notes• List of LMI Directors and LMI Calendar• Workgroups, Green Jobs, Technology, etc.• Links to Other Information and Web Sites
Special Projects
• Customer Consultation Study Group, research on LMI customers and customer best practices
• Technology Study Group, LMI Technology Forum and work with Analyst Resource Committee to improve data delivery
• Reports on state LMI products – Making a Difference (2008), Matters (2010), and new one Meeting Customer Needs (2012)
• Green Jobs Dialog to discuss State Research on surveys (meeting held in July with final report in October of 2009)
• Various work groups over the years – Secretary’s Plan, Funding Allocation, Conference Planning, etc.
• LMI Level of Demand Annual Report showing Nationwide LMI Delivery
Workforce Information Council
Phone (843) 425-4121
Gary [email protected]
www.workforceinfocouncil.org
Questions?