why fpl fibernet customer-focused

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Quality business-critical networking solutions Our focus is always on you

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Page 1: Why FPL FiberNet  Customer-Focused

Quality business-critical networking solutionsOur focus is always on you

Page 2: Why FPL FiberNet  Customer-Focused

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Customer-focused: FPL FiberNet provides an unsurpassed level of attention to customer needs

• Award-winning customer-focused service– Attentive and personalized

service that few providers can rival

– Dedicated team of experts– Metro Carrier Excellence “Best-

in-Class” award for five years• Fast service installation

Page 3: Why FPL FiberNet  Customer-Focused

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Customer testimonials

• “It's comforting to know that we can pick up the phone and know we will get expedited personal service.”– Tom Fackender, IT Director, Florida Education Association

• "We liked the idea of having FPL FiberNet as the only carrier point-to-point including the last mile, and not having to call another carrier if we experience any issues. Price definitely was taken into consideration and that we worked with the greatest sales representative we could ask for. He helped us from day one all the way to completion of the project and after.”– Maria Garcia, Operations & Safety Manager, All Florida Paper

• One example of how FPL FiberNet exceeds our expectations happened a couple weeks ago when I was at the office on a Saturday with our IT guys. We were installing a new server, we had to bring the system down and within minutes of doing so, FPL FiberNet called our IT guy on his cell phone to tell him that something looked wrong from their end and they wanted to alert us to it. THAT was awesome - to have the confidence that there is someone on the other side of the network who is keeping an eye on things for us truly helps me sleep better at night!" – Peggy Smith, CLM. Administrator Radey Thomas and Yon & Clark

Page 4: Why FPL FiberNet  Customer-Focused

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FPL FiberNet is a leader in business-critical fiber-optic network solutions

• Owner and operator of regional fiber-optic networks• Subsidiary of NextEra Energy, a Fortune 200 company• Service in major metropolitan areas in Florida and Texas with

additional connectivity throughout the United States• Gateway access to South America, Central America, Mexico

and the Caribbean• Continuous commitment to strategically invest in the

expansion of our network to better serve customers

FPL FiberNet Timeline

1987 1996 2000 2001 2006 2007 2008 2009 2011 PresentBegan selling excesscapacity in wholesale

telecom market

Launched FPL FiberNetas an unregulated

subsidiary of FPL Group

Began deployment of MPLS network

Began to service the enterprise

market

Began deployment of cell site backhaul

Acquired long-haul network assets from Grande Communications Networks; expanded to Texas,

Arkansas, Louisiana and Oklahoma

Networks built in several major Florida

metros

Networks built in several major Texas metros and expanding to New York

Expanded networkto Atlanta

Started constructing fiber-optic network for Florida

Power & Light

Page 5: Why FPL FiberNet  Customer-Focused

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FPL FiberNet is a subsidiary of one of America’s most trusted energy providers

• Wholly owned by NextEra Energy, Inc. – Premier energy company in the U.S.– $15 billion annual revenues– Operations in 24 states, Canada

and Spain• Fortune “Most Admired” Company

– Utility Industry - Seven consecutive years;Ranked 1st

– Innovation – Ranked top 10 company worldwide for innovation • Ethisphere – Ranked among “Most Ethical” Companies

– Six consecutive years

Page 6: Why FPL FiberNet  Customer-Focused

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FPL FiberNet offers a wide variety of transport products and services to meet your unique needs

• Data Services– Ethernet VPN– Ethernet NNI– Dedicated Internet Access (DIA)

• DIA Premium• DIA Essential• MultiPoint DIA

– MetroExtend®

– Managed Router• Private Line

– SONET/SDH– Wavelength

• Colocation