fssa mobile device management - in.gov iot mdm... · the simplest way to obtain an apple id without...
TRANSCRIPT
FSSA Mobile Device Management
Setting up your newly issued State of Indiana iPhone FSSA PRIVACY & SECURITY
Updated July 2, 2015
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Summary By following this guide you will enable and associate your State of Indiana / FSSA issued iPhone with the IOT mobile device manager. By doing this you will receive the full benefits of the mobile device manager solution. IOT has been working to further enhance and update the enterprise service. Below is a picture of the icon which will be showing itself on your iPhone or iPad. This application provides enhanced security to State of Indiana issued iPhones and iPad(s).
Device Activation
BEFORE you turn on your new phone, call 1-877-807-4646 using your old phone or landline. Activation procedures with Verizon require you to be near a land line. Often this is done at work (for example in Indiana Government Center) Have the receipt nearby as it may be referenced. To begin using your newly issues state mobile device for official FSSA State of Indiana email and work insure that you choose a time when the device is fully charged and near a good cellular signal. The State of Indiana public Wi-Fi network does not permit Apple iTunes store access. Currently some individuals are receiving iTouch enabled devices. A 5S allows you to use your fingerprint. An Apple iPhone 5C or 4S will not allow you to authenticate with a fingerprint. Be aware of this as you move through these instructions further in the document.
First Power On
1. Turn on newly activated Verizon iPhone. 2. Follow the prompts to activate your iPhone and be sure you choose cellular connection and skip the Apple
ID step.
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3. Follow this IF you have a device with iTouch like a 5S or higher. If you choose to do it later, you can find it
in settings. Skip to 4 if you desire or don’t have a 5S or higher.
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4. Continue onward creating an initial passcode which will be replaced by a complex password of your
choosing. 5. Allow some time for the device to catch up and initialize. When ready please follow instructions below to
install the MDM.
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Apple ID creation To obtain the MDM application you must have an Apple ID. This Apple ID must be tied to the State of Indiana email address you have for FSSA.IN.GOV. The simplest way to obtain an Apple ID without providing a method of payment application at this time from the Apple store is to download a free app. This has been determined to be the easiest way to create an Apple ID without having to supply a default method of payment on your State of Indiana issued iPhone. Please contact FSSA account control [email protected] with any issues or if needing immediate support. If you do have an Apple ID with an Indiana email address (such as FSSA.IN.GOV) skip to the section of this document titled Install MDM Client. If you do not have an Apple ID with an Indiana email address (such as FSSA.IN.GOV) start with the section of this document titled Apple ID creation. Do not download the MDM client from the iTunes store. Since this is a new phone you do not have an Apple ID using your FSSA email address. Please follow these instructions. 1. Open the App Store, search for the IN.gov app, download and install, and follow the prompts as shown:
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2. Keep going! Continue onward and populate the fields with correct information for your work location.
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3. You do not want to associate your personal credit card to the State of Indiana iPhone. If you are unable to
select NONE please contact FSSA account control [email protected] for immediate support. If the payment type of NONE is grey or missing, please contact FSSA account control [email protected] for immediate support. .
4. Check your State of Indiana FSSA email for the verification email from [email protected].
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5. Click the link and follow the instructions as seen below
6. Your new Apple ID is complete and ready for use in downloading apps! 7. Next we will re-associate your iPhone or iPad so the State of Indiana mobile device management server
can install the MDM mobile iron client!
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Installing MDM Client Please note – You may, possibly at some point, see a prompt for your PASSCODE. This is the complex alphanumeric code you created to open your iPhone. The PASSCODE is not your AD State of Indiana password. 1) Open the Safari web browser and navigate to mdmportal.iot.in.gov. When this address is typed into Safari,
it immediately reverts to “State of Indiana”. It’s OK. Please follow the prompts.
2) Remember your login information is in the format of your first name DOT last name @fssa.in.gov. Your password is your existing AD PC password you type when logging into your State of Indiana PC.
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3) After agreeing to register you will be prompted to install the profile. Keep touching Install and move
through the screens.
4) You are almost complete joining the iPhone or iPad to the MDM.
You should now see the final Congratulations screen. Click the X and close this. There will be a brief 3 to 5 minute delay while your phone synchronizes again with the MDM. The iPhone will *finally* download the new MDM Application from the Apple Store. Please follow the prompts as shown in the images below. Have the Apple ID and password you chose handy as your phone will attempt pull down the enhanced MDM client.
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5) Install and click through the screens. Please follow the prompts as shown in the images.
6) If prompted, enter your password is your existing active directory password you type when logging into your State of Indiana PC. Allow Mobile Iron to track the location of your phone in case it is stolen.
NOTE: Please allow for up to five minutes for your State of Indiana email to begin flowing back into your inbox. You might be prompted to enter your AD password which is the same one you enter when logging into your State of Indiana PC.
The procedure is complete!