fr01897 - consumer electrical and electronic products · 2019. 11. 25. · consumer electrical and...

Latest framework version?Please use this link to see if this is the latest issued version of this framework:afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR01897

Issue date: 12 December 2012

Consumer Electrical andElectronic Products(England)

IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 21SEPTEMBER 2018

Modifications to SASE came into effect on 21 September 2018. Accordingly, SASE publication DFE-00236-2018applies both to new Apprenticeship starts from 21 September 2018 and all Apprenticeships commenced beforeand not completed by 21 September 2018.

For more details of the changes please read the following preface page to the framework document.

Issued byInstructus

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR01897

Modifications to SASE came into effect on 21 September 2018. Accordingly, SASE publication DFE-00236-2018 applies both to new Apprenticeship starts from 21 September 2018 and all Apprenticeships commenced before this date and not completed by 21 September 2018.

The SASE modifications have further extended the list of qualifications that meet the minimum English and Maths requirements. This now allows for the acceptance of a wider range of UK-wide qualifications and also certaininternational qualifications, where these are supported by a suitable NARIC Statement of Comparability. Full details relating to the exceptions eligibility criteria are contained in: Section 5 of SASE for Intermediate Level ApprenticeshipsSection 31 of SASE for Advanced Level Apprenticeships

Please note that some frameworks may have English and Maths grade/level requirements that are above the SASE regular minimum requirements. The exceptions relating to the use of British Sign Language or Entry Level 3qualifications, detailed above, do not apply to industry-specific minimum entry requirements.

Please check specific framework documents to ascertain where this is the case and/or check directly with the Issuing Authority responsible for the framework.

Please note that the Transferable Skills tables within this document have not been updated to reflect the recent SASE changes and do not include the expanded range of acceptable qualifications. Refer to SASE for a full list of acceptable qualifications.

The updated version of SASE can be accessed here:https://www.gov.uk/government/publications/specification-of-apprenticeship-standards-for-england

... Consumer Electrical and Electronic Products (England)

Apprenticeship in Construction-Building....

apprenticeshipFRAMEWORKS ONLINE

Consumer Electrical and Electronic Products(England)




Framework summaryConsumer Electrical and Electronic Products

Intermediate Apprenticeship in Consumer Electrical & ElectronicProducts

This framework includes information on Personal Learning and Thinking Skills

Pathways for this framework at level 2 include:

Pathway 1: Delivering and Installing

Competence qualifications available to this pathway:N/A

Knowledge qualifications available to this pathway:N/A

Combined qualifications available to this pathway:B1 - Level 2 Diploma in Delivering and Installing Consumer Electrical Products

B2 - Level 2 Diploma in Delivering and Installing Consumer Electronic ProductsThis pathway also contains information on:

Employee rights and responsibilitiesFunctional skills

Pathway 2: Repairing Module Faults



Combined qualifications available to this pathway:B1 - Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products

B2 - Level 2 Diploma in Repairing Module Faults in Consumer Electronic ProductsThis pathway also contains information on:


Consumer Electrical and Electronic Products

Advanced Apprenticeship in Consumer Electrical & Electronic Products

This framework includes information on Personal Learning and Thinking Skills

Pathways for this framework at level 3 include:




Pathway 1: Repairing Component Faults



Combined qualifications available to this pathway:B1 - Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products

B2 - Level 3 Diploma in Repairing Components Faults in Consumer Electronic ProductsThis pathway also contains information on:





Framework information

Information on the Issuing Authority for this framework:

Instructus

The Apprenticeship sector for occupations in air conditioning, building services engineering,business and administration, cleaning, customer service, digital/information technology, electrotechnical, electrical and electronic servicing, enterprise and business support, facilitiesmanagement, heating and ventilating, housing, human resources and recruitment, industrialrelations, leadership and management, marketing and sales (also includes contact centres andthird sector), plumbing, property and refrigeration.

Short description

Apprenticeships for occupations in the Consumer Electrical & Electronic Products Sector aredesigned to meet the industry's competence requirements. You will be involved in the deliveryand installation or service and maintenance of electrical and electronic products such aswashing machines, dishwashers, fridges, visual and audio entertainment systems.

This Apprenticeship framework document contains two occupation pathways at two differentlevels:

Intermediate Level Apprenticeship

Consumer Electrical & Electronic Products

Job roles

Consumer Electrical & Electronic Products InstallerConsumer Electrical & Electronic Products Module Faults Repairer

This framework includes:

Level 2Level 3

Issue number: 4

Framework ID:FR01897

Date this framework is to be reviewedby: 01/04/2017 This framework is for use in: England




Consumer Electrical & Electronic Products Module Faults Repairer

Advanced Level Apprenticeship

Consumer Electrical & Electronic Products

Job roles

Consumer Electrical & Electronic Products Component Faults Repairer




Contact information

Proposer of this framework

SummitSkills the Sector Skills Council for the Consumer Electrical & Electronic Productsservicing industry has engaged with the Household Electrical & Electronic Services Training(HEEST) forum to ensure that the framework is fit-for-purpose. This strategic forum has amembership of employers, manufacturers, trade associations and training providers.

