company council minutes nov 09

8/9/2019 Company Council Minutes Nov 09

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AGREEDSOUTH WEST TRAINS

Memorondum of Soufh West TrEins Compqny CouncilMeeting held qt Springpqrk House on3oth November 2OO9

PresenlRepresenring SWTAndrew Foirbonk (Choir)Poul Chick (ltem 2)Coroline Senior (Secretory)Motthew Winnie (Observer)

Representing the Stqff's SideRickey GoodmonJohn Wolshlon HeritogeMichoel CompbellDove HendersonJohn Donoghue {Coopted)

l. Generql Business UpdoteGotelinesAndrew Foirbonk confirmed thot the goting progromme wos complete, other thon thewide oisle gote being instolled qt Eorlsfield this week. Employee representotives oskedobout whether there would be chonges to the goteline ot Clophom Junction, AndrewFoirbonk replied thot to chonge the goteline ot Clophqm would require the wholegoteline to be re-sited. However, the option to open up Brighton Yard to creqte onotherentry/exit with WMs ond gotelines is still being looked ot for next yeor. Additionolly,ot Clophom, the lifts ore due to be finished by April 2010.PAYGCovered ot ltem 2Stoff ond Stotion AccommodotionAndrew Foirbonk exploined thot improvements were discussed ot the Full ComponyCouncil meeting in November.

Woterloo Trovel CentreAlthough there is no firm dote, os the consultotion phose is still toking ploce, it isexpected thot the chonges will toke ploce in Jonuory 2010.Felthom bridge collopseAndrew Foirbonk expressed his thonks to the woy in which SWT stoff hod pulledtogether during this difficult time ond for their qssistonce.

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2. Oysfer Poy As You GoPoul Chick gqve on overview of the introduction of Oyster Poy As You Go (PAYG)ocross the London Trovelcord oreo, which will go live on 2"dJonuory 20l0 ocross ollLondon oreo troin operoting componies (TOCs). He exploined thot this would meonthot 44 SWT stotions will occept PAYG, in qddition to Trovelcords on Oyster whichore olreody occepted. A briefing will be issued oround the 2"d week in December toexploin ihe chonges.There will be 2 PAYG volidotors ot every stotion, ond customers will be required totouch in (which chorges the moximum fore) ond touch out (which refunds the mqximumfore ond chorges the correct omount). There will be o new hondheld device issuedwhich shows o red, oronge ond green light, rorher thon iust red ond green (the orongelight will be used to identify Freedom Posses, to ensure thot these ore being used ot thecorrect time of doy on Nqtionol Roil services). Employee representotives osked whotthe terms of using o Freedom Poss ore, ond Poul Chick exploined thot Freedom Possescon be used of ony time of doy on other TfL services, but thot the restriction of nolusing before 09:30 hours will continue on Notionol Roil services. He confirmed ihoiqnother difference of children oged 5-10 yeors being free on TfL will continue not toopply on Notionql Rqil services.There is little chonge to fhe process for using the new hondheld device to reod Oystercords, ond it will ollow the bqlonce on the cord to be disployed. The stoiion stoff willbe required fo iest the volidotors on o doily bosis, ond wipe down the vqlidotors tokeep them cleon. lf the volidotors ore not working properly, this should be reported tothe goteline control teom, who will then report this to Cubic (the conkoctors for thevolidotor). This teom will olso be responsible for sending out poger communicqtionsregording ony problems with the volidotors.SWT will not be retoiling PAYG, however other TOCs ore going to. This decisionrelotes to the SWT requirement for ITSO reoders (on olternotive Smortcord system) ondfhe cost of converting TVMs to occept PAYG. Hoving 2 reoders on the WMs could beconfusing for out customers. This retoiling decision wlll be kept under review. Therewill be communicotions distributed to stoff to indicote the closest PAYG top up points,ond fhere ore other eosy to use olternotives such os setting up "Auto top up" ortopping up onJine before storting the iourney. Employee representotives osked obouthow this would link to the current Smortcord proiect. Poul Chick exploined thot SWTvqlidotors were not put in the London Trovelcqrd oreo becouse the Dff hqve beendeveloping ITSO on Prestige (lOP) to mix ond motch the two systems. However, thiswill not be in ploce until ot leost August 201 I os the soffwore is being developed.Employee representotives enquired further qbout the retoiling decision, ond Pqul Chickexploined thot other TOCs do not hove the ITSO Smortcord commifment. Employeerepresentotives went on to osk whether revenue would be lost, bosed on figures in thepress obout relotive iourney prices. Poul Chick exploined thot some press reports hodbeen inoccurote, ond most fores ore only I O/20p more expensive on o pqper ticket.He confirmed thqt there is o revenue increose expected from the chonge, ond olsomuch more informotion obout iourneys will be ovoiloble from the Oyster doto.Employee representotives sought clorificotion on whether they should odvise people to

