full council minutes nov 2009

8/9/2019 Full Council Minutes Nov 2009

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SOUTH WEST TRAINSMEMORANDUM OF 'FUL['COfrlPANY COUNCIT MEETING HEIDAT FRIARS BRIDGE COURT ON 20 NOVEMBER 2OO9

PresentRepresenting SWT R.epresenring Sroffs'SideAndy Pitt (Choir) Employee Representotives:Andrew Welsby (HR Director)lon Johnston (Customer Service Director) Dove Butler --lJon Choudhry (Operotions Director) Michoel Compbell | - RMTChristion Roth (Engineering Director) Rickey Goodmon ISimon Gimson'(ComplionJ" ond Busin"ss )lmprovement Director) Mortin Dye - ASLEFSteve Bunce (Heod of Employee Relotions)Modi Fisher (Employee Communicolions lon Heritoge I - TSSAMonoger) John Wolsh ICoroline Senior (Secretory) Dove Henderson )

Kevin Smith - UNITEFull-Time OfficiolsPeter Gole, RMTMick Pollek, UNITEGrohom Morris, ASLEF

Andy Pitt opened the meeting, ond oll-round introductions were mqde. Apologies were sentfrom loin Anderson (TSSA). Andy Pitf gove o summqry of SWT's current position, covering thefollowing key points:

. The predicted improvement in the economy thof is being widely discussed hos not beenseen in the reol economy yet.. Although public sector budgets will come under scrutiny, the environmentol ogendoossociqted with troin hovel should be positive. Continuing to provide o good service toour possengers will put SWT in o better position when spending pressures orise.. We need to focus on being efficient in the shorFterm, whilst keeping the long{ermposition in mind.. Since toking over os Monoging Director, Andy Pitt hos been impressed by the level ofcommitment of the good people who work well together ot SWT.

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Item I HR UpdoteAndrew Welsby, HR Director, gove o summory of key HR octivities, covering the following keyqreqs.He commenced by exploining thot the HR teom hos hod o 33% reducfion in heqdcount, butbelieves the core octivities ore working os well os they were before. lt hqs been q chollengingyeor in lerms of the reorgonisotions, the chonges hove moinly been ochieved throughvolunteers leoving the compony, ond olso through good vqcqncy mqnogement. There hovebeen 2 disputes, I on redundoncies ond I obout Free Doy poyments, but thonks to goodindustriol relotionships, these hove not progressed further.Aitendonce siqtistics show thot the compony torget of 97% offendonce hos been ochieved for4 oul of 6 of the lost periods. There ore l0 octive Employment Tribunol coses, which is thelowest level for o number of yeors. Grievonces in 20Q7/8 were 300 per qnnum, ond reflectedo culture of individuols writing letters rother thon tolking things through with locol monogers.This is now proiected to decreose to ,l00 coses in the 2009/10 review yeor, which wouldequote to only oround 2% of our stoff roising o formol grievonce.The Tell Us survey is currently out ond being completed, ond the some questions qre beingosked os per lost yeor.ln troining ond development, we hove troined 47 new drivers ond 55 new guords, ond run 6ticket office courses. 20 new drivers hove now received on NVQ level 2 on completion of theirtroining. Stoff side osked whether the quolificotion could be oworded to current drivers,Andrew Welsby ond Jon Choudhry undertook to keep this in mind, but sfoted thot it con bedifficult to motch the requirements for operotionol ossessments qnd the requirements of thequolificotion.There hos been on interim voluotion of the pension scheme {os ot December 2OO8), whichshowed o decline in the funding position from close to ,l00% in December 2OO7 to oround75%.The economy hos since picked up, however it is still likely thot ot the next full voluotion,we will be in o worse deficit recovery position thon ot the Decemb er 2OO7 vqluqtion. Stoff sideosked whether there were ony plons to toke oction qs o result of the interim voluotion, ondAndrew Welsby confirmed thof there were no currenl plons to do so.Kevin Smith rqised q query obout returning to dufy ofter medicols for the MB stoff otBournemouth. Andrew Welsby replied thot there hove been no chonges to existingorrongements, os loid down in the fleet restructuring ogreement.

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Item 2 Cuslomer Service Updotelon Johnston delivered on updote on the moin octivities within the Customer ServiceDirectorole:Retoiling UpdoteThe Ticket on Deporture fociliry is now well estoblished. Over I million tickets hove beenissued on South West Troins since lounch (moking up 2% of totol tickets issued), ond thefocility is now ovoiloble qcross the TVM fleet. STAR Telesoles, which is o new, more intuitiveticket issuing system for the Customer Service Centre is due to go live in December 2009. Thenew website wos lounched lost week, which is much eosier to novigote ond hos o customerfriendly loyout. There is on upgroded ticket booking engine focility, designed to increose ticketsoles, by cleorly exploining oll ricket types ond ovoiloble price options. All chonges cqn bemode internolly, which will give o significonf soving on ogency costs, ond overoll the sitefocuses more on key business priorities.