Developer of this framework

Name: Trevor HillOrganisation: SummitSkills

Organisation type: Sector Skills CouncilJob title: Development Manager

Phone: 07834 868945Email: [email protected]

Postal address: SummitSkillsVega HouseOpal DriveFox MilneMilton KeynesMK15 0DF

Website: www.summitskills.org.uk

Issuing Authority's contact details

Issued by:Issuer contact name: Keith Marshall

Issuer phone: 01908 303960Issuer email: [email protected]




Revising a framework

Contact details

Who is making this revision: Trevor HillYour organisation: SummitSkills

Your email address: [email protected]

Why this framework is being revised

Phrases and terminology have been revised following the framework's review to ensurecompliance with current quality assurance requirements.

Summary of changes made to this framework

The National Apprenticeships Service statement on apprenticeships has been added.Link to Skills for Sustainable Growth has been added

Qualifications removed

N/A

Qualifications added

N/A

Qualifications that have been extended

N/A




Purpose of this framework

Summary of the purpose of the framework

This framework is designed to provide new entrants with the opportunity to developcompetencies that are needed to carry out job roles and responsibilities associated with thedelivery, installation, service and maintenance of Consumer Electrical and Electronic Products,including relevant:

Technological requirements and changesStatutory and Non- Statutory Regulations & Requirements

It will also contribute towards meeting the skills priorities for England - Skills for SustainableGrowth http://www.bis.gov.uk/assets/biscore/further-education-skills/docs/s/10-1273-skills-for-sustainable-growth-strategy-summary

Your employer's business could be either the delivery and installation of, and/or the serviceand repair of, consumer electrical and electronic products, including:

Washing machinesDish washers,Fridges,Audio and visual entertainment systems

These products could be installed in domestic, industrial and commercial premises where notonly are the technical skills needed to install (This may include replacing a whole part such as adishwasher element or a resistor on a control circuit board) but also the skills of customerservice and communication.

Successful completion of the Intermediate Level framework equips an apprentice with theability to select and use relevant knowledge, ideas, skills and procedures to complete welldefined tasks and address straightforward problems. They include taking responsibility forcompleting tasks and procedures, and exercising autonomy and judgement subject to overalldirection or guidance. Successful candidates then have the option to further develop theirskills, knowledge and competence by progressing onto the Advanced Level framework.

Successful completion of the Advanced Level framework equips an apprentice with the abilityto identify and use relevant understanding, methods and skills to complete tasks and addressproblems that, while well defined, have a measure of complexity. They include takingresponsibility for initiating and completing tasks and procedures as well as exercising autonomyand judgement within parameters. They also reflect awareness of different perspectives orapproaches within an area of study or work.

http://www.bis.gov.uk/assets/biscore/further-education-skills/docs/s/10-1273-skills-for-sustainable-growth-strategy-summary

http://www.bis.gov.uk/assets/biscore/further-education-skills/docs/s/10-1273-skills-for-sustainable-growth-strategy-summary




The following job role will be covered in the framework:

Consumer Electrical & Electronic Products InstallerConsumer Electrical & Electronic Products Module Faults RepairerConsumer Electrical & Electronic Products Component Faults Repairer

National Apprenticeship Service (NAS) – Statement on Apprenticeship Quality

Definition

1. An Apprenticeship is a job with an accompanying skills development programme designed byemployers in the sector. It allows the apprentice to gain technical knowledge and real practicalexperience, along with functional and personal skills, required for their immediate job andfuture career. These are acquired through a mix of learning in the workplace, formal off the jobtraining and the opportunity to practice and embed new skills in a real work context. Thisbroader mix differentiates the Apprenticeship experience from training delivered to meetnarrowly focused job needs.

2. On completion of the Apprenticeship the apprentice must be able to undertake the full rangeof duties, in the range of circumstances appropriate to the job, confidently and competently tothe standard set by the industry.

Aims and objectives of this framework (England)

The aim of this framework is to ensure that the apprenticeship programme delivers:

The Skills and Knowledge required by the industry to achieve competenceJob related skills that will be used in the working environmentNew entrants to replace those retiring or leaving the sectorTransferable Skills such as problem solving, communication, team working, literacy,numeracy and ICT skills which are a priority for the sector Career progression

Employers have endorsed this programme as it delivers qualified competent employees andimproves productivity and retention.

Further information can be found at www.summitskills.org.uk

http://www.summitskills.org.uk




Entry conditions for this frameworkAlthough there are generally no nationally laid-down minimum entry or previous experiencerequirements to undertake the Intermediate and Advanced Level Apprenticeships in theConsumer Electrical & Electronic Products, the following selection criteria may be used asguidance.

The programmes are likely to be suitable for individuals who:

Have an aptitude for technical subjects and/or are practically minded Have an interest in technologyCan demonstrate an ability to solve practical problemsHave a portfolio of evidence from work experience, non-accredited courses, volunteering,have previously worked or are working in the sector

A career in this industry will not only reward an apprentice's potential, but also offeropportunities to enhance their technical capability. The industry needs new entrants ofappropriate ability and offers a varied and rewarding career in a challenging workingenvironment.

Other selection criteria may include:

Ability to communicate effectively with a range of peopleBeing numerate and literate as a significant amount of paperwork will be involved Good colour vision to recognise colour coded wires and componentsWillingness to learn to drive if you don't already have a driving licence as much of thework will require you to drive to customers premises (Insurance requirements may differper company)Willingness to work outside and carry out manual handling tasks as some consumerelectrical and electronic products are heavy Willingness to work unsociable hoursWillingness to undergo a Criminal Records Bureau (CRB) check when requiredWillingness to work safely and respectively in support of government safeguardingpolicies http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_126770.pdf

Examples of formal qualifications that can be used as an indication that an applicant has thepotential to progress into and complete either of the Intermediate or Advanced Levelapprenticeships can be found in each individual occupation pathway.

