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Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

November 2017 Version 1.1

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Qualification at a glance

Subject area Consumer Electrical and Electronic Product Servicing

City & Guilds number 2359

Age group approved 16+

Assessment Online multiple choice, Portfolio, Assignment

Fast track Available

Support materials Centre handbook

Assessment pack

Candidate logbook

Registration and certification

Consult the Walled Garden/Online Catalogue for last dates

Title and level City & Guilds number

Accreditation number

GLH TQT

Level 2 Diploma in Delivering and Installing Consumer Electrical Products

2359-02 600/6117/0 390 400

Level 2 Diploma in Delivering and Installing Consumer Electronic Products

2359-02 600/6118/2 390 400

Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products

2359-02 600/6119/4 440 460

Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products

2359-02 600/6120/0 440 460

Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products

2359-03 600/6121/2 510 510

Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products

2359-03 600/6122/4 510 470

Version and date Change detail Section

1.1 November 2017

Added TQT and GLH details

Deleted QCF

Qualification at a Glance, Structure

Appendix

Contents

1 Introduction 6

Structure 7

2 Centre requirements 11

Approval 11

Resource requirements 11

Candidate entry requirements 12

3 Delivering the qualification 13

Initial assessment and induction 13

Support materials 13

Recording documents 13

4 Assessment 14

Assessment of the qualification 14

Assessment strategy 16

Test specifications 16

Recognition of prior learning (RPL) 18

5 Units 19

Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products 20

Unit 202 Transporting and protecting consumer electronic and electrical products 23

Unit 203 Environmental legislation for consumer electrical and electronic products 26

Unit 204 Installing, testing and handing over of consumer electrical products 29

Unit 205 Diagnosing modular faults and repairing consumer electrical products 33

Unit 206 Electrical principles for consumer electrical servicing37

Unit 214 Installing, testing and handing over of consumer electronic products 41

Unit 215 Diagnosing modular faults and repairing consumer electronic products 44

Unit 216 Electrical principles for consumer electronic servicing 49

Unit 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products 53

Unit 302 Diagnosing component faults and repairing consumer electrical products 56

Unit 303 Electrical and Electronic principles for consumer electrical servicing 63

Unit 312 Diagnosing component faults and repairing consumer electronic products 72

Unit 313 Electrical and electronic principles for consumer electronic servicing 78

Appendix 1 Sources of general information 85

1 Introduction

This document tells you what you need to do to deliver the qualifications:

Area Description

Who are the qualifications for?

These qualifications are for candidates who work or want to work as installers or repairers of brown or white goods.

What do the qualifications cover?

The qualifications allow candidates to learn, develop and practise the skills required for the safe delivery and installation of brown or white goods. Candidates will learn the skills required to diagnose and rectify modular faults at Level 2 and component faults at Level 3.

Are the qualifications part of a framework or initiative?

The Level 2 qualifications form part of the Apprenticeship frameworks :

Intermediate Apprenticeship in Consumer Electrical and Electronic Products

Delivering and Installing

Repairing Module Faults

The Level 3 qualifications form part of the Apprenticeship Framework:

Advanced Apprenticeship in Consumer Electrical and Electronic Products

Repairing Component Faults

What opportunities for progression are there?

They allow candidates to progress into employment or to the following City & Guilds qualifications:

Level 4 Building Services Engineering (4467)

Structure

Level 2 Diploma in Delivering and Installing Consumer Electrical Products – learners must achieve 40 credits from the mandatory units.

Unit accreditation number

City & Guilds unit number

Unit title Credit value

Mandatory

Y/504/1883 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

6

D/504/1884 202 Transporting and protecting consumer electronic and electrical products

7

H/504/1885 203 Environmental legislation for consumer electrical and electronic products

9

K/504/1886 204 Installing, testing and handing over of consumer electrical products

9

J/504/1894 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products

9

Level 2 Diploma in Delivering and Installing Consumer Electronic Products - learners must achieve 40 credits from the mandatory units.

Mandatory


6

D/504/1884 202 Transporting and protecting consumer electronic and electrical products

7


9

M/504/1887 214 Installing, testing and handing over of consumer electronic products

9


9

Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products – learners must achieve 46 credits from the mandatory units

Mandatory


6


9

Y/504/1897 205 Diagnosing modular faults and repairing consumer electrical products

10

M/504/1890 206 Electrical principles for consumer electrical servicing

12


9

Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products - learners must achieve 46 credits from the mandatory units

Mandatory


6


9

T/504/1888 215 Diagnosing modular faults and repairing consumer electronic products

10

A/504/1892 216 Electrical principles for consumer electronic servicing

12


9

Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products - learners must achieve 47 credits from the mandatory units

Mandatory


6


9


9

A/504/1889 302 Diagnosing component faults and repairing consumer electrical products

11

T/504/1891 303 Electrical and Electronic principles for consumer electrical servicing

12

Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products - learners must achieve 47 credits from the mandatory units

Mandatory


6


9


9

L/504/1895 312 Diagnosing component faults and repairing consumer electronic products

11

F/504/1893 313 Electrical and electronic principles for consumer electronic servicing

12

Total Qualification Time

Total Qualification Time (TQT) is the total amount of time, in hours, expected to be spent by a Learner to achieve a qualification. It includes both guided learning hours (which are listed separately) and hours spent in preparation, study and assessment.

Title and level GLH TQT

Level 2 Diploma in Delivering and Installing Consumer Electrical Products

390 400

Level 2 Diploma in Delivering and Installing Consumer Electronic Products

390 400

Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products

440 460

Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products

440 460

Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products

510 510

Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products

510 470

2 Centre requirements

Approval

If your Centre is approved to offer the qualification Level 2 or 3 NVQ in Electrical and Electronic Servicing (1687) or the Progression Award in Electrical and Electronics Servicing (6958), you can apply for the new Level 2 and 3 Diplomas in Consumer Electrical and Electronic Servicing (2359-02, -03, -92 and -93) approval using the fast track approval form, available from the City & Guilds website.

Centres should use the fast track form if:

there have been no changes to the way the qualifications are delivered, and

they meet all of the approval criteria in the fast track form guidance notes.

Fast track approval is available for 12 months from the launch of the qualification. After 12 months, the Centre will have to go through the standard Qualification Approval Process. The centre is responsible for checking that fast track approval is still current at the time of application.

To offer these qualifications, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information.

Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme.

Resource requirements

Physical resources and site agreements

Centres can use specially designated areas within a centre to assess. Details of specific equipment required is available in the Assignments on the City & Guilds website www.cityandguilds.com.

Centre staffing

Staff delivering these qualifications must be able to demonstrate that they meet the following occupational expertise requirements. They should:

be occupationally competent or technically knowledgeable in the areas for which they are delivering training and/or have experience of providing training. This knowledge must be to the same level as the training being delivered

have recent relevant experience in the specific area they will be assessing

have credible experience of providing training.

http://www.cityandguilds.com/

Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but cannot internally verify their own assessments.

Assessors and internal verifiers

Assessor/Verifier (A/V) units are valued as qualifications for centre staff, but they are not currently a requirement for the qualifications.

Continuing professional development (CPD)

Centres must support their staff to ensure that they have current knowledge of the occupational area, that delivery, mentoring, training, assessment and verification is in line with best practice, and that it takes account of any national or legislative developments.

Candidate entry requirements

City & Guilds does not set entry requirements for these qualifications. However, centres must ensure that candidates have the potential and opportunity to gain the qualifications successfully.

Age restrictions

City & Guilds cannot accept any registrations for candidates under 16 as these qualifications are not approved for under 16s.

3 Delivering the qualification

Initial assessment and induction

An initial assessment of each candidate should be made before the start of their programme to identify:

if the candidate has any specific training needs,

support and guidance they may need when working towards their qualification.

any units they have already completed, or credit they have accumulated which is relevant to the qualification.

the appropriate type and level of qualification.

We recommend that centres provide an induction programme so the candidate fully understands the requirements of the qualification[s], their responsibilities as a candidate, and the responsibilities of the centre. This information can be recorded on a learning contract.

