FrontRange and GoldMine update

Kevin Smith, FrontRange Solutions, Account Manager

Geoff Boulden, Twelve Three Marketing

Agenda Company Overview

GoldMine Premium Edition

GoldMine Mobile

GoldMine Enterprise

GoldMine Roadmap

Wrap up

Helps customers increase revenues and improve customer satisfaction by identifying and acquiring profitable new customers, while streamlining operational efficiencies

FrontRange Solutions – GoldMine16+ years experience in creating solutions for SMEFrontRange Solutions – GoldMine16+ years experience in creating solutions for SME

“We have increased our sales by 106% in three years. We contribute this greatly to being able to track and analyze our Boat Show leads and our

advertising leads, reply to customers on their time line, use special e-mail to select customers, send direct mail to others, and order inventory based on what

our customers are thinking about buying,” - Sailor’s Wharf

“…automated activity report cuts the time to prepare weekly reports up to 50 percent, or by two to three hours – giving reps

more time to sell.” - Standard Motor Products

“We’ve seen a 50% slash in real time and money savings because programmers are no longer needed,” says Williams. “The ease of pulling the information out of the program is so much better.

Before, we had to hire a programmer to set up a report—and that was expensive. Now, I can make my own report. I can pull the exact information we want in the format we want and that has

been a great benefit to us.” - California-Hawaii Elks Major Project, Inc

Corporate Facts Global presence, headquartered in Dublin, California

– WW operations including Australia, Canada, China, France, Germany, India, Italy, Russian, Spain, and UK

16+ Years experience: Service Management, Voice, and CRM

9,000+ Service Management and Help Desk customers

130,000+ CRM customers

590+ employees

Strong financial performance– 16 consecutive quarters of revenue and earnings growth

Strong leadership team

Global Presence

76%of FTSE 100

Leadingbrands

80vertical markets50%

of Fortune 100

44%of Fortune 500

Partners/ Distributors in

40+countries

Global Partner NetworkOver 200 Certified CRM Partners in 40+ countries

FrontRange Offices

GoldMine Partners

HEAT/ITSM Partners

GM/HEAT Partners

GoldMine Product Overview

Global Market leading CRM Solution for mid-sized companies– Proven in over 130,000 companies

– Quick to implement and highly flexible

– Full customer relationship support

– Calendar and email support

– Robust, integrated sales process support

– Unique market coverage with 4 products in the brand

Featured as the sales and marketing solution in Windows Vista

Vista Featured

CRM Customers in More Than 70 Industries

BMW Paarlberg Motors (Pty) Ltd.Car Mart MexicoeNissan.com Mack TrucksWesco Manufacturing Volvo Cars Of North America, LLC

Automotive (10)

Avid Technologies, Inc.Applied Control Engineering, Inc.Centerbeam, Inc.Digitek SolutionsBelden, Inc.

Engineering/Management (124)

Steinway & SonsYamaha Corp. of AmericaMichigan First Aid & Safety Co.Mallory CompanyGroupComm Systems, Inc.

Durable Goods (230)

Banta Book GroupChicago TribuneJohn Wiley & Sons, Inc.

Publishing and Printing (51)

AT&T Broadband Digital World ServicesSprint PCS

Telecommunications(51)

Bank of AmericaFirst Federal Bank of CaliforniaFirst National Bank of ColoradoFirst National Bank of Omaha

Banking/Credit (94)

Bell & Howell Compaq ComputerPC MagazineIngram MicroLockheed Martin

Computers/Periph/Software& Related Services (802)

American Institute of Mgmt.BeNow, Inc.Innovative Technology Application, Inc.iMedia ProSynchronicityMonster.com

Management Consulting Services (157)

Office Depot, IncMen's Warehouse Saks Fifth Avenue

Retail (49)

American Lung Association of Illinois American Red Cross Girl Scouts of the USA

Civic/Social/MembershipOrganizations (51)

AdministaffAll Temps PersonnelKelly Services

Personal Services (12)

American Health Care Partnership, Inc.CHSI of Nevada Data MaxIDG World ExpoSSI Group

Business Services (500)

HEAT, GoldMine, IPCC:Award-Winning Tradition (cont.)

