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FROM THE H.E.A.R.T.: SUPPORTIVE HOUSING THROUGH MULTI-AGENCY COLLABORATION
BROWARD COUNTY, FLORIDA Stephen Ferrante, M.S.W.
Group Victory, LLC (954-249-2323) March 28, 2014
Project Intent Address Increasing
•Child Welfare & Child Protective Services Involvement
•Family Homelessness
•Family Economic Instability
•Family Recidivism
Target Population (Families) • Extremely Low Income: 30% of area median income • Inadequate Housing / Housing Instability
oHUD Definition for Homelessness • Child Welfare Involvement
oVerified Maltreatment oChild Removal Risk / Child Removal oHistory of Family Child Welfare Recidivism o Legal Sufficiency for Judicial Involvement / Judicial Involvement oReunification Family: Housing one of Remaining Barriers
• At-Risk & Multiple High Needs oMental Health oSubstance Abuse oDomestic Violence oDevelopment &/or Physical Disabilities oYoung Children oMany Children oHousehold Trauma
Project Goals 50 High Risk / High Need Families Achieve the Following:
Primary Goals • Reduce the number of child welfare contacts • Reduce the incidents of child maltreatment • Reduce the number of child removals • Reduce the number of foster care placements • Increase housing stability • Decrease costs associated with child welfare involvement & homelessness
Secondary Goals • Increase healthy parenting skills • Increase emotional coping strategies among family members • Increase family employment • Increase family financial management and stability • Increase legal self-advocacy • Increase attainment of permanent affordable housing
Project Approach • Highest Need Families oKey “Gatekeeper” Collaboration oHomeless Continuum of Care oChild Welfare Lead Agencies
• Affordable Housing Access oHousing First & Rapid Re-Housing (Scattered Site) oEmergency & Transitional Housing oPublic Housing Authority Collaboration oPublic Housing Choice Vouchers oHousing Coordinator oHousing Liaison oPermanent Supportive Housing
Project Approach • Intensive Supportive Service Infrastructure
oCentralized Case Management oCollaboration with Service Agencies aligned with Family Needs & Success
oMainstream Resource & Benefit Linkage oEvidence-based Treatment Interventions oIn-Home & Community-based Service Delivery oSingle System of Care Model
Project Partners PARTNER ROLE
KID, Inc. (Kids in Distress) Lead Community Youth & Family Services Provider: Project Lead Agency; Clinical Case Management
ChildNet Lead Child Welfare Agency: Referral & Triage Housing Coordinator
Broward Sheriff’s Office Lead Child Protection Agency: Referral & Triage
5 Public Housing Authorities Housing Choice Voucher Provider & Liaison (50 Vouchers)
HOPE South Florida Emergency & Transitional Housing
Urban League of Broward County Economic Self-Sufficiency Provider
Legal Aid of Broward County Legal Counsel & Guidance
Broward Health Health Access, Education & Screening
Broward Addiction Recovery Center Substance Abuse & Behavioral Health Support
Women in Distress Domestic Violence Prevention
Broward County Homeless Initiative CoC Lead Agency; CoC Access
Barry University Local Evaluation
Group Victory, LLC Planning, Implementation & Sustainability Support
Project Planning: Pre-Application • Gathering Key Stakeholders o Gathering Key Stakeholders
• Facilitated Dialogue o Need & Priorities o Ideal System of Care o Resource & Service Leveraging o Gaps & Capacity Building
• Community Consensus
Project Planning: Committees • Advisory & Steering Council o Leadership / Champions o Governance / Experts o Sustainability
• Program (with Monthly Partner Briefing) o Readiness Assessment o Implementation Planning / Work Plan o Targeting o Housing Coordination o Support System of Care Coordination o Program Protocols, Manual & Training
• Communication o Public Marketing & Relations o Resource Acquisition & Development
• Evaluation: Design & Methodology
Project Implementation: Committees • Advisory & Steering Council
o Leadership / Champions o Governance / Experts o Sustainability
• Management o Operations & Policies o Utilization o Training & Development Evaluation & Continuous Quality Improvement Team Monthly Partner Briefing
• Clinical Multi-Agency Staffing (Minimum Weekly) o Clinical Care o Service Coordination
• Communication o Public Marketing & Relations o Resource Acquisition & Development o Sustainability
Primary Direct Service Team PARTNER ROLE
KID, Inc. Project Director 5 Clinical Intensive Case Managers (10:1 Ratio)
ChildNet Housing Coordinator
