from landing to take-off: we care · swissport is management system iso ... • fuel system project...

April 2018 Swissport International Ltd.

FROM LANDING TO TAKE-OFF: WE CARE

COMPANY PRESENTATION


AGENDA

1. This is Swissport

2. Our Service Offerings

3. The Hub Concept

4. Global and Regional Presence

2


1. THIS IS SWISSPORT

3


THE COMPANY

Swissport International Ltd. is the leading

global airport and aviation service provider in

terms of quality, reliability, safety, innovation

and network coverage.

Offering a comprehensive range of services,

Swissport is able to provide an “all-inclusive”

service package in addition to managing

integrated collaboration – outsourcing –

models.

WHAT WE DO

4


Key Figures

Revenue (not normalised) EUR: 2.8 billion

Countries 50

Employees > 68,000

Flights handled (movements) > 4.5 million

Cargo handled (tonnes) > 4.7 million

Warehouses > 133

Airports served > 315

Customers > 850

Passenger handled (departures) > 265 million

WHAT WE DO: THE PROFILE

5


GROUP EXECUTIVE MANAGEMENT (GEM)

6


To provide the aviation industry with consistent and tailor-

made solutions around the globe, for a better customer

experience.

We also aim for:

• Consolidate and strengthen our number-one position

• Achieve profitable growth

• Progess in key areas such as quality and reliability

• Further develop and implement the Swissport Formula

WHAT WE AIM FOR: OUR MISSION

7


TO PROVIDE THE AVIATION INDUSTRY

WITH CONSISTENT AND TAILOR-MADE

SOLUTIONS AROUND THE GLOBE, FOR

A BETTER CUSTOMER EXPERIENCE

• We focus on innovation and human

resources development

• We are guided by the principles of

sustainability and compliance

HOW WE DO IT: OUR MISSION STATEMENT

8


PEOPLE

We show respect towards our people and their values; we do not

compromise on safety and work with enthusiasm and enjoyment.

PROFESSIONALISM

We are pioneers; working constantly on achieving sustainable

results, we creatively explore new options and improved solutions.

PARTNERSHIP

Continually striving to exceed the expectations of our clients and

our commitments, we deliver excellent service; in any place at any

time.

HOW WE DO IT: OUR VALUES

9


HOW WE DO IT: AWARDS

ACW

Air Cargo Handling Agent of

the Year 2014

Awarded to Swissport for the

sixth year insuccession at the World Air Cargo Awards 2014.

These values result in steady growth and an industry-wide

acknowledgement of our achievements:

International Cargo Handler of the Year –

Africa (2011/2013/2015)

Awarded to Swissportfor the third time in a row at the Air Cargo

Africa 2015 Conference and

Exhibition.

Ground Handling Award 2013

Awarded to Swissportat the prestigious

Cargo Airline of the Year Awards 2013.

10

ACSA

Best Cargo Handler of the

Year 2014

Awarded to Swissport at

ACSA's Feather Awards 2014.

Ground Handler of the Year 2016

Awarded to Swissportafter the company won the inaugural prize in

2012.

IATA

Swissport receives various ISAGO

certificates & IGOM recognition at the

IGHC 2017 in Bangkok


HOW WE DO IT: CERTIFICATIONS

ISAGO

Swissport’s Corporate Headquarter as

well as 14 stations of its global network

have been awarded the IATA Safety

Audit for Ground Operations, listed in

the ISAGO registry. Swissport will

continue participating in the ISAGO

program and going along with certifying

further stations.

IATA

Swissport is a Member of the Strategic

Partnership Program as from 2005.

ISO

Swissport is Management System ISO

9001 certified (by SGS).

CARGOiQ

Swissport has achieved certification

as a fully compliant CARGOiQ company,

a landmark certification recognising

Swissport’s active endeavours to fully

comply with all agreed industry quality

standards.

11


Standardisation and global alignment guarantees

Swissport quality around the globe regardless of

local conditions or cultural differences and the

customers benefits are:

• Consistent quality and reliability of service delivery

• Efficient services through application of best practices

• Improved choice and access to innovative services globally

• Optimised solutions for global and local needs

• Well-trained management and staff

WHAT MAKES US SPECIAL: SWISSPORT FORMULA

12


FROM RELATIONSHIP TO PARTNERSHIP

• Tailor-made cooperation models

(incl. Global Framework Agreements)

• Business development projects and launch of new products

• Joint ventures

WHAT MAKES US SPECIAL: COLLABORATION MODEL

Single Station

Regional/Multi-station

Network Packages

Hub & Base Management

Full Outsourcing

13


FACTS & FIGURES: TOP CUSTOMERS

Full-service airlines: Low-cost carriers:

14


2. OUR SERVICE OFFERINGS

15


GROUND HANDLING SERVICES

• Passenger & Ramp Services

• Baggage Services

• Ticketing Services

• Lost & Found Services

• Lounge Operations

• VIP Services

• Gate & Check-in Services

• Irregularity Handling

• Station Management & Control

• Load Control

• Crew Administration

• De-icing

16


CARGO SERVICES

• Freight Handling (On/Off Airport)