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use PAYG. Poul Chick exploined thot it would be cheoper in the moiority of.coses, butnot if someone storted ti'reir iourney in the off peok period, but mode their returniourney between f O,SO ond 19:06 hourr, onj thot further informotion would bei..fri"a in briefings. Employee representotives osked if there were plons to extend fheir"U."ra triol, orid ioui Ctli.f confirmed thot it wos hoped to extend to Stoines ondW"[i.glr"r in the N"* y"or, ond from Bosingstoke to.Lymingfon/Weymouth, with oil; ; ;;king 'l,t closs customers ond studenfs ot Brockenhurst college to porticipotein the triol, oni on ogr""tent hos been reoched with Cross Country to give their on-;;"i; ;ff ;or, ."od"rl Employee representotives osked if Smortcords could be used to;;i".; logic borrie;;";rJ, ond Poul Chick confirmed thot this wos not being pursuedof the moment owing to the relqtive costs of poper tickets ond Smortcords'Communicotions ore being drqwn up for the Revenue Protection teom, to highlight ony.t".S""'," *ithd,o*otof".ordr (lin[ed to TfL's opprooch to PAYG cords), ond to drow,f;j"i^ English" scripts for whot hoppens during disruption to ensure thot possengersoi"

'not ou"i"horg"d for their iourney if they need to toke on qlternotive route'Employee repr"se,itotives osked how comploints obout ticketing wjll be h.ondled duringJirirpii.., ond poul Chick confirmed thot individuols should be directed to the Oysteri"fpfi.". Employee representotives osked obout whot hoppens if the Oyster cord is not*.lf.i.s'. ioul 'chi"k replied thof individuols should be odvised to ring the OysterhelplinJ or to get o replocement cord/ticket. The new reqders will qllow stoff to do thepreliminory irvestigoiion into whot might .be. wrong with the cord' Employee;;;;.;"1ives oskJd obout personol detoil checking, o.nd Poul Chick confirmed thqtthis could be done through ITAL or the Oyster helpline, olthough combining lhis servicei;;;;pti.n under r"vi"i. Employee representotives.requested thot these "scripts." befr."ia"J to the Cusfomer Service Centie, Poul Chick confirmed this would be done,ond in oddition modified posters for customers showing where PAYG con be used orecurrently being designed.

3. SecondorY emPloYment briefingAndrew Fqirbonk exploined thot o sofety brief on this. oreo, doted December 2009*.rfa be briefed to oll sioff. He exploined thot this brief wos o reminder to thoseundertoking olternotive employment thot this needs to be opproved by their line.onog"r. ih" irfo.t of oll odditionol work (including volunfory work ond self;;;6;""t) shouid be declored in order to monitor fotigue levels ond to ovoidbreoches of the Working Time Regulotions'4, Fqrnborough CCTV triolAndrew Foirbonk confirmed thot o triol wos in progress, ond thot feedbock receiveddr'ri.g the triol hod been octed on. The triol will be evoluoted once it comes to on end'He olso .onfirr"J thot employee rePresentotives hod been releosed to ottend ondobserve the operotion. Employee rePresentotives responded thot they would wont toset up o ,"poro* r""ting' if the -triol were to be extended or implemented with theHeod of Stotions ond the ii"od of Guords. Employee representotives olso osked if thesofety implicotions of the triol hod been considered. Andrew Foirbonk replied thot thechonges ossociofed with the triol hod been risk ossessed. Employee representotives

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olso osked if the triol hod been roised ot Joint Sofety Commitfee, ond AndrewFoirbonk confirmed thot it hod not yet been discussed.

5. WinterisotionAndrew Foirbqnk provided on updote thot this motter wos now being discussedbetween the full-time officiols ond the Customer Service Director. He confirmed thot osno firm conclusion hod been reoched, he needed to toke other reosonoble steps tocomplete thot octivity for sofefy reosons.