No individual should be refused access to an initial assessment on the basis of educationalqualifications alone. The ultimate responsiblity for selection will rest with the individualemployer.

http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_126770.pdf

http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_126770.pdf


...... level 2



Title for this framework at level 2

Intermediate Apprenticeship in ConsumerElectrical & Electronic Products

Pathways for this framework at level 2

Pathway 1: Delivering and Installing

Pathway 2: Repairing Module Faults

Level 2


...... level 2

......... Pathway 1



Description of this pathway

Delivering and Installing - Delivering and Installing Consumer Electrical & Electronic Productsin premises - 55 credits

40 credits for either combined (Knowledge 24 credits & Competence 16 credits)qualification15 credits for Functional Skills in English, Mathematics & ICT

Where Recognition of Prior Learning (RPL) is applied in relation to competence, knowledge orFunctional Skills, the Apprenticeship programme must be tailored to allow the Apprentice toundertake new learning, including learning at a higher level and developing new skills.

In order to demonstrate the industry recognised level of competence reflected by thisIntermediate framework it is expected the minimum duration for its completion will be no lessthan 24 months.

Entry requirements for this pathway in addition to the framework entryrequirements

Examples of formal qualifications that can be used as an indication that an applicant has thepotential to progress into and complete the Intermediate Level Apprenticeship in ConsumerElectrical & Electronic Products are:

Functional Skills, or their equivalent in English, Maths and/or ICT at level 1 or 2 ORGCSE grade A-D in each of the following:- a communication subject, maths and either ascience or technical-based subject ORLevel 1 GNVQs in relevant vocational/technical subjects ORA 14-19 Diploma in either Construction and The Built Environment, or Engineering ORA Level 1 'Access to Building Services Engineering' qualification

Level 2, Pathway 1: Delivering and Installing


...... level 2

......... Pathway 1



Job title(s) Job role(s)

Consumer Electrical & ElectronicProducts Installer

Delivering and Installing Electrical & Electronic Products egwashing machines, televisions etc


...... level 2

......... Pathway 1



Qualifications

Competence qualifications available to this pathway

N/A

Knowledge qualifications available to this pathway

N/A


...... level 2

......... Pathway 1



Combined qualifications available to this pathway

B1 - Level 2 Diploma in Delivering and Installing Consumer Electrical Products

No. Ref no. Awarding organisationCreditvalue

Guidedlearning

hours

UCASpointsvalue

B1a 600/6117/0 City & Guilds 40 390

B2 - Level 2 Diploma in Delivering and Installing Consumer Electronic Products


Guidedlearning

hours

UCASpointsvalue

B2a 600/6118/2 City & Guilds 40 390

Relationship between competence and knowledge qualifications

This framework requires the completion of one of the combined qualifications B1a or B2aidentified in the combined qualifications section above and detailed below.

Qualification Title - Level 2 Diploma in Delivering and Installing Consumer Electrical Productshas the following units:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9

Knowledge Element = 24 credits

Competence Units

Transporting and protecting consumer electronic and electrical products D/504/1884 UnitCredit Value 7Installing, testing and handing over of consumer electrical products K/504/1886 Unit


...... level 2

......... Pathway 1



Credit Value 9

Competence Element = 16 credits

Qualification Title - Level 2 Diploma in Delivering and Installing Consumer Electronic Productshas the following units:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9


Competence Units

Transporting and protecting consumer electronic and electrical products D/504/1884 UnitCredit Value 7Installing, testing and handing over of consumer electronic products M/504/1887 UnitCredit Value 9


Total for either qualification = 40 credits

For further qualification details refer to: http://register.ofqual.gov.uk/ and search by therelevant qualification or unit number.

http://register.ofqual.gov.uk/


...... level 2

......... Pathway 1



Transferable skills (England)

Functional Skills / GCSE (with enhanced functional content) and Key Skills(England)

Apprentices must complete or have completed one of the English transferable skillsqualifications and one of the Mathematical transferable skills qualifications listed below in orderto successfully complete their Apprenticeship and this will carry the QCF five credit values. Ifthey do not have these qualifications as part of their evidence an Apprenticeship certificatecannot be awarded.

EnglishMinimum

levelor grade

Creditvalue

Functional Skills qualification in English 2 5

GCSE qualification in English (with enhanced functional content) C 5

Key Skills qualification in Communication achieved either before September2013 as part of the Apprenticeship, or...*

2 5

GCSE Qualification in English* C N/A

A' Level or AS Level qualification in English Language* E N/A

A' Level or AS Level qualification in English Literature* E N/A

A' Level or AS Level qualification in English Language and Literature* E N/A

GCSE or O' Level qualification in English Language** A N/A

A' Level or AS Level qualification in English Language** A N/A

A' Level or AS Level qualification in English Literature** A N/A

A' Level or AS Level qualification in English Language and Literature** A N/A

* achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship.

** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.


...... level 2

......... Pathway 1



MathematicsMinimum

levelor grade

Creditvalue

Functional Skills qualification in Mathematics 2 5

GCSE qualification (with enhanced functional content) in Mathematics C 5

Key Skills qualification in Application of Number achieved either beforeSeptember 2013 as part of the Apprenticeship, or...*

2 5

GCSE qualification in Mathematics* C N/A

A' level or AS Level qualification in Mathematics* E N/A

A' Level or AS Level qualification in Pure Mathematics* E N/A

A'Level or AS Level qualification in Further Mathematics* E N/A

GCSE or O'Level qualification in Mathematics** A N/A

A' Level or AS Level qualification in Mathematics** A N/A

A' Level or AS Level qualification in Pure Mathematics** A N/A

A' Level or AS Level qualification in Further Mathematics** A N/A




...... level 2

......... Pathway 1



ICT

Apprentices must complete or have completed one of the ICT transferable skills qualificationslisted below in order to successfully complete their Apprenticeship and this will carry the QCFfive credit values. If they do not have one of these qualifications as part of their evidence anApprenticeship certificate cannot be awarded.

ICTMinimum

levelor grade

Creditvalue

Functional Skills qualification in Information and Communications Technology(ICT)

1 5

GCSE qualification in ICT (with enhanced functional content) D 5

Key Skills qualification in ICT achieved either before September 2013 as part ofthe Apprenticeship, or...*

1 5

GCSE qualification in ICT* C N/A

A' Level or AS Level qualification in ICT* E N/A

GCSE or O'Level qualification in ICT** A N/A

A' Level or AS Level qualification in ICT** A N/A



Inclusion of Information and Communications Technology (ICT)

No further details

Progression routes into and from thispathwayProgression routes into this pathway:

Applicants may come from a range of routes including:

Work or work experience


...... level 2

......... Pathway 1



Training and/or experience which could include a portfolio showing what they have doneAcademic qualification(s) such as three GCSEs grades A-D in each of the following:- acommunication subject, maths and either a science or technical-based subjectAchievement of Key Skills or Functional SkillsLevel 1 GNVQs in relevant vocational/technical subjectsA 14-19 Diploma in either Construction and the Built Environment or EngineeringA Level 1 'Access to Building Services Engineering' qualification

No individual should be refused access to an initial assessment on the basis of educationalqualifications alone. The ultimate responsibility for selection will rest with the individualemployer

Progression routes out of this pathway:

On successful completion of the Intermediate Level Apprenticeship in Consumer Electrical &Electronic Products, an apprentice will have the skills, knowledge and qualifications to:

Progress to learning and assessment programmes that lead to relevant Level 3qualifications and/or Advanced Level Apprenticeship in Consumer Electrical & ElectronicProductsProgress in their career with further training into such job roles as Technician, Designer,Estimator, Workshop Supervisor/Manager, Sales Engineer or Commercial Manager

Also whilst this sector doesn’t currently have a ‘Licence to Practice’ our apprenticeships arerecognised as fulfilling the competence requirements of the voluntary card schemes and willenable you to register on a relevant industry recognised Certification Scheme which is evidencethat an operative is deemed competent to carry out a particular job role effectively and safely.

Further career guidance can be found at: www.summitskills.org.uk/careers

http://www.summitskills.org.uk/careers


...... level 2

......... Pathway 1



Employee rights and responsibilitiesThe Employee Rights and Responsibilities (ERR) elements identified below will be achievedthrough an induction programme, in combination with either the Level 2 Diploma in Deliveringand Installing Consumer Electrical Products (City & Guilds (600/6117/0) or the Level 2 Diplomain Delivering and Installing Consumer Electronics Products (City & Guilds (600/6118/2) intowhich they are integrated and signposted. The ERR elements will be evidenced by the issuingof a certificate for one of these qualifications plus a completed ACE Declaration & UniversalAuthorisation form with confirmation by the assessor and apprentice that all nine ERR elementshave been achieved.

The delivery and assessment of ERR must be designed so that the apprentice:

knows and understands the range of employer and employee statutory rights andresponsibilities under Employment Law and that employment rights can be affected byother legislation as well. This should cover the apprentice’s rights and responsibilitiesunder the Disability Discrimination Act, other relevant equalities legislation and Healthand Safety, together with the responsibilities and duties of employers.

1.

knows and understands the procedures and documentation in their organisation whichrecognise and protect their relationship with their employer. Health and Safety andEquality and Diversity training must be an integral part of the apprentice’s learningprogramme;

2.

knows and understands the range of sources of information and advice available to themon their employment rights and responsibilities. Details of Access to Work and AdditionalLearning Support must be included in the programme

3.

understands the role played by their occupation within their organisation and industry;4.has an informed view of the types of career pathways that are open to them;5.knows the types of representative bodies and understands their relevance to theirindustry and organisation, and their main roles and responsibilities

6.

knows where and how to get information and advice on their industry, occupation,training and career;

7.

can describe and work within their organisations principles and codes of practice;8.recognises and can form a view on issues of public concern that affect their organisationand industry

9.


...... level 2

......... Pathway 2




Repairing Module Faults - Repairing Module Faults in Consumer Electrical & Electronic Productsin premises - 61 credits

46 credits for either combined (Knowledge 36 credits & Competence 10 credits)qualification15 credits for Functional Skills in English, Mathematics & ICT

Where Recognition of Prior Learning (RPL) is applied in relation to competence, knowledge orFunctional Skills, the Apprenticeship programme must be tailored to allow the Apprentice toundertake new learning, including learning at a higher level and developing new skills.

