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PDJaifar. K. U

C5 Batch

Communication

It is a process of conveying a message from sender to receiver through the channel and the receiver sends the feed back to the sender.

It is a two way process and is not complete unless the receiver has understood the message completely.

Flow chart of Communication

Sender

Messenger

Channel

Receiver

Feedback

Types of Communication

Communication can be classified into 3

Verbal Communication

Non-verbal Communication

Written Communication

Verbal Communication includes monologue, dialogue, group discussion, debate, interview etc.

Non-Verbal communication or Silent communication includes eye contact, facial expressions, body language, grooming, attitude etc.

What is Empathy?

Empathy is the ability to not only know or detect what others are feeling, but to also experience that emotion yourself. In other words, it is the ability to identify with the feelings and perspectives of others & to respond appropriately to the feelings and perspectives of others.

Empathizing with someone is not the same as pitying or feeling sorry for him or her. It is entirely different. When you pity another person, you look down on him or her. You think “What a terrible situation that person is in” or even say “Thank goodness, I’m not in that situation.” Pity sets you apart; empathy brings you together.

Why is Positive body language is Important?

Having a positive body language is like two voices proclaiming your praises instead of one. In addition, people are always more likely to remember what they see, and a few seconds of body movement can be worth an entire conversation.

Explain the three Ego states ? Please detail on Johari Window ? How do you develop an Open self personality ?

Every human being behave in different ego states depending upon moment & person.

We operate from three ego states :-

Parent Ego

Adult Ego

Child Ego

Adult Ego : Also called Thought Ego. It is achieved by our own learning & it needs confirmation.

Parent Ego : Also called Taught Ego. The behaviors, thoughts & feelings are copied from parents or parent figures.

Child Ego : Also called Felt Ego. It is achieved by learning from feelings. It makes us very creative.

It is a tool created by Joseph Luft and Harry Ingham in 1955 in the United States, used to help people better understand their interpersonal communication & relationships.

Johari window is divided into four areas :-

Open self ( Known self )

Hidden self

Blind self

Unknown self

Team Work Teamwork is defined as a joint action by a group of

people, in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group.

The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal.

Thank You…..