6. Revenue Protection Signing On/Off qrrongementsEmployee Representotives soid they were concerned to leorn thot signing on/off timeswere no longer being built into rosters.Andrew Fqirbonk soid thot signing on/ol| qllowonces were not included in RevenueProtection Terms ond Conditions olthough he understood thot some locotions hod beenopplying them. He wos however, proposing thot o time ollowqnce be given to RPlsond RPAs similor to thqt given to guords, to deliver o consistent opprooch. Theproposol wos os follows:Booking on Allowoncel0 minutes ollocoted ot the stort of eoch shift during which the member of stoff will:. Book on duty. Collect ond sign for ony publicotion/notices os required

. Ensure they ore owcrre of their duties for the doyo A further 5 minutes of ollowonce will be ollocoted for stoff whose turnof duty requires them to use on Avqntix mochiner A further 5 minutes will be ollocoted for commerciol preporotion

Booking off AllowonceRevenue Protection stqff who hqve undertqken commerciol duties will be qllocoted qtime ollowqnce of l0 minutes to return Avontix equipment, poy in revenue collectedqnd book off.Employee Representotives stoted thot they hove olwoys hod 20 minutes coshing uptime, to which Andrew Foirbonk replied thot there is no principle estoblished for this.Employee Representotives went on to suggest thot this level of coshing up time isrequired to reflect levels of revenue token when "queue busting" (os it is not olwoyspossible to poy in during the course of their shift), os well os the poperwork for PenoltyFores ond Unpoid Fore Notices. They odded thot other grode groups hove l0 minutesto review notices.Following further discussions ond on odiournment, it wos confirmed thot on ogreementcould not be reoched on the issue. Andrew Foirbonk restoted thot he believed thotthis wos o reqlistic proposol, ond thot poying in of lorge omounts of cosh should be

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::-e '/,'- ' i-e r.lrn of duty. lt wos olso clorified thot these orrongements will not opply': --e 'Cus:cmer Service Assistont grode group.'er: deferred.

7. Wording of new signing on sheetsEmployee representotives enquired obout when new signing on sheets hod beenogreed, ond were concerned thot they suggested thot stoff would be osked to coverodditionol duties.Following on odiournment, where o signing on sheet wos reviewed, it wos confirmedthot the wording suggested thot stoff would need to be fomilior with, or hove onoworeness of, plons such os lhe winterisotion plon o? the stotion. This is to ensure thotony oreos where the plon hos not been followed con be reported to the WICC, onddoes not imply thot oll stoff will be responsible for corrying out the plon.

8. Coveroge of rostered lurnsEmployee Representotives roised concerns thot plotform ond CSA stoff hod been onthe ticket office course before being oppointed to o role. They soid they were hoppy tosupport coreer development, but did not wqnt them to be covering turns of fhe expenseof ticket office stoff working oddilionol hours if required. They were olso concernedqbout the proctice of monogers covering breoks. Andrew Foirbqnk clorified thot thiswos o locol issue, ond therefore this item should be discussed ot the next locol levelmeeting. He did confirm thot this troining wos being completed os voconcies ore oboutto become ovoiloble in this oreo.9. Updote on review of revenue protection roslersAndrew Foirbonk confirmed thot reviews of rosters were due to toke ploce, qnd thqt hewould odd the dotes of the locol meetings to the minutes for informqtion purposes.Post meeting note - Locol meeting dotes by oreq ore os follows:London - TBCMetro - 29'h September 2OO9Reoding-Windsor - 23'a September 2OO9Suburbon - 2"d October 2009Mqinline - 4th November 2009Portsmouth - Written correspondence only (no coopted representotives)West of Englond - TBC

IO. Loss of poyment owing to snow conditionsEmployee representotives voiced concerns thot there hqd been inconsistentorrqngements between different grode groups, stoting thot the Heod of Guqrds hodorronged for poid leove to be gronted in some coses to individuols who could not

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-cke ii in io work. Andrew Fqirbonk stoted he did noi believe thot this hod been onssr;e ornongst the Retoil grodes, os he hod not received ony cloims, issues hod beenCeotrt with ot the time between employees ond their locol monoger. Employeerepresentotives stoted thot the orrongements needed to toke into occount thot not ollemployees live in the South West Troins oreo.

I I. lncorrect IUP/LSS pqymentsEmployee representotives osked for on updote on the support clerk survey whichreviewed the cotegories of IUP/LSS being received. Andrew Foirbonk confirmed thotthe informotion wos currently being reviewed, ond it oppeors there ore people whohove been on incorrect codes for o while. Employee representotives osked if we wouldbe writing to individuols, ond Andrew Foirbonk replied thot this would not toke ploceyet, os the reviews ore still toking ploce.

12. RCOs covering revenue protection turns of dufyEmployee represenfotives soid thot RCOs hove been checking tickets ot gotelineswithout being commerciolly troined. Andrew Foirbonk replied thot they do need toknow whether someone hos o volid ticket os o port of their role. He sqid he wouldinvestigote employee representotive's clqim thot overtime wos being offered outside ofthe grode. lt wos ogreed thot the differentiqtion between checking ond inspectingtickets needed to be mointoined.

13. GPR clericql estqblishmenf, Reoding/Windsor qreqEmployee representotives stoted fhot the issue of port-timers ond GPRs hod not beenconsidered. Andrew Foirbonk replied thot qlthough we hove hqd port timers for onumber of yeors, troditionolly GPR cover hos not been required. He soid thof he wouldbring o proposol for o principle on this motter to the next meeting for discussion.

14. Updore on uniform issueEmployee representotives stoted thot they hod heord thot Allen ond Douglos hod goneinto receivership. Andrew Foirbonk confirmed thot we hod chonged supplier ond nolonger used Allen ond Douglos. He confirmed thqt the current process for uniform issueis to contoct your line monoger for requirements for uniform on qn od-hoc bosis whenrequired. A uniform guide is issued during the induction week for new entronts.

15. RCO rosleringEmployee representotives roised the issue thot RCOs work o set pottern of eorly ondlote turns, creoting problems with coveroge in the lote ofternoon. This did not oppeorto be the cose in the London end. Andrew Foirbqnk exploined thot the RCO rosterswould be influenced by BTP requirements, ond thot he would contoct Stuort Giddingsfor further clorificotion.

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16. Time off - Territoriql Army (TA) troiningEmployee representotives questioned the orrongements for gronting time off formembers of the TA. SWT representotives confirmed the long stonding oiong"rn"nts forunresfrucfured grodes within Retoil who toke their onnuql leove for i weeks-troining otonnuol comP. For other TA troining events, requests for time off would be consideiedqnd occommodoted where possible, subiect to business needs. This would be withoutpoy. olthough stoff could chose to foke their own leove, subiect to the normol leoveopplicotion orro ngements.

17. Troining for tonking modificqfions on clqss 45gsEmployee representolives confirmed thot koining would be required for the chonges totonking for Closs 458 fleet, ond thot this would offect stqff qt Woterloo ond GuilJford.Andrew Foirbonk replied thot it would only offect the Bowser drivers ot Woterloo (inRetqil roles), ond thot this wos consequently o locol issue, ond he undertook to ensurethe Areo Monoger deolt with this motfer.

18. Disfribution of Retqil Compony Council minutesEmployee.representotives rqised concerns qbout distribution of minutes, os they wereconcerned thot o number of monogers were not owore of the ogreement reochedobout utilising compensofory leove. Andrew Foirbonk replied thot,ince ogreed, fheminutes ore circuloted to the monogers in the function.

19. Heqlth qnd Sqfety RepresenfqtivesWhilst ocknowledging thot this oreo is discussed of Joint Sofety Committee, AndrewFqirbonk soid thot he wished to roise o number of issues, including identifying thelocol Heolth ond Sofety representotives, ond ensuring thot thJ represenlotivescorrespond to the new Areo Monoger oreqs (by ensuring ihot voconcies ore not filledwhen terms of office end in the qreqs where there ore too mony representotives). Theilem wos deferred to the next meeting, qnd it wos ogreed thot Employeerepresentotives would qdd to o list of nlmT supplied by Andrew Foirbonk to clorifyfhe outstqnding terms of office remoining for the current representotives.

20. Meeting dotes for 20I0The following dotes ond locotions were ogreed:I I'h Morch 20l O (London)3'd June 201O (London)l6'h September 20,l0 (southompton)9th Decemb er 201 0 (Portsmouth ond Southseo)

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21. Cycle fo work schemeEmployee representotives osked if there were ony updotes on whether SWT wouldimplement the qbove scheme. lt wqs confirmed thot there ore no imminent plons topursue o scheme.

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company council minutes nov 09

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