FPL FiberNet

Business Continuity & Storm Preparedness

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Reliable: Count on FPL FiberNet as your provider of highly

dependable fiber-optic solutions

• Business continuity is a strategic,

tactical, and operational imperative

• At FPL FiberNet and all NextEra Energy

companies, Business Continuity is a

shared responsibility of all employees

and all business units

• Robust end-to-end fiber-optic network

solutions

− Carrier-grade fiber-optic infrastructure

− Geographically diverse network topology

− 24/7 Network Operations Center (NOC)

− State-of-the-art monitoring technology and proactive maintenance

− Robust storm preparedness and recovery plan

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Seventy percent of Florida IT executives believe that businesses could not survive if their primary broadband network went down for as many as 3 days

• 93% of companies that lost their data center for 10 days or more

due to a disaster filed for bankruptcy within one year of the disaster,

and 50% filed for bankruptcy immediately (Source: National Archives & Records

Administration in Washington)

• Companies experience an average of 501 hours of network

downtime every year, and the overall downtime costs an average of

3.6% of annual revenue (Source: The Costs of Enterprise Downtime, Infonetics Research)

• 20% of small to medium businesses will suffer a major disaster

causing loss of critical data every 5 years (Source: Richmond House Group)

• The cost of lost business is often greater than expected, but loss of

customers and reputation, although difficult to measure, can be far

more damaging

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Is your business ready if a disaster strikes

• Many businesses are ill-prepared should a natural disaster, like

a hurricane, interrupt the transmission of vital communications

services such as Internet access, email data exchange,

telephone and video

– 64% of businesses believe reliability is by far the most important factor when businesses are selecting a broadband network provider (Source: Survey commissioned by FPL FiberNet)

– 51% percent of Florida information technology (IT) leaders believe having a back-up or secondary broadband network is critical to their business (Source: Survey commissioned by FPL FiberNet)

– In the 20th and 21st centuries 204 hurricanes hit the US from all categories; 79 of these were major hurricanes, categories 3-5. Florida had the most hurricane landfalls at 63, with the majority of these being in the southern peninsula (Source: Various sources that use NHC data)

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FPL FiberNet maintains a robust storm plan and restoration process

• Before the storm

– Evaluate and initiate vendor contracts for equipment, materials and human resources

– Complete full preventative maintenance on all backup generation and monthly load tests

• During the storm

– Man primary and/or back up NOC with riders

– Position restoration crews for immediate response

– Conduct preliminary analysis of fiber cuts/node isolations/outages

• Post storm

– After safety clearance, deploy restoration crews in response to the initial damage assessment from various management systems

– Deploy damage assessment teams

– Prioritize damage for repair

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FPL FiberNet has a comprehensive and well-tested plan to restore the network in the event of damage caused by storm or other event

• Proven ability to restore in a prompt and efficient manner

• Storm and Business Continuity Plans are coordinated with FPL

and NextEra Energy

• Effective communications gives customer critical data to make

decisions and prioritize restoration activities

• Notwithstanding an excellent restoration plan…our network

has been built for maximum reliability and has withstood the

tests of many prior storms

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What are customers are saying

• "We experienced improved overall network performance; fewer end-

user complaints regarding latency and a significant cost-benefit and

value over the previous broadband service provider.”

– Tom Fackender, Director of Information Technology Florida Education Association

• "We are very confident about a future with FPL FiberNet. We rely

heavily on their service and, so far, our connection time is 100

percent."

– Hugo Torres, Director of IT, Great Florida Bank

• “As an architectural firm, it is important for us to ensure that we have

reliable up time on the network so having our critical data, servers and

internet connection reside at FPL FiberNet's colocation data center

gives us the reliability and low latency connectivity we need to

maintain our business activities.

– Christopher Demartini, Director of Information Technology, OBM International Limited

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What are customers are saying

• “We're broadcasting live, so the last thing we would ever want to is a

disruption. Since we signed on with FPL FiberNet, we have not had a

single failure during our live services. Their quality of service and

commitment to uptime is tremendous.”

– Mike Gayle, Director of IT, Calvary Chapel

• “With the potential for weather events in Florida, having fiber

underground is a big plus with FPL FiberNet.”

– Robert Falcioni, IT Operations Manager, Cheney Brothers

• “FPL FiberNet's network reliability has been second to none. Gastro

Health makes extensive use of electronic medical records and knowing

that access to those records is reliable and provided through a secure

private network protects Gastro Health and its customers on so many

different levels. FPL FiberNet genuinely cared about Gastro Health and

its patient's safety.”

– Will Carrera, IT Manager, Gastro Health