g7 tech solutions corporate profile

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1 G7 Tech Solutions Pvt Ltd © 2013 G7 Tech Solutions. All Rights reserved

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  • 1. G7 Tech Solutions Pvt Ltd 2013 G7 Tech Solutions. All Rights reserved 1

2. About G7 Tech Solutions Pvt LtdFounded in 2008Over 150+ consultantsHead quartered at BangaloreOperational presence in Karnataka 2013 G7 Tech Solutions. All Rights reserved 2 3. Brief about G7 Tech SolutionsG7 Tech Solutions, part of G7 Group of companies, is a niche global ITSolutions and ITES Company with a distinction of providing innovative ITsolutions and services across the entire business value chain in: EnterpriseSolutions , BPO/KPO Services, E-commerce, Web services, IMA Services andSaaS based on-demand offerings such as HRMS, Lead Management system.G7 Tech Solutions advise, consult, implement, and support using Industryproven methodologies giving benefits on their Return on Investment tocustomers, to derive advantages to improve lead times across various businessprocesses in manufacturing, retail, IT & ITES and Infrastructure ManagementServices (IMS) in Emerging Markets and Mature Markets. We have a provenrecord of achieving customer success in these specific industry verticals 2013 G7 Tech Solutions. All Rights reserved 3 4. Advantages Efficiency in Operations & Effectiveness in Results Professional Contact Centre Operations Technology edge Efficient IMS team for desktop/server management IVRS, Auto dialer, Auto Call Distributor, Call Recording Integrated Phone / SMS / Email / Web Chat Services In-house CRM Superior Infrastructure to match MNCs Effective Relationship Management Continuous innovation Flexibility and dynamism to accommodate needs 2013 G7 Tech Solutions. All Rights reserved 4 5. Our Technology InfrastructureTechnologyIT Infrastructure Security Controls 24X7 Scalable Capacity 100% power backup Defined policies and procedures Robust Communication Dedicated data centeradhering toInfrastructure (CISCO) with: 12000 sq ft international facility ISO 27001:2005 Digital EPABX and VoIP Robust network communication ISO 9001:2008 Individual digital extensions Scalable network architecture Policy driven system and datafor Executivesand systemssecurity controls Complete IVRS Solution with Redundant network and Incident logging, reporting,database integrationcommunication devicesresponse, control and Dedicated PRI lines, call Real Time Network security monitoring systemrecording and monitoring High speed internet bandwidth Physical security controls Automatic Dialers & Call Access controlDistributors Role based provision 100% data backup Closed Circuit Security cameras 2013 G7 Tech Solutions. All Rights reserved5 6. Our Competency Handling : Continuous investment in people related practicesPeople Lead GenerationProcess New Customer Engagement Mandatory training on process Field Support Operations Mandatory training on people handling, software applications Technical Support & Communication Data capture , Analytics & Reporting Associates speaking more than Seamless Coordination with 10 Languagesstakeholders Professional supervisorial force Multilingual capability Training / Certifications include: 100% Achievement on timelines for Six Sigma Black Beltdeliveries Principles and Practice of process 99.75% Achievement on Accuracy Hard Core Selling 98% Compliance to Quality Parameters Integration of data capturingmechanism with channels ofcommunication and reporting system 2013 G7 Tech Solutions. All Rights reserved6 7. Our BPO Offerings InformationInsurance TelecomLife ScienceTechnology Lead Generation Lead Generation Lead Generation Patient New Business New Business New Business RelationshipAcquisitionAcquisitionAcquisitionManagement Policy Servicing Email Services Customer Service Primary Data Renewal Chat Service Email Services CollectionManagement Collection SMS Call centre Appointment Management support for SMSGeneration Pharmaco- Management Collection vigilance Procuring Policies Query Handling Query Handling Back Office Business Grievance SupportAnalyticsManagement 2013 G7 Tech Solutions. All Rights reserved7 8. Our IT OfferingsSoftware development, implementation and services are the main objectives ofG7 Tech Solutions where we offers both on-premise and cloud based softwareapplications. Our offerings are listed below: Human Resource Management System Lead Management System Material Management System E-Commerce & web services 2013 G7 Tech Solutions. All Rights reserved 8 9. Our Quality Management System Certified with ISO 9001:2008 Compliant to ISO 27001:2005 Process approach Demonstrated continual improvement Verified consistency of quality deliverables Satisfied customers 2013 G7 Tech Solutions. All Rights reserved 9 10. Contact UsG7 Tech Solutions Private Limited No 86, 3rd & 4th Floor, Gokul Towers , MSR Road, Gokula, Bangalore - 560 054. INDIACorporate Office & Delivery Center Web + 91 80 - 49316666 www.g7techsolutions.inFax Number Email +91 80 42664123 [email protected] 2013 G7 Tech Solutions. All Rights reserved10