fuel poverty: eating or heating?. welcome carol hopkinson - money matters adviser, chs group...
TRANSCRIPT
![Page 1: Fuel Poverty: Eating or Heating?. Welcome Carol Hopkinson - Money Matters Adviser, CHS Group Lorraine Payne - Financial Education Manager, CAB Cambridge](https://reader036.vdocuments.site/reader036/viewer/2022082713/5697c01a1a28abf838ccee82/html5/thumbnails/1.jpg)
Fuel Poverty: Eating or Heating?
![Page 2: Fuel Poverty: Eating or Heating?. Welcome Carol Hopkinson - Money Matters Adviser, CHS Group Lorraine Payne - Financial Education Manager, CAB Cambridge](https://reader036.vdocuments.site/reader036/viewer/2022082713/5697c01a1a28abf838ccee82/html5/thumbnails/2.jpg)
Welcome
Carol Hopkinson - Money Matters Adviser, CHS Group
Lorraine Payne - Financial Education Manager,CAB Cambridge
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Today’s workshop
Energy information to help you help your clients:
• Fuel Poverty
• Ice Breaker
• Complaints
• Grants
• Sharing knowledge and experiences through case studies.
• Summary
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Fuel Poverty
Definition
10% of income, numbers rising
Causes
Personal – low income, disabilities/health, not using controls, homes not energy efficient
Technical – poor housing, lack of insulation, inadequate heating causing high energy use
Energy costs - paying too much for energy, pre payment meters, fuel debts.
Health
Lack of heat increases risks - elderly, sick, lone parents. Heart condition, hypothermia, breathing, rheumatism
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Before switching consider
1. Online, Direct Debit, Standard quarterly, Prepayment, Fuel Direct
2. Would have to pay any outstanding bills older than 28 days
3. Consider fixed prices - maybe a penalty to move during contract
4. Token /card meter can switch with a £500 debt
5. Look into welfare benefits e.g. AA, PIP, tax credits, get a benefit check done through CAB or TURN2US
6. Oil clubs through local council?
7. No change in supply, no interruptions, tenants pay the bill.
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Complaints
1. Look on-line or ask supplier for their complaints procedure – write or phone to complain. Always keep a log.
2. Supplier – 8 weeks to respond 3. CAB - 08454 040505
4. Energy Ombudsman 0330 440 1624 – compensation up to £5K.
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Grants
CCCLAS – replaced Community Care Grants, apply via an authorised agent. Can help with washing machines, cookers, fridge freezers, microwaves, beds, clothes vouchers, food hampers……
British Gas Trust Fund – anyone ! Help with fuel bills, further assistance payments
N. Power – own customers only energy bills
EDF Trust – EDF customers only. Help with energy debts and white goods occasionally.
Water Company Assistance Fund – check local suppliers web site
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And finally ………
Any questions?
Feedback forms
Information packs
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Thank you for joining us!