In order to demonstrate the industry recognised level of competence reflected by thisIntermediate framework it is expected the minimum duration for its completion will be no lessthan 24 months.


Examples of formal qualifications that can be used as an indication that an applicant has thepotential to progress into and complete the Intermediate Level Apprenticeship in ConsumerElectrical & Electronic Products are:

Functional Skills, or their equivalent in English, Maths and/or ICT at level 1 or 2 ORGCSE grade A-D in each of the following:- a communication subject, maths and either ascience or technical-based subject ORLevel 1 GNVQs in relevant vocational/technical subjects ORA 14-19 Diploma in either Construction and The Built Environment, or Engineering ORA Level 1 'Access to Building Services Engineering' qualification

Level 2, Pathway 2: Repairing Module Faults


...... level 2

......... Pathway 2




Consumer Electrical& Electronic ProductsModule Fault Repairer

This role will require you to visit customer premises to fault find and thenrepair Module Faults in Consumer Electrical & Electronic Products egreplacing dishwasher element, replacing Control Circuit Boards etc


...... level 2

......... Pathway 2



Qualifications


N/A


N/A


...... level 2

......... Pathway 2




B1 - Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products


Guidedlearning

hours

UCASpointsvalue

B1a 600/6119/4 City & Guilds 46 440

B2 - Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products


Guidedlearning

hours

UCASpointsvalue

B2a 600/6120/0 City & Guilds 46 440


This framework requires the completion of either of the combined qualifications B1a or B2aidentified in the combined qualifications section above.

Qualification Title - Level 2 Diploma in Repairing Module Faults in Consumer ElectricalProducts which has the following:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6 Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9

Electrical principles for consumer electrical servicing M/504/1890 Unit Credit Value 12Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9


Competence Units

Diagnosing modular faults and repairing consumer electrical products Y/504/1897 UnitCredit Value 10


...... level 2

......... Pathway 2




Total Qualification = 46 credits

or

Qualification Title - Level 2 Diploma in Repairing Module Faults in Consumer ElectronicProducts which has the following:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9Electrical principles for consumer electronic servicing A/504/1892 Unit Credit Value 12


Competence Units

Diagnosing modular faults and repairing consumer electronic products T/504/1888 UnitCredit Value 10


Total Qualification = 46 credits

For further qualification details refer to: http://register.ofqual.gov.uk/Qua lification/ andsearch by the relevant qualification or unit number

http://register.ofqual.gov.uk/Qualification/


...... level 2

......... Pathway 2






EnglishMinimum

levelor grade

Creditvalue




2 5












...... level 2

......... Pathway 2



MathematicsMinimum

levelor grade

Creditvalue




2 5












...... level 2

......... Pathway 2



ICT


ICTMinimum

levelor grade

Creditvalue


1 5

GCSE qualification in ICT (with enhanced functional content) D 5


1 5








No further details

Progression routes into and from thispathwayProgression routes into this pathway:

Applicants may come from a range of routes including:

Work or work experience


...... level 2

......... Pathway 2



Training and/or experience which could include a portfolio showing what they have doneAcademic qualification(s) such as three GCSEs grades A-D in each of the following:- acommunication subject, maths and either a science or technical-based subjectAchievement of Key Skills or Functional SkillsLevel 1 GNVQs in relevant vocational/technical subjectsA 14-19 Diploma in either Construction and the Built Environment or EngineeringA Level 1 'Access to Building Services Engineering' qualification

No individual should be refused access to an initial assessment on the basis of educationalqualifications alone. The ultimate responsibility for selection will rest with the individualemployer

Progression routes out of this pathway:

On successful completion of the Intermediate Level Apprenticeship in Consumer Electrical &Electronic Products, an apprentice will have the skills, knowledge and qualifications to:

Progress to learning and assessment programmes that lead to relevant Level 3qualifications and/or Advanced Level Apprenticeship in Consumer Electrical & ElectronicProductsProgress in their career with further training into such job roles as Technician, Designer,Estimator, Workshop Supervisor/Manager, Sales Engineer or Commercial Manager





...... level 2

......... Pathway 2



Employee rights and responsibilitiesThe Employee Rights and Responsibilities (ERR) elements identified below will be achievedthrough an induction programme, in combination with either the Level 2 Diploma in RepairingModule Faults in Consumer Electrical Products (City & Guilds (600/6119/4) or the Level 2Diploma in Repairing Module Faults in Consumer Electronic Products (City & Guilds(600/6120/0) into which they are integrated and signposted. The ERR elements will beevidenced by the issuing of a certificate for one of these qualifications plus a completed ACEDeclaration & Universal Authorisation form with confirmation by the assessor and apprenticethat all nine ERR elements have been achieved.


knows and understands the range of employer and employee statutory rights andresponsibilities under Employment Law and that employment rights can be affected byother legislation as well. This should cover the apprentice’s rights and responsibilitiesunder the Disability Discrimination Act, other relevant equalities legislation and Healthand Safety, together with the responsibilities and duties of employers.

1.

knows and understands the procedures and documentation in their organisation whichrecognise and protect their relationship with their employer. Health and Safety andEquality and Diversity training must be an integral part of the apprentice’s learningprogramme;

2.

knows and understands the range of sources of information and advice available to themon their employment rights and responsibilities. Details of Access to Work and AdditionalLearning Support must be included in the programme

3.

understands the role played by their occupation within their organisation and industry;4.has an informed view of the types of career pathways that are open to them;5.knows the types of representative bodies and understands their relevance to theirindustry and organisation, and their main roles and responsibilities

6.


7.

can describe and work within their organisations principles and codes of practice;8.recognises and can form a view on issues of public concern that affect their organisationand industry

9.


...... level 3



Title for this framework at level 3

Advanced Apprenticeship in ConsumerElectrical & Electronic Products

Pathways for this framework at level 3

Pathway 1: Repairing Component Faults

Level 3


...... level 3

......... Pathway 1




Repairing Component Faults (Install, Service & Repair Appliances) - total credits for thisframework are 62

47 credits for either combined (Knowledge 36 credits & Competence 11 credits)qualification15 credits for Functional Skills English, Mathematics & ICT

Where Recognition of Prior Learning (RPL) is applied in relation to competence, knowledge orFunctional Skills, the Apprenticeship programme must be tailored to allow the Apprentice toundertake new learning, including learning at a higher level and developing new skills

In order to demonstrate the industry recognised level of competence reflected by thisAdvanced framework it is expected the minimum duration for its completion will be no lessthan 24 months.


Progression into this framework is considered by employers to normally be for those who havealready completed an Intermediate Level Apprenticeship in Consumer Electrical & ElectronicProducts, or for individuals with comparable experience and knowledge. The structuredlearning and assessment programme of this framework will enhance the skills and knowledgeof the entrant to the benefit of employers and apprentices alike.

Examples of formal qualifications that can be used as an indication that an applicant has thepotential to progress into and successfully complete the Advanced Level Apprenticeship inConsumer Electrical & Electronic Products are:

Successful completion of an Intermediate Level Apprenticeship in Consumer Electrical &

Level 3, Pathway 1: Repairing Component Faults


...... level 3

......... Pathway 1



Electronic ProductsFunctional Skills, or their equivalent in English, Maths and/or ICT at level 1 or 2 ORGCSE grade A-C in each of the following:- a Communication subject, Maths and either ascience or technical-based subject OR Level 2 GNVQs in relevant vocational/technical subjects OR14-19 Higher Diploma in either Construction and The Built Environment, or EngineeringORLevel 2 'Access to Building Services Engineering' qualification


...... level 3

......... Pathway 1




ConsumerElectrical &ElectronicProductsComponent FaultsRepairer

Servicing & Repairing Component Faults. You are likely to be workshop basedrepairing products at a component level (replacing electronic resistors andmicro-chips etc), but may be required to collect products from customerspremises and return them to the workshop for further investigation.


...... level 3

......... Pathway 1



Qualifications


N/A


N/A


...... level 3

......... Pathway 1




B1 - Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products


Guidedlearning

hours

UCASpointsvalue

B1a 600/6121/2 City & Guilds 47 510 N/A

B2 - Level 3 Diploma in Repairing Components Faults in Consumer Electronic Products


Guidedlearning

hours

UCASpointsvalue

B2a 600/6122/4 City & Guilds 47 510 N/A


This framework requires the completion of either of the combined qualifications B1a or B2aidentified in the combined qualifications section above and detailed below.

Qualification Title - Level 3 Diploma in Repairing Component Faults in Consumer ElectricalProducts has the following units:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9Electrical and electronic principles for consumer electrical servicing T/504/1891 UnitCredit Value 12


Competence Unit

Diagnosing component faults and repairing consumer electrical products A/504/1889 Unit


...... level 3

......... Pathway 1



Credit Value 11


or

Qualification Title - Level 3 Diploma in Repairing Component Faults in Consumer ElectronicProducts has the following units:

Knowledge Units

Customer care procedures and techniques when dealing with consumer electrical andelectronic products Y/504/1883 Unit Credit Value 6Environmental legislation for consumer electrical and electronic products H/504/1885 UnitCredit Value 9Health and Safety legislation, practices and procedures for consumer electrical andelectronic products J/504/1894 Unit Credit Value 9Electrical and electronic principles for consumer electronic servicing F/504/1893 UnitCredit Value 12


Competence Units

Diagnosing component faults and repairing consumer electronic products L/504/1895 UnitCredit Value 11


Total for either qualification = 47 credits

For further qualification details refer to: http://register.ofqual.gov.uk/ and search by therelevant qualification or unit

http://register.ofqual.gov.uk/


...... level 3

......... Pathway 1






EnglishMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 1



MathematicsMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 1



ICT


ICTMinimum

levelor grade

Creditvalue


2 5

GCSE qualification in ICT (with enhanced functional content) C 5


2 5








No further information

Progression routes into and from thispathwayApplicants may come from a range of routes including:

Successful completion of an Intermediate Level Apprenticeship in the Consumer Electrical& Electronic Products SectorWork or work experience


...... level 3

......... Pathway 1



Academic qualification(s) such as three GCSEs grades A-C in each of the following:- acommunication subject, maths and either a science or technical-based subjectAchievement of Key Skills or Functional SkillsA 14-19 Higher Diploma in either Construction and the Built Environment or EngineeringA Level 2 "Access to Building Services Engineering" qualification

No individual should be refused access to an initial assessment on the basis of educationalqualifications alone. The ultimate responsibility for selection will rest with the individualemployer.

On successful completion of the Advanced Level Apprenticeship in Consumer Electrical &Electronic Products, an apprentice will have the skills, knowledge and qualifications to:

Progression to relevant Level 4/5 qualifications e.g. Level 4 Building Services EngineeringTechnology & Project Management, Higher National Certificate in Construction and theBuilt Environment or Foundation Degree in Building Services EngineeringTo progress in their career with further training into job roles such as Technician, SystemDesigner, Estimator, Project/Contracts Manager, Site/Workshop Supervisor/Manager,Chartered Engineer, Sales Engineer or Commercial Manager



UCAS points for this pathway: N/A



...... level 3

......... Pathway 1



Employee rights and responsibilitiesThe Employee Rights and Responsibilities (ERR) elements identified below will be achievedthrough an induction programme, in combination with either the City & Guilds (600/6121/2)Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products or the City &Guilds (600/6122/4) Level 3 Diploma in Repairing Component Faults in Consumer ElectronicProducts qualification into which they are integrated and signposted. The ERR elements will beevidenced by the issuing of a certificate for one of these qualifications plus a completed ACEDeclaration & Universal Authorisation form with confirmation by the assessor and apprenticethat all nine ERR elements have been achieved.


knows and understands the range of employer and employee statutory rights andresponsibilities under Employment Law and that employment rights can be affected byother legislation as well. This should cover the apprentice’s rights and responsibilitiesunder the Disability Discrimination Act, other relevant equalities legislation and Healthand Safety, together with the responsibilities and duties of employers;

1.

knows and understands the procedures and documentation in their organisation whichrecognise and protect their relationship with their employer. Health and Safety, andEquality and Diversity training must be an integral part of the apprentice’s learningprogramme;

2.

knows and understands the range of sources of information and advice available to themon their employment rights and responsibilities. Details of Access to Work and AdditionalLearning Support must be included in the programme;

3.

understands the role played by their occupation within their organisation and industry;4.has an informed view of the types of career pathways that are open to them;5.knows the types of representative bodies and understands their relevance to theirindustry and organisation, and their main roles and responsibilities;

6.


7.

can describe and work within their organisation’s principles and codes of practice;8.recognises and can form a view on issues of public concern that affect their organisationand industry

9.




The remaining sections apply to all levels and pathways within this framework.

How equality and diversity will be metThe nature of the work means that the Consumer Electrical and Electronic Products Industry isnot a traditional career choice for women, but women do qualify and work successfully in theindustry and this is encouraged. We are continuing to work with the UK Resource Centre forWomen in Science, Engineering and Technology and the Platform 51 (formerly YWCA) topromote the opportunities for women working within the building services engineering sector.

SummitSkills will have overall responsibility for the development and review of the frameworkand for monitoring equality of opportunity, primarily by the analysis of the NationalApprenticeship Service data.

There should be open recruitment of apprentices who meet the selection criteria, regardless ofgender, ethnic origin, religion/belief, sexual orientation or disability .

All partners involved in the delivery of the apprenticeship and employers must be committed toa policy of equal opportunities and must have a formal equal opportunities policy andprocedure in place. Employers/providers must be able to demonstrate that there are no overtor covert discriminatory practices in selection and employment. All promotional, selection andtraining activities must comply with relevant legislation such as the Equality Act 2010.http://www.equalityhumanrights.com/advice-and-guidance/new-equality-act-guidance/

Providers will monitor equality of opportunity practice and procedures within their ownorganisation and take positive action when necessary. It is also recommended thatemployers/providers conduct an exit interview if the apprentice leaves the programme beforecompletion.

http://www.equalityhumanrights.com/advice-and-guidance/new-equality-act-guidance/




On and off the job guided learning(England)

Total GLH for each pathway

Overview of INTERMEDIATE Pathways - (either will meet the requirements of theIntermediate Apprenticeship)

Delivering & Installing

Competence Qualification Total - 390 hrs (Knowledge Element 230 hrs + Competence Elements160 hrs)

Functional Skills (FS) - 135 hrs (notional value of 45 hrs per FS x 3, which can be offset ifpreviously completed)

Mentoring - 184 hrs (based on 46 wks x 2 hrs per full year over 24 months)

Minimum total GLH for this framework is 709 hrs

Repairing Module Faults


Functional Skills (FS) - 135 hrs (notional value of 45hrs per FS x 3, which can be offset ifpreviously completed)



Overview of ADVANCED Apprenticeship pathway - Repairing Component Faults


Functional Skills (FS) - 135 hrs (notional value of 45hrs per FS x 3, which can be offset ifpreviously completed)






In addition to these hours we would encourage further practice take place in the work place asapprenticeships should normally require employment of at least 30 hrs per week as part oftheir Apprenticeship Agreement.

These Apprenticeships meet the National Apprenticeship Services requirement thatapprenticeships for those aged:

between 16 – 18, then the Apprenticeship must last at least 12 months19 and over, then the Apprenticeship must be at least 12 months, unless relevant priorlearning is recorded. Where this is the case, Apprenticeships will not be less than sixmonths and must include new skills and new learning.