• Mail Handling

• Document Handling (Import/Export)

• Integrator Handling

• Cargo Handling in a Third-Party Facility

• Freighter Ramp Services/ Transportation

• Outsourced Hub Operations

• and Management

• Network Handling Services (Off-Line)

• Call Centre and Airline Customer Services

• Trucking Services

• Warehousing

• e-Freight Services17


FUELLING SERVICES

• Into-Plane Fuelling

• Maintenance & Operation of Tank Farms

• Maintenance & Operation of Fuel Distribution

• Systems & Pipelines

• Laboratory Fuel Testing

• Ground Support Equipment Fuelling

• Ground Support Equipment Maintenance

• Fuel System Project Maintenance

• Rental Car Fuel Facility Management

• Technical Audits & Inspections

• Cathodic Protection Surveys

18


MAINTENANCE SERVICES

Aircraft Maintenance

• Repair

• Engineering

• Warranty Administration

• ETOPS signoff

• Transit/turnaround services

• Aircraft checks

Ground Support Equipment

Maintenance

• Scheduled Maintenance

• Unscheduled Maintenance

• Complementary Services

• Repairs

• Overhaul

ULD Maintenance

• CAA certified Maintenance

and Repair of ULD:

• Containers, Pallets,

Envirotainers

19


EXECUTIVE AVIATION SERVICES

• Personalised Service

Delivery 24/7

• Fast Turnaround Times

• Passenger & Crew

Assistance

• Customs & Immigration

Assistance

• Traffic Rights & Landing

Permits

• Flight Planning & Weather –

• NOTAMs

• Airport & Runway Slot

• Co-Ordination

• Aircraft Charter Reservation

• Change Aircraft Charter

Reservation

• Catering Arrangements

• Hotel & Restaurant

Reservations

• Limousine & Car Rental

• Fuelling Arrangements

20


AVIATION SECURITY SERVICES

• Access Control

• Baggage Security

• Cabin Search

• Cargo Screening

• Catering Security

• Document Control

• General Surveillance

• High Risk Security Operations for US Carriers

• Inadmissible Handling

• Integrated Services of Security and Ground handling

• Integrated Services of Security and Cargo handling

21


3. THE HUB CONCEPT

22


FROM RELATIONSHIP TO PARTNERSHIP

• Provision and management of handling services at carrier’s hub

or base* airport.

THE HUB CONCEPT: MODES OF COOPERATION

Single Station

Regional/Multi-station

Network Packages

Hub & Base Management

Full Outsourcing

*Airline has permanently based a few aircrafts (mainly low-cost carriers)

23


THE HUB CONCEPT: CUSTOMER BENEFITS

Focus

Reduction of handling rates and improved cost

transparency with the conversion of handling costs from

fixed to variable

Best Practice

Quality

Cost

Improve and/or maintain quality of handling services with

the implementation of the proven “Swissport Formula”

Benefit from our experience

The Hub & Base concept allows the airline to focus on their

core business

PartnershipProvides the full benefit of collaborating with Swissport as a

strategic partner

ExpertiseVast hub and base management experience in 18 stations

around the globe

24


THE HUB CONCEPT: CONTRIBUTION BY PARTNERS

SWISSPORT

• Operational hub & base experience

• Swissport brand and quality

• Quality re-assurance

• Headquarters’ commitment to assume

professional project leadership up to operational

start

• On site project support by experienced field

managers from global network

• Operational- and leadership training of local staff

and management

• Best practice handling processes and operations

(Proven Swissport Formula)

• Provision of quality ground equipment (GSE)

and access to innovative technologies

• Vast commercial expertise from customers

airlines

• Global procurement power and leverage

AIRLINE

• Provide flight production volume

• Assist in arranging license approvals

• Support in assuring airport space at preferential

rates

• Support in provision of attractive financial options

for leases, loans and local guarantees

• Assist with local labour market and labour law

issues

• Arrange local legal support

• Lobbying and networking on all levels

25


Milestone 2:

Board Approval

Milestone 1:

Sign MOU

Timeframe:

ca. 1-2 months

THE HUB CONCEPT: PROJECT PROCESS

Top level

kick-off talks

Feasibility

study

(initial

proposal)

Fine-tune

cooperation

model &

business plan

Order GSE

and prepare

for start-up

Timeframe:

ca. 1-2 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 3-6 months

26


THE HUB CONCEPT: OUR EXPERTISE

9 Airline Hubs: HEL, GRU, JNB, MUC, SOF, ZRH, IAD, DEN, BRU

2 Major Airline Bases: GVA, STN

4 Major Cargo Bases: ICN, KIX, LAX, SFO

27


4. REGIONAL AND GLOBAL PRESENCE

28


GLOBAL NETWORK

Total Network

Countries: 50

Stations: 315

Latin America

Countries: 14

Stations: 65

Europe & Middle East

Countries: 20

Stations: 101

Africa

Countries: 9

Stations: 47

North America

Countries: 2

Stations: 58

29

Asia-Pacific

Countries: 5

Stations: 44


Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland

www.swissport.com

from landing to take-off: we care · swissport is management system iso ... • fuel system project...

Documents