Continued Award Success 2006

GoldMine Product Family

GoldMine Corporate Edition is designed for businesses who need robust functionality, low total cost of ownership, capability to integrate with other systems and some configuration capabilities.

GoldMine CE

GoldMine Premium Edition is designed for organizations who need enterprise class robust CRM functionality, including Service and Support and interaction management with quick ROI

GoldMine PE

GoldMine Enterprise Edition is designed for organizations who need enterprise class functionality with quick time to benefit and low total cost of ownership. GMEE can be tailored to your business to provide a holistic view of customer information so your users can more productive, drive revenue and provide better insight into your business.

GoldMine EE

GoldMine® Premium Edition

Copyright © 2007 FrontRange Solutions USA Inc.

New Intuitive Interface with Navigation enhancements Flexibility to position fields anywhere on screen Customer Service Module Quick Action buttons in core modules Auto Complete which improves data quality Notes Stored Independently Double click searching on all fields (not just primary fields) See Additional Contacts in History and Pending tabs New Relationship tab Emailing direct from Knowledge base to existing contact New Redesigned Search centre (complex searching and Data

Mining made easy) Grouping capability for instant data analysis in core modules

(search centre, history tab, pending tab etc) Preview Pane ……Many other productivity enhancements…..

Summary of Enhancements and FeaturesSummary of Enhancements and Features

GoldMine Premium EditionCompleting the Customer Lifecycle

GoldMine® Premium Edition

Demo

Copyright © 2007 FrontRange Solutions USA Inc.

GoldMine Mobile

GoldMine Mobile Edition v3.0

Providing real-time mobile access to GoldMine Corporate Edition with wireless synch for the latest Blackberry devices

GoldMine SolutionGoldMine Solution Real-Time Wireless Synch Off line access Lease Key Security Contact Management Activity/Calendar Management Opportunity Management Phone Integration Email Integration Search Capabilities Configuration Options

Key Features Key Features

Fast real time access – 1 – 2 second Application response time.– Simple and intuitive to use based on Blackberry navigation.– Patented Sync process is 15x faster than other sync technologies

Low Cost Implementation & Maintenance Application– Uses your Blackberry Enterprise Server – no other pieces to buy.– Uses standard Blackberry development tools for other customization

Centralized Platform provides – One “Control Panel” for all Mobile Applications– One Development and Security Model for all Mobile Applications– Data is secure when the device is on and off the wireless network

Benefits of GoldMine Mobile -Benefits of GoldMine Mobile -

Architecture

GoldMineDatabase

Mobile Application

Server

BES/MDSCorporate Firewall

Wireless Network

Real-TimeWireless Synch

GoldMine Enterprise Overview

FrontRange Solutions – GoldMine EnterpriseDifferentiation

The next generation of CRM!!!!!! Adaptability – “Click to Configuration” at all levels (not

customization) Open Data Model including links to external systems Ability to define the relationships that are important to you. Enterprise wide workflow and reporting Extensibility Modular approach allows you to deploy only needed functionality Common platform for all solutions Options for Deployment – Smart Client, Web Client &

Disconnected Client

Featured as the sales and marketing solution in Windows Vista Launch

Value through Uniquely Integrated Solutions

•Incident•Change•Problem•Release•Availability•Configuration•SLM•HEAT & HPD•SM ASP

•Network•Patch•Inventory•Asset•S/W

Distribution•Compliance•O/S

Deployment•PM•IM ASP

•Contact Mgt•Entitlement•Workflow•Incident•Knowledge•Content•Voice SS•Web SS•CS ASP

•IP Contact Center•Interaction Mgt•Self Service•Reporting•Contact Mgt•Analytics•Knowledge•FCC ASP

•Lead Mgt •Quoting•Campaign Mgt•Sales Mgt•Forecasting•Analytics•GoldMine CE•GoldMine

Enterprise•GoldMine

Premium

GoldMine SolutionGoldMine Solution Account/Contact Centric Ability to define your own relationships Outlook Calendaring and email Communication center Territory management Literature fulfillment Quick actions Search center Smart client or Web Client

BenefitsBenefits Track all facets of a client relationship including social network and activities Improve customer retention through a more complete understanding of your customers Access information your need to make real time business decisions More effective team collaboration across your company

GMEE - Relationship ManagementGMEE - Relationship Management

GoldMine SolutionGoldMine Solution Opportunity management Real-time Forecasting/Pipeline

management Sales methodologies Integration with external data sources Quota management Quoting Quoting approval

BenefitsBenefits Convert more leads to sales with the use of sales methodologies Increase Productivity by automating routine tasks and business processes Greater visibility into pipeline allows you to be proactive rather than reactive

GMEE - Sales ManagementGMEE - Sales Management

GoldMine SolutionGoldMine Solution Campaign execution Campaign analysis Lead import Lead distribution Lead analysis Automated marketing processes Holistic view of marketing activities

BenefitsBenefits Manage and execute more effective and repeatable marketing campaigns through the generation

and distribution of qualified leads to your sales force Convert more leads to sales by simplifying and automating the lead incubation and maturation with

Business Process Improve overall campaign effectiveness by monitoring campaign results in real-time while making

adjustments to campaign activities

GMEE - Marketing AutomationGMEE - Marketing Automation

GoldMine SolutionGoldMine Solution Case Tracking History/Activity tracking Visibility by sales force Product catalog integration

GMEE - Customer ServiceGMEE - Customer Service

BenefitsBenefits Reduce manual intervention by automating routine and repetitive tasks and other business

processes Increase efficiency through the utilization of predefined actions for use on all contacts or a group of

contacts

GoldMine SolutionGoldMine Solution Predefined Reports

Forecast analysis

Sales analysis

Lead analysis

Campaign analysis

Create your own dashboards

Cross-application reporting

BenefitsBenefits Concentrate your efforts on delivering results with useful reporting and analytics Gain pipeline insight from built-in analysis and reporting capabilities Get real-time updates for your pipeline and track products, prospects, revenue potential, and closing

rates in real time

GMEE - Management CapabilitiesGMEE - Management Capabilities

GoldMine SolutionGoldMine Solution Trigger definition Activity creation Event monitoring Configurable procession options Automated tracks Three levels

– Quick Actions– Business Rules– Business Process designer and engine

GMEE - Business ProcessGMEE - Business Process

BenefitsBenefits Reduce manual intervention by automating routine and repetitive tasks and other business

processes Increase efficiency through the utilization of predefined actions for use on all contacts or a group of

contacts

GoldMine Enterprise Demo

GoldMine Roadmap

GoldMine Roadmap

GMPE Patch

GoldMine Premium Edition

DescriptionQ1Q1 Q2Q2 Q3Q3 Q4Q4CalendarCalendar

GMPE

Case Mgmt

New grid support

Improved workflow

Productivity enhc

Vista support

GMPE

Enhance Mrkt

Conditional F2

Workflow enhc

Vista compatibility

Office 2007 support

Drag/drop org chart

GoldMine Enterprise Edition

GMEE 6.0

Relationship mgmt

Sales Mgmt

Marketing Mgmt

Support

Interaction Mgmt

Outlook Intengration

GMEE 6.X

Enhanced Mrkting

Lotus Notes support

Mobile

Analytics

SaaS

GMEE 6.0X

Service Pack

Moving to the Solution….

GMEE looks good if: Over 50 users Account centric Lots of integration Highly values configuration, flexibility Centralization a key International .net a requirement Web Hosting Dashboards a requirement Using ITSM Complex business processes

GM PE Looks Good if: Below 50 seats Limited budget Just wants central database or basic

contact management Simple now but wants to be able to

grow later Need limited configuration Need limited integration

Questions

Thankyou

Receive an additional 10% off promotional pricing until Sept 30 for attending today’s seminar!Please speak to Geoff from Twelve Three