The PIaaS overviewfrom Fuji Xerox Australia

The combined purchasing power of the Queensland

Government has enabled the development of a new

Standing Offer Arrangement (SOA) for the delivery of

Print and Imaging as-a-Service (PIaaS).

The previous SOA 652-08 panel which your

organisation had been purchasing print devices from

has been replaced with the SOA ICTSS.14.04. This now

aligns to the Queensland Government’s ICT 2013-2017

Strategy Action Plan of obtaining “ICT as-a-service”.

Fuji Xerox Australia has been successful in being

selected for this panel.

This new arrangement has been established to assist

you in moving away from the acquisition, ownership

and management of printing devices - to simply

obtaining a managed service to handle all your

print and document management needs. PIaaS is

an all-inclusive service, providing hardware and print

management services without your department having

to own any of the equipment or associated software.

This service moves the entire operational

accountability and responsibility for the device fleet to

the contractor, with the overall objectives being to:

• Lower your total cost of ownership

• Improve employee satisfaction

• Improve employee productivity

• Reduce environmental impact

• Reduce energy consumption

• Enhance efficiency and support a mobile workforce

• Facilitate improved governance and compliance

The PIaaS model is designed to accommodate all

brands of devices into the service. Fuji Xerox Australia

is proud to have been appointed through our brand

agnostic capability, and over the next few pages we’ll

introduce you to our customised PIaaS service.

It begins with one.

Welcome to your tailor-made PIaaS service presented

by Fuji Xerox; working together with the Department

of Science, Information Technology and Innovation

(DSITI) for the Queensland Government.

PIaaS is an all-inclusive ‘cost per copy’ service, with

no minimum monthly volume commitments. It is

completely third-party managed, meaning you don’t

have to worry about equipment, maintenance and

consumables. The arrangement is also modular,

scaleable from a single device to a wider-reaching

managed service.

Further topline benefits of PIaaS include treating both

A4 and A3 as a single copy across all in-scope devices,

detailed account usage and simplified billing and

complete flexibility for equipment changes, including

up-scaling and down-scaling, as your business needs

dictate.

PIaaS employs a single contract, creating increased

efficiency in managing terms and conditions. An added

benefit is the non-requirement to insure or maintain

asset registers for your equipment.

Many objectives equalone solution.

Seamless transition

Fuji Xerox works closely with your organisation to

smoothly transition your fleet. Our focus is on proactive

change management, educating your end users and

ensuring business as usual during your transition.

Working with your existing infrastructure

No fleet is too small, nor is any region too remote.

Fuji Xerox is also vendor agnostic – we are able to

manage printing equipment of any brand in the

market – and we will ensure you get the right flexible,

scalable tailored solution.

Delivering better outcomes

Fuji Xerox effectively future-proofs your infrastructure.

Equipment provided under PIaaS are constantly

refreshed, giving you access to the ‘latest and greatest’

technology and digital solutions.

Innovation

Fuji Xerox is not just about managing paper or your

fleet. We support your digital government strategy,

with access to world class software partners keeping us

- and you - infinitely up to date.

Cost saving

The ultimate outcome of the Fuji Xerox offering is

our cost saving capabilities. With PIaaS, there is no

more capital expenditure or paying for expensive

hardware you won’t use. You receive total transparency

in reporting and budgeting, affording you better cost

management.

Approved users/organisationsof SOA ICTSS.14.04• Commonwealth Government

• Other State Governments

• Queensland Government budget funded

agencies

• Local Governments

• Statutory Authorities

• Higher Educational and other private

education institutions

• Agents of the Queensland Government (such

as QGAP)

• Registered Non-Government Organisations

We’re committedto one goal. It’s important to note the term of your

resulting Customer Contract will be based

around a committed volume, rather than a

specified length of time.

The committed volume will be equal to at

least four times the current annual volume of

printed pages, as measured and agreed during

the discovery process.

However, the Customer Contract does not end

once the committed volume is reached. The

arrangement provides you with the choice

to continue with Fuji Xerox or terminate for

convenience without penalty.

Six easy steps,one simple process.

Step 1The Customer should seek proposal from an approved Contractor.

Step 2The Customer should complete Schedule 3A: Discovery Assessment Request.

Step 4The Contractor will contact the Customer to negotiate a discovery process to assist in formulating their response.

Step 3The Customer should email the completed Schedule 3A: Discovery Assessment Request to the Contractor, inviting them to then assess the Customer’s print environment and respond to specific requirements.

Step 5The Contractor will develop and submit their Customer Requirements Report and associated Volume and Cost Price Model.

Step 6The Customer should evaluate the Customer Requirements Report and Volume and Cost Price Model and make a decision whether to proceed.

Equipment buy-back

There’s no need for your department to own

equipment, and we may even buy-out your existing

printing fleet.

Printing equipment

PIaaS offers a wide range of printing and imaging

solutions, from standard A4 and A3 printing through to

devices capable of complex functions.

Fleet optimisation

Enjoy optimised printing equipment in terms of asset

utilisation, environmental footprint, user satisfaction

and productivity.

User authentication

PIaaS employs technology controlling the ordered

release of print jobs, ensuring printing remains

confidential to the user and reduces documents being

left uncollected at the printer.

Maintenance

Comprehensive maintenance service for both new

and existing equipment, including routine preventative

maintenance.

Consolidated billing

PIaaS provides a centralised billing system,

automatically collecting accurate data for all devices

under our management. Billing for all devices is

consolidated into one invoice.

Security

All of your data is protected, including configuring

devices to limit their capability of distributing

sensitive data.

Help desk

Support covers all specified sites, handling the most

common queries, complaints and incident resolutions;

alongside change requests and information requests.

Environmental sustainability

PIaaS aims for environmental sustainability, including

100% recycled paper and components where possible.

Print policy

A customised Print Policy is to be developed and

endorsed in consultation with you.

One service, multiple benefits.

Savings reporting

Enjoy ongoing formal progress reports on projected

versus actual savings, as well as reports on any service-

level agreements that may be specified.

Fleet monitoring

Ongoing reporting is provided on the fleet

configuration, capacity, printing volume and energy

consumption in kilowatts.

Training

Training for end-users and technical staff so that they

are familiar with printing and copying functionality.

Change management

Staff are educated on the benefits of PIaaS through

a “change management” program, along with their

responsibilities as end-users.

Continuous improvement

PIaaS focuses on continuous improvement, identifying

opportunities for cost savings or energy savings during

the term of the Customer Contract.

On-site technician

An on-site technician and fleet services operator will

handle everyday tasks, and escalate issues to the Help

Desk if required.

Predicted change in capacity

PIaaS is modular, with the ability to accommodate

different capacity requirements during any

particular period.

Did you know?With the previous SOA 652-08 panel, printing devices had to be purchased and print volume largely went unmonitored and unmanaged. Devices were purchased as capital assets and users had to separately procure toner and maintenance as an operating expense. The customer was also responsible for device refresh, retention, replacement and rationalisation along with reporting meter readings, service issues and toner requests.

SOA ICTSS.14.04 does away with all of the moving parts of SOA 652-08.

If you have any questions about PIaaS, please don’t hesitate to get in touch - we’re here to help.

We’d love to show you more.

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