Support materials

The following resources are available for these qualifications:

Description How to access

Assignments www.cityandguilds.com

fast track approval forms/generic fast track approval form

www.cityandguilds.com

Candidate logbook www.cityandguilds.com

Recording documents

Candidates and centres may decide to use a paper-based or electronic method of recording evidence.

City & Guilds endorses several ePortfolio systems, including our own, Learning Assistant, an easy-to-use and secure online tool to support and evidence learners’ progress towards achieving qualifications. Further details are available at: www.cityandguilds.com/eportfolios.

City & Guilds has developed a set of recording forms specifically for these qualifications, Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) Logbook. They are available from the City & Guilds website or can be ordered from Publications.

Although new centres are expected to use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by candidates and assessors at the centre.

4 Assessment

Assessment of the qualification

Candidates must complete the assessment for each unit as detailed in the table below:

Consumer Electronic and Electrical Product Servicing

Unit Number

Unit Title Assessment method

201 Customer care procedures and techniques when dealing with consumer electrical and electronic products (Level 2) (6)

Portfolio

202 Transporting and protecting consumer electronic and electrical products (Level 2) (7)

Portfolio

203 Environmental legislation for consumer electrical and electronic products (Level 2) (9)

Portfolio

204 Installing, testing and handing over of consumer electrical products (Level 2) (9)

Portfolio

205 Diagnosing modular faults and repairing consumer electrical products (Level 2) (10)

Assignment

206 Electrical principles for consumer electrical servicing Level 2) (12)

Multiple Choice

214 Installing, testing and handing over of consumer electronic products (Level 2) (9)

Portfolio

215 Diagnosing modular faults and repairing consumer electronic products (Level 2) (10)

Assignment

216 Electrical principles for consumer electronic servicing (Level 2) (12)

Multiple Choice

301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products (Level 3) (9)

Multiple Choice

302 Diagnosing component faults and repairing consumer electrical products (Level 3) (11)

Assignment

303 Electrical and Electronic principles for consumer electrical servicing (Level 3) (12)

Multiple Choice

312 Diagnosing component faults and repairing consumer electronic products (Level 3) (11)

Assignment

313 Electrical and electronic principles for consumer electronic servicing (Level 3) (12)

Multiple Choice

Assessment strategy

For the purposes of this qualification units assessed by portfolio or assignment, may be taken within the workplace or within a Realistic Working Environment (RWE).

Where units assessed by portfolio are being assessed within a RWE, this should be done with prior agreement with a Qualification Consultant (QC)

Test specifications

Note: percentages are rounded to nearest whole number.

Test: 2359-206 Electrical principles for consumer electrical servicing

Duration: 60 mins

Outcome Number of questions

%

1 Understand the standard units of measurement used in the electrical and electronic services industry

4 13

2 Understand mathematical principles which are appropriate to electrical services work operations

4 13

3 Understand the relationship between force, work, power and energy

2 7

4 Understand the principles of electrical resistance and resistivity

5 17

5 Understand fundamental principles which underpin the generation and control of electrical currents

5 17

6 Understand the operating principles of domestic appliance products and associated equipment

10 33

Total 30 100

Test: 2359-216 Electrical principles for consumer electronic servicing

Duration: 60 mins


%

1 Understand the standard units of measurement used in the electronic services industry

3 10

2 Understand mathematical principles which are appropriate to electronic services work operations

2 7

3 Understand the relationship between force, work, power and energy

2 7


6 20


5 17

6 Understand the operating principles of consumer electronic products and associated equipment

12 40

Total 30 100

Test: 2359-301 Health and safety legislation, practices and procedures for consumer electrical and electronic products

Duration: 25 mins


%

1 Understand how health and safety legislation applies in the workplace

3 25

2 Understand the procedures for dealing with health and safety in the work environment

2 17

3 Understand the procedures for establishing a safe working environment

4 33

4 Be able to identify hazards in the work environment

3 25

Total 12 100

Test: 2359-303 Electrical and electronic principles for consumer electrical servicing

Duration: 130 mins


%

1 Understand standard units of measurement used in the electrical service industry

4 6

2 Understand mathematical principles which are appropriate to electrical service work operations

4 6

3 Understand basic mechanics and the relationship between force, work, energy and power

4 6


6 9


13 20

6 Understand the operating principles of electrical and electronic components

14 22

7 Understand the control systems and controllers used within domestic appliances

9 14

8 Understand motors used within domestic appliances

4 6

9 Understand the installation procedures and use of domestic appliances

7 11

Total 65 100

Test: 2359-313 Electrical and electronic principles for consumer electronic servicing

Duration: 100 mins


%

1 Understand standard units of measurement used in the electronic service industry

4 8

2 Understand mathematical principles which are appropriate to electronic service work operations

4 8

3 Understand basic mechanics and the relationship between force, work, energy and power

4 8


7 14


10 20

6 Understand the operating principles of electrical and electronic components

8 16

7 Understand waves and waveforms 5 10

8 Understand input and output transducers 6 12

9 Understand combinational logic circuits 2 4

Total 50 100

Recognition of prior learning (RPL)

Recognition of prior learning means using a person’s previous experience or qualifications which have already been achieved to contribute to a new qualification.

RPL is allowed and is also sector specific.

5 Units

Availability of units

The following units can also be obtained from the centre resources section of the City & Guilds website.

They are also on The Register of Regulated Qualifications: http://register.ofqual.gov.uk/Unit

Structure of units

These units each have the following:

City & Guilds reference number

unit accreditation number

title

level

credit value

unit aim

relationship to NOS, other qualifications and frameworks

endorsement by a sector or other appropriate body

information on assessment

learning outcomes which are comprised of a number of assessment criteria

notes for guidance.

http://register.ofqual.gov.uk/Unit

Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

UAN: Y/504/1883

Level: Level 2

Credit value: 6

GLH: 60

Relationship to NOS: This unit is partially linked to NOS EES3, EES7 and EES8.

Endorsement by a sector or regulatory body:

This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry.

Aim: This unit covers the customer service required when representing employers within customer’s properties.

Learning outcome

The learner will:

1. be able to maintain productive relationships with customers and colleagues

Assessment criteria

The learner can:

1.1 adapt communication mode in accordance with customer needs

1.2 support effective team working

1.3 resolve potential disputes in an amicable way

Range

customer needs

age

dialect

language

disabilities

technical awareness.

team working

supplying colleagues with information that may affect their work

supply information that falls within own area of responsibility

seeking assistance for matters outside of own responsibility

meeting company targets

resolve disputes

provide a reasonable solution

discuss not argue

arrange and confirm solutions

recognise customer rights

Learning outcome

The learner will:

2. be able to respect a customer's home

Assessment criteria

The learner can:

2.1 demonstrate respect for a customer's home

2.2 carry out procedures for protecting customer's family

Range

respect

decoration

floor covering

leaving property clean and tidy

furniture

equipment

customers family

customer

children

pets

Learning outcome

The learner will:

3. be able to represent their company

Assessment criteria

The learner can:

3.1 conduct self appropriately while representing company

3.2 comply with legislation relating to working in customer's homes

3.3 comply with procedures relating to working in customer's homes

Range

conduct self

dress

manner

politeness

greeting

confirming needs and expectations

procedures

completed work

uncompleted work

financial transactions

limits of responsibility

reporting issues to appropriate problem

Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

Supporting information

Evidence requirements

You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below.

Special considerations:

The nature of this unit means that most of your evidence must come from real work activities either from within the workplace or from a Realistic Working Environment.

Simulation can only be used in exceptional circumstances for example:

Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing.

The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy.

Unit 202 Transporting and protecting consumer electronic and electrical products

UAN: D/504/1884

Level: Level 2

Credit value: 7

GLH: 70

Relationship to NOS: This unit is linked to EES2



Aim: This unit covers the correct and safe handling and stowing of consumer electrical and electronic consumer products.

Learning outcome

The learner will:

1. be able to plan deliveries

Assessment criteria

The learner can:

1.1 identify the paperwork required when transporting products

1.2 communicate with customers regarding deliveries

1.3 plan efficient routes for deliveries

1.4 complete documentation when carrying out deliveries

Learning outcome

The learner will:

2. be able to stow products on delivery vehicles

Assessment criteria

The learner can:

2.1 select packing for products

2.2 comply with package labelling

2.3 stow vehicles according to route planning

2.4 secure products in delivery vehicles

2.5 follow lifting procedures when moving products

Range

secure products

fixing bolts

clamps

Learning outcome

The learner will:

3. be able to follow customer care procedures

Assessment criteria

The learner can:

3.1 follow customer care procedures when dealing with customers and colleagues


3.3 describe limits of own responsibility

3.4 identify who to report to in the event of problems

Range

respect

decoration

floor covering


furniture

equipment

Learning outcome

The learner will:

4. be able to dispose of waste

Assessment criteria

The learner can:

4.1 identify types of waste

4.2 follow environmental regulations and company procedures when dealing with waste

4.3 complete documentation when moving waste

Range

types of waste

hazardous waste

recyclable waste

documentation

delivery note/invoice

satisfactory delivery receipt

waste carrier documentation

Unit 202 Transporting and protecting consumer electronic and electrical products





The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment.




Unit 203 Environmental legislation for consumer electrical and electronic products

UAN: H/504/1885

Level: Level 2

Credit value: 9

GLH: 80

Relationship to NOS: This unit is linked to EES


This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry

Aim: This unit covers the environmental legislation covering the fitting and disposal of consumer electrical and electronic products.

Learning outcome

The learner will:

1. be able to apply environmental legislation and working practices which are relevant to waste

Assessment criteria

The learner can:

1.1 identify legislation for processing waste

1.2 identify materials and products that are hazardous and dangerous to the environment

1.3 identify materials and products that are recyclable

1.4 apply legislation and working practices when dealing with waste

Range

legislation for processing waste

The Waste Electrical and Electronic Equipment (WEEE)

Pollution Prevention and Control Act

Packaging (Essential Requirements) Regulations

Environmental Protection Act

Learning outcome

The learner will:

2. be able to apply environmental practices when working

Assessment criteria

The learner can:

2.1 explain environmental legislation relevant to working practices

2.2 apply environmental practices when working

2.3 ensure environmental security devices are used

2.4 describe potential risks to the environment of working practices

2.5 report potential risks to the environment, to the relevant person

Range

legislation

water supply regulations

waste water regulations

air gap regulations

non return valves

Learning outcome

The learner will:

3. be able to advise customers on environmental practices

Assessment criteria

The learner can:

3.1 demonstrate energy saving techniques on products to customer

3.2 explain the environmental dangers of using stand by facilities

3.3 advise on energy saving products

3.4 advise on emerging technologies to reduce energy consumption

Range

energy saving techniques

low water wash

low temperature wash

use of timers

energy saving products

emerging technologies

Unit 203 Environmental legislation for consumer electrical and electronic products









Unit 204 Installing, testing and handing over of consumer electrical products

UAN: K/504/1886

Level: Level 2

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to EES



Aim: This unit is for those who install consumer electrical products in customer’s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations.

Learning outcome

The learner will:

1. be able to approve installation sites

Assessment criteria

The learner can:

1.1 assess proposed installation site for suitability

1.2 ensure a free path for the equipment site exists

1.3 check that the necessary utilities are available

1.4 verify installation site with customer

Range

suitability

size

ambient temperature

ventilation

utilities

electric supply

water supply

waste outlet

Learning outcome

The learner will:

2. be able to install consumer electrical products

Assessment criteria

The learner can:

2.1 confirm products are correct and suitable for purpose with customer

2.2 select tools to install products

2.3 install products using installation procedures

2.4 verify optimum connections are made

2.5 check installations are complete before handover

2.6 follow health and safety procedures when installing products

Learning outcome

The learner will:

3. be able to hand over consumer electrical products to customers

Assessment criteria

The learner can:

3.1 demonstrate the operation of products to customers

3.2 verify products meet customer expectations

3.3 follow company documentation policy with regards to handover of products

3.4 clean waste from work area

Range

operation

maintenance wash

eco wash

detergents

Learning outcome

The learner will:


Assessment criteria

The learner can:

4.1 establish relationships with customers and colleagues


4.3 conduct self appropriately while representing employer

4.4 identify who to report to in the event of a problem

Range

respect

decoration

floor covering


furniture

equipment

conduct self

dress

manner

politeness

greeting


Unit 204 Installing, testing and handing over of consumer electrical products









Unit 205 Diagnosing modular faults and repairing consumer electrical products

UAN: Y/504/1897

Level: Level 2

Credit value: 10

GLH: 90

Relationship to NOS: This unit is linked to EES14 and EES2



Aim: This unit covers the safe diagnosing and repairing of modular faults in consumer electrical products.

Learning outcome

The learner will:

1. be able to follow safety procedures when working with consumer electrical products

Assessment criteria

The learner can:

1.1 specify the safety precautions to be taken when working on products

1.2 explain modules external operating conditions and associated hazards

1.3 explain the safety precautions to be considered when dealing with appliances with stored energy

1.4 carry out risk assessments within the work place

1.5 comply with hse legislation and guidelines while undertaking fault diagnosis activities on consumer electrical products

Range

products

live

isolated

modules

pumps

motors

water valves

heaters

processors

operating conditions

temperature

water

appliances with stored energy

microwave ovens

switch mode power supplies

HSE legislation and guidelines

anti static protection

working with products that have stored/live electrical charge

use of tools and equipment (puwer)

PPE

manual handling

Learning outcome

The learner will:

2. understand how electrical products operate

Assessment criteria

The learner can:

2.1 describe the basic sequence in which appliances operate

2.2 explain the basic operational principles of modules contained in appliances

2.3 explain where individual product specifications can be obtained

2.4 explain what tests can be carried out to confirm specifications are being met

2.5 identify customer settings for individual appliances

2.6 explain why customer settings would be adjusted

Range

appliances

refrigerators

freezers

washing machines

tumble dryers

modules

motors

pumps

water valves

heaters

processors

Learning outcome

The learner will:

3. be able to use information associated with fault diagnosis

Assessment criteria

The learner can:

3.1 identify sources of information for fault diagnosis

3.2 obtain information regarding the equipment and reported

symptoms

3.3 explain how gas legislation affects any work being carried out

3.4 explain how water bylaws affect any work being carried out

Learning outcome

The learner will:

4. be able to carry out fault diagnosis

Assessment criteria

The learner can:

4.1 identify different types of diagnostic equipment

4.2 explain how equipment should be used and stored correctly

4.3 identify different fault finding techniques

4.4 carry out fault diagnosis using appropriate techniques

4.5 carry out fault diagnosis to module level using test equipment

4.6 record the nature of the fault as per company policy

4.7 identify the limits of their own authority

4.8 report potential problems to appropriate people

4.9 carry out diagnostic and corrective action within agreed timescales

Learning outcome

The learner will:

5. be able to carry out module replacement techniques

Assessment criteria

The learner can:

5.1 describe module replacement techniques

5.2 explain how fastenings would be removed and replaced

5.3 identify the replacement procedures to be followed

5.4 select tools for the replacement procedures

5.5 follow health and safety procedures when replacing modules

5.6 carry out a visual inspection on modules to be replaced

5.7 use techniques to ensure minimal damage to modules

Range

fastenings

electrical connectors

crimps

screws

bolts

cable ties

techniques

single connection soldering techniques

multi connection soldering techniques

controlled temperature soldering techniques

disconnecting/reconnecting plugs and sockets

Learning outcome

The learner will:

6. understand the maintenance requirements of products

Assessment criteria

The learner can:

6.1 identify modules that should be maintained on a regular basis

6.2 explain implications if maintenance is not carried out

6.3 identify recurring faults

6.4 explain how the risk of recurring faults can be minimised

Learning outcome

The learner will:

7. be able to hand appliance back to customer

Assessment criteria

The learner can:

7.1 set up appliance in order to return to customer

7.2 adjust appliances within normal operating specifications

7.3 ensure products meet health and safety requirements before returning to customer

7.4 obtain agreements that product performance meets customer expectations

7.5 complete records as per company policy

Unit 206 Electrical principles for consumer electrical servicing

UAN: M/504/1890

Level: Level 2

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200



Aim: This unit covers the principles required in order to safely handle consumer electrical products.

Learning outcome

The learner will:

1. understand the standard units of measurement used in the electrical services industry

Assessment criteria

The learner can:

1.1 use internationally recognised (si) units of measurement for general variables

1.2 use basic si units which apply specifically to electrical variables

1.3 identify appropriate electrical instruments for the measurement of different electrical variables

Range

units of measurement

length

area

volume

mass

density

time

temperature

velocity

weight

SI units

resistance

power

current

voltage

impedance

electrical values

resistance

power

current

voltage

impedance

Learning outcome

The learner will:

2. understand mathematical principles which are relevant to electrical work tasks

Assessment criteria

The learner can:

2.1 apply mathematical principles which are relevant to electrical work

Range

mathematical principles

fractions (including simple addition) and percentages

algebra (including use of addition, multiplication and powers)

indices

powers of 10 (including simple addition, multiplication and division of indices)

transposition

triangles and trigonometry

statistics (mean, median, mode)

Learning outcome

The learner will:

3. understand the relationship between force, work, power and energy

Assessment criteria

The learner can:

3.1 identify the factors affecting the ability to do work

3.2 explain how electrical values are calculated

Range

factors/electrical values

force

work

energy

power

Learning outcome

The learner will:

4. understand the principles of electrical resistance and resistivity

Assessment criteria

The learner can:

4.1 describe the basic principles of electron theory

4.2 differentiate between materials which are good and poor conductors of electrical currents

4.3 describe what is meant by resistance and resistivity in relation to electrical circuits

4.4 apply ohms law

4.5 identify what is meant by the term voltage drop in relation to electrical circuits

Learning outcome

The learner will:

5. understand fundamental principles which underpin the generation and control of electrical currents

Assessment criteria

The learner can:

5.1 describe the chemical, magnetic and thermal effects of electrical currents

5.2 identify the characteristics of circuits

5.3 identify the characteristics of ac and dc electrical supplies

Range

circuits

parallel

series

characteristics

electromotive force

potential difference (PD)

electromagnetism

sine waves

frequency

root mean square (RMS) values

peak to peak

Learning outcome

The learner will:

6. understand the operating principles of domestic appliance products and associated equipment

Assessment criteria

The learner can:

6.1 identify how the installation of domestic appliances is affected by the local water supply

6.2 identify different types of refrigerant gases

6.3 identify the electrical safety tests to be carried out when fault diagnosing domestic appliances

6.4 identify reasons for the correct levelling of appliances

6.5 identify the different metals that are used in bi metal thermostats

6.6 identify the function of bi metal thermostats

6.7 identify the function of a water pressure switch in washing machines

6.8 identify the start up process of washing machines

6.9 identify the stages of a refrigeration cycle

6.10 identify the safety considerations that should be taken into account during microwave servicing activities

Range

water supply

water by laws

water pressure

refrigerant gases

CFC

HCFC

HFC

HC

electrical safety tests

insulation resistance

earth continuity

appliances

fridge/freezer

washing machine

dish washer

safety considerations for microwaves

microwave leakage

electrical safety

high voltage

Unit 214 Installing, testing and handing over of consumer electronic products

UAN: M/504/1887

Level: Level 2

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to NOS EES



Aim: This unit is for those who install consumer electronic products in customer’s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations.

Learning outcome

The learner will:

1. be able to approve installation sites

Assessment criteria

The learner can:

1.1 assess proposed installation site for suitability

1.2 ensure a free path for the equipment site exists

1.3 check that the necessary utilities are available

1.4 verify installation site with customer

Range

site

viewing distance

distance from ancillary products

wall structure if mounted

health and safety considerations with respect to installation

external lighting considerations

location of surround sound speakers

utilities

signal

electric supply

internet connection

ambient temperatures

Learning outcome

The learner will:

2. be able to install consumer electronic products

Assessment criteria

The learner can:

2.1 confirm products are correct and suitable for purpose with customer

2.2 select tools to install products

2.3 install products using installation procedures

2.4 verify optimum connections are made

2.5 check installations are complete before handover

2.6 follow health and safety procedures when installing product

Learning outcome

The learner will:

3. be able to hand over consumer electronic products to customers

Assessment criteria

The learner can:

3.1 demonstrate the operation of products to customers

3.2 verify products meet customer expectations

3.3 follow company documentation policy with regards to handover of products

3.4 clean waste from work area

Learning outcome

The learner will:


Assessment criteria

The learner can:

4.1 establish relationships with customers and colleagues


4.3 conduct self appropriately while representing employer

4.4 identify who to report to in the event of a problem

Range

respect

decoration

floor covering


furniture

equipment

conduct self

dress

manner

politeness

greeting


Unit 214 Installing, testing and handing over of consumer electronic products









Unit 215 Diagnosing modular faults and repairing consumer electronic products

UAN: T/504/1888

Level: Level 2

Credit value: 10

GLH: 90

Relationship to NOS: This unit is linked to NOS EES12 and EES1



Aim: This unit covers the safe diagnosing and repairing of modular faults in consumer electronic products.

Learning outcome

The learner will:

1. be able to follow safety procedures when working with consumer electronic products

Assessment criteria

The learner can:

1.1 specify the safety precautions to be taken when working on equipment

1.2 explain modules external operating conditions and associated hazards

1.3 explain the safety precautions to be considered when dealing with appliances with stored energy

1.4 carry out risk assessments within the work place

1.5 comply with hse legislation and guidelines while undertaking fault diagnosis activities on consumer electronic products

Range

equipment

live

isolated

operating conditions:

temperature

HSE legislation and guidelines


working with products that have stored/live electrical charge

use of tools and equipment (puwer)

PPE

manual handling

Learning outcome

The learner will:

2. understand how electronic products operate

Assessment criteria

The learner can:

2.1 describe the functions of products

2.2 explain the basic operational principles of modules contained in products

2.3 explain where individual product specifications can be obtained

2.4 explain what tests can be carried out to confirm specifications are being met

2.5 identify methods of handling static sensitive components

2.6 explain the requirements for wireless connectivity

2.7 identify the signal requirements for televisions

Range

products

television receiver

audio/video equipment

mobile telephone

laptop/desktop/tablet computer

functions

remote control

menu

HDMI/optical/USB connections

Learning outcome

The learner will:

3. be able to use information associated with fault diagnosis

Assessment criteria

The learner can:

3.1 identify sources of information for fault diagnosis

3.2 obtain information regarding the equipment and reported symptoms

Range

information

manufacturers manuals

manufacturers technical support

workshop manuals

equipment self diagnosis

Learning outcome

The learner will:

4. be able to carry out fault diagnosis

Assessment criteria

The learner can:

4.1 identify different types of diagnostic equipment

4.2 explain how equipment should be used and stored correctly

4.3 identify different fault finding techniques

4.4 carry out fault diagnosis using appropriate techniques

4.5 carry out fault diagnosis to module level using test equipment

4.6 record the nature of the fault as per company policy

4.7 identify the limits of their own authority

4.8 report potential problems to appropriate people

4.9 carry out diagnostic and corrective action within agreed timescales

Range

equipment

multimeter

signal/function/pattern generator

oscilloscope

isolation transformer

techniques

visual

auditory

smell

touch

input/output techniques

half split techniques

function testing

voltage

current and resistance measurement

waveform observation

signal analysis

fault

intermittent action or circuit failure

partial failure or reduced performance

complete breakdown

Learning outcome

The learner will:

5. be able to carry out module replacement techniques

Assessment criteria

The learner can:

5.1 describe module replacement techniques

5.2 explain how fastenings would be removed and replaced

5.3 identify the replacement procedures to be followed

5.4 select tools for the replacement procedures

5.5 follow health and safety procedures when replacing modules

5.6 carry out a visual inspection on modules to be replaced

5.7 use techniques to ensure minimal damage to modules

5.8 explain health and safety procedures specific to soldering

5.9 explain how tools and equipment should be stored

Range

fastenings

electrical connectors

crimps

screws

bolts

cable ties

techniques

single connection soldering techniques

multi connection soldering techniques

controlled temperature soldering techniques

disconnecting/reconnecting plugs and sockets

Learning outcome

The learner will:

6. be able to hand appliance back to customer

Assessment criteria

The learner can:

6.1 set up products in order to return to customer

6.2 adjust products within normal operating specifications

6.3 ensure products meet health and safety requirements before returning to customer

6.4 obtain agreements that product performance meets customer expectations

6.5 complete records as per company policy

Learning outcome

The learner will:

7. understand the risks of faults recurring

Assessment criteria

The learner can:

7.1 identify recurring faults

7.2 explain the risks of faults recurring

7.3 explain how the risk of recurring faults can be minimised

Unit 216 Electrical principles for consumer electronic servicing

UAN: A/504/1892

Level: Level 2

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200



Aim: This unit covers the principles required in order to safely handle consumer electronic products.

Learning outcome

The learner will:

1. understand the standard units of measurement used in the electronic services industry

Assessment criteria

The learner can:

1.1 use internationally recognised (si) units of measurement for general variables

1.2 use basic si units which apply specifically to electrical variables

1.3 identify appropriate electrical instruments for the measurement of different electrical variables

Range


length

area

volume

mass

density

time

temperature

velocity

weight

SI units

resistance

power

frequency

current

voltage

impedance

electrical values

resistance

power

frequency

current

voltage

impedance

Learning outcome

The learner will:

2. understand mathematical principles which are appropriate to electronic services work operations

Assessment criteria

The learner can:

2.1 apply mathematical principles which are relevant to electronic work tasks

Range


fractions and percentages

algebra

indices

powers of 10

transposition

triangles and trigonometry

statistics

Learning outcome

The learner will:

3. understand the relationship between force, work, power and energy

Assessment criteria

The learner can:

3.1 identify the factors affecting the ability to do work

3.2 explain how electrical values are calculated

Range

factors/electrical values:

force

work

energy

power

Learning outcome

The learner will:


Assessment criteria

The learner can:


4.2 differentiate between materials which are good and poor conductors of electrical currents


4.4 apply ohms law

4.5 identify what is meant by the term voltage drop in relation to electrical circuits

Learning outcome

The learner will:


Assessment criteria

The learner can:


5.2 identify the characteristics of circuits

5.3 identify the characteristics of ac and dc electrical supplies

Range

circuits

parallel

series

characteristics

electromotive force

potential difference (PD)

electromagnetism

sine waves

frequency

root mean square (RMS) values

lag/lead

peak to peak

Learning outcome

The learner will:

6. understand the operating principles of consumer electronic products and associated equipment

Assessment criteria

The learner can:

6.1 describe what is meant by the term dlna

6.2 identify possible sources of interference regarding wireless

technology

6.3 identify the differences between optical media

6.4 identify different types of display screen

6.5 identify the differences between surround sound systems

6.6 identify the differences between fm and dab radio

6.7 identify methods of confirming whether an infra red transmitter is functioning

6.8 identify differences between active and passive 3d technology

6.9 define home networking terms

6.10 identify types of signal that can be carried using different transmission medium

Range

optical media

CD

DVD

Blu-Ray

display screen

LCD HCFL and CCFL backlight

LCD Screen

LED backlight

dynamic LED backlight

plasma

OLED and AMOLED screen types

infra red transmitter

infra red security camera

mobile phone

digital camera

infra red sensitive material

second receiver

home networking terms

IP address

subnet mask

encryption systems

DHCP

DNS

SSID

transmission medium

composite

component

scart

DVI

VGA

HDMI

optical

Unit 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products

UAN: J/504/1894

Level: Level 3

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to NOS EES



Aim: This unit covers the health and safety legislation and procedures which cover working within the consumer electrical and electronic product industry.

Learning outcome

The learner will:

1. understand how health and safety legislation applies in the workplace

Assessment criteria

The learner can:

1.1 specify the roles and responsibilities of themselves and others with regard to current legislation

1.2 specify health and safety risks which may be present for work operations

Range

legislation

The Health and Safety at Work Act

The Electricity at Work Regulations

The Management of Health and Safety at Work Regulations

Workplace (Health and Safety and Welfare) Regulations

Control of Substances Hazardous to Health (COSHH) Regulations

Personal Protective Equipment at Work Regulations

Manual Handling Operations Regulations

Provision and Use of Work Equipment Regulations

Display Screen Equipment at Work Regulations

work operations

preparation and planning

installation

termination and connection

inspection, testing and commissioning

fault diagnosis and rectification

maintenance

Learning outcome

The learner will:

2. understand the procedures for dealing with health and safety in the work environment

Assessment criteria

The learner can:

2.1 state the procedures that should be followed in the case of accidents which involve injury

2.2 specify procedures which should be followed when emergency situations occur in the workplace

2.3 state the actions to be taken in situations which exceed their level of responsibility for health and safety in the workplace

2.4 state procedures that should be followed in accordance with health and safety regulations for reporting health and safety issues in the workplace

Range

procedures for emergency situations

procedures for summoning emergency services

information that emergency services require

alarm and evacuation procedures

designated escape routes

fire fighting procedures

application of first aid

actions to be taken

report to:

employer

employees

customer/client

safety officers

H&S Executive/Inspectors

Trade Union representative

Environmental Health Officers

Learning outcome

The learner will:

3. understand the procedures for establishing a safe working environment

Assessment criteria

The learner can:

3.1 describe the procedures that should be taken to remove or minimise risks before deciding ppe is needed

3.2 state the purpose of ppe

3.3 identify the appropriate protective clothing and equipment that is required for identified work tasks

3.4 state the first aid facilities that must be available in the work area in accordance with health and safety regulation

3.5 identify safe practices and procedures for using equipment

Range

equipment

portable power tools

signs and guarding

tools and materials storage facilities

dangerous substances

Learning outcome

The learner will:

4. be able to identify hazards in the work environment

Assessment criteria

The learner can:

4.1 identify warning signs for the seven main groups of hazardous substance, as defined by the chemical (hazard information and packaging for supply) regulations (chip)

4.2 identify the correct type of fire extinguisher for a particular type of fire

Unit 302 Diagnosing component faults and repairing consumer electrical products

UAN: A/504/1889

Level: Level 3

Credit value: 11

GLH: 100




Aim: This unit covers the safe diagnosing and repairing of component faults to component level in consumer electrical products.

Learning outcome

The learner will:

1. understand the specific safety precautions to be taken when working with consumer electrical equipment

Assessment criteria

The learner can:

1.1 specify the safety precautions when working on equipment

1.2 explain safety precautions that should be taken when working on equipment containing stored energy

1.3 explain component external operating conditions

Range

equipment

live

isolated

Learning outcome

The learner will:

2. be able to work safely when rectifying faults in consumer electrical equipment

Assessment criteria

The learner can:

2.1 carry out hazard and risk assessments of the work area

2.2 comply with health and safety legislation while undertaking fault diagnosis

2.3 provide safe access arrangements for the fault finding area

2.4 select tools and equipment for fault finding

2.5 ensure all tools are fit for purpose

2.6 collect fault diagnosing evidence

Range

health and safety legislation

anti-static protection

working with products that have stored energy/live electrical charge

PUWER

PPE

manual handling

HASAWA

fit for purpose

safe

serviceable

calibrated

only used for intended purpose

fault diagnostic evidence from

live circuits

isolated circuits

Learning outcome

The learner will:

3. understand how to use information related to fault diagnosis

Assessment criteria

The learner can:

3.1 identify sources of information

3.2 explain differences between circuit diagrams and physical layout drawings

3.3 identify components in diagrams

3.4 describe how to check information for suitability

3.5 describe how to use information to aid fault diagnosis

3.6 describe the operating sequence of consumer electrical products

Range

information

workshop manuals

drawings – circuits, physical layouts, component drawings

charts specifications


history/maintenance reports

job sheet

internet

focus groups

suitability

date

product serial numbers

operating sequence of

washing machine

dish washer

refrigerator

wired/wireless internet connectivity

Learning outcome

The learner will:

4. be able to use information to aid fault diagnosis

Assessment criteria

The learner can:

4.1 communicate with customers to gain information to aid fault diagnosis

4.2 use information to aid fault diagnosis

4.3 plan fault diagnosis

4.4 carry out fault diagnosis on consumer electrical products

Range

communicate

verbal

pictorial

written

customer demonstration

information

workshop manuals





job sheet

internet

focus groups

electrical products

washing machine

cooker

fridge/freezer

tumble dryer

dishwasher

Learning outcome

The learner will:

5. understand how to use fault diagnostic equipment

Assessment criteria

The learner can:

5.1 describe the operation of test equipment used to aid fault diagnosis

5.2 explain how test equipment should be calibrated

5.3 explain the importance of calibrating test equipment

5.4 describe checks to be carried out before using test equipment

5.5 identify fault finding techniques

Range

test equipment

multimeter

earth loop impedance tester

insulation tester

supply tester

earth continuity tester

temperature gauge

volt sticks

fault finding techniques

senses – visual, auditory, smell touch


visual inspection

voltage


half split technique

function testing


Learning outcome

The learner will:

6. understand the facilities required by consumer electrical products

Assessment criteria

The learner can:

6.1 identify the supplies needed by electrical consumer products in order to function correctly

6.2 identify suitable waste facilities

Range

supplies

water

electricity

broadband supply

waste facilities

waste waster

exhaust ventilation

Learning outcome

The learner will:

7. understand how circuits function

Assessment criteria

The learner can:

7.1 explain the purpose of components

7.2 explain the operation of switch mode power supply

7.3 explain how a door interlock functions

Range

components

resistors

capacitors

semi-conductors

inductors

heat sinks

solenoids

pumps

motors

thermostat

Learning outcome

The learner will:

8. understand the risks of faults reoccurring

Assessment criteria

The learner can:

8.1 identify reoccurring faults


8.3 explain how to minimise the risks of faults recurring

Learning outcome

The learner will:

9. be able to apply diagnostic techniques

Assessment criteria

The learner can:

9.1 use a range of fault diagnostic techniques

9.2 use appropriate test equipment to locate faults

9.3 disconnect or isolate components or sectioned of the circuits to confirm diagnosis

9.4 record test results

9.5 test additional reasons for faults occurring

9.6 identify faults and determine corrective action

9.7 ensure work is completed within agreed timescales

9.8 report any problems to an appropriate person

Range

techniques

senses – visual, auditory, smell, touch

input/output technique

visual inspection

voltage, current and resistance measurement


function testing


faults


partial failure or reduce performance

complete breakdown

Learning outcome

The learner will:

10. be able to replace components

Assessment criteria

The learner can:

10.1 use information to aid component replacement

10.2 plan the removal and replacement of components

10.3 carry out visual inspection of components to be replaced

10.4 use appropriate handling techniques

10.5 use tools and equipment safely when replacing components

10.6 test components

10.7 complete service records identifying replacement components

10.8 replace safety components with exact components

Range

equipment safely

soldering


Learning outcome

The learner will:

11. understand operating conditions associated with components

Assessment criteria

The learner can:

11.1 identify the risks associated with operating conditions

11.2 describe control measures taken in order to minimise the risk of injury

Learning outcome

The learner will:

12. be able to return products to customers

Assessment criteria

The learner can:

12.1 set up products in readiness for return to the customer

12.2 ensure adjustments made are within the normal operating specification of the equipment

12.3 ensure equipment's performance meets the customer' expectations

12.4 answer customer questions in an accurate and appropriate manner

12.5 check equipment meets all health and safety requirements

12.6 identify replaced components to the customer

12.7 allow customers the opportunity to retain replaced components that are chargeable

Unit 303 Electrical and Electronic principles for consumer electrical servicing

UAN: T/504/1891

Level: Level 3

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008).



Aim: This unit covers the principles required in order to safely handle consumer electrical products.

Learning outcome

The learner will:

1. understand standard units of measurement used in the electrical service industry

Assessment criteria

The learner can:

1.1 identify and use internationally recognised (si) units of measurement for general variables

1.2 identify and use basic si units which apply specifically to electrical variables

1.3 identify appropriate electrical instruments for the measurement of different electrical values.

1.4 use formulae to calculate values

Range

length

area

volume

mass

density

time

temperature

velocity

resistance

capacitance

power

frequency

current

voltage

energy

impedance

resistance

power

frequency

current

voltage

energy

impedance

formulae

RMS

peak to peak

frequency

Learning outcome

The learner will:

2. understand mathematical principles which are appropriate to electrical service work operations

Assessment criteria

The learner can:

2.1 identify mathematical principles to solve problems relevant to electrical and electronic work.

2.2 apply mathematical principles to solve problems relevant to electrical and electronic work

Range


linear equations and straight line graphs

factorisation and quadratics

data handling

calculus

problems

resistors in series, parallel and combinations

frequency

wavelength

AC values

RMS

peak to peak

instantaneous values

capacitive

inductive reactance and impedance

phase vectors

resonance

resistivity

Learning outcome

The learner will:

3. understand basic mechanics and the relationship between force, work, energy and power

Assessment criteria

The learner can:

3.1 define what is meant by the following:

mass

weight

3.2 explain the principles of basic mechanics as they apply to:

levers

gears

pulleys

3.3 describe the principles and relationships between the following:

force

work

energy (kinetic and potential)

power

efficiency

3.4 define what is meant by:

lead/lag circuits

true power

apparent power

power factors

Learning outcome

The learner will:


Assessment criteria

The learner can:


4.2 identify materials which are good and poor conductors of electrical currents


4.4 explain the relationship between voltage, current and resistance

4.5 describe how to measure and obtain values for:

voltage

current

resistance

4.6 state that is meant by the term voltage drop in relation to electrical circuits

4.7 explain how the following electrical values are calculated:

energy

work

power

efficiency

Learning outcome

The learner will:


Assessment criteria

The learner can:


5.2 explain what is meant by the following:

electromotive force

electromagnetism

capacitance

5.3 state the characteristics of parallel and series circuits

5.4 state the main elements of alternating current theory

5.5 state the characteristics of ac and dc electrical supplies

5.6 explain how the following relate to electrical currents:

sine waves

frequency

Root Mean Square (RMS) values

5.7 explain parameters of waveforms

5.8 explain the operation of digital logic gates

5.9 explain the operation of a switch mode power supply (smps)

5.10 describe the effects of distortion in a sinusoidal waveform

5.11 identify logic systems

5.12 describe methods for debouncing logic levels derived from switches

5.13 identify truth tables

5.14 explain voltage amplifier parameters

Range

waveforms

sine wave

square wave

triangular wave

digital logic gates

AND

NOR

XOR

OR

NOT

NAND

switch mode power supply

clipping

crossover

sinusoidal waveform

binary counter

registers – SIPO, SISO, PIPO, PISO

display decoder/driver, A-D, D-A convertor

logic systems

CR network

RS Bistable

Schmitt comparator

methods

RS Bistable

JK Flip flop

synchronous timers

asynchronous timers

logic circuits

truth tables

open loop gain

phase shift

CMRR

bandwidth

slew rate

Learning outcome

The learner will:

6. understand the operating principles of electrical and electronic components

Assessment criteria

The learner can:

6.1 identify the purpose of two different types of diode

6.2 explain the operation of a transistor in an analogue circuit

6.3 describe the characteristics and operation of a capacitor

6.4 explain the operation of a transistor in a digital circuit

6.5 identify common switches

6.6 explain the operation of microswitches

6.7 describe pressure switches

6.8 describe the operation of float and tilt switches

6.9 identify types of oscillators used in digital systems

6.10 describe the purpose of passive filters

6.11 explain the operation of multivibrator timers

6.12 identify indicators and displays

6.13 identify anode and cathode associated with p and n regions

6.14 explain half wave rectifier operation with ac input

Range

switches

slide

DIL

rocker

toggle

rotary

push button switches

latching and non-latching

microswitches

plunger

roller

lever

pressure switches

single level

multiple level

oscillators

LC

Wien RC

crystal controlled

passive filters

low pass

high pass

band pass

notch pass

multivibrator timers

astable

monostable

bistable

indicators and displays

LED devices

LED displays

LCD reflective

LCD transflective

Learning outcome

The learner will:

7. understand the control systems and controllers used within domestic appliances

Assessment criteria

The learner can:

7.1 describe basic control systems

7.2 explain the function of a sensor

7.3 describe the process of water heating

7.4 explain how motor speed is controlled in a universal (brush) motor

7.5 explain how motor speed is controlled in an induction motor

7.6 identify types of tacho generator

7.7 identify the features of a motor driven programmer/timer

7.8 explain the function of the power board in a microprocessor based controller module

7.9 describe the controller connections of a microprocessor based controller module

7.10 identify the wiring used in domestic appliances

Range

control systems

open loop

closed loop

water heating

thermostat

temperature controller module with a thermistor sensor

tacho generator

AC

DC

AC Induction

AC synchronous

optical

magnetic

hall effect

features

low power AC

synchronous motor with a permanent magnet rotor

Electrical stop

wiring

ribbon cable

cable harness

associated connectors

Learning outcome

The learner will:

8. understand motors used within domestic appliances

Assessment criteria

The learner can:

8.1 explain what is meant by motor torque

8.2 describe the operating process of motors

8.3 explain the start-up process for different versions of the single phase induction motor

8.4 describe the practical aspects of the permanent magnetic rotor single phase motor

Range

operating process

electrical connections

speed

direction of rotation

protection

mounting methods

single phase induction motor

hall effect motor

start-up process

capacitor start and run

relay start

capacitor start with centrifugal switch

practical aspects

construction

electrical connections

speed

direction of rotation

protection

application as a pump motor

Learning outcome

The learner will:

9. understand the installation procedures and use of domestic appliances

Assessment criteria

The learner can:

9.1 describe the procedures for connection of services

9.2 explain how provision for earthing is made

9.3 explain the door lock operation

9.4 explain how interlocking is achieved

9.5 describe the operating cycles of washing/drying appliances

9.6 describe the operation of refrigerator components

9.7 explain the method of temperature control

9.8 describe methods for frost dispersal

Range

connection of services

water supplies

waste

electrical supply

vent outlet

operating cycle

wash load

volume of water used

wash temperatures

spin speeds

wash speed and direction

drying load

drying temperatures

tumble speeds

air flow path

refrigerator components

compressor

condenser

dryer/filter unit

capillary tube

heat exchanger

evaporator and collector.

frost dispersal

auto defrost

frost free systems

Unit 312 Diagnosing component faults and repairing consumer electronic products

UAN: L/504/1895

Level: Level 3

Credit value: 11

GLH: 100




Aim: This unit covers the safe diagnosing and repairing of component faults in consumer electronic products.

Learning outcome

The learner will:

1. understand the specific safety precautions to be taken when working with consumer electronic equipment

Assessment criteria

The learner can:

1.1 specify the safety precautions when working on equipment

1.2 explain safety precautions that should be taken when working on equipment containing stored energy

1.3 explain component external operating conditions

Range

equipment

live

isolated

Learning outcome

The learner will:

2. be able to work safely when rectifying faults in consumer electronic equipment

Assessment criteria

The learner can:

2.1 carry out risk assessments of the work area

2.2 comply with health and safety legislation while undertaking fault diagnosis

2.3 provide safe access arrangements for the fault finding area

2.4 select tools and equipment for fault finding

2.5 ensure all tools are fit for purpose

2.6 collect fault diagnosing evidence

Range

Health and safety legislation

anti-static protection

working with products that have stored energy/live electrical charge

PUWER

PPE

manual handling

HASAWA

fit for purpose

safe

serviceable

calibrated

only used for intended purpose

fault diagnostic evidence from

live circuits

isolated circuits

Learning outcome

The learner will:

3. understand how to use information related to fault diagnosis

Assessment criteria

The learner can:

3.1 identify sources of information

3.2 explain differences between circuit diagrams and physical layout drawings

3.3 identify components in diagrams

3.4 describe how to check information for suitability

3.5 describe how to use information to aid fault diagnosis

Range

information

workshop manuals





job sheet

internet

focus groups

suitability

date

product serial numbers

Learning outcome

The learner will:

4. be able to use information to aid fault diagnosis

Assessment criteria

The learner can:

4.1 communicate with customers to gain information to aid fault diagnosis

4.2 use information to aid fault diagnosis

4.3 plan fault diagnosis

4.4 carry out fault diagnosis on consumer electronic products

Range

communicate

verbal

pictorial

written

customer demonstration

information

workshop manuals





job sheet

internet

focus groups

electronic products

television receiver

audio/video equipment

mobile phone

laptop/desktop/tablet computer

satellite navigation equipment

Learning outcome

The learner will:

5. understand how to use fault diagnostic equipment

Assessment criteria

The learner can:

5.1 describe the operation of test equipment used to aid fault diagnosis

5.2 explain how test equipment should be calibrated

5.3 explain the importance of calibrating test equipment

5.4 describe checks to be carried out before using test equipment

5.5 identify fault finding techniques

Range

test equipment

multimeter

signal function/pattern generator

oscilloscope

transformer

fault finding techniques

senses – visual, auditory, smell touch


visual inspection

voltage



function testing


Learning outcome

The learner will:

6. understand the types of signal required by electronic consumer products

Assessment criteria

The learner can:

6.1 identify the required signals needed by electronic consumer products in order to function correctly

6.2 explain how signal measurements are taken

Range

signals

RF signal

broadband signals

Learning outcome

The learner will:

7. understand how circuits function

Assessment criteria

The learner can:

7.1 explain the purpose of components

7.2 explain the operation of switch mode power supply

7.3 explain how an optical laser functions

Range

components

resistors

capacitors

semi-conductors

inductors

heat sinks

displays

LED

Learning outcome

The learner will:

8. understand the risks of faults re-occuring

Assessment criteria

The learner can:

8.1 identify re-occuring faults


8.3 explain how to minimise the risks of faults recurring

Learning outcome

The learner will:

9. be able to apply diagnostic techniques

Assessment criteria

The learner can:

9.1 use a range of fault diagnostic techniques

9.2 use appropriate test equipment to locate faults

9.3 disconnect or isolate components or sections of the circuits to confirm diagnosis

9.4 record test results

9.5 test additional reasons for faults occurring

9.6 identify faults and determine corrective action

9.7 ensure work is completed within agreed timescales

9.8 report any problems to an appropriate person

Range

techniques

senses – visual, auditory, smell, touch

input/output technique

voltage, current and resistance measurement


function testing

waveform observation.

test equipment

multimeter

signal/function/pattern generator

oscilloscope

isolation transformer

circuits


partial failure or reduce performance

complete breakdown

Learning outcome

The learner will:

10. be able to replace components

Assessment criteria

The learner can:

10.1 use information to aid component replacement

10.2 plan the removal and replacement of components

10.3 carry out visual inspection of components to be replaced

10.4 use appropriate handling techniques

10.5 use tools and equipment safely when replacing components

10.6 test components

10.7 complete service records identifying replacement components

10.8 replace safety components with exact components

Learning outcome

The learner will:

11. understand operating conditions associated with components

Assessment criteria

The learner can:

11.1 identify the risks associated with operating conditions

11.2 describe control measures taken in order to minimise the risk of injury

Learning outcome

The learner will:

12. be able to return products to customers

Assessment criteria

The learner can:

12.1 set up products in readiness for return to the customer

12.2 ensure adjustments made are within the normal operating specification of the equipment

12.3 ensure equipment's performance meets the customer' expectations

12.4 answer customer questions in an accurate and appropriate manner

12.5 check equipment meets all health and safety requirements

12.6 identify replaced components to the customer

12.7 allow customers the opportunity to retain replaced components that are chargable

Unit 313 Electrical and electronic principles for consumer electronic servicing

UAN: F/504/1893

Level: Level 3

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008).



Aim: This unit covers the principles required in order to safely handle consumer electronic products.

Learning outcome

The learner will:

1. understand standard units of measurement used in the electronic service industry

Assessment criteria

The learner can:

1.1 identify and use internationally recognised (si) units of measurement for general variables

1.2 identify and use basic si units which apply specifically to electrical variables

1.3 identify appropriate electrical instruments for the measurement of different electrical values

1.4 use formulae to calculate values

Range


length

area

volume

mass

density

time

temperature

velocity

units of measurement applicable to electrical variables

resistance

capacitance

power

frequency

current

voltage

energy

impedance

formulae

RMS

peak to peak

pk

frequency

Learning outcome

The learner will:

2. understand mathematical principles which are appropriate to electrical service work operations

Assessment criteria

The learner can:

2.1 identify mathematical principles to solve problems relevant to electrical and electronic work

2.2 apply mathematical principles to solve problems relevant to electrical and electronic work

Range


linear equations and straight line graphs

factorisation and quadratics

data handling

calculus

principles relevant to electrical and electronic work

resistors in series

parallel and combinations

frequency

wavelength

AC values

RMS

peak to peak

instantaneous values

capacitive

inductive reactance and impedance

phase

vectors

resonance

resistivity

Learning outcome

The learner will:

3. understand basic mechanics and the relationship between force, work, energy and power

Assessment criteria

The learner can:

3.1 define what is meant by the following:

mass

weight

3.2 explain the principles of basic mechanics as they apply to:

levers

gears

pulleys

3.3 describe the principles and relationships between the following:

force

work

energy (kinetic and potential)

power

efficiency

3.4 define what is meant by:

lead/lag circuits

true power

apparent power

power factors

Learning outcome

The learner will:


Assessment criteria

The learner can:


4.2 identify materials which are good and poor conductors of electrical currents


4.4 explain the relationship between voltage, current and resistance

4.5 describe how to measure and obtain values for:

voltage

current

resistance

4.6 state that is meant by the term voltage drop in relation to electrical circuits

4.7 explain how the following electrical values are calculated:

energy

work

power

efficiency

Learning outcome

The learner will:


Assessment criteria

The learner can:


5.2 explain what is meant by the following:

electromotive force

electromagnetism

electron theory (conventional and electron)

inductive reactance

capacitive reactance

5.3 state the characteristics of parallel and series circuits

5.4 state the main elements of alternating current theory

5.5 state the characteristics of ac and dc electrical supplies

5.6 explain how the following relate to electrical currents:

sine waves

frequency

Root Mean Square (RMS) values

reference line value

5.7 explain the operation of a switch mode power supply (smps)

5.8 identify logic systems

5.9 identify methods for debouncing logic levels derived from switches

Range

operation

binary Counter

registers – SIPO, SISO, PIPO, PISO

display decoder/driver

A-D, D-A convertor

logic systems

CR network

RS Bistable

Schmitt comparator

Learning outcome

The learner will:

6. understand the operating principles of electrical and electronic components

Assessment criteria

The learner can:

6.1 identify the purpose of two different types of diode

6.2 explain the operation of a transistor in an analogue circuit

6.3 explain the operation of a transistor in a digital circuit

6.4 identify single and multistage amplifier parameters

6.5 explain the operation of multivibrator timers

6.6 identify indicators and displays used in digital systems

6.7 identify the transistor as a switch

Range

amplifier parameters

open loop gain

phase shift

CMRR

Bandwidth

slew rate

multivibrator timers

astable

monostable

bistable

indicators and displays

LED devices

LED displays

LCD reflective

LCD transflective

Learning outcome

The learner will:

7. understand waves and waveforms

Assessment criteria

The learner can:

7.1 identify parameters of waveforms

7.2 identify fundamental and harmonic frequencies

7.3 identify the frequency components of common waveforms

7.4 identify wave parameters

7.5 identify sound wave frequency range

7.6 identify e-m wave frequency range

7.7 identify series and parallel resonance circuits

Range

waveforms

sine wave

square wave

triangular wave

periodic time

frequency

amplitude

peak to peak value

pk value

average value

mark/space value

frequency components of common waveforms

sinusoidal

square (odds only)

pulse (odds and evens).

wave parameters

sound

electromagnetic – frequency, velocity, wavelength

sound wave frequency range

audio

ultrasonic

e-m wave frequency range

VLF to SHF bands

microwaves

infrared

visible light

ultraviolet

Learning outcome

The learner will:

8. understand input and output transducers

Assessment criteria

The learner can:

8.1 identify common switches

8.2 identify common types of microphone

8.3 identify common microphone parameters

8.4 identify the effects of distortion in a sinusoidal waveform

8.5 identify voltage amplifier parameters

8.6 identify types of oscillators

8.7 identify the purpose of passive filters

Range

common switches

slide

DIL

rocker

toggle

rotary

push button switches

latching and non-latching

common types of microphone

electret condenser

dynamic

common microphone parameters

frequency response

cardioid response

effects of distortion

clipping

crossover

voltage amplifier parameters

open loop gain

phase shift

CMRR

bandwidth

slew rate

oscillators

LC

Wien RC

crystal controlled

passive filters

low pass

high pass

band pass

notch pass

Learning outcome

The learner will:

9. understand combinational logic circuits

Assessment criteria

The learner can:

9.1 identify the operation of digital logic gates

9.2 identify truth tables

Range

digital logic gates

AND

NOR

XOR

OR

NOT

NAND

truth tables

RS Bistable

JK Flip flop

synchronous timers

asynchronous timers

logic circuits

Appendix 1 Sources of general information

The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on www.cityandguilds.com.

Centre Manual - Supporting Customer Excellence contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve ‘approved centre’ status, or to offer a particular qualification, as well as updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically, the document includes sections on:

The centre and qualification approval process

Assessment, internal quality assurance and examination roles at the centre

Registration and certification of candidates

Non-compliance

Complaints and appeals

Equal opportunities

Data protection

Management systems

Maintaining records

Assessment

Internal quality assurance

External quality assurance.

Our Quality Assurance Requirements encompasses all of the relevant requirements of key regulatory documents such as:

SQA Awarding Body Criteria (2007)

NVQ Code of Practice (2006)

and sets out the criteria that centres should adhere to pre and post centre and qualification approval.

Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment.

The centre homepage section of the City & Guilds website also contains useful information such on such things as:

Walled Garden: how to register and certificate candidates on line

Events: dates and information on the latest Centre events

Online assessment: how to register for GOLA/e-volve assessments.


City & Guilds

Believe you can



Useful contacts

UK learners

General qualification information

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E: [email protected]

International learners

General qualification information

T: +44 (0)844 543 0033

F: +44 (0)20 7294 2413


Centres

Exam entries, Certificates, Registrations/enrolment, Invoices, Missing or late exam materials, Nominal roll reports, Results

T: +44 (0)844 543 0000

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Exam entries, Results, Certification, Missing or late exam materials, Incorrect exam papers, Forms request (BB, results entry), Exam date and time change

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International awards

Results, Entries, Enrolments, Invoices, Missing or late exam materials, Nominal roll reports

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Walled Garden

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T: +44 (0)121 503 8993


Publications

Logbooks, Centre documents, Forms, Free literature

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Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds’ products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication.

If you have a complaint, or any suggestions for improvement about any of the services that we provide, email: [email protected]

About City & Guilds

As the UK’s leading vocational education organisation, City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City & Guilds is recognised and respected by employers across the world as a sign of quality and exceptional training.

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The content of this document is, unless otherwise indicated, © The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions:

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Published by City & Guilds, a registered charity established to promote education and training

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HB-01-2359

level 2 and 3 diplomas in consumer electrical and ok ... · electronic product servicing (2359) o...

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