GLH:

must be planned, reviewed and evaluated jointly between the apprentice and tutor,teacher, mentor or managermust allow access as and when required by the apprentice either to a tutor, teacher,mentor or managermust be delivered through one or more of the following methods: individual and groupteaching, e-learning, distance learning, coaching, mentoring; feedback and assessment;collaborative/networked learning with peers; guided study

Apprenticeship delivery:

must be planned to make full and effective use of the duration, including the opportunityfor apprentices to embed and extend their learning through repeated workplace practicesome of the GLH may be offset through Recognition of Prior Learning (RPL) of suitablequalifications and demonstrable experience.a completed ACE Declaration & Universal Authorisation form signed by the assessor andapprentice will evidence that on and off the job hour requirements have been met and isavailable on SummitSkills website at: http://www.summitskills.org.uk/Apprenticeships/Certification-and-Registration/219

Minimum off-the-job guided learning hours

Intermediate Level Apprenticeship Pathways - (either will meet the requirements of theIntermediate Apprenticeship)

Delivering & Installing - Minimum total off-the-job GLH is 525 hrs over 24 months

Yr 1 - 263 GLHYr 2 - 262 GLH

Repairing Module Faults - Minimum total off-the-job GLH is 575 hrs over 24 months

Yr 1 - 288 GLH

http://www.summitskills.org.uk/Apprenticeships/Certification-and-Registration/219




Yr 2 - 287 GLH

Advanced Level Apprenticeship

Repairing Component Faults - Minimum total off-the-job GLH is 645 hrs over 24 months

Yr 1 - 323Yr 2 - 322

How this requirement will be met

GLH will be achieved through clear and specific outcomes which contribute directly to thesuccessful achievement of the framework and these may include accredited and non-accreditedelements of the framework.

GLH will be delivered through one or more of the following methods: individual and groupteaching; e-learning; distance learning; feedback and assessment; guided study. All GLHdelivery to take place during contracted working hours & whilst working under anApprenticeship Agreement.

This will be evidenced by training provider attendance statistics and assessment reports.

Minimum on-the-job guided learning hours

Minimum total on-the-job GLH for each pathway is 184 hrs over 24 months

Yr 1 - 92 GLHYr 2 - 92 GLH

These are the minimum number of GLH that should be allocated for the apprentice to gatherevidence in accordance with the requirements of the competence qualification and mentoring.

How this requirement will be met

GLH will be achieved through clear and specific outcomes which contribute directly to thesuccessful achievement of the framework and these may include accredited and non-accreditedelements of the framework.

GLH will be delivered through one or more of the following methods: coaching; mentoring;feedback and assessment; collaborative/ networked learning with peers. All GLH delivery totake place during contracted working hours & whilst working under an ApprenticeshipAgreement.




This will be evidenced by qualification assessment records and reports.




Personal learning and thinking skillsassessment and recognition (England)

Summary of Personal Learning and Thinking Skills

The six Personal, Learning and Thinking Skills will be achieved and demonstrated whilecompleting any of the qualifications at a minimum by completing the 3 mandatory units foundin each of the following qualifications:

Level 2 Diploma in Delivering and Installing Consumer Electrical ProductsLevel 2 Diploma in Delivering and Installing Consumer Electronic ProductsLevel 2 Diploma in Repairing Module Faults in Consumer Electrical ProductsLevel 2 Diploma in Repairing Module Faults in Consumer Electronic ProductsLevel 3 Diploma in Repairing Component Faults in Consumer Electrical ProductsLevel 3 Diploma in Repairing Component Faults in Consumer Electronic Products

The normal entry route into the Advanced Level Apprenticeships is through progression fromthe Intemediate Level Apprenticeship. However, those entering the Advanced LevelApprenticeship directly need to produce auditable evidence to demonstrate their previousknowledge and experience is compatible with the relevant Level 2 qualification. This can beachieved through a process of Recognition of Prior Learning (RPL).

Formal recognition of PLTS achievement will be provided in the form of a certificate uponframework completion.

Creative thinking

Creative thinking will be demonstrated and delivered at a minimum level within thequalification units referenced below:

Customer care procedures and techniques when dealing with consumer electrical andelectronic products (Y/504/1883)Environmental legislation for consumer electrical and electronic products (H/504/1885)Health and Safety legislation, practices and procedures for consumer electrical andelectronic products (J/504/1894)

Assessment and recognition will take place during the delivery and be evidenced at certificationby the achievement of the qualification.

Independent enquiry




Independent Enquiry will be demonstrated and delivered at a minimum level within thequalification units referenced below:



Reflective learning

Reflective Learning will be demonstrated and delivered at a minimum level within thequalification units referenced below:



Team working

Team Working will be demonstrated and delivered at a minimum level within the qualificationunits referenced below:






Self management

Self Management will be demonstrated and delivered at a minimum level within thequalification units referenced below:



Effective participation

Effective Participation will be demonstrated and delivered at a minimum level within thequalification units referenced below:






Additional employer requirementsAlthough not a requirement for issuing an “Apprenticeship Completion Certificate”, employersin the building services engineering sector encourage organisations that are delivering alearning and assessment programme for this Advanced Level Apprenticeship Framework tointegrate the Level 3 Award in the Fundamental Principles and Requirements ofEnvironmental Technology Systems (BPEC 600/6377/4; City & Guilds 600/0701/1; EAL600/0665/1; Logic 600/5715/4 or ProQual 600/6253/8) into their delivery models.

It should be noted that the delivery of this qualification will not attract funding.

www.afo.sscalliance.orgFor more information visit

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