How can I make sure I have a qualifying autoship?

• Plexus TriPlex™ (Note: BioCleanse and ProBio 5 outside of TriPlex don’t qualify as weight management products for Trim Up.)

• Plexus Slim® • Plexus Block™ • Plexus Accelerator+™ • Plexus Boost™ • P96 Vanilla and Chocolate • Plexus Slim®, Accelerator+ • Plexus Slim® & Block Combo • Plexus Slim®, Boost & Block Combo • Plexus Slim® & Accelerator+ Combo • Plexus Slim® & Boost Combo

If I’ve already purchased weight management products this month, will those count toward 60 Day Trim Up eligibility?

Participants must receive two consecutive autoship orders of $125 or more in eligible weight management products on or after their registration date through the end of their 60 days of participation. We recommend registering for Trim Up immediately after placing your order if your autoship is scheduled to be delivered within one week of your Trim Up registration. If you have an autoship scheduled later in the month, you might want to wait to register for Trim Up until that autoship is due to ship.

What do I do if my autoship is set to deliver at the end of the month, but I want to register for 60 Day Trim Up at the beginning of the month?

You can change your autoship date at any time by visiting your Back Office. You need to start your 60 days within two weeks of the date you register for Trim Up, so reschedule your autoship for a date that allows your shipment to arrive before that two week deadline.

FREQUENTLY ASKED QUESTIONS

When is registration for the Plexus® 60 Day Trim Up™? Registration begins at 12 pm EST on Sunday, Jan. 1, 2017 and continues

through 11:59 pm EST on Wednesday, March 15, 2017.

Where can I go to register for 60 Day Trim Up? Registration is available at 60daytrimup.com.

Who’s eligible to participate in the 60 Day Trim Up? To be eligible for the 60 Day Trim Up, you must be a U.S. Preferred Customer

with a qualifying order.

How do I set up qualifying orders for the 60 Day Trim Up? Preferred Customers: If you don’t currently have a qualifying 60 Day Trim Up

order, log into your Back Office to manage your autoship. You’ll need $125 in qualifying weight management products (before tax and shipping).

Retail Customers: We’ll need to upgrade you to a Preferred Customer. Go to your Ambassador’s website or click Shop on plexusworldwide.com. Choose $125 worth of qualifying weight management products. Select “Checkout as Preferred” from the Shopping Cart.

New Customers: Go to your Ambassador’s website or click Shop on our website. Choose $125 worth of qualifying weight management products. Select “Checkout as Preferred” from the Shopping Cart.

What is a 60 Day Trim Up qualifying autoship? To be eligible for the 60 Day Trim Up, you’ll need to receive an active

autoship of $125 or more in weight management products for two consecutive months after registering.

How can I make sure I have a qualifying autoship? Use your Back Office to manage your autoship. Double-check that your

autoship includes $125 (or more) in eligible weight management products. Autoships can include additional, non-weight management products, but the total of the weight management products must equal $125 to be eligible for 60 Day Trim Up.

Revised 2/13/17

What communication will 60 Day Trim Up participants receive?

60 Day Trim Up participants will receive weekly emails from Plexus to help keep them motivated and on-target with their goals. Emails include a video from Plexus Health and Wellness coach, Michelle Patrick, and will be loaded with tips for weight loss success.

What do I need to do at the end of my 60 days? Participants who’ve finished their 60 days must return to their 60 Day Trim

Up dashboard within one week of reaching their 60 day mark. They’ll need to upload two “after” photos, as well as write and submit a 250-500 word short story about their experience.

Participants who finish their 60 days prior to May 1, 2017, will also need to submit a maintenance photo on their dashboard to maintain eligibility. Maintenance photos are due every two weeks.

When will the winners of the 60 Day Trim Up be announced and notified?

Winners of the 60 Day Trim Up will be notified and announced on or before 9 pm EST on June 9, 2017.

If I’m unhappy with my results, can I return the products I purchased to participate in the 60 Day Trim Up?

Products purchased during participation in the 60 Day Trim Up can be returned under our 60-day money back guarantee. Participants who return products are no longer eligible to win prizes.

Will membership in the 60 Day Trim Up Facebook Group require approval?

Yes, all membership requests will be approved based on participation in the 60 Day Trim Up.

Social media engagement is 10 percent of my score; what does that mean?

Your social media score is mostly derived from the frequency of participation on your personal social media accounts. Share your tips for a healthier lifestyle, newly discovered recipes, favorite workouts, and more using the hashtag #60daytrimup.

Are International Customers eligible to participate? International Customers and Ambassadors aren’t eligible to participate in the

60 Day Trim Up at this time.

Who should I contact if I have any questions? Please direct all questions to customer service. Our customer service team

is available for calls from 5 am to 6 pm MST Monday through Friday and 9 am to 2 pm MST on Saturday. Give us a call at 480-998-3490. We can also be reached at 60daytrimup@ plexusworldwide.com during those same hours.

Where can I find the 60 Day Trim Up contest rules? The 60 Day Trim Up terms and conditions are available on 60daytrimup.com.

I’ve participated in the Plexus 60 Day Trim Up and totally love Plexus Products. Can I become an Ambassador?

Of course you can! Talk to your Ambassador to get enrolled today.

Plexus makes no guarantees on income, as such representations may be misleading. Your success depends on your effort, commitment, skill and leadership abilities, and how effectively you exercise those qualities. Please see the Plexus Annual Income Disclosure Statement.

Revised 2/13/17

Will my autoship be automatically terminated after the participation period?

Having an autoship is a convenient way for you to keep receiving the products you love. And, you’ll continue receiving your autoship after your 60 Day Trim Up has ended.

If at any time after the 60 days you would like to change the details of your autoship, including what products you receive, you may do so by logging into your account.

My qualifying autoship is in place. What do I do now?

Congrats! You’re ready for the 60 Day Trim Up. Head to www.60daytrimup.com. Use the same Customer ID and password as you do to manage your existing Plexus customer account and register.

If you have a qualifying order, registration is easy peasy and you’ll be done in a matter of moments. If you don’t currently have a qualifying autoship, you’ll receive instructions to visit your Back Office and manage your autoship.

Oops! I forgot my password and/or customer ID. Can customer service reset for me?

Forgotten passwords and customer IDs are easily retrievable at 60daytrimup.com; our customer service team doesn’t have access to reset.

Can I register over the phone? Registration for the 60 Day Trim Up is only available on the website.

I’ve successfully completed my registration for the 60 Day Trim Up. Now what?

Awesome! To start your 60 days, upload your “before” photos and measurements. To remain eligible, registered participants must start their 60 days no later than two weeks after their registration date.

What if I miss a deadline? No exceptions will be made for registration or start dates.

Participants who miss these deadlines are no longer eligible for prizes and are unable to re-register for the 60 Day Trim Up.