from landing to take-off: we care - swissport · company presentation . november 2014 . agenda 1....

FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION November 2014

AGENDA

1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence

Swissport International Ltd. 2 November 2014

1. THIS IS SWISSPORT


THE COMPANY Swissport International Ltd. is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an “all-inclusive” service package in addition to managing integrated collaboration – outsourcing – models.

WHAT WE DO


Key Figures Revenue (not normalised) CHF: 3.0 billion Countries 45 Employees ~ 55,000 Flights handled (movements) > 3.9 million Cargo handled (tonnes) > 4.1 million Warehouses > 120 Airports served > 265 Customers > 700

Passenger handled (departures) ~ 224 million

WHAT WE DO: THE PROFILE


GROUP EXECUTIVE MANAGEMENT (GEM)

* GEM Members


To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We also aim for: • Consolidate and strengthen our number-one position • Achieve profitable growth • Progess in key areas such as quality and reliability • Further develop and implement the Swissport Formula

WHAT WE AIM FOR: OUR MISSION


TO PROVIDE THE AVIATION INDUSTRY WITH CONSISTENT AND TAILOR-MADE SOLUTIONS AROUND THE GLOBE, FOR A BETTER CUSTOMER EXPERIENCE • We focus on innovation and human

resources development • We are guided by the principles of

sustainability and compliance

HOW WE DO IT: OUR MISSION STATEMENT


PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time.

HOW WE DO IT: OUR VALUES


HOW WE DO IT: AWARDS

ACW

Air Cargo Handling Agent of the Year 2014

Awarded to Swissport for the sixth year in succession at the World Air Cargo Awards 2014.

These values result in steady growth and an industry-wide acknowledgement of our achievements:

NPMA

Silver Nozzle Trophy for the most

outstanding airport fuelling organization in the United States for

2013 (Oakland International Airport).

International Cargo Handler of the Year –

Africa (2011/2013)

Awarded to Swissport for the second time in a row at the Air Cargo

Africa 2013 Conference and

Exhibition.

Ground Handling Award 2013

Awarded to Swissport at the prestigious

Cargo Airline of the Year Awards 2013.

ITM

Best Global Aviation Ground Services Company 2012

Awarded to Swissport

12 years in a row, by the Institute for

Transport Management.


HOW WE DO IT: CERTIFICATIONS

ISAGO Swissport’s Corporate Headquarter as well as 14 stations of its global network have been awarded the IATA Safety Audit for Ground Operations, listed in the ISAGO registry. Swissport will continue participating in the ISAGO program and going along with certifying further stations. IATA Swissport has been a Member of the Strategic Partnerships Program from 2005 to 2013. ISO Swissport is Management System ISO 9001 certified (by SGS).

CARGO 2000 Swissport has achieved certification as a fully compliant Cargo 2000 company, a landmark certification recognising Swissport’s active endeavours to fully comply with all agreed industry quality standards.


Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: • Consistent quality and reliability of service delivery • Efficient services through application of best practices • Improved choice and access to innovative services globally • Optimised solutions for global and local needs • Well-trained management and staff

WHAT MAKES US SPECIAL: SWISSPORT FORMULA


FROM RELATIONSHIP TO PARTNERSHIP

• Tailor-made cooperation models (incl. Global Framework Agreements)

• Business development projects and launch of new products • Joint ventures

WHAT MAKES US SPECIAL: COLLABORATION MODEL

Single Station Regional/Multi-station

Network Packages Hub & Base Management

Full Outsourcing


FACTS & FIGURES: TOP CUSTOMERS

Full-service airlines: Low-cost carriers:


2. OUR SERVICE OFFERINGS


GROUND HANDLING SERVICES

• Passenger & Ramp Services • Baggage Services • Ticketing Services • Lost & Found Services • Lounge Operations • VIP Services • Gate & Check-in Services • Irregularity Handling • Station Management & Control • Load Control • Crew Administration • De-icing


CARGO SERVICES

• Freight Handling (On/Off Airport) • Mail Handling • Document Handling (Import/Export) • Integrator Handling • Cargo Handling in a Third-Party Facility • Freighter Ramp Services/ Transportation • Outsourced Hub Operations • and Management • Network Handling Services (Off-Line) • Call Centre and Airline Customer Services • Trucking Services • Warehousing • e-Freight Services