TVMs ore now in o stoble stote, following recent seryer ond credit cord problems. A softworefix is now in ploce io improve reliobility, ond more softwore developments ore being plonnedfor rollout in 2010, but will now be prioritised to ovoid future reliobility issues. Avontix hqsnow been reploced with Avontix 2. This is on updoted version providing us with o newer,foster ond more relioble mobile ticketing issuing system.Stoff Accommodotionl3 Stotion gotelines hove now been completed, ond the developments hove incorporotedmoior ond minor stqff qccommodotion refurbishments e.g. qt Forehom, Hoslemere, Stoines,ond Queenstown Rood. Other improvements include Guildford (Mess room Plotform 2refurbishment), Roynes Pork (securiiy occommodotion olteroiion/refurbishment), Portsmouth &Southseo (Mess room refurbishment - high level plotform) ond Brockenhurst (Mess roomrefurbishment). ln eorly 20,l0, plonned improvements include Frotion {lnformotion officerefurbishment), Alton (iicket office refurbishmenf) ond Southompfon Centuol (Revenue Protectionoffice refurbishment).Security ond Crime PreventionCrime is down 87" on lost yeor, notobly:- Violence ogoinst person down l9%- Weopons offences down 68%

Robbery down 44%Public order down 8%Sioff qssoults ore down 43% on lost yeor, with o detection rote of 57Yo, a vost improvement onlhe 20% rqte I 8 months ogo. Periods 16 this yeor RCOs hove reported I ,256 people forbyelow offences, "Siop checked" over 1,000 people, issued 271 unpoid fores notices ondissued 741 cor pork penolty chorge notices. The remoining 42 stolions ore now equipped withCCTV, so every SWT stotion ond troin ore now CCW equipped."Poy As You GO" on Notionol RoilThis will lounch on 02 Jonucry 2A10, ond oll SWT stotions in London Trovelcord oreo oreincluded. All ungoted stqtions will be fitted with plotform volidotors, ond oll goted stotions will

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be upgroded to occept PAYG. The current MOVie devices will be reploced with o new version{Hondy 4401, to reod PAYG cords. Stoff briefs ore being written ond will be issued in eorlyDecember, olong with troining for revenue protecfion stoff ond guords cooches, to give onunderstonding of the complex new fore slrucfure.Stoff side roised concerns obout the condition of the kqincrew focilities ot stotions, including otBrockenhurst qnd Bournemouth. lon Johnston sqid thot he would investigote these concerns.Stoff side qdded thot they were concerned qbout stoff porking for drivers being moved to thefor end of the cor pork of Woking to moke woy for customer premium porking. lon Johnstonsoted thot opportunities to chorge morket rotes for premium porking would be token, but thotthis issue wos forming port of the locol consultotion, where ony concerns regording sofetyshould be roised.Stoff side olso qsked obout the progress with the Trqvel Centre ot Southompton Centrol. lonJohnston replied thqt the ticket office is moving, qnd the whole ficket holl is being redesigned.The design hos iust been signed off, so work will stqrt sho*ly. Stoff side olso osked for onupdote on Woterloo Trovel Centre. lon Johnston soid thot they were owoifing o response fromDff regording the opplicotion to close the Trovel Centre, ond thot the plon is to hove dedicotedwindows for odvonce purchose. The dqte for the chonges is not known, but it should hoppenin the New Yeor.Stoff side olso roised concerns obout the lock of coveroge ot Woterloo, porticulorly ofweekends, of stoff who con issue tickets, ond felt thot significont omounts of revenue werebeing lost os o result. lon Johnston stoted thot revenue protection is on ort not o science, ondeven thot if oll stotions ore goted people moy still buy short tickets. The deployment of revenuestqff is continuolly reviewed, ond in most instqnces there should be someone qvoiloble whocon sell o ticket. Stqff side olso osked obout whether on excess fore box could be put in otWoterloo. lon Johnston exploined thot owing to the size of Woterloo, ond the foct fhot we orenot regulorly sending people to the ticket office, this would not be procticol, ond we shouldcontinue to give the messoge thot possengers should buy o ticket before they boord.Item 3 Performonce UpdqteJon Choudhry presented the pe#ormonce updote, covering the following:Recent performoncePPM wos 93.9% MM (compored to o torget of 92.9%1, ond Right time wos 73.1% MAA(Torget 71.1%1. Right time improvements ore now beginning to level off, moinly due totemporory/emergency speed restrictions ot criticol locotions. There hos been o spote of "illpossenger" incidents, q number ot Clophom Junction, which hove impocfed on performonce.The Leof fqll seoson so for seems to be comporoble with lost yeor. The Felthom roil over riverbridge collople hos impocted on recent performonce figures, pictures of the domoge wereshown to the meeting. Jon Choudhry exploined the impocf of these fqctors through voriousforms of meosuremenf of performonce {All deloys, Network Roil deloys, SWT deloys on selfond the new meosure of cqncellqtions ond significont loteness)

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Current oreos of focusJon Choudhry exploined the following key oreos:

. CCSC move into WICC is now bedding down - cleor odvontoges hove beenochieved, including quick informqtion shoring with BTP. Joint Driver / Guord Procticol Compony Doy plonned for Februory - Moy 20.l 0. New timetqble - hourly service to Exeter St. Dqvids vio Axminster. Right Time Roilwoy group concept extending beyond the Wessex / SWT oreo (e.g.Cross Country). Will review of effectiveness of outumn poor odhesion meosuresStqff side osked if ioint TOC discussions on odhesion issues will be mointoined, ond JonChoudhry confirmed this. Stoff side olso roised o concern obout o unit going out of service otBournemouth without fhe informotion coming through from control. Jon Choudhry soid thot thiswos rore, ond communicotions qre normolly strong, but thot he would review thecircumstonces of fhe cose in point.Item 4 Fleet UpdoteChristion Roth exploined thot the reorgonisolion within fleet is fully implemented, ond thot itoffected monogement grodes ond cleoning stoff. During the yeor, there hove been significontimprovements in terms of performonce ond reliobility, ond occording to the Key Performoncelndicofors, there hqs not been on impoct on business performonce os o result of thereorgonisotion.However, there is q concern qbout the level of cleoning in the inner London oreo. lOcontrocfors hove been token on of Wimbledon, which hos led to on improvement. Otherimprovements hqve been the new fuel shed ot Solisbury depot, leoding to reduced shunt movesond on improved working environment. At Wimbledon, there hove been improvements indepot hondling.Stqff side osked obout the tonking improvements on Closs 458 units. Christion Roth confirmedihot fhe tonking modificotions ore ongoing, ond should be complete by mid Jonuory. Stoff sideolso osked obout the implicotions of the reopening of Eostleigh works. Christion Rothconfirmed thot overhouls were olreody toking ploce ot Eosfleigh, but this is completelyseporote to the C4 octivities corried out by SWT. Finolly, stoff side osked obout whether therewould be permonent cleqning iobs creoted ot Wimbledon, ond Christion Roth replied thotthere were no plons to creote permonent roles os flexibility is still required bosed on theworklood needed. Stqff side osked for further clqrlficotion regording whefher voconcies orebeing filled, ond Christion Roth replied thot this would be looked oi on o cose-by


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Item 5 Business Improvement UpdoteSimon Gimson, Complionce ond Business lmprovement Director, gove qn updofe on the HLOSproiect ond the current dispute over the interpretotion of the Fronciise Agreement.HtosA Government White Poper wos published in. July 2OO7 , ond required o rolling stock plon tobe. produced byJon_uory 2008. The proposol will leod to on increose of oppr-oximot"ly tOOvehicles, through o l0 cor ro.ilwoy on fl"re suburbon roilwoy, ond should leod to "opo.ity forl0,000 exfro -posse_ngers.in the peok. Phose I is for the "Windsor lines" from Decemb"i I l,ond Phose 2 from December 2Ol3 will extend this to the other mqin suburbon routes. Thesetimescoles link to Network Roil's plons for plotform extensions. Despite relotively slow progresst? dlt", it is hoped thot on ogreement will be reqched before the election, there is srill o lot ofdetqil to be tolked through, however this is the lost of the moior HLOS proiects to be signeJoff.Stoff side osked whether the Woterloo lnfernotionol Terminol (previously occupied by Eurostor)will be. used os port of the plons. Simon Gimson replied thoi olthougf' N"w"* Roil hos notc-urrently been ollocoted the funds io moke the requiied olterofions, hJ would not be surprisedif it wqs onnounced thqt this wos to be pursued. Andy Pitt qdded thot there hod been o lot ofoctiviiy in porlioment discussing this topic. He qlso sroted thqt this linked to the current stonceon the Airtroc-k proposol, os it is felt thot Airtrqck would be o good thing, but would require thesupporfing infrostructure ond o workoble fimetoble to be feosiLb.Fronchise DisputeThis dispute is bqsed on differences in controctuol interpretotions between SSWT ond DfT.Simon Gimson emphosised thot this is purely oboui interpretotion, ond not controctrenegotiotion' The cose would now be heord through the roilwoy orbitrotion scheme, ond onoutcome should be ovoiloble in Spring 20.l0.Item 6 Full Compony Council Meeting Dofes for 2OlO27h Moy 2Ol O ot I4:00 hours.23'd November 20.lO ot l4:00 hours.

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full council minutes nov 2009

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