Fundamentals of Employee Engagement

With Katie Wells + Georgia Krewson

Welcome

• Testing, Testing…Is this thing on? • Tech support – Georgia 615-945-1118 • Professional Development/Building Blocks• Your Time – Ask Questions!

Meet Katie Wells

• Experienced hospitality trainer

• Masters in HR – Villanova• Certification in Diversity +

Inclusion Cornell• CofC Alum• Rescue Dog Mom to

Mabel + Sassy• Soon-to-be Human Mom

to Baby Josie, ETA June 2020

Meet Georgia Krewson

• Experienced hospitality operations leader, brand management and real estate investment sales

• Passion for supporting others and heart for hospitality industry

• Consultant, Leadership Coach, Trainer, Strategic Planning

• Mom to Michael and Bella• Top 5 Strengths: Learner,

Maximizer, Arranger, Input, Achiever

GOALS FOR THIS CHAT

• Difference between Job Satisfaction + Employee Engagement

• Learn the 3 Drivers of Employee Engagement

• Identify ways to take effective actions to improve engagement

High Performers Are Attracted to

High Accountability

Research shows…

11-19% of employees are highly engaged

40%-70% are neutral

10-20% are actively disengaged

You can see what a

disengaged employee looks like…

But what does that mean for employers…

Employees are less productive

Turnover

Absenteeism

Checked Out

Safety Concerns

Engaged Employees Positively Impact Revenue

Hampton Hotels Study● 100 Random Hotels

invited to participate in Employee Engagement Survey

● 14% difference in RevPar between top and bottom hotels

● 20% difference in RevPar between top and non-participating hotels

Job Satisfaction

An employee can be satisfied with their pay, or the hours they work, or some of the perks they receive from their job. But that doesn’t automatically mean they’re engaged.

.

Job Satisfaction

Satisfaction involves personal happiness with one’s job, while engagement indicates an employee’s sense of connection and commitment to advancing organizational goals.

Engagement vs Satisfaction

Engagement refers to purpose, focused

energy, and flow

Engaged people pour themselves

into work

Engagement is clearly distinguished from workaholism

Employee Engagement

• An individual’s sense of purpose and focused energy, evident to others in the display of personal initiative, adaptability, effort, and persistence directed toward organizational goals

Physical, Cognitive + Emotional Energy

The investment of physical energy translates into an increased display of organizationally valued behaviors.

The investment of cognitive energy promotes behavior that is more focused and mindful.

The investment of emotional energy promotes increased connections with coworkers and greater authenticity at work.

The Drivers of Engagement

Psychological Meaningfulness

Psychological Safety

Psychological Capacity

Psychological Meaningfulness

Challenge and Variety

Fit

Significance

Empowerment

Feedback and Rewards

Opportunities for Growth and Development

Coworker Collaboration and Support

Clear Performance Expectations

Example: Significance

Challenge: Variety

Psychological Safety

Lack of bias Trust Fairness

Respect Identity Threat Inclusiveness

Openness of Management

Identity Threat

Interrupting – A Microaggression

Psychological Capacity

PHYSICAL AND PSYCHOLOGICAL

WELL-BEING

STRESS BURNOUT OVERLOAD

THE BALANCE OF JOB DEMANDS VS. JOB

RESOURCES

CONFIDENCE IN ONE’S ABILITY TO CONTRIBUTE TO

SUCCESS

OUTSIDE LIFE (WORK-LIFE BALANCE)

Communication is KeyClear & Consistent Messaging

Open, Honest, Authentic

Alignment with Goals, Vision &Values

Clarity, transparency and accountability

Passion & Connection to the business

Conduct An Interview

1. How do you foster an emotional connection within your team?

2. How do you foster trust?

3. What are some strategies that you use to ensure that your team maintains high levels of motivation to do good work?

4. How do you help your team become cognitively engaged with their work?

5. Are there things that you do to help ensure that the members of your team don’t get burnt out?

Stay tuned – May 6th

Social Media During COVID-19

11:00AM – Noon – Open ForumRegistration Open

www.lowcountryhospitalityassociation.com