FUELLING SERVICES

• Into-Plane Fuelling • Maintenance & Operation of Tank Farms • Maintenance & Operation of Fuel Distribution • Systems & Pipelines • Laboratory Fuel Testing • Ground Support Equipment Fuelling • Ground Support Equipment Maintenance • Fuel System Project Maintenance • Rental Car Fuel Facility Management • Technical Audits & Inspections • Cathodic Protection Surveys


MAINTENANCE SERVICES

Aircraft Maintenance • Repair • Engineering • Warranty Administration • ETOPS signoff • Transit/turnaround services • Aircraft checks

Ground Support Equipment Maintenance • Scheduled Maintenance • Unscheduled Maintenance • Complementary Services • Repairs • Overhaul ULD Maintenance • CAA certified Maintenance

and Repair of ULD: • Containers, Pallets,

Envirotainers


EXECUTIVE AVIATION SERVICES

• Personalised Service Delivery 24/7

• Fast Turnaround Times • Passenger & Crew

Assistance • Customs & Immigration

Assistance • Passenger & Crew

Assistance • Traffic Rights & Landing

Permits • Flight Planning & Weather – • NOTAMs

• Airport & Runway Slot • Co-Ordination • Aircraft Charter Reservation • Change Aircraft Charter

Reservation • Catering Arrangements • Hotel & Restaurant

Reservations • Limousine & Car Rental • Fuelling Arrangements


AVIATION SECURITY SERVICES

• Document Verification • Access Control • Passenger Screening • Aircraft Security Service • Cargo and Baggage Screening • Integrated Security


3. THE HUB CONCEPT


FROM RELATIONSHIP TO PARTNERSHIP

• Provision and management of handling services at carrier’s hub or base* airport.

THE HUB CONCEPT: MODES OF COOPERATION

Single Station Regional/Multi-station

Network Packages Hub & Base Management

Full Outsourcing

*Airline has permanently based a few aircrafts (mainly low-cost carriers)


THE HUB CONCEPT: CUSTOMER BENEFITS

Focus

Reduction of handling rates and improved cost transparency with the conversion of handling costs from fixed to variable

Best Practice

Quality

Cost

Improve and/or maintain quality of handling services with the implementation of the proven “Swissport Formula”

Benefit from our experience at > 265 airports

The Hub & Base concept allows the airline to focus on their core business

Partnership Provides the full benefit of collaborating with Swissport as a strategic partner

Expertise Vast hub and base management experience in 17 stations around the globe


THE HUB CONCEPT: CONTRIBUTION BY PARTNERS

SWISSPORT

• Operational hub & base experience • Swissport brand and quality • Quality re-assurance • Headquarters’ commitment to assume

professional project leadership up to operational start

• On site project support by experienced field managers from global network

• Operational- and leadership training of local staff and management

• Best practice handling processes and operations (Proven Swissport Formula)

• Provision of quality ground equipment (GSE) and access to innovative technologies

• Vast commercial expertise from more than 600 customers airlines

• Global procurement power and leverage

AIRLINE

• Provide flight production volume

• Assist in arranging license approvals

• Support in assuring airport space at preferential rates

• Support in provision of attractive financial options for leases, loans and local guarantees

• Assist with local labour market and labour law issues

• Arrange local legal support

• Lobbying and networking on all levels


Milestone 2: Board Approval

Milestone 1: Sign MOU

Timeframe: ca. 1-2 months

THE HUB CONCEPT: PROJECT PROCESS

Top level kick-off talks

Feasibility study (initial

proposal)

Fine-tune cooperation

model & business plan

Order GSE and prepare for start-up





THE HUB CONCEPT: OUR EXPERTISE

8 Airl ine Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, SOF, ZRH

4 Major Airl ine Bases: GVA, LGW, MAD, STN

5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO


4. REGIONAL AND GLOBAL PRESENCE


GLOBAL NETWORK

Network Countries: 45 Stations: > 265

Central America & Caribbean Countries: 7 Stations: 18

South America Countries: 6 Stations: 35

Europe Countries: 19 Stations: 105

Africa Countries: 8 Stations: 36

Asia & Middle East Countries: 3 Stations: 8

North America Countries: 2 Stations: 64


AFRICA

Swissport International Ltd. 30

Ground Handling Cargo Services Fuelling Executive Aviation Security

November 2014

Maintenance

ASIA

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance


CENTRAL AMERICA & CARIBBEAN



EUROPE



NORTH AMERICA



SOUTH AMERICA



Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland www.swissport.com

from landing to take-off: we care - swissport · company presentation . november 2014 . agenda 1....

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