Urban League of Broward County
2 Family Life Coaches
Legal Aid of Broward County
1 Family Attorney
Family Selection APPLICATION
(ChildNet & BSO)
ELIGIBILITY AND VERIFICATION (KID, ChildNet, BSO & PHA)
RANDOMIZATION (Urban Institute)
ENROLLMENT (KID, ChildNet & BSO)
ENGAGEMENT (HEART Partners & Barry University)
Housing Coordination • Seamless Access to Emergency Sheltering • Consolidated Housing Voucher Commitment • Prompt Housing Voucher Appointments • Combined Housing Voucher Certification & Orientation • Follow-up Legal Aid Housing Briefing • Landlord Engagement & Inventory Building • Leasing & Inspection Process Communication • Household Donation & Storage Acquisition • Household Moving Donation Acquisition • Project “Fit” within Housing Authority Structure
Supportive Service Coordination • Single Project Identification • Unified Interagency Staff • Shared Mission, Priorities & Values • Role Clarification & Compliment • Shared Tasks & Responsibility • Strong Interagency Communication • Consistent Family Communication • Effective Interagency Collaboration • Resource Sharing • Mutual Support • Celebrations of Success & Each Other
Ongoing Initiatives • Re-enforcing Distinction between Housing Coordinator & Housing Liaison
• Defining HEART’s Role in Homeless CoC • Increasing Lead Child Welfare Agency Referrals • Maintaining Family Engagement Beyond Housing • Distinguishing Clinical Case Manager & Child Advocate Roles
• Project Director Collaborative Operational Management & Clinical Responsibilities
• Staff Self-Care Management
24 Families to Date • 20 Diversion / Prevention Families • 4 Reunification Families • 6 Families Living on the Street at Intake • 23 Single Parent Households • 14 Families with 2-3 Children / 5 Families with 1 Child • 4 Families with 4-5 Children / 1 Family with 7 Children • 12 Parents 18-25 Years Old / 19 Parents Under 32 / Oldest Parent 43 • 13 Families Employed • 19 Parents High School Diploma / 5 Parents High School Dropout • 12 Families Prior Eviction(s) • 11 Families Criminal Background • 15 Families SNAP Recipients • 15 Families Leased within 45 days • 17 Families in Apartments / 7 Families Single Family Homes
Families’ Experiences • 2 Families had New Babies / 1 Mother got Pregnant • 4 Families Celebrated Thanksgiving in their Own Homes with
Complete Holiday Dinners • 12 Families Celebrated the Holidays in their Own Homes with
Christmas Trees & Presents • 2 Families Reunified • 1 Family had a Reported Incident of Neglect • 1 Family Obtained Employment / 1 Family Lost Employment • 2 Parents Enrolled in School • 1 Family had a Car Repossessed • 1 Parent had Reported Alcohol Use • 1 Family got a Puppy
“Mommy say ‘thank you’ for me, I’m the one who wished for a home”
HEART Alliance for Sustainable Families
READINESS ASSESSMENT
PROJECT KNOWLEDGE
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
My organization is knowledgeable about the project
COMMENTS:
Key community stakeholders are knowledgeable about the project
COMMENTS:
LEADERSHIP, MANAGERIAL & ADMINISTRATIVE SUPPORT
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Leadership in my organization are knowledgeable about the project
COMMENTS:
Leadership in my organization fully support the project
COMMENTS:
Leadership in all partner organizations are knowledgeable about the project
COMMENTS:
Leadership in all partner organizations fully support the project
COMMENTS:
Required project managerial and administrative support is in place
COMMENTS:
The project has a designated budget and fiscal procedures
COMMENTS:
PROJECT GUIDANCE
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
An active project advisory council is in place
COMMENTS:
A system of ongoing project planning, oversight, and technical support is in place
COMMENTS:
A continuous quality improvement system is in place
COMMENTS:
PROJECT COMMUNICATION
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
The Child Welfare System and other key stakeholders are engaged in the project
COMMENTS:
The project is known within the community
COMMENTS:
Buy-in associated with the project’s importance and value exists within the community
COMMENTS:
An on-going project outreach, marketing, communication and information dissemination plan exists
COMMENTS:
STAFFING
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
All project staff are identified and hired
COMMENTS:
All project staff possess the knowledge, skills, abilities, and competencies to fulfill their project responsibilities
COMMENTS:
Strategies exist to develop and retain a consistent talented workforce
COMMENTS (Include Strategies you would recommend):
EVIDENCE-BASED INTERVENTION & PRACTICES
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
My organization is knowledgeable about core project components and interventions
COMMENTS:
Project partners are knowledgeable about core project components and interventions
COMMENTS:
An coordinated intake and triage system is in place
COMMENTS:
An interdisciplinary case management team is in place
COMMENTS:
A comprehensive array of supportive services are in place
COMMENTS:
Family strengthening practices and procedures exists
COMMENTS (Include Strategies you would recommend):
TRAINING
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
My organization has been fully trained on project practices
COMMENTS:
All project staff and partners have been fully trained on project practices
COMMENTS:
An ongoing training and development plan is in place
COMMENTS (Include Training you would recommend):
PROJECT MATERIALS
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
A project program, policy and procedure manual exists
COMMENTS:
My organization has been oriented to program policies and procedures
COMMENTS:
All project staff and partners have been oriented to program policies and procedure
COMMENTS:
Project staff have necessary supplies
COMMENTS (Include Materials you would recommend):
FACILITIES & EQUIPMENT
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Project staff have a central office
COMMENTS:
Project staff are co-located
COMMENTS:
RECORD KEEPING & DOCUMENTATION
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Record keeping and documentation policies, procedures, and practices are in place
COMMENTS:
My organization has been trained on record keeping and documentation practices
COMMENTS:
All project staff and partners have been trained on record keeping and documentation practices
COMMENTS:
Adequate information technology resources and supports are in place
COMMENTS:
TARGET POPULATION ACCESS
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
The project target population is clearly defined
COMMENTS:
Project eligibility criteria is documented and disseminated
COMMENTS:
A clear plan exists to generate and process project referrals
COMMENTS (Include Strategies you would recommend):
Do you have families to refer to the project? YES NO DON’T KNOW
If yes, how many families do you have to refer to the project
COMMENTS:
FORMALIZED COORDINATION & PARTNERSHIP
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Partnerships exist with key stakeholder organizations to operationalize the project
COMMENTS:
Partner Agreements and/or Memoranda of Understanding are in place to formalize collaborative roles, responsibilities, and expectations
COMMENTS:
A unified sense of cohesion exists among all partners for system of care ownership and accountability
COMMENTS:
Partners are involved in multiple aspects of project planning, development, and implementation
COMMENTS:
Strategies are in place to enhance and maintain project partnerships
COMMENTS (Include Strategies you would recommend):
HOUSING
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Housing vouchers have been identified, committed and are available for the project
COMMENTS:
Clear procedures are in place to access housing vouchers
COMMENTS:
Clear procedures are in place to assist families locate housing
COMMENTS:
Clear procedures are in place to facilitate moving families into housing
COMMENTS:
Strategies are in place to aid families in maintaining affordable housing
COMMENTS (Include Strategies you would recommend):
EVALUATION
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
A project evaluation plan is in place
COMMENTS:
Data collection and analysis procedures exist
COMMENTS:
A procedure exist to translate evaluation findings into practice enhancements
COMMENTS:
My organization has been oriented to the evaluation plan and methodology
COMMENTS:
Project staff are trained on the evaluation plan and methodology
COMMENTS:
LONG-TERM PLANNING
NOT YET PREPARED
MODERATELY PREPARED
HIGHLY PREPARED
DON’T KNOW
Formal strategies are developed for long-term project sustainability
COMMENTS:
SUSTAINABILITY STRATEGIES
What sustainability strategies do you recommend:
STRENGTHS
What project and/or system of care strengths exist:
WEAKNESSES
What project challenges and/or limitations exists:
OPPORTUNITIES
What project opportunities exists:
THREATS
What threats and/or barriers to the project exist:
ADDITIONAL COMMENTS: